Visit.org

Responsibilities: - Strategically manage and nurture accounts to drive account growth and increase service utilization. Develop tailored account plans that ensure client goals and ROI metrics are achieved, aligning with Visit.org’s capabilities. This includes supporting and/or leading the planning and execution of offsite meetings with clients to deepen understanding of their needs, co-create enhanced value, and strengthen strategic relationships. - Actively support the Sales team with client renewals and negotiations, ensuring high retention rates and minimizing churn within accounts. - Build and maintain strong, executive-level relationships with key stakeholders within each client organization, becoming a trusted advisor on matters of social impact and partnership. - Deliver customized consultations and presentations that demonstrate the ongoing value of Visit.org’s offerings to client objectives. - Proactively identify and resolve issues that arise within accounts, ensuring a high level of client satisfaction and service delivery. - Collaborate with Supply, Content, Sales, Marketing, Events, and Product teams to communicate client needs and align on cross-functional initiatives that enhance product functionality, service delivery, and client satisfaction. - Champion client needs internally to ensure that all client deliverables are met with a standard of excellence, advocating for product enhancements when necessary to serve customer needs. - Contribute to the development of best practices, operational procedures, and strategic initiatives that enhance the overall effectiveness and scalability of the Customer Success team.

Role Description Visit.org is looking for a passionate and ambitious Content Writer & Brand Storyteller to join our remote team. The Content Writer & Brand Storyteller will develop compelling narratives that elevate our brand, support cross-functional initiatives, and drive engagement across multiple content channels. The right candidate will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a startup tech environment. We are looking for a highly organized, self-motivated professional who takes initiative, works independently, and requires minimal supervision while consistently meeting deadlines and delivering exceptional work. Please note: This is a remote, Mexico-based 40 hr/week contract position that requires working hours from 9:00 AM - 6:00 PM EST. Responsibilities - Plan, write, and publish high-quality content including emails, social media posts, blogs, sales decks, case studies, event materials, video scripts, and in-depth impact reports that align with brand voice and business objectives. - Own and produce impactful newsletters for Corporate Partners, collaborating cross-functionally with Sales Enablement & Product Marketing and Events & Partnerships to ensure cohesive product and event messaging. - Develop and optimize website and corporate messaging to strengthen brand positioning, improve SEO performance, and increase engagement and conversion. - Translate complex concepts, product features, and impact data into compelling, clear, and persuasive storytelling tailored to multiple audiences. - Maintain a consistent brand voice across all content channels while adapting tone for different formats and stakeholders. - Collaborate with design, marketing, product, and sales teams to support campaigns, product launches, and thought leadership initiatives. - Manage editorial calendars and content timelines to ensure timely delivery of high-quality work. - Use performance metrics and analytics to refine content strategy and improve engagement, reach, and conversion outcomes. Qualifications - 3 to 5 years of professional experience in content writing, brand storytelling, or content marketing. - Exceptional writing, editing, and proofreading skills with a strong portfolio demonstrating long-form and short-form content. - Experience producing newsletters, website copy, social media content, and thought leadership materials. - Ability to translate technical or product-focused information into engaging, audience-centered messaging. - Strong understanding of SEO principles and content optimization best practices. - Experience collaborating cross-functionally in a fast-paced, remote or hybrid work environment. - Highly organized with strong project management and time management skills. - Bachelor’s degree in Marketing, Communications, Journalism, English, or a related field preferred. - Experience working in a fast-paced startup environment. - Passion for our mission and the desire to make an impact in the world through technology. Benefits - Competitive salary. - Mission-aligned company events/volunteering. - Inclusive, exciting start-up culture. - Accelerated career & personal growth. - Culture Club and more!

