To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Note: By applying to the Product Forward Deployed Engineer (FDE) posting, recruiters and hiring managers across the organization hiring for Forward Deployed Engineers will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams for various products including but not limited to IT Service Management and Agentforce Contact Center. Positions available at all levels: Mid, Senior, Lead and Principal. About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. About the Role The Product Forward Deployed Engineering (FDE) team is Salesforce's zero-to-one engine for new agentic product innovation. We embed directly with our most strategic customers to validate emerging AI capabilities, harden the platform under real-world conditions, and transform every field insight into repeatable patterns that shape the product roadmap. Most technical roles ask you to implement what already exists. This role asks you to define what comes next. You'll work with AI features before they're named, solve problems before there are playbooks, and build the artifacts that the rest of the field will use for years. Your work doesn't just help one customer — it hardens the agentic platform for every customer that comes after. The ideal candidate brings high agency and self-motivation to ambiguous, high-stakes environments. You thrive when there's no established answer, move fast without losing rigor, and treat every customer engagement as a learning opportunity that makes the platform better for everyone. You're endlessly curious, quick to adapt, and energized by problems that haven't been solved yet. Our ITSM FDEs specialize in Salesforce's IT Service Management product, deploying Agentforce capabilities into complex enterprise IT environments — and helping define what "great" looks like for this emerging product category. Your Impact - Research & Field Validation - Validate and stress-test pilot ITSM features with customers, identifying platform gaps and feeding structured findings back to Technology & Product - Conduct feasibility research on novel use cases — determining what's possible, what's not, and what needs to change in the product to get there - Co-develop hypotheses with Technology & Product and design experiments to validate them in the field - Document and escalate critical engineering issues with detailed evidence packages to accelerate resolution - Customer Engagement - Lead technical engagement of new Agentforce ITSM solutions — including Incident Management, Case Deflection, Employee Service Agents, and IT workflow automation - Embed directly with customer teams to deeply understand product-market fit to inform solutions that solve real problems at scale for the global platform - Run rapid prototyping and POC cycles to validate technical feasibility - Serve as the primary technical advisor and escalation point for your customer portfolio - Product Acceleration & Feedback - Build reusable accelerators, playbooks, and reference architectures that address critical product gaps and directly shape the agentic platform roadmap - Partner directly with Product Managers and Engineers to influence roadmap priorities based on evidence captured directly from customers - Represent the voice of the customer in internal product discussions and planning cycles - Analyze competitive landscape to identify and validate Salesforce's key differentiators — informing both field engagements and product feedback loops - Produce thought leadership, best practices, and enablement content that raises the bar for new product releases across the Salesforce community Required Qualifications - 7+ years of hands-on engagement in enterprise software or SaaS environments, with a strong foundation in Computer Science, Engineering, or a related discipline - Expertise in enterprise ITSM concepts: Service Request & Incident Management, Change Management, Knowledge Management, and Omnichannel Routing - Demonstrated experience deploying AI/LLM-based solutions — including agentic frameworks, prompt engineering, and retrieval-augmented generation (RAG) - Deep expertise in enterprise data architecture, security, and integrations, including REST/GraphQL APIs, SaaS platform architecture, and common data integration patterns - Proficiency in one or more programming languages (Python, JavaScript, Apex, or Java) - Strong diagnostic and problem decomposition instincts — able to pinpoint whether a failure is a product bug, a configuration error, or a data issue, even in low-documentation environments - Exceptional written communication skills: able to document builds, failures, and field observations in structured form that Product & Engineering can act on without a follow-up call - Experience with product telemetry and observability analysis to identify platform patterns and surface actionable insights - High agency, self-motivation, and agility quotient — you thrive in ambiguous, high-stakes environments, operate without a playbook, and default to experimentation and fast iteration over certainty, treating every challenge as an opportunity to learn and evolve - Ability to travel 20–30% to customer sites and company engagements Preferred Qualifications - Prior experience in an forward deployed engineering, solutions engineering, or embedded technical advisory role - Hands-on experience with Salesforce CRM, Supply Chain Management, ERP platforms, or comparable enterprise systems - Experience with Salesforce Data 360, Agentforce platform, and/or MuleSoft - Experience with Salesforce Flows and Lightning Web Components (LWC) - Salesforce platform certifications (e.g., Service Cloud Consultant, Administrator, Platform Developer I, Architect) - Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Helix ITSM - ITIL 4 Foundation Certification Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,200 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $141,200 - $344,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Summary: The Lead Software Engineer is responsible for designing and implementing cloud-native applications using modern distributed