829 Studios

Role Description The Director of Partnerships is a trusted member of the Sales Team reporting to the Director of Sales. In this role, the Director of Partnerships will be responsible for developing and managing key partnerships that generate deal flow into the business. This person coordinates with cross-functional organizations effectively and maximizes partner revenue generation by managing all non-deal specific activities associated with partner recruitment, partner demand generation, and support. - Educate partners by coordinating and delivering ongoing training, facilitating skills transfer, driving demand generation, and supporting business development. - Orchestrate resources to assist partners and strengthen relationships with 829 teams. - Ensure participation in marketing and channel strategy programs. - Maintain senior-level relationships to secure commitment and ensure that 829 Studios remains top of mind for partner business leaders (e.g., included in annual/quarterly business plans and reviews). - Monitor and provide insight into partners' business and technical service capabilities, financial results, and investments in 829 Studios products and services. - Facilitate internal resources and investments needed to execute business plans in order to help achieve business goals. - Develop cadences with all partners, conduct joint sales clinics, and provide reporting. - Take complete ownership of the relationship and joint success with partners. - Coordinate sales demos, manage partner relationships, and facilitate partner enablement. Qualifications - Strong understanding of the marketing industry, preferably previous experience selling marketing services. - 8+ years of experience in sales, partnerships or business development. - Stellar communication, negotiation, presentation, and interpersonal skills, with the ability to build and maintain strong relationships with potential clients while representing 829 Studios in a professional and trustworthy manner. - Experience and comfort generating new pipeline independently by leveraging cold outbound outreach such as email, cold calling, and LinkedIn. - Ability to work independently while remaining coachable and contributing to team success. - Proficiency with Google Workspace, HubSpot Sales Hub, and ZoomInfo. Benefits - Paid Time Off: Receive generous paid vacation benefits that increase each year you’re with us, 12 Company Holidays, and Summer Fridays from Memorial Day through Labor Day. - 401K + Match: 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider. - Life Insurance Benefit: No-cost coverage to ensure peace of mind for your family. - Short Term Disability Benefit: We've got you covered if you need to be OOO with an illness or injury that keeps you out of work. - Healthcare: Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program. - Commuter Benefits: Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses. - Continuing Education: Access to monthly team-led webinars, exclusive 829-cohort based learning, digital course platforms, and funding opportunities to attend national conferences and events. Salary Range $100,000-$135,000 + commission. We determine compensation based on experience, demonstrated skills, and current market conditions at the time of hire to ensure fairness and consistency across roles. Actual compensation will depend on experience and may be adjusted based on skills, qualifications, and alignment with the scope and impact of the role.

Role Description The Key Account Director (KAD) is a vital client-facing role within the Client Services team at 829 tasked with overseeing the strategic management and growth of our key client accounts. This role includes indirect supervision over a pod that consists of an Account Management Manager (AMM) and 2 - 4 Account Managers under their charge. The KAD is key in setting and steering the strategic course for the pod’s client portfolio, focusing on enhancing client retention, leading in client issue resolutions, monitoring performance metrics, and spotting opportunities for upselling. Effective collaboration with strategists and the AMM is essential for devising and implementing marketing strategies that are customized and effective, meeting the clients' goals. This position is pivotal in fostering growth and sustaining high client satisfaction in our fast-paced agency setting. What You'll Do - Strategic Client Management: - Oversee the strategic direction of all pod accounts, providing resources and support to develop comprehensive strategies that align with client goals. - Cultivate and maintain senior-level client relationships to deeply understand their needs and expectations, ensuring our strategies effectively address their goals. This involves organizing and leading quarterly breakout sessions with clients to discuss and refine strategies. - Overseeing the creation and delivery of customized QBRs that showcase client-specific insights and progress. This includes working closely with the AMM to provide the AM feedback on areas of improvement and framing. - Monitoring client churn rates and providing detailed reports to senior leadership. The KAD analyzes trends and formulates strategies aimed at minimizing client turnover and boosting retention, leveraging operational insights from the AMM who handles the day-to-day management aspects. - Client Retention and Growth: - Strategically identifying and facilitating the exploration of opportunities for account growth and upselling, ensuring alignment with a client's broader business objectives. This includes working with an AM on narrative around the upsell and positioning. Operational aspects of the SOW and resourcing will sit with the AMM. - Develop and refine client retention strategies based on continuous feedback and performance data to ensure contract renewal and strong customer survey scores (LIFT). - Monitor client satisfaction diligently, intervening as needed to address concerns and support AMs during client escalations and then mapping a plan for the AM or AMM to follow-up in a 30-60-90 day cadence to ensure issue resolution. - In coordination with the AM, establish and maintain a schedule of regular communications with key clients to keep them informed of account progress and new opportunities. - Servicing of Individually Owned Accounts: - Take personal responsibility for the servicing of individually owned accounts, $80,000, within the pod, ensuring their needs are met and expectations