Brightspeed

• Develop AI and ML solutions to drive improved business performance and efficiency across domains • Lead end-to-end AI/ML projects from understanding business needs to data preparation, model development, solution deployment, and post-production monitoring • Dissect and solve complex business problems using analytical and quantitative approaches to identify patterns and correlations in large complex data sets • Integrate and curate data from a wide range of internal and external sources to develop rich datasets for predictive & prescriptive modeling as well as machine learning • Define and implement best practices to generate accurate reports, visualizations & dashboards to explain results simply and succinctly to technical and non-technical users • Create models for visual recognition, processing of natural language that analyze complex data to make predictions or decisions, mimicking human intelligence • Identify the most effective model architecture and parameters to drive accuracy and performance • Liaise with stakeholders to understand their needs and concerns and develop concise analytics to provide actionable insights to influence strategy and performance • Build partnerships, share knowledge, and deliver valuable predictive insights to inform strategic decisions, while highlighting potential risks and opportunities

• Lead the Enterprise Data Governance function by defining and implementing governance frameworks, policies, standards, and operating models across the organization • Establish and maintain data ownership and stewardship structures to ensure accountability for critical data assets across business functions • Form, facilitate, and support Enterprise Data Governance Councils and working groups to align priorities, standards, issue resolution, and governance adoption • Partner with business and technology stakeholders to embed governance practices into operational and strategic initiatives • Promote enterprise-wide adoption of governance principles and foster a culture of accountability and data-driven decision-making • Develop and implement enterprise data quality management practices, including monitoring, measurement, remediation, and continuous improvement processes • Establish governance processes for data issue identification, prioritization, escalation, and remediation • Define and track critical data quality metrics and governance KPIs to measure program effectiveness and business value • Partner with business and technology teams to address root causes of data quality issues and improve data reliability across critical domains • Lead the implementation and governance of metadata management capabilities, including data catalog, business glossary, and data lineage • Manage enterprise business glossary and critical data elements to ensure consistent definitions and common business understanding across the organization • Drive lineage and traceability across critical business processes and reporting environments to improve transparency, trust, and audit readiness • Partner with data owners and stewards to improve metadata coverage, quality, and adoption across the enterprise • Establish standards and processes for metadata management and catalog governance • Partner with analytics and reporting teams to enable governed self-service analytics, standardized reporting, and trusted decision-making • Support the development and adoption of common KPIs, business definitions, and reporting standards to reduce reporting inconsistencies • Collaborate with business intelligence, analytics, and technology teams to improve accessibility and usability of trusted enterprise data assets • Promote data literacy, stewardship engagement, and governance awareness through training, communications, and change management activities • Prepare and deliver governance program updates, scorecards, and executive presentations summarizing progress, risks, opportunities, and measurable outcomes • Monitor governance program maturity and identify opportunities to improve adoption, effectiveness, and business value realization • Ensure governance initiatives remain aligned with enterprise priorities and strategic objectives.

• Receive inbound calls from business customers for collections, payment arrangements, and billing inquiries • Meet established collection objectives monthly • Collect and manage past due accounts for moderate to large sized business customers • Build and maintain strong customer relationships • Preparation of monthly collection reports and recommendations on credit memos • Collaborate with sales, customer service, billing operations, and AR teams

• Execute monthly billing cycles across multiple business segments using SAP BRIM • Review and validate rating, charging, and invoicing data • Perform detailed pre- and post-billing reconciliations • Conduct audits of billing data to ensure compliance • Develop and maintain billing dashboards and KPI reports • Collaborate with various teams to support billing dispute resolution

• Analyze financial and technical data and present findings in a clear format • Conduct business, data, and process analysis to identify requirements and opportunities for improvement • Partner with stakeholders to understand business needs and translate them into technical requirements • Develop requirements for reporting and data needs • Analyze, maintain, and improve financial systems-related processes • Troubleshoot and resolve process and data-related issues • Evaluate data from system migrations for quality • Create and maintain documentation for reporting and financial systems workflows • Support projects related to financial systems

