Malvern Panalytical

Role Description We are seeking a detail-oriented and professional Order Management Specialist to join our AMEC Order Entry team on an immediate start, contract-to-hire basis. In this pivotal role, you will manage the end-to-end order entry process, ensuring accuracy, compliance, and efficiency across all customer transactions. - Support the integrity of our supply chain by entering, validating, and overseeing customer orders. - Ensure all data aligns with company policies and pricing structures. - Act as a key liaison across Sales, Finance, Shipping, and Customer Service teams to resolve issues, streamline workflows, and ensure timely order fulfillment. This is an excellent opportunity for someone who thrives in a fast-paced, detail-driven environment and enjoys working cross-functionally to deliver operational excellence and a seamless customer experience. Qualifications - Experience processing sales orders and purchase orders in a high-volume environment. - Strong attention to detail with a focus on accuracy and data integrity. - Hands-on experience with ERP/CRM systems such as SAP, Business Central, Salesforce, or similar. - Comfortable working across multiple systems and managing complex order data. - Effective communication with cross-functional teams to coordinate order processing and resolve issues. - Proactively identify and troubleshoot order discrepancies to prevent delays. - Highly organized and able to prioritize tasks in a fast-paced environment. - Proficient in Microsoft Office tools, including Excel, Outlook, and Teams. Requirements - 6-month contract-to-hire; benefits will not be offered during the contract period and will be available upon successful conversion to a full-time employee. Benefits - Opportunity to join a collaborative, global team supporting critical business operations. - Exposure to cross-functional teams, including Sales, Finance, and Supply Chain. - Fast-paced, high-impact role with immediate start and opportunity for long-term conversion. - Gain hands-on experience with leading ERP systems and global order processes. - Work in an environment that values precision, accountability, and continuous improvement.

• Define and deliver a clear, prioritized M&A strategy aligned to growth ambitions and portfolio evolution • Identify, assess, and prioritize high-value acquisition, investment, and partnership opportunities • Build and sustain a strong global pipeline, balancing immediate bolt-ons with transformational opportunities • Partner with Divisional and functional leaders to originate opportunities and align on strategic fit • Lead end-to-end deal execution with pace, rigor, and commercial discipline • Shape compelling investment cases, valuations, and deal structures that drive shareholder value • Negotiate transactions to achieve optimal strategic, financial, and risk-adjusted outcomes. • Ensure robust governance, enabling confident, high-quality Executive and Board decision-making • Direct comprehensive due diligence to surface risks, validate assumptions, and protect value • Ensure integration readiness pre-signing, with clear synergy targets and execution plans. • Oversee post-close performance and value realization, holding teams accountable to investment outcomes • Act as a trusted advisor to the Executive Team and Board on inorganic growth, portfolio strategy, and deal risk

• Responsible for installing, repairing and maintaining our manufactured instruments across the UK. • Independently diagnoses and resolves customer instrument issues, ensuring accurate and effective service. • Delivers operational training to customers, primarily at installation, to ensure safe and efficient use of instruments. • Maintains high customer satisfaction by meeting service expectations and providing timely documentation. • Offers remote support via PC and phone, travels extensively as needed, and assists with helpdesk and training activities. • Manages company assets responsibly, including spare parts, tools, vehicle, and software.

• Full commercial responsibility for selling all Malvern Panalytical products and solutions in Switzerland. • Own the complete sales cycle: prospecting, qualification, value selling, quotation, negotiation, and closing. • Develop and maintain strong relationships with key accounts, strategic customers, and channel partners. • Proactively generate new opportunities across the full Malvern Panalytical portfolio.

