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Senior Voice Engineer
Location
South Dakota
Posted
47 days ago
Salary
0
Seniority
Senior
Job Description
Senior Voice Engineer
Vantage Point Solutions
• Serve as a subject matter expert in VoIP troubleshooting, resolving complex issues related to call quality, SIP signaling, call routing, and service disruptions. • Manage, configure, and optimize Session Border Controllers (SBCs) to ensure secure, efficient voice traffic across networks. • Perform deep-dive analysis and analysis of voice issues using traces (SIP ladders), and packet captures. • Support and maintain VoIP platforms, including IP PBXs, softswitches, and hosted voice solutions. • Collaborate with network and operations teams to identify root causes and implement long-term solutions. • Implement and maintain voice security best practices, including fraud prevention and SBC policy enforcement. • Maintain clear and detailed documentation for troubleshooting procedures, configurations, and known issues. • Provide escalation support for critical voice incidents. • Work with vendors and carriers to troubleshoot issues.
Job Requirements
- 5+ years of hands-on experience in VoIP engineering and troubleshooting
- Strong experience managing and supporting Session Border Controllers (SBCs)
- Experience with VoIP platforms such as NetSapiens, Ribbon C15, or Metaswitch
- Deep understanding of SIP, RTP, and Telcom protocols
- Proven ability to analyze SIP traces and debug complex call flows
- Experience with hosted PBX and softswitch environments
- Class 5 switch translation experience is a plus
- Strong analytical and problem-solving skills with a focus on root cause analysis
- Excellent communication skills and ability to work cross-functionally.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
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