Title: Manager, Developer Documentation & Experience Location: Toronto, Canada; Vancouver, Canada Job Description: As Marqeta’s Manager, Developer Documentation and Experience you will lead our documentation team and evolve how we deliver developer experiences at scale. This role goes beyond traditional technical writing. You will define how complex financial systems are translated into clear, actionable guidance and ensure our documentation is structured around real customer use cases, not just technical endpoints. You will own documentation strategy, information architecture, and content quality across APIs, SDKs, and platform surfaces. In close partnership with Product, Engineering, and customer-facing teams, you will ensure documentation is accurate, timely, and aligned to how developers actually build on Marqeta. Documentation is a core part of the Marqeta product experience. It is often the first touchpoint for developers and plays a critical role in how quickly they can integrate, launch, and scale. High-quality documentation builds trust, reduces friction, and directly impacts developer adoption and long-term customer success. This role comes at a pivotal moment as we expand our platform and invest in AI-driven workflows to improve how content is created, maintained, and consumed. You will play a key role in shaping how AI is applied to scale content, improve discoverability, and enhance the overall developer experience. We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us! This position is not for an existing vacancy. The Impact You’ll Have - Lead and develop a team of technical writers, fostering a high bar for clarity, quality, and customer impact. - Define and drive documentation strategy, standards, and information architecture across the platform. - Partner with Product, Engineering, Design, and Support to document features as they are built. - Improve developer onboarding and reduce time to integration through structured, high-quality documentation. - Identify gaps in APIs, SDKs, and workflows through documentation and developer feedback. - Contribute to a cohesive developer experience across documentation, SDKs, and platform surfaces. - Drive innovation in tooling, automation, and AI-driven content workflows. - Use data and feedback to continuously improve content quality, coverage, and discoverability. Who You Are - 8+ years in technical writing or developer documentation, with 2+ years in leadership. - Experience delivering documentation for APIs, SDKs, or complex platform products. - Strong information architecture and content strategy skills, with experience scaling documentation systems. - Ability to translate complex systems into clear, concise, and actionable guidance. - Proficiency with Markdown, Git, and modern documentation tools. - Strong cross-functional collaboration, communication, and project management skills. - A mindset focused on developer experience, usability, and continuous improvement. - Experience in payments, fintech, or enterprise SaaS - Familiarity with backend languages (Python, Go, Java, Node) - Experience with large-scale documentation systems and information architecture - Experience with AI-driven or automated documentation workflows Nice-To-Haves - Experience building or scaling developer portals or self-service platforms. - Familiarity with onboarding flows, sandbox environments, or API-first ecosystems. - Experience partnering with Developer Relations or developer-facing teams. - Background in content analytics, SEO, or improving content discoverability. - Experience creating diagrams, architecture visuals, or instructional media. What You’ll Need to Apply - Resume - Writing samples or portfolio demonstrating developer-focused documentation. - Examples of how you have used AI or automation in workflows or developer experiences. Your Manager - Sarah Dulski, Senior Director, Product Design - Customer & Developer Experience Recruiter For This Role - Prashant Sharma Typical Process - Application Submission - Recruiter phone call - Hiring manager video call - Virtual “Onsite” consisting of 4-5, 45 min calls - Offer! Compensation and Benefits Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD is: 109,600 - 137,000 We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. Along with monetary compensation, Marqeta offers - Multiple health insurance options - Flexible vacation time - Retirement savings program with company contribution - Equity in a publicly-traded company - Monthly stipend to support our remote work model - Annual “development dollars” to support our people growth and development - Family-forming benefits and up to 20 weeks of Parental Leave About Marqeta Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all. Marqeta’s Values – Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do. – Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish. – Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes. – Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team. – Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right. Equal Employment Opportunity, Accommodations and Privacy Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements. Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request. Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.