exceeded. - Respective of the KAD own portfolio, lead regular client comms to showcase new marketing strategies and technologies, strengthening client engagement and education. - Team Leadership and Development: - Provide mentorship to the AMM and Account Managers, focusing on enhancing their strategic thinking and client management skills. - Dotted Line Management: - Leverage insights from the AMM and Account Managers to inform upselling and retention strategies. - Ensure high-quality service delivery from AMs, fostering a proactive approach to client management. - Where individual performance concerns are present, coordinate feedback directly with the Account Manager and if needed escalate to the AMM. - Performance Monitoring: - Monitor key performance indicators for accounts, including satisfaction scores, retention rates, and revenue growth, adjusting strategies as needed. - Conduct regular monthly meetings with AMM to assess the health of accounts and strategize improvements. - Cross-Departmental Collaboration: - Ensure seamless collaboration across departments such as paid, organic, and creative teams to deliver integrated services that meet client expectations. - Work closely with strategists to ensure that high-level account strategies are aligned and consistently applied across client interactions. - Reporting and Analysis: - Provide detailed monthly reports to senior management on account performance, escalation incidents, and strategic initiatives. - Analyze client feedback and performance metrics to continually refine strategies and improve outcomes. Qualifications - 10+ years of experience in account management, client services, or digital marketing strategy. - Team management experience. - Proven track record of directing high-visibility, multi-channel enterprise engagements with substantial media oversight ($25M+ monthly), maintaining full accountability for budget orchestration, performance outcomes, and executive-level strategic communication. - Clear ownership of retention, upsell, and revenue outcomes. - Experience leading executive-level conversations. - Ability to connect marketing performance to business outcomes. - Agency or consulting experience working across cross-functional teams. Benefits - Remote Workplace: Option to work at our office in Boston or remotely in select states. - Paid Time Off: Generous paid vacation benefits that increase each year, 12 Company Holidays, and Summer Fridays. - 401K + Match: 401K plan with 4% Safe Harbor employer match after one year of employment. - Life Insurance Benefit: No-cost coverage to ensure peace of mind for your family. - Short Term Disability Benefit: Coverage for illness or injury that keeps you out of work. - Healthcare: Competitive healthcare plans with significant employer coverage. - Commuter Benefits: Pre-tax funds allocation towards your commute. - Continuing Education: Access to monthly webinars, learning platforms, and funding for conferences.

Role Description 829 is hiring a Senior Analytics Engineer to join our Analytics & AI practice and deliver high-impact BI and data engineering work for our clients. This is a dedicated practice role focused entirely on client engagements, working directly with clients to scope projects, design data architecture, and build solutions that turn raw data into business outcomes. This is a hands-on, individual contributor role with significant client-facing responsibility. You will: - Run discovery, define requirements, design data models, build ETL pipelines, develop dashboards, and present insights to client stakeholders ranging from analysts to C-suite executives. - Own the end-to-end delivery of analytics engagements and serve as the trusted technical advisor to the clients you work with. - Be comfortable writing SQL and dbt models, leading workshops with a client's marketing leadership team, and working through ambiguous data problems independently. This role sits within 829's Analytics & AI practice and reports to the SVP of Analytics & AI. Qualifications - Bachelor's degree in Computer Science, Data Science, Engineering, or a related quantitative field. - 5+ years of experience in BI solution development and implementation, ideally in a consulting or agency environment. - Demonstrated experience leading client-facing engagements and presenting to executive stakeholders. - 3+ years of hands-on Python experience, including data manipulation, automation, and pipeline development. - 4+ years of strong SQL experience, preferably with Snowflake or BigQuery. - 4+ years of experience building dashboards and reports in modern BI tools (Tableau, Sigma, or similar). - Working experience with dbt for data transformation and modeling. - Proven experience designing ETL processes, data models, and BI solution architectures from the ground up. - Knowledge of AI/ML operations and experience maintaining models in production. - Strong problem-solving, communication, and project management skills. - Ability to work independently and deliver results in ambiguous situations. Requirements - Set the technical direction for client engagements and contribute to practice-wide delivery standards. - Design and implement data architectures for clients using Snowflake, BigQuery, dbt, and modern data stack tools. - Build and maintain ETL/ELT pipelines using Python, SQL, and orchestration platforms. - Drive data architecture recommendations and establish best practices across engagements. - Develop and refine reusable templates, frameworks, and assets that improve delivery speed and quality across the practice. - Stay current on tooling, techniques, and AI/ML approaches relevant to client work, and bring those forward into engagements where they create value. Benefits - Remote Workplace: Option to work at our office in Boston or remotely in various states. - Paid Time Off: Generous paid vacation benefits that increase each year, 12 Company Holidays, and Summer Fridays from Memorial Day through Labor Day. - 401K + Match: 401K plan with 4% Safe Harbor employer match after one year of employment. - Life Insurance Benefit: No-cost coverage to ensure peace of mind for your family. - Short Term Disability Benefit: Coverage for illness or injury that keeps you out of work. - Healthcare: Competitive healthcare plans with significant employer coverage. - Commuter Benefits: Pre-tax funds allocation towards your commute. - Continuing Education: Access to webinars, learning platforms, and funding for conferences.

