Higginbotham

Role Description The Employee Benefits Account Manager is responsible for assisting the Employee Benefits Producer in producing new business while maintaining existing policies for the clients. - Acting as the primary contact between clients, prospects, agency, and producer - Working hand-in-hand with the Producer to generate proposal presentations - Maintaining positive relationships with the insurance carriers to satisfy the clients' needs and facilitate the processing of business Qualifications - 3-5 years of previous group employee benefits experience - Group I Life and Health Agent's license preferred Requirements - Ability to lift 25 pounds - Repeated use of sight to read documents and computer screens - Repeated use of hearing and speech to communicate on telephone and in person - Repetitive hand movements, such as keyboarding, writing, 10-key - Walking, bending, sitting, reaching and stretching in all directions Benefits - Medical, dental, vision, and prescription drug coverage - 401K and equity incentive plan - Multiple supplemental benefits for physical, emotional, and financial wellbeing - Employee Wellness Program - Company paid holidays, plus PTO Company Description Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide.

• Assisting producers and clients in maintaining insurance coverage for personal lines of insurance • Processing and invoicing policies, endorsements, audits, and cancellations • Preparing and processing endorsement requests for submission to insurance carriers. • Verification of rates, exposures, and prior premiums • Handling/processing policy cancellations, billing inquiries, and related issues • Work closely with Senior Insurance Managers for review and approval of endorsements and renewals • Provide exceptional client service and support policy retention efforts through proactive communication and problem-solving.

• Managing client’s current insurance coverages • Marketing new and renewal business • Attending client meetings and influencing decision-making on behalf of the insured • Preparing endorsements to send to the insurance carriers • Assisting with cancellations of policies • Educating clients about coverages and making recommendations as needed • Handling renewals and remarkets as needed • Developing proposals and presenting to clients • Maintaining detailed customer records in the agency management systems (Applied EPIC and CSR 24) • Maintaining healthy working relationship with underwriters, carriers, and other stakeholders

• Gather and organize contracts and legal documents for various purposes within the legal department • Summarizing contracts and performing legal research • Collect, organize, and maintain legal documents and contracts for various internal projects and audits • Summarize contracts and legal agreements, highlighting key provisions, obligations, and renewal terms • Conduct legal research on statutes and regulations relevant to business operations and compliance • Assist with the preparation of internal reports and presentations based on contract analysis and legal findings • Collaborate with other departments to ensure accurate document tracking and legal recordkeeping

• Oversee and manage high-impact projects from inception to completion • Develop detailed project plans, including scope, objectives, deliverables, timelines, and resource requirements • Act as the point of contact for project stakeholders • Prepare and manage project budgets • Identify potential project risks and develop mitigation strategies • Ensure project deliverables meet quality standards • Oversee day-to-day project activities and resolve issues

• Provides prompt, accurate and courteous service to clients, producers and company personnel • Collectively or independently plans, designs and implements appropriate insurance programs for clients • Maintains knowledge of new developments or changes with various carriers and new Federal/State laws • Provides technical support to Producers • Investigates, initiates and prepares necessary proposals and applications • Prepares summaries of insurance schedules and proposals for account review • Consults, informs and educates audit procedures to clients • Represents the agency in conjunction with producers in handling complaints and arbitrating disputes

• Serves as a key quality partner within Fortress Affinity Management • Responsible for strengthening release confidence and reducing production risk • Design and execute test strategies that validate application behavior against requirements • Identify, document, and track defects throughout the software development lifecycle • Partner with development teams to accelerate resolution • Support go/no-go readiness decisions ahead of production releases • Develops and maintains test plans, test cases, and test scripts • Executes primarily manual test coverage while supporting the expansion and maintenance of automated test suites • Validate release readiness and communicate go/no-go assessments to stakeholders • Maintain test documentation and quality artifacts, and report test results, defect trends, and quality metrics • Contribute to the continuous improvement of QA processes, standards, methodologies, and best practices

• Service assigned client base to establish rapport for in-depth client relationship. • Coordinate workflow with assigned client service representative for clients and carriers. • Coordinate bid process for existing clients for supplemental and group health products. • Meet with clients for renewal process and make recommendations in the client's best interest. • Act as a liaison between the client and third-party vendors of clients. • Coordinate management of client accounts with HPS account team. • Prepare group meeting and enrollment materials for clients. • Plan, coordinate and conduct group meetings and employee enrollments. • Effect changes in benefit plans as needed by client. • Troubleshoot and resolve escalated issues (claims, eligibility, etc.) with third party vendors on behalf of client and their employees. • Maintain quick communication with client via email/Internet/voice. • Maintain awareness of new developments, changes with various carriers and new federal/state laws.

• Lead or support the full stop-loss placement process: data collection, market submissions, quote analysis, and recommendation. • Negotiate stop-loss contracts and renewals directly with carriers to ensure optimal pricing, terms, and coverage structures. • Serve as a stop-loss lead on new business opportunities and client transitions from fully insured to self-funded arrangements. • Oversee the stop-loss implementation process in coordination with TPAs and carrier partners, ensuring policies are issued accurately and on time. • Review and reconcile contracts, disclosures, ASO provisions, and reimbursement terms for alignment and accuracy. • Monitor large claims activity and work closely with TPAs and carriers to support timely reimbursement submissions and payments. • Manage a portion of the stop-loss book, including strategic guidance on renewals, plan design, captives, lasers, and risk mitigation strategies. • Help direct and manage workflow for junior team members or peers as assigned, ensuring timely, accurate delivery of client work. • Contribute to the development of standardized templates, reporting tools, and documentation procedures to improve efficiency and scale.

• Provides operational and client service support to the Program Director by coordinating workflows, team execution, and service delivery across the team • Maintains and services a select book of commercial insurance accounts • Provides prompt, accurate, and professional service to clients, producers, carriers, and internal team members • Coordinates with clients and carriers regarding renewals, remarketing efforts, policy changes, and service requests • Monitors workflow activity and service timelines within agency systems to support SLA compliance • Assists with onboarding, training support, and workflow consistency for team members