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Visit.org logo
Visit.org

Delivering purpose for a more engaged workforce.

Nonprofit Relationship Account Manager

Account ManagerSalesContractRemoteMid LevelTeam 51-200Since 2015H1B No SponsorCompany SiteLinkedIn

Location

Mexico

Posted

36 days ago

Salary

0

Seniority

Mid Level

2 yrs expEnglish

Job Description

Nonprofit Relationship Account Manager

Visit.org

- Strategically manage and nurture nonprofit accounts to drive account growth and increase service utilization. - Develop tailored kits and event plans that ensure nonprofit goals and ROI metrics are achieved, aligning with Visit.org’s capabilities.. - Lead and project-manage key client initiatives and strategic programs, coordinating cross-functional teams, timelines, and deliverables to ensure successful execution, high-quality outcomes, and measurable business and social-impact results. - Actively support the Sales team with client renewals and negotiations, ensuring high retention rates and minimizing churn within nonprofit accounts. - Build and maintain strong, executive-level relationships with key stakeholders within each client organization, becoming a trusted advisor on social impact and partnership. - Deliver customized consultations and presentations demonstrating the ongoing value of Visit.org’s offerings to client objectives. - Proactively identify and resolve issues that arise within nonprofit accounts, ensuring a high level of client satisfaction and service delivery. - Collaborate with Supply, Content, Sales, Marketing, Events, and Product teams to communicate client needs and align on cross-functional initiatives that enhance product functionality, service delivery, and client satisfaction. - Champion client needs internally to ensure that all client deliverables are met with a standard of excellence, advocating for product enhancements when necessary to serve Nonprofit needs. - Contribute to the development of best practices, operational procedures, and strategic initiatives that enhance the overall effectiveness and scalability of the Customer Success team.

Job Requirements

  • 2+ years of experience in Customer Success, Account Management, Sales, Partnerships, or another client-facing, quota-responsible role
  • Experience working in a fast-paced startup environment, particularly Nonprofit or Enterprise SaaS
  • Fluency in demonstrating value through customer stories, data, and unique insights
  • Strong organizational skills and the ability to create structure in ambiguous situations
  • Detail-oriented while maintaining the ability to drive towards overarching goals
  • Ability to learn quickly and grasp different processes and/or systems
  • Excellent written, verbal, and presentation communication and interpersonal skills
  • A team player who can foster relationships and communicate effectively across departments
  • Competence using sales management and internal communication tools, including HubSpot, Slack, Monday.com, and others
  • A genuine desire to satisfy the needs of our clients
  • Experience working in a fast-paced startup environment
  • Passion for our mission and the desire to make an impact in the world through technology

Benefits

  • How we care
  • Unlimited PTO + Holiday + Birthday off!
  • Unlimited Social Impact Time Off (SITO)!
  • Competitive salary
  • Mission-aligned company events/volunteering
  • Inclusive, exciting start-up culture
  • Accelerated career & personal growth
  • Culture Club and more!

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