• Drive growth through new logo acquisition within an assigned territory • Drive new business with prospective accounts (zero billers) • Responsible for selling the company’s products and services via telephone/web conference using a solution-based and consultative sales approach • Qualify leads, identify decision makers, determine customer needs, explain product/service variations, overcome customer objections and close sales • Responsible for updating relevant customer information - including sales funnel activity, opportunity updates, maintenance of monthly goals, customer proposals and customer contracts • Provide superior service with every customer interaction

• Supports the Billing Operations team by reviewing, validating, and ensuring the accuracy of customer invoices across multiple billing cycles and business segments. • Focuses on post-generation quality assurance, identifying discrepancies, and collaborating with analysts, IT, and finance teams to ensure all invoices are correct before release. • Contributes directly to billing accuracy, timeliness, and compliance with company policies and customer contracts. • Reviews invoices after system generation to confirm pricing, formatting, and charge accuracy before distribution to customers. • Conducts quality assurance checks across all billing cycles to ensure completeness and consistency. • Compares invoice data to source systems, billing inputs, or customer contracts to validate correctness. • Identifies and documents billing variances or recurring issues and escalates to the Billing Operations Supervisor or Analyst for resolution. • Partners with cross-functional teams to resolve discrepancies impacting invoice accuracy or timing. • Maintains records and logs of quality reviews, corrections, and cycle validations for audit and compliance purposes. • Supports end-to-end testing and validation during system updates, migrations, or new product introductions. • Participates in process improvement efforts to enhance billing efficiency and data integrity.

• Oversee the end-to-end payment operations, including invoice processing, payment disbursements, adjustments, and reconciliations, ensuring accuracy and timeliness for all stakeholders • Oversee payable and payment collection efforts • Lead other payment professionals to maximize team productivity and efficiency • Conduct regular audits of payment records, vendor invoices, and adjustments to ensure compliance with company policies and industry regulations, maintaining a high standard of payment accuracy • Provide quarterly reporting to our External Reporting Team internally for quarterly financial filings • Provide support to the Right-of-Way Team and Towers/Dark Fiber Team in payment-related matters • Collaborate with the customer service and finance teams to resolve payment-related inquiries and discrepancies, ensuring prompt and satisfactory resolutions • Serve as Subject Matter Expert (SME) for payment systems and processes • Continuously review and enhance payment procedures, systems, and workflows to optimize efficiency • Utilize payment data and analytics to generate comprehensive reports, identify trends and improvement areas, and present findings to management • Liaise with external vendors and third-party payment partners to ensure seamless integration and efficient payment processing in collaboration with internal teams • Ensure payment practices align with all legal requirements • Work closely with finance, operations, and procurement teams to ensure streamlined communications and cooperation in payment-related matters

• Responsible for bringing Brightspeed’s local marketing strategy to life across priority markets • Manage local marketing programs, track performance, and develop recommendations • Support execution of Local Authority strategy, including local SEO, AEO, and GEO initiatives • Develop and maintain local marketing playbooks, templates, workflows, and reporting tools • Collaborate with cross-functional teams to ensure local initiatives are aligned and effectively executed • Act as resource for Local Marketing Managers and partners seeking guidance on local marketing strategy • Support performance tracking, market analysis, and insight development

• Manage the end-to-end reimbursement workflow across active broadband grant programs • Validate expenditure support, financial backup, and related reimbursement documentation for completeness, consistency, accuracy, and compliance with grant requirements • Maintain reimbursement trackers, closeout schedules, and visibility into submission timing, outstanding items, expected receipts, and reimbursement status • Serve as the primary cross-functional interface with Finance and Accounting for cost support, expenditure validation, receivables follow-up, and financial closeout documentation • Lead reimbursement-related support for ARPA closeout, including final package readiness, issue resolution, and follow-up on incomplete, disputed, or missing support • Build, maintain, and improve templates, standard operating procedures, and controls for reimbursement and closeout work • Direct contractor work supporting reimbursement activities, file organization, documentation gathering, and closeout package preparation • Identify reimbursement, documentation, financial compliance, and closeout risks • Coordinate with the reporting and compliance Senior Lead • Support responses to financial documentation requests, audit inquiries, closeout reviews, and related agency or stakeholder requests • Monitor recurring deadlines and deliverables across multiple grant programs to ensure timely completion of reimbursement and closeout obligations