• Own solution and AI architecture: RAG, AI agents, and LLM-enhanced systems that are observable, testable, and governable — not demo-only. • Define model and data lifecycle from experiment through PoC, pilot, and production: evaluation, drift signals, retention, and classification aligned with security stakeholders. • Run hands-on feasibility work using agentic workflows: targeted PoCs (retrieval stacks, evaluation harnesses, integration spikes) driven through Cursor/Claude Code and AFA where applicable. • Define non-functional requirements and manage technical risk and debt: latency, scale, resilience, security, and cost — with mitigations and sequencing captured in ADRs and fitness assessments. • Create architecture artifacts in Git: C4 and data-flow views as diagram-as-code; infrastructure context with the Cloud Architect; UML or equivalent views where tooling generates them from models or code; threat models as structured, reviewable repository content — not unmanaged documents. • Harden and evolve AFA Cursor rules, agent skills (e.g., design-new-service, evaluate-design, review-pull-request patterns), and sub-agents so AI, API, security, and data standards match Pearson and ELL composable architecture expectations. • Define data architecture: logical and physical models as schemas, migrations, and manifests; SQL/NoSQL choices matched to access patterns and privacy constraints. • Shape DevSecOps and quality with the Cloud Architect, DevOps, and QA: CI/CD gates, contract and test expectations; architecture- and security-focused review using AFA pull-request verdict workflows alongside human reviewers. • Set performance budgets and evaluation criteria; support profiling, tracing, and tuning. • Work in Agile delivery: ADRs and Design Decision Records, spikes, and explicit trade-offs with product, security, infrastructure, and customer stakeholders. • Deliver early outcomes: current-state and target-state architecture for an active initiative, expressed as diagram-as-code and ADRs (trust boundaries, non-functional requirements); a prioritized roadmap; threat artifacts for sensitive paths; and clear handover criteria with the Cloud Architect, QA, and DevOps.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Key Responsibilities: * Serve as an architecture governance authority for key SI partners, conducting design reviews, pre-go-live assessments, and post-deployment optimization for Agentforce implementations. * Build working reference implementations, Partner Field Kits, and reusable patterns that partners can fork, extend, and deploy, scaling our impact across the ecosystem. * Provide white-glove deployment support for lighthouse, high-risk, and first-of-kind Agentforce deployments in enterprise environments. * Advise on partner technical artifacts including MCP servers, sub-agents, and agent skills for production readiness, security, and performance considerations. * Establish evaluation frameworks, observability standards, and production quality benchmarks that make Agentforce feel like a real enterprise platform. * Collaborate with Salesforce Product and Engineering teams to translate field signals into platform improvements—owning the partner feedback loop. * Model agent economics and consumption patterns, helping partners build outcome-based pricing and sustainable delivery models. What We're Looking For: * 5+ years of hands-on Salesforce development and architecture experience, with deep expertise in Data Cloud (vector databases, semantic retrieval, zero-copy federation), Agentforce, and Einstein AI. * 3+ years of production AI/ML experience, including LLM deployments, agent development, advanced prompt engineering, evaluation frameworks, and cost optimization at scale. * True builder mindset—you work with code, create reusable assets, and learn by building. Portfolio of technical work required (GitHub, demos, architecture docs). * Applied agentic architecture expertise: single-agent and multi-agent patterns, orchestration, memory management, guardrails, hallucination mitigation, and production debugging. * Enterprise strategic planning exposure—you've worked with CIOs, CTOs, and enterprise architects on multi-year AI transformation roadmaps and understand consumption economics. * Track record of connecting technical work to business outcomes—you understand how architecture quality drives partner win rates, consumption growth, and expansion velocity. * Strong understanding of regulated industry requirements (HIPAA, GDPR, SOC2) and enterprise security patterns. * Exceptional communication skills—able to lead architecture conversations at both strategic and deeply technical levels. Preferred Qualifications: * Salesforce Technical Architect certification or equivalent enterprise architecture credentials. * Experience at a tier-1 system integrator (McKinsey, Accenture, Deloitte, etc.) or in a field CTO / forward-deployed engineer capacity. * Published thought leadership—conference talks, technical blog posts, open source contributions, or architecture whitepapers. * Experience designing certification programs, maturity models, or partner enablement frameworks. * Deep consumption economics expertise—TCO modeling, outcome-based pricing, agent economics. * Familiarity with enterprise architecture frameworks (TOGAF, Zachman) and capability maturity models. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

