• Maintain all models specific to a modality in the assigned area • Perform total system level troubleshooting on complex multi-symptom problems • Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction • Responsible for Warranty and Preventative Maintenance Service contract cost control • Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to the account team • Complete all administration tasks on time (e.g., ensure timely completion of Field Updates and Service inspections documentation for assigned accounts). • Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GEHC Service Quality Policy Statement

• Responsible for installing, repairing and maintaining our manufactured instruments across the UK. • Independently diagnoses and resolves customer instrument issues, ensuring accurate and effective service. • Delivers operational training to customers, primarily at installation, to ensure safe and efficient use of instruments. • Maintains high customer satisfaction by meeting service expectations and providing timely documentation. • Offers remote support via PC and phone, travels extensively as needed, and assists with helpdesk and training activities. • Manages company assets responsibly, including spare parts, tools, vehicle, and software.

Title: Global Field Business Support Specialist Location: Porto Salvo, PT, 2740-262 Department: Finance Job Description: We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. PURPOSE AND OBJECTIVES With an aim toward action and pragmatic execution, the Customer Success COO Group delivers exceptional experiences, simple processes, and impactful customer interactions. The organization has holistic responsibility for ensuring efficient day-to-day operations of the Customer Success business, operationalizing and accelerating the True North strategy via the One Customer Success Operating Model and developing disruptive motions, channels, and commercial models to innovate for the future. The team prides itself not only on what is delivered, but on the delivery itself, exemplifying the qualities of Trust, Authenticity, Inclusivity, Integrity, and Courage in every interaction. ABOUT THE TEAM The EMEA/MEE Global Commercial Finance organization partners closely with sales to ensure that transactions are structured in the most commercially beneficial way for SAP, while abiding by SAPs internal policies and IFRS Accounting rules. EXPECTATIONS AND TASKS In your role as a Global Field Business Support Specialist, you will be responsible for the execution of the end-to-end deal operational process for specific deal motions. This is a central team acting as a deal support center for SAP Account Executives in the region. The Field Business Support Team assists, and process deals within the SAP CRM/Harmony system. Supported by your team members, you will guide deals through the quote-to-booking process. The team is expected to contribute to revenue growth and profitability by processing sales opportunities for both existing and net new customers and achieving order targets. RESPONSIBILITIES - Responsible for execution of the end-to-end deal operational process / quote-to-cash process for SAP select deal motions based on complexity and thresholds - Process customer requests for selling deals and completing the required inputs (Harmony/CRM Opportunities, Quotations, Order Forms) - Partner with Industry AEs, Premium Suppliers, Cloud Architects (CAA’s), Commercial Finance, Legal/Contracting, Centralized Deal Support (CDS) & Order-to-Invoice (O2I) Teams to support the sales process to facilitate deal closure - Comply with operational procedures e.g., for sales, delivery, financial and legal requirements. Archiving and maintaining all files and records - Collaborate closely within GCF, especially with Commercial Business Partners related to pricing, deal structuring and commercial policies to ensure seamless deal support - Provide active quarter-end and year-end close deal support to the sales community to ensure timely and accurate completion of work deliverables in a dynamically driven environment - Legal Contract Validation: Closely cross-collaborate with the Industry AEs, Pricing and Revenue Recognition teams in the local market units during the contract drafting and negotiation process. Verify customer, user and pricing information provided by Account Executives and Pricing teams, work with Finance, Revenue Recognition teams to prevent revenue deferrals, ensure final business, and contract terms REQUIREMENTS - Bachelor’s degree (preferred) - 2-5 years of experience working in a Sales Operations or Deal Support capacity - Experience with sales and deal processes involving RISE, Private Cloud, and other complex Cloud deal motions - A strong background in sales, quote-to-cash process & deal execution - Experience in a fast-paced environment, ability to multitask, prioritize and problem solve - Extremely detailed-oriented, organized, and effective communication skills (both oral and written) - Working experience within a shared service center environment (preferred) - Experience with Smartsheet, advanced MS Office skills (Excel, Word, PowerPoint, and Outlook), DocuSign, CPQ/CRM tool and experience with SAP systems is a plus - Flexibility to work virtually or in local office (as needed and available) - Flexibility to work varied business hours to ensure full Field Business Support coverage, especially at quarter and year-end - Advanced English needed – additional languages beneficial depending on the supporting region/MUs Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 445565 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

• Act as an on-site project leader to plan, execute, and complete Electronic Security projects with assigned customers in a safe and cost effective manner. • Performs or delegates tasks as required to execute and fully complete assigned projects including: system programming, integration, installation coordination, system and network commissioning and project closeout • Develops project plans and coordinates the required resources to ensure timely and cost effective installation and completion of assigned projects. • Provides work direction to subcontractors, electrical installers, technicians, designers, and administration as necessary • Completes typical installation of hardware design and software programming using established standards as required. • Manages and completes the loading, device verification, and commissioning of all system controllers as required. • Validates complete system functionality and resolves issues with subcontractors and others to ensure proper operation. • Provides accurate project as-built and commissioning documentation • Provides coaching, mentoring and technical assistance to Security Technicians, Electrical Installers, System Designers, Subcontractors, and other less experienced team members. • Ensures work performed is in compliance with state, local and Federal legal requirements, and ensures Johnson Controls staff and subcontractors adhere to all safety standards. • Assists with the selection, ordering, budget and delivery schedule of materials to be procured for the projects assigned via our web-based tool process • Effectively communicates the status of projects to management as required and assists with monthly forecasts of revenue, costs, and gross margin. • Performs site-specific training for owner/operator on the total system in full or with assistance. • Ensures owner/operator has been trained. • Provides proper documentation and manuals for system operation. • Adheres to safety standards, local and national security and fire codes, with a high degree of regard to employee and subcontractor safety • Performs other duties as assigned