Role Description Visit.org is looking for a passionate and ambitious Customer Success Manager based in Japan to join our remote team. The Customer Success Manager will own a client portfolio, acting as the main point of contact and advocate for our corporate partners. You will drive contract/service utilization, work on maximizing participation, oversee contract-level quality assurance, provide social impact advisory, and support partnership renewal of your portfolio. The right candidate will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment. Please note: This is a remote, Japan-based 20-hour/week contract position that requires working hours between 9:00 AM to 6:00 PM EST. Responsibilities - Strategically manage and nurture accounts to drive account growth and increase service utilization. - Develop tailored account plans that ensure client goals and ROI metrics are achieved, aligning with Visit.org’s capabilities. - Support and/or lead the planning and execution of offsite meetings with clients to deepen understanding of their needs, co-create enhanced value, and strengthen strategic relationships. - Actively support the Sales team with client renewals and negotiations, ensuring high retention rates and minimizing churn within accounts. - Build and maintain strong, executive-level relationships with key stakeholders within each client organization, becoming a trusted advisor on matters of social impact and partnership. - Deliver customized consultations and presentations that demonstrate the ongoing value of Visit.org’s offerings to client objectives. - Proactively identify and resolve issues that arise within accounts, ensuring a high level of client satisfaction and service delivery. - Collaborate with Supply, Content, Sales, Marketing, Events, and Product teams to communicate client needs and align on cross-functional initiatives that enhance product functionality, service delivery, and client satisfaction. - Champion client needs internally to ensure that all client deliverables are met with a standard of excellence, advocating for product enhancements when necessary to serve customer needs. - Contribute to the development of best practices, operational procedures, and strategic initiatives that enhance the overall effectiveness and scalability of the Customer Success team. Qualifications - 2+ years of experience in Customer Success, Account Management, Sales, Partnerships, or another client-facing role. - Experience working in a fast-paced startup environment, particularly enterprise SaaS. - Fluency in demonstrating value through customer stories, data, and unique insights. - Strong organizational skills and the ability to create structure in ambiguous situations. - Detail-oriented while maintaining the ability to drive towards overarching goals. - Ability to learn quickly and grasp different processes and/or systems. - Excellent written, verbal, and presentation communication and interpersonal skills. - A team player who can foster relationships and communicate effectively across departments. - Competence using sales management and internal communication tools, including Salesforce, Gong, Slack, Monday.com, and others. - A true desire to satisfy the needs of our clients. - Passion for our mission and the desire to make an impact in the world through technology. Benefits - Competitive salary. - Mission-aligned company events/volunteering. - Inclusive, exciting start-up culture. - Accelerated career & personal growth. - Culture Club and more!

• Cultivate, maintain, and strengthen relationships with partner organizations, acting as the primary liaison between them and Visit.org. Provide general and tailored support to ensure partner satisfaction. • Collaborate closely with partner organizations to co-design and co-build social impact experiences, prioritizing high-quality output and tangible social impact. Incorporate feedback to continuously improve these experiences. • Onboard prospective partner nonprofits and social ventures. Support recruitment team as needed. • Facilitate the preparedness of NPOs to offer best-in-class experiences through comprehensive onboarding, training, and communications support. • Maintain accurate and up-to-date records using Hubspot, proprietary platform, and/or other technology platforms. • Leverage data and technology tools to optimize recruitment and partnership-building efforts. • Collaborate effectively with cross-functional teams to facilitate experiences, event delivery, organization training, payments, and other operational aspects. • Develop and maintain comprehensive knowledge of partner organizations, experiences, and offerings in the assigned region/portfolio. • Assist in identifying crucial metrics, KPIs, and scalable processes, and support the implementation of new systems and processes for efficiency.

Role Description Visit.org is looking for a passionate and ambitious Talent Acquisition Specialist to join our remote team. The Talent Acquisition Specialist will oversee full-cycle recruiting and create strong talent pipelines for the company’s current and future hiring needs. The right candidate will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment. Please note: This is a remote, Mexico-based 40 hr/week temporary contract (2-3 months) position that requires working hours from 9:00 AM - 6:00 PM EST. Responsibilities - Own full-cycle recruiting for multiple roles across different departments and seniority levels - Support short-term, high-priority hiring needs during this temporary contract period - Source, screen, and manage candidates through all stages of the interview process - Build and maintain strong talent pipelines for current and near-term hiring needs - Conduct screening calls and coordinate interview and selection processes - Partner closely with hiring managers and internal stakeholders - Deliver a high-quality, inclusive, and engaging candidate experience - Assist with onboarding activities as needed - Perform other recruiting-related duties as assigned Qualifications - 3+ years of experience as a Recruiter or Talent Acquisition Specialist, ideally in a high-volume or fast-paced environment - Experience recruiting across multiple functions and role levels simultaneously - Strong understanding of full-cycle recruiting best practices - Excellent communication and stakeholder management skills - Proven ability to prioritize and meet deadlines in a dynamic, growing organization - Strong interview and assessment skills, including evaluating both technical and cultural fit - High comfort level using applicant tracking systems; Workable experience is a plus - Ability to leverage multiple sourcing channels to attract diverse, high-quality talent - Commitment to Inclusion and Diversity in all aspects of recruiting - Experience working in a fast-paced startup environment - Passion for our mission and the desire to make an impact in the world through technology Benefits - Competitive pay - Mission-aligned company events/volunteering - Inclusive, exciting start-up culture - Culture Club and more!