Role Description 829 Studios is building a bench of experienced UX strategists we can bring into client work as needed—ranging from focused discovery sprints to large, multi-phase website strategy and redesign engagements. We engage talent on a project basis, bringing in the right expertise at the right time across a range of client needs, including complex builds for established and growth-stage brands. This is an opportunity to partner with our team on a recurring, project-based basis. What You'll Do - Lead or support stakeholder interviews and workshops - Conduct research (competitive, analytics, and user insights) - Translate findings into clear strategic direction - Develop information architecture, sitemaps, and content frameworks - Create lo-fi wireframes in Figma to express thinking - Present work to clients and guide them through recommendations This role is not focused on visual/UI design. We’re looking for strategists who can lead through thinking, communication, and clarity. Qualifications - 5–10+ years in UX strategy, ideally in an agency environment - Strong portfolio demonstrating research → strategy → IA/wireframes - Proven ability to lead client conversations and influence decisions - Comfortable collaborating with designers, developers, and marketing teams - Familiarity with CMS-driven websites (e.g., WordPress, Drupal, Shopify) Requirements - Project-based engagements aligned to client needs - Remote, primarily Eastern Time collaboration - Work is assigned based on fit, availability, and expertise Hourly Rate Range $45-$65 per hour We determine compensation based on experience, demonstrated skills, and current market conditions at the time of hire to ensure fairness and consistency across roles. Actual compensation will depend on experience and may be adjusted based on skills, qualifications, and alignment with the scope and impact of the role.

Role Description Mentor and coach direct reports, guiding them on their professional journey. In addition to your own, you’ll help them manage a portfolio of clients, executing campaigns and coordinating with colleagues across marketing disciplines to drive collective success. What You'll Do - Strategize, develop, and simultaneously maintain multiple digital advertising campaigns for a portfolio of medium-to-enterprise sized businesses. - Monitor the effectiveness of campaigns as they relate to client goals, conversions, and events. - Update clients regularly as to the status of their digital initiatives. - Prepare client deliverables from project kickoff documents to rolling reporting. - Advise clients on how to best accomplish their business goals through digital advertising. - Onboard, coach, and supervise junior reports as they develop the above competencies. - Serve as a technical resource to other departments, committees, and your peers. - Conceptualize, vocalize, and implement departmental process improvements. - Assist with candidate interviews and the departmental hiring process. Qualifications - A minimum of 5-7 years managing paid advertising programs. - Previous people management and/or team leadership experience. - Thorough understanding of various paid social advertising tool sets such as Meta and LinkedIn. - Proficiency in Google Sheets, Google Slides, and Google Docs. - Deep understanding of analytics tools such as Google Analytics, Hubspot Analytics, or similar. - Familiarity with WordPress or a similar CMS. - Understanding of landing page best practices and optimization techniques. - Experience with project management tools such as ClickUp, Asana, or Monday.com. - Experience with pixeling and conversion tracking via Google Tag Manager or other means. - Experience with reporting tools such as Google Data Studio, NinjaCat, TapClicks, or similar. - Excellent written and verbal communication and presentation skills. - Exceptional time management and organization skills. - Ability to work both independently and in a team-oriented environment. - Experience juggling multiple projects and paid advertising campaigns simultaneously. Requirements - Nice-to-Haves: - Certifications in Meta Ads, Google Ads, or similar. - Familiarity with Twitter Ads, Pinterest Ads, Reddit Ads, and/or TikTok Ads. - Experience with Google Ads and/or Microsoft Ads. Benefits - Remote Workplace: Option to work at our office in Boston or remotely in select states. - Paid Time Off: Generous paid vacation benefits that increase each year, 14 Company Holidays, and Summer Fridays. - 401K + Match: 401K plan with 4% Safe Harbor employer match after one year of employment. - Life Insurance Benefit: No-cost coverage for your family. - Short Term Disability Benefit: Coverage for illness or injury that keeps you out of work. - Healthcare: Competitive healthcare plans with significant employer coverage. - Commuter Benefits: Pre-tax funds allocation towards your commute. - Continuing Education: Access to webinars, learning platforms, and funding for conferences.