Job title- Account Manager Job Type- Full time Location – UK – Northwest– Remote – 50% travel Role benefits - Competitive Salary + bonus + Benefits Package and more   Become part of making the impossible possible. About the role: Are you passionate about applying your scientific expertise to drive commercial success? Do you thrive on building strong customer relationships and delivering high-impact, solution-led outcomes? If so, this is an exciting opportunity to make a real difference. We are seeking an Account Manager to represent Malvern Panalytical’s full portfolio across all market segments in the Northwest region. In this role, you will take ownership of a defined territory, driving sustainable growth by identifying new business opportunities while nurturing and expanding existing customer partnerships. Acting as a trusted advisor, you will leverage your technical knowledge and commercial acumen to deliver consultative, value-driven solutions. By aligning our industry-leading technologies with customer needs, you will play a key role in helping clients achieve their scientific and operational goals.   What you’ll be doing: - Deliver against revenue targets and drive strong financial performance across your territory - Build and maintain strategic, long-term relationships with key customers and stakeholders - Identify, qualify, and progress new business opportunities, managing them effectively through the sales pipeline - Engage customers in meaningful dialogue to understand their challenges and position tailored, value-driven solutions - Partner closely with the Field Applications Team to deliver compelling technical demonstrations and support the sales process - Represent Malvern Panalytical at conferences, exhibitions, and industry events, enhancing brand presence and generating leads - Maintain accurate sales forecasts and ensure CRM data is up to date to support effective business planning - Champion customer satisfaction by acting as a trusted advisor and ensuring a high-quality customer experience throughout the lifecycle About you: - Demonstrated success in B2B sales - Experience selling capital equipment (CAPEX), particularly analytical instrumentation, is highly advantageous - Proven ability to work with and manage distributor or channel partner networks is desirable - Strong communication, negotiation, and presentation skills, with the ability to influence at multiple stakeholder levels - Proficiency in CRM systems, with experience using Salesforce preferred - Solid understanding of academic, industrial, and molecular biology market landscapes - Commercial awareness, with the ability to confidently navigate financial and contractual discussions - Full UK driving license, with willingness to travel 50% as required What’s in It for You - Join an ambitious, fast-growing international organisation with a collaborative, inclusive culture where your ideas and impact truly matter - Play a meaningful role in driving growth at a global leader committed to partnering with customers to make the world a better place - Be part of a globally connected team, with opportunities to collaborate across regions and influence initiatives at scale - Benefit from a comprehensive and competitive rewards package designed to support your wellbeing, growth, and success   #LI-CS2 About us - Malvern Panalytical, Micromeritics and SciAps. Together we are a powerful and highly complementary combination of market leading technologies. We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery. Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure. Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity. SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments. We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support. We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. Malvern Panalytical, Micromeritics & SciAps Your Partners in Discovery Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.

• Deliver against revenue targets and drive strong financial performance across your territory • Build and maintain strategic, long-term relationships with key customers and stakeholders • Identify, qualify, and progress new business opportunities, managing them effectively through the sales pipeline • Engage customers in meaningful dialogue to understand their challenges and position tailored, value-driven solutions • Partner closely with the Field Applications Team to deliver compelling technical demonstrations and support the sales process • Represent Malvern Panalytical at conferences, exhibitions, and industry events, enhancing brand presence and generating leads • Maintain accurate sales forecasts and ensure CRM data is up to date to support effective business planning • Champion customer satisfaction by acting as a trusted advisor and ensuring a high-quality customer experience throughout the lifecycle

Job Title: Inside Sales Specialist Location: West Coast USA In this role you will provide critical support to our regional/country business operations, helping us achieve success within those countries. Support will include qualification and progression of initial interest, preparation of budgetary quotations, nurturing of potential sales prospects until they are ‘sales-ready’ and, administrative tasks to ensure smooth and efficient business processes. Responsibilities - Qualify all incoming leads and distribute them according to established rules and guidelines to the designated Account Manager within the territory. · - Aligned with the Sales Managers and specific Territory field Sales personnel, to take part in joint qualification calls as and when needed to best achieve annual objectives. · - Ability to identify a valid sales opportunity and follow clearly defined steps with incoming leads, to ensure qualification in good timing · - Under aligned Sales Manager goals, attending forecast and other Sales calls as needed, including alignment on Orders Targets and how to exceed them. · Become an expert in Salesforce and other tools that may be used to increase sales effectiveness. - Embrace new sales strategies/techniques when instructed. · Be proficient in the features, benefits, specifications, and value propositions of Malvern Panalytical’s technical products in order to converse at the appropriate level with scientists, engineers, and academics in a wide variety of fields and disciplines. · - Maintain long-term relationships with our existing customers and acquire new customers to nurture in the main areas of particle characterisation: laser diffraction, dynamic light scattering, image analysis, microcalorimetry, XRF, XRD, NIR, contract analysis services. · - Provide additional support to the full EMEA Inside Sales team as required. · Perform within established standards/metrics for the Inside Sales team to ensure targets are met or exceeded. · Qualifications - You are a commercially savvy individual with a high sense of urgency who is willing to go the extra mile. · - You have excellent verbal, listening, and questioning skills as well as a solid understanding of our products and how they are used in industrial and academic environments. · - Impacts on growth of Malvern Panalytical’s business on a regional level. Impacts professional image of Malvern Panalytical. - Impacts customer satisfaction. - Demand Funnel metrics: MQLs, Opportunities, revenue. - Proven track record in delivering effective pipeline acceleration, qualifying and nurturing programs. - Strong attention to details, strong time management and organizational skills · Foreign language skills and experience of marketing non-English websites is advantageous. - Up-to-date knowledge on trends and developments in B-to-B marketing. - Knowledge Level and/ or experience - You have a Bachelor of Science (B.S.) or higher; or equivalent combination of education and experience in general Biology, Biochemistry, Chemistry, Physics, Chemical Engineering, and Materials Science. · - Two to four years related sales/applications experience and/or training. · - Fluent in both written and spoken English and another language ideally. Skills and competencies - Self-motivation and ambition to grow in the role · Experience in technical sales/analytical services/contract research organizations (especially within Life Sciences/Pharmaceutical industry preferred) - able to discuss/sell services. - Your career will take off with a comprehensive induction program. We then continue to support and develop our employees by improving their skills, knowledge and performance by in-house, on-the-job training, and external training. - We value entrepreneurship and commitment by offering real career possibilities. About us - Malvern Panalytical, Micromeritics and SciAps. Together we are a powerful and highly complementary combination of market leading technologies. We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery. Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure. Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity. SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments. We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support. We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. Malvern Panalytical, Micromeritics & SciAps Your Partners in Discovery Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.