system architectures. This role focuses on creating reusable, scalable, and maintainable software systems in a collaborative and agile environment. Essential Job Duties and Responsibilities: - Collaborate with business partners, IT managers, and development teams to ensure effective software design and implementation. - Design scalable and maintainable Java and React applications with a focus on reusability, code management, and streamlined deployments. - Develop interactive, responsive systems optimized for multiple browsers, screen sizes, and mobile devices. - Contribute as a key member of a small, high-performing team developing core business applications. - Participate in all phases of the software development life cycle (SDLC), including design, development, documentation, testing, and production support. - Comply with all company policies and procedures. - Maintain regular and punctual attendance. Other Job Duties and Responsibilities: Performs other related duties as assigned. Supervisory Responsibilities: - This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Technical Skills: - Proficient in Java, Spring Boot, XML, and RESTful services. - Experience with cloud technologies such as AWS (S3, EKS, ECS). - Hands-on experience with CI/CD tools, preferably GitHub Actions. - Proficient in SQL and relational databases (e.g., Oracle). - Experience with NoSQL/document-oriented databases (e.g., MongoDB). - Familiarity with Infrastructure as Code (IaC) tools such as Terraform. - Experience with React Native or NativeBase mobile applications. - Strong understanding of state-based design and implementation. - Experience building, publishing, and managing NPM modules. - Proficient in HTML5, JavaScript/TypeScript, and CSS. - Familiarity with Node.js, Express.js, and MEAN stack development. - Experience integrating with APIs and using developer toolkits. - Demonstrated UI/UX design sensibility. - Experience working in Agile and Scrum environments. Education and/or Experience: - Bachelor’s degree in Computer Science, Computer Technology, Engineering, Business, or a related field, or equivalent experience. - 6+ years of experience in end-to-end design and development of J2EE applications and expert-level experience with React. Certificates, Licenses, Registrations: - None Required Work Complexity: Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem, as well as experience in the financial/mortgage (or job-specific) industry. Problems typically impact multiple departments or specialties. Problems are typically solved through drawing from prior experience and analysis of issues. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Equal Employment Opportunity: The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities: The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

Forensic Structural Engineer, Minneapolis II At Haag, a Salas O’Brien company, we’ve been a trusted leader in forensic engineering and consulting since 1924, helping clients solve complex, high-stakes problems when it matters most. We’re known for technical excellence, integrity, and clear, defensible conclusions. We’re equally committed to building a career environment where talented engineers can do their best work, grow their expertise, and make a real impact. In June 2024, Haag merged with Salas O’Brien, expanding what’s possible for our team. Haag remains focused on forensic engineering, and we now offer the added strength of a broader, employee-owned organization. This brings deeper technical resources, expanded collaboration, and more opportunities to build your career across a wide range of disciplines and industries. Founded in 1975, Salas O’Brien is an employee-owned engineering and professional services firm focused on achieving impact for our clients, our team, and the world. We are engineered for impact, and we bring that same commitment to our people as we do to our projects. We live our values every day: Inspire, Achieve, and Connect, as shared owners of our success with a focus on a sustainable future. We work across a variety of industries providing integrated engineering and consulting services. Our specialized experience includes design for energy, manufacturing and industrial process, data centers, healthcare, science and technology, high-rise buildings, education, and other building types as well as structural and building sciences, infrastructure asset management, advanced robotics, and more. Our technical expertise is paired with an exceptional team of business development, human resources, finance and accounting, information technology, and marketing professionals, all of whom play a key role in bringing our commitments to deliver outstanding client outcomes and build long-term careers. Job Summary: We’re seeking a Forensic Structural Engineer in the Minneapolis, MN area. In this remote/home office role, you will investigate and evaluate the cause and extent of structural damage resulting from storms, natural disasters, fires/explosions, construction/design defects, accidents, foundation movement, and more. Key Responsibilities: - Forensic Investigations: Conduct site inspections to determine the cause, origin, and extent of structural damage; evaluate failure modes and contributing factors. - Analysis & Reporting: Develop clear, well-supported conclusions and produce high-quality technical reports, documentation, and deliverables. - Client Communication: Provide timely, professional updates to clients, contractors, and internal stakeholders; proactively close communication gaps and manage expectations. - Collaboration & Independence: Work independently from a home office while leveraging internal experts and resources; build long-term relationships with colleagues, clients, and partners. - Project Ownership: Drive issues to resolution with internal and external stakeholders, ensuring deliverables meet or exceed customer expectations and applicable standards. - Continuous Improvement: Contribute ideas that strengthen processes, tools, and customer outcomes; help others navigate change and adopt improvements. Qualifications and