Role Description The Paid Search Intern will play an integral role within the Marketing Services team by assisting with the development and maintenance of highly targeted Search Engine Marketing (SEM) campaigns. This position involves supporting the execution of campaigns across platforms like Google Ads to help organizations grow and acquire customers. The intern will gain practical experience monitoring and analyzing campaign effectiveness, tracking conversions, and preparing client deliverables while collaborating with team members on complex accounts. This is an exciting opportunity for a proactive, fast learner to hone their digital advertising skills in a fast-paced agency environment. Key Responsibilities: - Campaign Support: Assist in developing and maintaining Google & Microsoft Ads campaigns for a variety of client accounts. - Performance Monitoring: Help monitor the effectiveness of campaigns as they relate to specific client goals, conversions, and events. - Reporting & Deliverables: Support the preparation of client deliverables, including project kickoff documents and rolling performance reports. - Account Assistance: Provide direct support to senior team members with account work and technical tasks. - Market Research: Conduct research on industry trends and competitor strategies to advise on best practices for digital advertising. - Collaboration: Work both independently and in a team-oriented environment to ensure tasks are completed at a high level. Qualifications - Current enrollment in a bachelor’s or master’s degree program in Marketing, Business, Communications, or a related field. - Strong written and verbal communication and presentation skills. - Proficiency with Google Workspace (Sheets, Slides, and Docs). - Familiarity with analytics tools such as Google Analytics/GA4. - Highly organized, detail-oriented, and able to manage multiple tasks simultaneously. - A proactive mindset and an eagerness to learn in a fast-paced environment. Requirements - Basic knowledge of Google Ads or Microsoft Ads. - Familiarity with project management tools such as ClickUp, Asana, or Monday.com. - Understanding of landing page best practices and optimization techniques. - Experience with or interest in learning Google Tag Manager and conversion tracking. Benefits - Hands-on experience managing paid advertising programs and digital initiatives. - Exposure to industry-leading tools such as Google Ads, Microsoft Ads, and GA4. - Development of technical skills in reporting tools (e.g., Looker Studio) and conversion tracking. - The ability to contribute to real-world client projects with measurable operational impact. Company Description 829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic – a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more. By committing not only to our growth as a company, but the development of our employees and teams’, we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values within our community. 829 has been recognized as one of the nation’s top agencies by the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), HubSpot's Top Digital Agencies list, and we are an employee-certified Great Place to Work. Compensation Hourly Rate: $20. We determine compensation based on experience, demonstrated skills, and current market conditions at the time of hire to ensure fairness and consistency across roles. Actual compensation will depend on experience and may be adjusted based on skills, qualifications, and alignment with the scope and impact of the role.

Role Description The Director of Programmatic & Media Buying is a senior strategic leader responsible for driving client success, media planning excellence, and operational performance across the agency’s Programmatic Media practice. This role serves as the primary programmatic subject matter expert, ensuring that client strategies, media plans, and campaign execution consistently deliver measurable business outcomes while meeting the agency’s standards for quality, innovation, and service excellence. Working closely with Client Services and Marketing teams, this role leads strategic planning for key client accounts, elevates programmatic capabilities across the organization, and establishes best practices that drive consistent performance and operational efficiency. This individual plays a critical role in supporting client retention and growth by providing senior-level consultation, thought leadership, and strategic guidance across Display, Video, CTV, Audio, Native, and emerging programmatic channels. The Director of Media Buying also leads and mentors a team of programmatic professionals, fostering a culture of accountability, continuous improvement, and professional development. While partnering with agency leadership on service evolution, staffing, and operational priorities, this role is primarily focused on ensuring exceptional client outcomes, scalable delivery processes, and best-in-class programmatic planning and execution. Qualifications - 10+ years of digital media buying and programmatic advertising experience. - 5+ years leading teams, departments, or agency service lines. - Extensive expertise managing multimillion-dollar media investments across programmatic channels. - Proven experience leading enterprise-level client relationships. - Strong understanding of agency operations, resource management, and financial performance. - Experience owning departmental budgets, forecasting, and profitability targets. - Deep experience across Demand Side Platforms (StackAdapt, DV360, TTD, etc.), Ad Servers (Campaign Manager), Web Analytics (Google Analytics), and MTA/MMMs. - Excellent written and verbal communication and presentational skills. - Exceptional time management and organization skills. - Knowledge of remarketing and advanced targeting tactics, including dynamic creative, CRM, site retargeting, search retargeting, keyword contextual, affinity, look-a-like, predictive, etc. Requirements - Serve as senior strategic lead across key enterprise programmatic relationships. - Guide annual, quarterly, and campaign-level media planning to ensure plans align with client business objectives. - Provide executive-level consultation on audience strategy, channel mix, measurement frameworks, and budget allocation. - Partner with Client Services leadership to support