• Own Visit.org's overall product strategy, collaborate with the CTO and COO to ensure the effective and timely launch and execution of products. • Drive product development, create a long-term strategy and vision, and prioritize work to ensure prompt and high-quality delivery of the roadmap. • Lead the ideation, technical development, and launch of innovative global-scale enterprise products. • Lead an AI-first product strategy by embedding AI capabilities into the product roadmap and driving adoption of AI tools to optimize internal product development processes. • Create a collaborative and dynamic team culture. Proactively plan the structure, scale and develop the product team. • Set processes for your team, working closely with business partners to ensure all are working towards the same goals. • Become an expert with our software, customers, and market, and be able to identify, prioritize, and execute on tactical and strategic projects • Work cross-functionally with other teams, such as sales, account management, and marketing to make sure their objectives are met, opinions are considered, and plans are communicated. • Define metrics that inform the success of our products. • Collect and analyze feedback from customers, stakeholders, and other teams to shape requirements, features, and end products • Manage Data Strategy to support strategic goals • Direct the collection, processing, and interpretation of data from product usage, sales pipelines, and market research. • Present insights from market research to stakeholders in monthly strategy meetings. • Conduct periodic design reviews of major projects with C-level stakeholders.

Role Description Visit.org is looking for a passionate and ambitious Director of Product to join our remote team. The Director of Product will maximize efficiency in a constantly evolving environment, where processes are fluid and creative solutions are the norm. The right candidate will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment. Responsibilities - Own Visit.org's overall product strategy, collaborate with the CTO and COO to ensure the effective and timely launch and execution of products. - Drive product development, create a long-term strategy and vision, and prioritize work to ensure prompt and high-quality delivery of the roadmap. - Lead the ideation, technical development, and launch of innovative global-scale enterprise products. - Lead an AI-first product strategy by embedding AI capabilities into the product roadmap and driving adoption of AI tools to optimize internal product development processes. - Create a collaborative and dynamic team culture. Proactively plan the structure, scale and develop the product team. - Set processes for your team, working closely with business partners to ensure all are working towards the same goals. - Become an expert with our software, customers, and market, and be able to identify, prioritize, and execute on tactical and strategic projects. - Work cross-functionally with other teams, such as sales, account management, and marketing to make sure their objectives are met, opinions are considered, and plans are communicated. - Define metrics that inform the success of our products. - Collect and analyze feedback from customers, stakeholders, and other teams to shape requirements, features, and end products. - Manage Data Strategy to support strategic goals. - Direct the collection, processing, and interpretation of data from product usage, sales pipelines, and market research. - Present insights from market research to stakeholders in monthly strategy meetings. - Conduct periodic design reviews of major projects with C-level stakeholders. Qualifications - 8+ years of product management experience, with at least 4 years in a team leadership role. - 4+ years of experience in product management in B2B SaaS, with proven success delivering for enterprise or upmarket segments. - Proven experience defining and delivering AI-enabled products, along with hands-on use of AI tools to enhance decision-making, operations, and cross-functional workflows. - History of delivering results and leading with a balanced focus on both analytical and qualitative user research. - Strong data skills in quantitative analytics and qualitative user research. - Exceptional at taking ideas and ambiguous data, defining the right outcome, and then mapping the right strategy and roadmap to get there. - Passion for world-class UX and a sharp eye for detail. - Excellent communication skills and the ability to bring stakeholders on board. - Self-starter mindset, thriving in dynamic, fast-moving environments. Benefits - This is a remote, full-time role with a competitive salary and health benefits. - Health, Dental, Vision. - Unlimited PTO + Holiday + Birthday off! - Unlimited Social Impact Time Off (SITO)! - A company-wide annual paid holiday break between Christmas and New Year’s Eve to rest and recharge. - Competitive salary. - Mission-aligned company events/volunteering. - Inclusive, exciting start-up culture. - Accelerated career & personal growth. - Culture Club and more! - Salary range $150,000 to $180,000 DOE; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A range of benefits may include equity, healthcare benefits, and paid time off may be provided as part of the compensation package.

