Twilio

• Lead and support the response to all security events and incidents across Twilio’s complex global infrastructure, services and applications. • Be responsible for documentation of incidents and projects you work on and craft best practices as runbooks and standard operating procedures to share knowledge across teams. • Work cross-collaboratively to understand and help solve challenges related to a broad spectrum of threat actors and activity. • Work to improve Twilio’s security and reliability posture by driving identified betterments from security events and incidents. • Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment. • Own the security incident lifecycle, respond to incidents and participate in on-call rotation and participate in RCAs for security incidents. • Build, cultivate, and maintain positive relationships with internal customers to identify and facilitate solutions to increase the impact of the team’s work. • Provide mentorship, support, and care for the team in a way that enables long-term career development, happiness, and success at scale.

• Serve as a key member of the extended TA Leadership Team, contributing to global TA strategy while owning the specific roadmap for NAMER and LATAM GTM and Marketing functions • Independently create and present regular insights and quarterly business reviews (QBRs) to executive leadership, analyzing and translating raw metrics into actionable business stories and recommendations • Lead, mentor, coach, and develop a high-performing team of full-cycle talent advisors • Own your team’s end-to-end recruitment strategy and delivery for GTM and Marketing business units across the Americas • Collaborate effectively across HRBPs, TA Operations, Total Rewards/Compensation, Finance, and Legal to ensure our hiring practices are inclusive, compliant, and competitive in a tightening talent market • Act as a trusted advisor to VP and SVP-level stakeholders and TA partners (TA Ops, Finance, Comp/Total Rewards, HR Business Partners) • Champion agility, experimentation, and resilience within our TA teams as we learn to work with AI, new technology, tools, and platforms • Ensure your team and our TA org are tackling the most impactful problems to create the best outcomes possible • Own the mechanics of a predictable recruiting engine.

• Be a strategic talent advisor to Go-to-Market (GTM) and Sales hiring managers by proactively collecting, analyzing, and using external talent insights and internal data to set expectations, recommend optimal hiring approaches, and drive calibration with hiring teams. • Own end-to-end recruitment for GTM roles, using your business acumen to identify, proactively source, and hire qualified talent. • Guide hiring teams on interview best practices, helping to build structured interview plans and panels that leverage skills-informed assessments and mitigate bias. • Build and maintain trusted, collaborative relationships with GTM hiring managers, HRBPs, and other cross-function partners. • Use AI, tools, and technology to stay up-to-date on recruiting best practices, emerging sourcing techniques, interview innovations, and workplace trends. • Deliver a positive candidate journey and experience through defined processes and ensuring consistent, values-aligned communication across all interview stages. • Communicate and negotiate effectively and diplomatically across offer structures that include equity and variable (commission).

• Lead a team of experienced AEs focused in the ISV vertical • Bring a strategic vision and innovative approach to expand New Business sales teams • Report to the RVP, New Business • Generate incremental revenue, build sales process, develop AEs, and create efficient programs

Role Description Join the team as Twilio’s next Technical Support Engineer 1. Twilio is growing rapidly and seeking Technical Support Engineers to join the Onboarding Compliance and Support (OCS) team, supporting our customers’ use of our Console platform, and helping customers manage their Twilio products, services, and accounts. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert. - Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams. - Be ready to assist our customers when they need us, which may require working an irregular shift, including weekends. - Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems. - Collaborate with your teammates and the Twilio Product and Engineering teams via Slack and file JIRAs to report reproducible bugs. - Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards. Qualifications - 1-3 years of experience communicating complex technical issues to both technical and non-technical audiences via phone or email mediums (Previous telecom experience is preferred). - Ability to address customer concerns and provide feedback in a friendly, diplomatic, and empathetic way. - Leverages customer feedback to identify and drive improvements. - Experience and interest in working cross-functionally with Engineering, Product Management, and Sales. - Demonstrated desire to understand customer trends and document and report those trends. - Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties. - Proven advanced time management skills and proficiency in developing workflows. - Excellent written and verbal communication skills. - Excellence in task prioritization and evaluation of situational urgency. Requirements - Experience in handling escalations, working directly with users and Customer Success teams to solve problems. - Know how to route critical issues to the appropriate internal teams, ensuring timely response. - Report bugs to the Engineering & QA teams and help prioritize fixes. - Clearly communicate with customers and other internal teams about issues impacting their service. - Execute internal processes to streamline and scale support. Location This role will be remote, and based in India (Delhi, Karnataka, Maharashtra, Tamil Nadu, and Telangana). Travel You may be required to travel occasionally to participate in project or team in-person meetings. Benefits - Competitive pay. - Generous time off. - Ample parental and wellness leave. - Healthcare. - A retirement savings program. - Support for volunteering and donation efforts.