retention, growth, and overall client satisfaction. - Lead escalations, performance reviews, and strategic recommendations for high-priority accounts. - Ensure programmatic strategies are integrated with broader marketing initiatives. - Establish and uphold best practices for programmatic planning across Display, Video, CTV, Audio, Native, and emerging channels. - Review and elevate media plans, audience strategies, testing frameworks, and measurement approaches. - Drive consistency in planning methodologies, forecasting, and performance evaluation. - Ensure planning recommendations are grounded in data, business objectives, and market opportunities. - Act as a senior reviewer and quality assurance lead for major programmatic initiatives. - Lead day-to-day operational health of the programmatic team. - Drive workflow efficiency, delivery consistency, quality standards, and process improvements. - Partner with department leadership on capacity planning, staffing recommendations, and resource allocation. - Coach and mentor Associate Directors, Strategists, and Media Buyers. - Support onboarding, training, and development initiatives to strengthen team capabilities. - Ensure operational processes support both client success and scalable growth. - Identify emerging technologies, platforms, and opportunities that enhance client performance. - Partner with executive leadership on evolving programmatic offerings, positioning, and go-to-market strategies. - Champion adoption of new capabilities, measurement approaches, and planning methodologies. - Represent the agency as a thought leader internally and externally when appropriate. Benefits - Remote Workplace: Option to work at our office in Boston or remotely in select states. - Paid Time Off: Generous paid vacation benefits that increase each year, 14 Company Holidays, and Summer Fridays. - 401K + Match: 401K plan with 4% Safe Harbor employer match after one year of employment. - Life Insurance Benefit: No-cost coverage to ensure peace of mind for your family. - Short Term Disability Benefit: Coverage for illness or injury that keeps you out of work. - Healthcare: Competitive healthcare plans with significant employer coverage. - Commuter Benefits: Pre-tax funds allocation towards your commute. - Continuing Education: Access to webinars, digital course platforms, and funding for national conferences.

Senior Account Manager, Web Boston, MA Full Time Web: Account Management Experienced Job Description: The Senior Account Manager, Web is the strategic owner of complex client relationships and high-impact website initiatives, including website builds and ongoing support engagements across WordPress, Drupal, and Shopify platforms. This role serves as a trusted partner to senior client stakeholders, guiding decision-making across scope, budget, timeline, and technical tradeoffs. You bring clarity to ambiguity, proactively manage risk, and ensure clients are informed, supported, and confident throughout both project-based and retainer-based engagements. This position does not include direct people management responsibilities but requires strong leadership presence, executive communication skills, and close partnership with project managers, strategists, designers, and developers. What You'll Do Client Relationship Ownership & Trust Building - Own senior-level client relationships for complex website builds and ongoing support accounts. - Develop a deep understanding of each client’s business goals, organizational dynamics, constraints, and success metrics. - Act as a trusted advisor, guiding clients through decisions related to scope, budget, timeline, platform capabilities, and technical feasibility. - Build long-term credibility through proactive communication, consistency, and follow-through. Strategic Leadership & Problem Solving - Lead strategic conversations related to website roadmaps, enhancements, and long-term platform evolution. - Demonstrate working knowledge of Wordpress, Drupal, and Shopify ecosystems, including common constraints and maintenance considerations. - Translate technical and operational complexity into clear, actionable recommendations for non-technical stakeholders. - Balance client expectations with internal team realities, advocating for sustainable delivery while protecting the relationship. - Apply structured thinking (e.g., clear options, risks, and recommendations) to achieve client goals and long-term sustainability.​​​​​​​ Risk Management & Escalation - Proactively identify risks related to scope creep, budget burn, resourcing constraints, timeline slippage, or stakeholder misalignment. - Clearly communicate risks early with recommended mitigation strategies. - Escalate issues appropriately to Client Services and Department Leadership, ensuring clients are never surprised. - Frame escalations with context, options, and recommendations rather than problems alone.​​​​​​​ Delivery Oversight - Partner closely with Project Managers and hybrid PM/Producers to ensure delivery remains aligned with client expectations and contractual commitments, and serve as a hybrid Account and Project Manager on smaller engagements when appropriate. - Ensure project plans, milestones, and priorities are clearly understood and documented. - Hold both teams and clients accountable to agreed-upon decisions, approvals, and timelines. - Step in when delivery challenges arise to reset expectations, reframe priorities, or realign stakeholders.​​​​​​​ Financial & Scope Stewardship - Own high-level budget awareness across projects and ongoing support engagements. - Proactively monitor burn, forecast risk, and flag potential overages early. - Partner with Client Services Leadership on change orders, scope adjustments, and account expansion conversations. - Clearly document decisions related to scope, budget, and tradeoffs to ensure alignment as the engagement moves forward. - Identify roadmap-driven opportunities to grow accounts in alignment with client goals.​​​​​​​ Internal Collaboration & Leadership Presence - Serve as a calm, steady presence during high-pressure moments for both clients and internal teams. - Model strong communication, emotional intelligence, and accountability. - Contribute to process improvements, documentation standards, and best practices. - Mentor junior team members through guidance, clarity, and by setting the example.