• Repair and maintenance of complex scientific and analytical instrumentation • Perform installation of equipment from delivery to sign-off • Respond to customer by telephone within 4 hours to evaluate problem • Perform preventative maintenance per maintenance schedule • Inform appropriate personnel on all problems using ESCALATION procedure • Maintain manuals • Submit electronic paperwork timely and accurately • Maintain excellent communication with Regional Manager on all matters • Process parts return and repair in accordance with all policies and guidelines • Keep customers well informed on any open issues • Manage direct account responsibility with minimal supervision • Assist in different areas within the District • Repair and maintain analytical instrumentation with little or no supervision • Perform all the above duties in accordance with applicable ISO9000 directives and company policy • Ability to lift up to 50 lbs • 80 % Travel (including Overnight Travel and some international travel)

• Repair and maintenance of analytical instrumentation • Perform installation of equipment from delivery to sign-off • Respond to customer by telephone within 4 hours to evaluate problem • Perform preventative maintenance per maintenance schedule • Inform appropriate personnel on all problems using escalation procedure • Maintain manuals • Submit electronic paperwork timely and accurately • Maintain excellent communication with Service Manager on all matters • Process parts return and repair in accordance with all policies and guidelines • Keep customers well informed on any open issues • Manage direct account responsibility with minimal supervision • Assist in different areas within the District • Perform all the above duties in accordance with applicable ISO9000 directives and company policy

Customer Care Specialist (English/French Bilingual) Location – Canada (Remote) About the role Are you passionate about delivering exceptional customer service and being the friendly, knowledgeable voice customers rely on? In this role, you will be the primary liaison between Malvern Panalytical and our customers—supporting them in both English and French. You will coordinate service needs, guide customers to timely solutions, and ensure every interaction reflects our high standards of professionalism and care. This position is perfect for someone who enjoys problem-solving, thrives in a fast-paced team environment, and wants to make a direct impact on customer satisfaction every day. What you will bring to the role You will succeed in this role if you: - Are fluent in both English and French—spoken and written - Bring 3–5 years of customer service or administrative experience - Have experience working in a structured or ISO-regulated environment (preferred) - Are comfortable using systems like Salesforce, SAP, and Microsoft Office - Communicate clearly, courteously, and professionally - Manage multiple priorities with strong organization and attention to detail - Enjoy solving problems and can escalate issues appropriately - Thrive in a collaborative team environment and adapt quickly to change Why you should join Malvern Panalytical When you join us, you become part of a team that helps customers make a positive impact on the world—advancing scientific discovery, improving product quality, and solving real-world challenges. What’s in it for you: - A dynamic and varied role with interaction across multiple internal teams - Remote flexibility while supporting customers across the U.S. and Canada - Opportunities to grow your skills in CRM platforms, customer operations, and cross-functional coordination - The chance to work in a company where teamwork, professionalism, and customer focus are core values - The opportunity to be part of a global organization committed to innovation and continuous improvement #LI-DB1 About us - Malvern Panalytical, Micromeritics and SciAps. Together we are a powerful and highly complementary combination of market leading technologies. We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery. Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure. Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity. SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments. We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support. We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. Malvern Panalytical, Micromeritics & SciAps Your Partners in Discovery Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.