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Cineverse logo
Cineverse

A global streaming technology and entertainment company

Account Coordinator

Location

California

Posted

71 days ago

Salary

$20 - $25 / hour

Seniority

Senior

High SchoolEnglish

Job Description

Account Coordinator

Cineverse

• Receive, and input client orders into internal project management system • Request source assets from clients via email or via client systems • Maintain production schedule based on client needs, due dates, and SLA • Liaise with internal operations teams to ensure deadlines and client specifications are met • Verify ingested assets meet minimum requirements and reject if they do not • Ingest inbound source files to internal production servers • Maintain asset repositories to ensure proper cataloging and archival of assets • Provide daily updates on project statuses to local and overseas Account Management teams • Communicate customer feedback to Account Management team • Escalate rejections and/or delays in production to Account Managers • File tickets for external rejections • Perform other basic administrative duties as required

Job Requirements

  • Experience with MS Office 365 suite of tools
  • Strong written and verbal communication skills
  • Organizational and time-management skills
  • Dedication to quality with a problem-solving attitude
  • Ability to prioritize based on immediate needs and changing production schedules
  • Previous customer service experience preferred
  • Experience with Smartsheets is a plus

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ICF logo

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