​​​​​​​ What You'll Bring - At least six years of experience in a full-service digital agency is required, with senior-level client ownership. - Proven experience managing complex, website builds and ongoing support engagements on Wordpress, Drupal, and/or Shopify. - Strong understanding of website strategy, design, and development workflows. - Excellent executive-level written, verbal, and presentation communication skills. - Demonstrated ability to manage ambiguity, competing priorities, and high-risk decisions. - Experience partnering closely with PMs, strategists, designers, and developers. Comfortable discussing budgets, scope, tradeoffs, and constraints with confidence and empathy. - Familiarity with integrated digital marketing disciplines and the judgment to involve them when appropriate. - Experience using project management software and financial tracking tools common to digital agencies. Benefits and Perks We Provide - Remote Workplace. You have the option to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VA. - Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 12 Company Holidays, and Summer Fridays from Memorial Day through Labor Day. - 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider. - Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family. - Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work. - Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program. - Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses. - Continuing Education. Receive a personal budget to attend events and conferences. What We Believe At 829 Studios, we boldly embrace diversity, inclusivity, and equal opportunity. Our goal: a team rich in backgrounds, perspectives, and talents. Why? Because inclusivity powers our brilliance and client success. We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws. Who We Are 829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic – a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more. By committing not only to our growth as a company, but the development of our employees and teams’, we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values within our community. 829 has been recognized as one of the nation’s top agencies by the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), HubSpot's Top Digital Agencies list, and a we are and employee-certified Great Place to Work. Salary Range: $75,000-$100,000 We determine compensation based on experience, demonstrated skills, and current market conditions at the time of hire to ensure fairness and consistency across roles. Actual compensation will depend on experience and may be adjusted based on skills, qualifications, and alignment with the scope and impact of the role.

Title: Strategic Account Director, Media Buying Location: Remote Department: Marketing : Client Services Job Description: The Strategic Account Director is the senior relationship and strategy owner for one to two of 829’s most important enterprise advertisers — high-value clients running 6- to 7-figure monthly media budgets across CTV, OLV, display, native, audio, and emerging digital channels. The role sits within 829’s Enterprise Media Buying practice and serves as the executive-level point of contact for client leadership, including CMOs, VPs of Marketing, and senior media decision-makers. This is a true player/coach role. You are accountable for the relationship, the strategy, and the commercial outcomes — and equally accountable for the day-to-day quality of the work. Early in the role you will operate with a deliberately lean, integrated team supporting a single high-value account. As the practice and your portfolio scale, dedicated resources scale alongside it — but the standard does not change. This role owns net revenue retention, and the long-term trajectory of every account on its desk. The Strategic Account Director is part executive sponsor, part strategic advisor, and part commercial owner — the person clients trust to translate media performance into business outcomes, and the person 829 trusts to grow these relationships into multi-year, performance-accountable partnerships. What You'll Do Executive Client Leadership - Serve as the senior strategic lead and executive point of contact for one to two high-value enterprise clients - Build and sustain trusted partnerships with C-suite, VP-level, and senior marketing leadership at the client organization - Lead executive-level conversations including QBRs, annual planning, business reviews, strategic planning sessions, and renewal discussions - Act as the primary escalation point for complex client, operational, or strategic concerns - Connect media performance — across CTV, OLV, display, native, audio, and emerging channels — to client business objectives, marketing organization priorities, and broader commercial outcomes - Maintain a high standard of executive communication, professionalism, and relationship management across all client interactions Strategy & Business Impact - Develop and lead long-term account strategy across the full programmatic stack, in close partnership with the assigned media strategist, media buyers, operating leadership, and analyst(s). - Translate performance insights and analytics into actionable, executive-ready recommendations - Anticipate organizational shifts, market changes, and competitive pressures that may impact client priorities or partnership health - Guide clients through annual and quarterly planning cycles, budget reallocations, and channel expansion conversations (e.g., CTV scale-up, retail media, audio, DOOH) - Ensure agency recommendations align with enterprise client realities — approval structures, brand safety standards, measurement frameworks, and procurement timelines - Stay fluent in the broader programmatic landscape — DSP changes, supply-path optimization, privacy regulation, attention metrics, AI-driven optimization — and translate the implications into client strategy Retention, Growth & Commercial Ownership - Own retention, NRR, and account satisfaction across the assigned portfolio - Identify and convert strategic growth opportunities tied to client business needs, performance trends, and evolving media priorities - Lead scope expansion conversations — additional channels, increased budgets, adjacent service lines — in partnership with practice