Experience Experience: - 2+ years of forensic engineering experience preferred. - Must be able to work independently and with a cross-functional team of experts. - Strong technical writing skills are required; the ability to write effective reports is critical. Strong verbal communication skills are necessary; you should be an effective communicator in face-to-face interactions. - The ability to provide the utmost in customer service to our clients is a must. - Technical proficiency with computers, phones, cameras, etc. - Expert Witness experience is preferred. - You must be legally authorized to work in the U.S. without sponsorship or any restrictions. Licensure: - Professional Engineer (P.E.) license in MN is required, or eligible by reciprocity. Physical & Travel Requirements: - Ability to perform fieldwork, including confined spaces and roof inspections. - Must be able to carry ladders and operate required equipment. - Willingness to travel locally, regionally, and nationally by vehicle or plane as needed. - Some overnight travel will be required. However, most investigations can be done without overnight travel. Education: - Bachelor of Science degree in Civil or Structural Engineering or a closely related degree from an ABET-accredited university required. - Master of Science Degree in Civil or Structural Engineering preferred. Location: - Remote (home office) – Minneapolis, MN area. Compensation & Benefits: - Base salary range: $100,000 – $140,000 per year. - In addition to the base salary, the compensation plan includes additional, nondiscretionary compensation based on billable productivity above a minimum threshold. Employees may elect at any time to transition to a model based primarily on a higher percentage of their billable rate applied to all billable hours worked. In practice, most employees choose to transition between approximately one and three years, once their billable hours support consistently higher earnings under this model. This role is also eligible for a comprehensive U.S. based benefits package, including: - Medical, dental, and vision insurance - 401(k) with company match - Paid time off and company holidays - Wellness programs and employee assistance resources - Professional development support For more information, visit our full benefits overview here. Equal Opportunity Employment Statement Salas O’Brien provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state/provincial, or local laws. Salas O’Brien will accommodate the disability-related needs of applicants as required by law. Third-Party Agency Notice We do not accept unsolicited resumes from external recruiters or agencies. We only work with approved partners engaged directly by our Talent Acquisition team for specific searches. Unsolicited submissions will not be eligible for placement fees.

Santex is a US-based global company founded in 1999, with 26 years of experience in the software industry. Headquartered in California with offices in Córdoba, Argentina, its talent network spans over 18 countries thanks to its flexible, remote-first culture. Santex specializes in custom enterprise software development, operating through Hubs that include eCommerce, BIM, Mobility, Content Delivery, Integration, Web & Mobile Development, Cloud Computing, Artificial Intelligence (AI), Data Science, IT Consulting, and Services. The company is committed to making a positive impact across three dimensions: economic, social, and environmental. Role: AWS Serverless Engineer (Must: AWS Cognito) Engagement overview The client is a globally recognized quick-service restaurant brand operating a large-scale digital ordering platform across mobile (iOS, Android), web, and kiosk channels. Their in-house Digital Engineering team has built and operates a production AWS Cognito identity platform serving millions of monthly active users across North America. This engagement extends that platform to support European markets across multiple EMEA regions, with loyalty registration and authentication scoped to country-specific rules. The North American architecture is complete and documented. The candidate's primary mandate is backend middleware and identity implementation only — no UI work. Scope assumptions: Backend middleware and identity services only · No UI work · Dynatrace APM integration included Required qualifications - Demonstrated production experience with AWS serverless infrastructure: Lambda, Cognito, SES, IAM, ACM, and CloudWatch - Hands-on Terraform experience for AWS, including multi-environment or multi-region deployments - Node.js proficiency — all Lambda functions are JavaScript - Working knowledge of OAuth 2.0, OpenID Connect, and password-based Cognito authentication flows - Familiarity with GDPR and AWS data residency controls in an EU deployment context - Available to begin immediately Preferred qualifications - Direct AWS Cognito experience: USER_PASSWORD_AUTH flows, forced password reset ( FORCE_CHANGE_PASSWORD state), and admin-initiated flows - Experience implementing country-specific registration and consent logic within a shared identity platform - JIT account migration experience with forced reset on first login patterns - Dynatrace APM integration in a Lambda/serverless environment - Social IdP integration via Cognito (Google, Apple, Facebook) - Kount or equivalent fraud detection API integration - Multi-regional identity platform experience at scale (1M+ MAU) Candidate profile notes The right candidate is a self-sufficient AWS serverless engineer who can work from existing architecture documentation and deliver independently against a fixed production deadline. This is not a design or architecture role — the client has a senior architecture team in place. The most critical differentiator is experience with Cognito's password-based authentication model and forced migration/reset flows. Strong AWS generalists without Cognito-specific experience can succeed with solid Lambda, SES, and Terraform fundamentals, but expect a steeper ramp given the timeline. Location - Location: Remote — EU or US Eastern timezone overlap required Start: Immediate