A Accenture é uma empresa líder em soluções e serviços que ajuda as maiores organizações do mundo a se reinventarem, construindo seu núcleo digital e liberando o poder da inteligência artificial para gerar valor com agilidade em toda a empresa. Reunimos o talento de aproximadamente 786.000 profissionais, nossos ativos e plataformas proprietárias e um sólido ecossistema de parcerias. Nossa estratégia é ser o parceiro de reinvenção preferido de nossos clientes e a empresa mais focada no cliente, habilitada por IA e um excelente lugar para se trabalhar no mundo. Por meio dos nossos Reinvention Services, integramos nossas capacidades em estratégia, consultoria, tecnologia, operações, Song e Industry X com uma profunda expertise em diferentes indústrias para criar e entregar soluções e serviços para nossos clientes. Nosso propósito é cumprir a promessa da tecnologia aliada à engenhosidade humana, e medimos nosso sucesso pelo valor 360° que geramos para todos os nossos stakeholders. Visite-nos em accenture.com. Buscamos profissionais com interesse em atuar em um ambiente dinâmico e colaborativo, com oportunidades reais de impacto em projetos de tecnologia. Esta posição é direcionada a perfis Sênior, com atuação em times distribuídos e contexto global. - Experiência comprovada em desenvolvimento de software com Delphi, atuando em ambientes produtivos; - Sólida experiência em lógica de programação e programação orientada a objetos; - Vivência em manutenção, evolução e modernização de sistemas legados; - Experiência com integração de sistemas e consumo de APIs (REST e/ou SOAP); - Conhecimento em bancos de dados relacionais (SQL); - Experiência com versionamento de código (Git); - Aderência a boas práticas de desenvolvimento, testes e padrões de código; - Sólida compreensão do ciclo de vida de desenvolvimento de software e metodologias ágeis; - Capacidade de traduzir requisitos de negócio em soluções técnicas, atuando com autonomia. Será um diferencial: - Experiência com .NET (C#) ou Java (Spring Boot), considerando similaridade de contexto técnico; - Vivência com arquitetura de sistemas e integrações; - Experiência em processos de modernização ou migração de sistemas; - Conhecimento em ferramentas de build e gestão de dependências; - Experiência com debugging e troubleshooting de aplicações complexas; - Vivência com aplicações em ambiente cloud. Benefícios: - Assistência Médica - 100% subsidiada pela empresa (titular e dependentes) - Assistência Odontológica - Vale Refeição ou Alimentação sem desconto - Seguro de vida - Previdência Privada - Gympass - Opção de compra de ações da empresa com desconto - Desconto Farmácia* - Auxílio Creche* - Parceria com escola de idiomas* - Licença Maternidade e Paternidade Estendida - PPR* - *Conforme política vigente Buscamos perfis que estejam alinhados aos valores da empresa, entusiastas em trabalhar em um ambiente colaborativo e dinâmico, com excelência na entrega e inovação presentes em seu dia a dia. Valorizamos competências independentemente de raça, idade, gênero, orientação sexual, credo, deficiência e convicção política. A diversidade das nossas pessoas é o que nos permite cumprir a promessa da tecnologia e da criatividade humana. Reconhecemos as características únicas dos indivíduos, respeitamos as diferenças e investimos em um ambiente cada vez mais inclusivo. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

• Debug and troubleshoot incidents with Sonatype products and solutions • Reproduce defects and file actionable issues for product engineering • Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more) • Represent Technical Support and customer interests in Engineering and Product Management discussions • Assist product management in developing and prioritizing enhancement lists • Summarize, communicate, and escalate customer experiences to management • Contribute to and maintain our Knowledge Base • Contribute to our diagnostic tools and utilities, and create new ones • Respond to customer inquiries via support cases, email, chat, and phone