leadership - Own renewal strategy and forecasting; partner with agency leadership on commercial planning, pricing, and structural agreement evolution - Co-own the client’s staffing and resource budget — making intentional, accountable decisions about how dedicated and shared resources are deployed in service of client outcomes and engagement profitability - Maintain visibility into engagement profitability, resource allocation, and delivery quality across the account Account Leadership & Player/Coach Execution - Operate as a player/coach on the account — leading the relationship and the strategy while remaining directly involved in the work - Hold accountability for delivery quality, on-time execution, and integrated work product across media strategy, buying, creative, and analytics - Own day-to-day meetings and client communication, in conjunction with project management and media strategists. - Set the cadence, the standards, and the priorities for the integrated team supporting the account; create the conditions for a focused, distraction-free team - Scale the engagement model thoughtfully as the book of business grows — bringing on additional dedicated resources as account complexity warrants, never ahead of need - Escalate and resolve operational risks, delivery challenges, and stakeholder concerns proactively - Help establish scalable best practices for senior-led, performance-accountable account leadership as the practice grows Portfolio Scope - 1 - 2 enterprise client relationships - Co-ownership of the client staffing and resource budget with Media Buying President and Leadership. - Full accountability for retention, NRR, account health, and expansion contribution - Direct executive reporting line into client C-suite and senior marketing leadership Twelve months into the role, the Strategic Account Director has succeeded when the following retention and revenue outcomes are demonstrably true across the assigned portfolio: Retention & Net Revenue Retention (Primary) - 100% gross logo retention across the assigned portfolio at the 12-month mark - 115%+ Net Revenue Retention across the book of business in the first full year - All assigned accounts have completed renewal or extension at or above original contract value - No material churn risk indicators on any active engagement at the 12-month mark, validated through documented account health reviews - Documented expansion roadmap for each account with quantified opportunity sizing and a clear path to year-two NRR targets Strategic Account Health (Supporting) - Active, codified relationship with at least two senior stakeholders per account (CMO/VP plus a secondary executive sponsor) - QBR cadence established and consistently delivered at or ahead of client expectation - Strategic plan presented and adopted by client leadership within the first 90 days of account ownership - Engagement profitability and resource budget managed within target ranges; staffing decisions demonstrably tied to client outcomes What You'll Bring - 10+ years of experience in agency client services, account leadership, or strategic account management with a focus on performance media or programmatic buying - Demonstrated history of owning enterprise client relationships at significant scale, with clear ownership of retention, expansion, and revenue outcomes - Direct experience leading clients through programmatic media strategy — CTV, OLV, display, native, audio — at the executive level - Working fluency (not necessarily hands-on execution) in major DSPs (The Trade Desk, DV360, Amazon DSP, Xandr, or similar), supply-path optimization, attribution and incrementality frameworks, and brand safety standards - Proven track record of driving NRR and expansion within named enterprise accounts - Comfort operating as a player/coach — willing to lead the relationship and stay close to the work, with the maturity to scale that posture as a team grows around them - Experience navigating complex client organizations — multi-stakeholder structures, procurement cycles, brand and category gates, longer planning horizons - Exceptional executive communication, presentation, and storytelling skills; comfort presenting to C-suite - Experience leading integrated teams without direct authority — strategists, creative, analytics, project management - Comfort in a fast-paced, entrepreneurial environment; agency or consulting background strongly preferred Benefits and Perks We Provide - Remote Workplace. You have the option to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VT, VA. - Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 14 Company Holidays, and Summer Fridays from Memorial Day through Labor Day. - 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider. - Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family. - Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work. - Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program. - Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses. - Continuing Education. Access to monthly team-led webinars, exclusive 829-cohort based learning, digital course platforms, and funding opportunities to attend national conferences and events. What We Believe At 829 Studios, we boldly embrace diversity, inclusivity, and equal opportunity. Our goal: a team rich in backgrounds, perspectives, and talents. Why? Because inclusivity powers our brilliance and client success. We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws. Who We Are 829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic – a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more. By committing not only to our growth as a company, but the development of our employees and teams’, we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values within our community. 829 has been recognized as one of the nation’s top agencies by the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), HubSpot's Top Digital Agencies list, and a we are and employee-certified Great Place to Work. Salary Range: $145,000-$185,000 We determine compensation based on experience, demonstrated skills, and current market conditions at the time of hire to ensure fairness and consistency across roles. Actual compensation will depend on experience and may be adjusted based on skills, qualifications, and alignment with the scope and impact of the role.