• Own the full-cycle recruitment of top-tier engineering talent across the NAMER and LATAM regions. • Act as a strategic partner to engineering leadership and leverage market data to build robust pipelines. • Deliver a white-glove candidate experience and relentlessly raise the technical bar with every hire. • Guide hiring teams on interview best practices and build structured interview plans. • Build and maintain trusted, collaborative relationships with engineering and product hiring managers.

• Perform manual and automated testing of web applications, APIs, and mobile apps • Conduct network and cloud level assessments • Triage and validate reports from automated scanners • Perform initial prompt injection and jailbreak tests on AI prototypes • Draft high-quality reports detailing pathways to compromise • Manage and update testing infrastructure • Provide technical guidance to engineering teams • Design and lead multi-week Red Team operations • Build custom payloads and exploit development • Execute attacks against cloud services focusing on security configurations • Collaborate with SIRT and Detection Engineering

• Design, develop, test, and deploy Flex platform services on AWS, following microservices architecture principles • Build and maintain highly scalable, distributed systems with a strong focus on reliability and performance • Write automated unit and integration tests; contribute to CI/CD pipelines and deployment tooling • Refactor and reduce technical debt; uphold engineering standards across code reviews and design discussions • Collaborate with product and engineering peers to influence roadmap priorities and propose architectural solutions • Participate in design discussions, code reviews, backlog grooming, and Agile ceremonies, ensuring sprint commitments are met. • Troubleshoot and resolve issues independently or with your team in your domain. • Document systems and contribute to runbooks, design docs, and operational playbooks. • Rapidly acquire new skills in a fast-paced environment with evolving infrastructure and business requirements

• Escalations, working directly with our users and Customer Success teams to solve problems and help them leverage all of Twilio’s platform functionality • Escalate critical issues to the appropriate internal channel, ensuring timely response and testing and communicating the resolution • Report bugs to our Engineering & QA teams, as well as helping to prioritize fixes to ensure customer satisfaction • Clearly communicate with customers and other internal teams about issues impacting their service • Effectively verify that issues have been resolved • Execute internal processes to streamline and scale support • Partner with cross-functional teams, such as Product Management, Support, and R&D to translate customer business needs and product feedback into new solutions • Reporting and knowledge base documentation expertise • Provide Email, Chat and Phone support to customers

• Own and execute the Japan field marketing plan across the full GTM funnel: from PR and brand-building activities through to pipeline creation, acceleration, and late-stage deal support. • Design and deliver integrated marketing campaigns in partnership with the APJ Demand Creation HUB, spanning email, social, paid media, content syndication, digital advertising, and paid advertorial channels. • Lead executive engagement programs in Japan, including executive roundtables, CxO-level events, and account-based relationship marketing initiatives that reflect the trust-based nature of Japanese enterprise buying. • Develop and execute partner marketing programs in collaboration with key Japan channel and alliance partners, driving joint pipeline and co-selling opportunities. • Oversee PR and communications activities in Japan, working with regional PR resources to build Twilio's brand credibility and thought leadership in the market. • Plan and deliver a portfolio of demand generation programs including physical and digital events, webinars, outbound prospecting campaigns, account-based marketing (ABM) programs, and content-led nurture programs. • Leverage intent data and signal-based marketing tools (e.g. 6sense etc.) to prioritize target accounts, time campaigns effectively, and ensure marketing investment is focused on in-market buyers. • Work closely with the Japan SDR team to ensure strong lead handoff, campaign follow-up alignment, and ongoing feedback loops that improve lead quality and conversion rates. • Partner with Account Executives to support late-stage pipeline acceleration: including targeted account-level programs, bespoke content, and customer reference activities that support deal progression through to close. • Localise and adapt global and regional campaign assets, messaging, and content (with agency support) for the Japanese market, ensuring cultural and linguistic relevance across all touchpoints. • Use AI-powered marketing tools to enhance productivity and campaign effectiveness: including AI-assisted content creation, campaign performance analysis, audience segmentation, and personalization at scale. • Analyze campaign, program, and tactic performance using CRM and BI tools, maintaining a regular reporting and communications cadence with key stakeholders on Japan field marketing results, learnings, and optimization actions. • Prioritize market and segment needs using data, identifying what is working and what is not in current demand creation plans, and adjusting strategy and investment accordingly. • Collaborate with Marketing Operations to manage and optimize marketing automation workflows, ensure accurate data capture, and maintain lead routing integrity within Marketo and Salesforce. • Identify opportunities to improve marketing effectiveness through better targeting, improved processes, and smarter use of technology and automation. • Serve as the primary marketing business partner to the Japan sales organization: gathering field intelligence, communicating back to corporate and regional marketing, and ensuring the GTM plan reflects what the market needs. • Work cross-functionally with the APJ Demand Creation HUB, regional product marketing, and regional PR teams to ensure Japan is represented in regional and global program planning and roadmaps. • Manage third-party vendors, creative agencies, event production partners, and media partners to deliver programs on time, on budget, and on brand. • Contribute to web localization and technical marketing system input, always representing Japan customer and developer needs within the broader APJ marketing infrastructure.