Role Description Visit.org is looking for a passionate and ambitious Sr. Business Development Representative to join our remote team. The position will identify, engage, and convert prospects for new conversations with the sales organization. The BDR is often the first point of contact for the sales team and an important first impression. The right candidate will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a startup tech environment. Please note: This is a remote, Mexico-based 40 hr/week contract position that requires working hours from 9:00 AM - 6:00 PM EST. Responsibilities - Serve as an integral part of the sales process, generating new business opportunities and contributing to pipeline growth. - Meet or exceed daily activity targets, including inbound qualification, outbound prospecting, and ongoing lead nurturing/engagement. - Conduct outbound prospecting to Fortune companies via e-mail, cold-calling, marketing campaigns, and social selling. - Schedule meetings and establish value to clients through relationship building. - Seek out and gather details of client needs and coordinate fulfillment activities. - Develop and execute sales campaigns (in partnership with Marketing) to build a pipeline of qualified opportunities. - Utilize CRM, marketing automation, and sales technology tools to manage pipeline and maintain accurate information about prospects and target accounts. - Effectively map new prospect organizations to identify the targeted buyers, decision-makers, and key influencers within prospects’ organizations. - Uncover prospect’s business challenges and identify relevant opportunities within target accounts. - Work with Marketing to better refine targeting and messaging according to segment, contact type, active campaigns, etc. - Assist the sales team with opportunities to extend reach into target accounts. - Assist in the consultative sales process by learning as much as you can about a prospect, uncovering their business needs, and sharing that information with the sales team. - Relentlessly learn, adapt, and improve your knowledge of sales engagement and Visit.org’s offering. Qualifications - 3 to 5+ years of experience in sales development, pipeline generation, and outbound prospecting roles. - 1 year in sales or account management role is a plus. - Proven B2B outbound sales and appointment-setting experience. - A demonstrated ability to meet or exceed activity goals for calls, e-mails, etc. - Sound ability to effectively articulate business pain and create compelling stories to generate interest with prospects. - Extreme comfort with outbound sales calls and prospecting. - Knowledge of modern, SaaS pipeline development, sales process, and engagement methodologies. - Willingness and passion for trying new things, acting entrepreneurial, and iterating on all current and future approaches. - Must be a competitive, ambitious, and self-motivated individual with a desire to succeed. - Excellent communication skills, both written and verbal. - Experience working in a fast-paced startup environment. - Passion for our mission and the desire to make an impact in the world through technology. Benefits - This is a remote, full-time role with a competitive salary and health benefits. - Competitive salary. - Mission-aligned company events/volunteering. - Inclusive, exciting start-up culture. - Accelerated career & personal growth. - Culture Club and more!

**Responsibilities: ** - Develop and implement strategies for capturing and generating new leads through the CRM. - Collaborate with marketing and sales teams to align lead generation efforts and strategies. - Utilize CRM data to segment audiences and run targeted lead generation campaigns. - Set up lead scoring models to prioritize high-quality leads for follow-up by the sales team. - Manage and track inbound and outbound lead generation activities, ensuring proper follow-up. - Administer and maintain the CRM system (e.g., Salesforce, HubSpot, Microsoft Dynamics, etc.). - Ensure the CRM is functioning efficiently, troubleshoot issues, and provide ongoing system support. - Customize CRM workflows, fields, dashboards, and reports to meet business needs. - Implement data governance strategies to maintain accurate and up-to-date records. - Monitor and analyze CRM data to improve processes and identify areas for enhancement. - Generate and interpret reports on lead generation performance, sales pipelines, and CRM data trends. - Provide actionable insights to sales and marketing teams based on CRM data analysis. - Track KPIs related to lead generation, conversion rates, and sales growth. - Use emails or LinkedIn messages to connect with prospects, schedule follow-up actions, and work closely with our nonprofit team to explore new strategies. - Explore and utilize tools to automate lead generation processes or work collaboratively with the team to learn and implement new automation strategies, enhancing efficiency and accuracy. - Perform other responsibilities as assigned, with a focus on continuous learning and adaptation.

- Own full-cycle recruiting for multiple roles across different departments and seniority levels - Support short-term, high-priority hiring needs during this temporary contract period - Source, screen, and manage candidates through all stages of the interview process - Build and maintain strong talent pipelines for current and near-term hiring needs - Conduct screening calls and coordinate interview and selection processes - Partner closely with hiring managers and internal stakeholders - Deliver a high-quality, inclusive, and engaging candidate experience - Assist with onboarding activities as needed - Perform other recruiting-related duties as assigned