Role Description 829 is seeking a highly analytical, technical, and hands-on leader to build, scale, and operationalize the next generation of data infrastructure, analytics systems, and process automation architecture across the agency. This role leads a small but specialized team, with support of contract engineers and analysts, to architect, implement, and maintain the underlying data systems that power measurement, forecasting, and operational efficiency. This role primarily manages and oversees Apollo, 829’s proprietary data centralization and insights platform that powers operational efficiency, campaign performance, and decision-making across 829’s client base. This is not a traditional agency reporting and BI role. This is a hands-on technical leadership position with responsibilities that span strategy, engineering, product management, and implementation. The right candidate will: - Write and review SQL & Python. - Influence data models and design ETL workflows. - Prototype features within Apollo. - Operate effectively in a lean environment without large in-house engineering teams. This is a player/coach role ideal for someone who loves combining strategy with execution. You will: - Architect measurement systems. - Implement forecasting and predictive models. - Shape the product roadmap for Apollo. - Set the analytics foundation for a 300-person agency navigating rapid change in marketing, media, and AI. You must be comfortable being scrappy, resourceful, and hands-on, while also operating as a cross-functional leader who can influence the broader organization. What You'll Do - Product Ownership & Technical Architecture: Apollo (60%) - Own the evolution of Apollo, 829’s data centralization and management platform. - Develop and manage the product roadmap — balancing technical feasibility, organizational needs, and high-impact use cases. - Own the Apollo budget and make resource-allocation decisions based on ROI and efficiency gains. - Lead technical direction and collaborate with engineers (contract) to deliver scalable improvements. - Identify and implement AI-driven workflows that materially reduce manual reporting, accelerate insight generation, and improve operational efficiency. - Act as the primary strategic resource for feature development, pressure testing all features and functions. - Ensure data models, pipelines, and system architecture support reliable analytics and performance reporting. - Build and standardize frameworks and documentation that ensure consistent adoption across teams. - Analytics, Measurement & Tracking Leadership (20%) - Guide the agency’s measurement philosophy and the systems that support it. - Oversee conversion tracking, ad-tracking, and analytics service delivery. - Build measurement frameworks, tagging schemas, ETL flows and data governance processes. - Implement forecasting and predictive modeling tools that support client performance. - Team Leadership (20%) - Lead a small but growing team that delivers exceptional agency and client outcomes. - Directly manage a team of full-time specialists and bench of contract labor. - Expand the team as needed to achieve performance objectives. - Support talent development through training and process development. - Spearhead change management and adoption of Apollo, measurement processes, and analytics tools across the agency. - Serve as a member of the leadership team, championing continuous improvement, data-driven decision making, and operational discipline. Qualifications - 10+ years’ experience in the agency space, with a preference for experience in analytics, product, and/or hybrid roles within digital marketing, media or agency environments. - Proven ability to run small teams and ship high-impact data/analytics solutions with constrained resources. - Hands-on experience with SQL, Python, DBT, APIs, ETL pipelines, and data warehousing (BigQuery, SnowFlake). - Experience operating without a large in-house engineering team and successfully shipping data products in lean environments. - Ability to read, review, and meaningfully contribute to application-layer code (Node, React, or similar) is strongly preferred. - Strong understanding of tracking architecture (GA4, GTM, server-side, conversion APIs). - Demonstrated experience creating repeatable forecasting and analytical models to predict and optimize client campaign performance. - Strong analytical capabilities, with a history of implementing systems that enable better data collection, retention and analysis. - Strong interpersonal skills and demonstrated ability to communicate with a variety of stakeholders. Nice-To-Haves - Experience with React/Node and custom front-end applications. - Prior experience building internal analytics or performance insight platforms. - Experience implementing custom AI tools, including chat and agentic applications. - Background in managing contract and near/off-shore resources. Benefits - Remote Workplace: Option to work at the office in Boston or remotely in various states. - Paid Time Off: Generous paid vacation benefits that increase each year, 12 Company Holidays, and Summer Fridays. - 401K + Match: 401K plan with 4% Safe Harbor employer match after one year of employment. - Life Insurance Benefit: No-cost coverage to ensure peace of mind for your family. - Short Term Disability Benefit: Coverage for illness or injury that keeps you out of work. - Healthcare: Competitive healthcare plans with significant employer coverage. - Commuter Benefits: Pre-tax funds allocation towards your commute. - Continuing Education: Access to webinars, learning platforms, and funding for conferences.