Twilio

• Act as the primary point of contact for the Global Partnerships Team. • Architect, build, and maintain high-quality enablement content tailored specifically for the Twilio partner motion. • Lead dynamic virtual and in-person training sessions, workshops, and bootcamps for the Twilio GTM Team. • Collaborate with the Partnerships organizations, Product, GTM Sales Enablement, Partnerships, and Product teams. • Track, analyze, and report on enablement metrics to prove training effectiveness. • Partner with executive stakeholders to plan, prioritize, and execute an enablement roadmap. • Consult with partner leadership and cross-functional teams to embed a unified partner narrative across the broader Twilio GTM motion.

• Lead and support the response to all security events and incidents across Twilio’s complex global infrastructure, services and applications. • Be responsible for documentation of incidents and projects you work on and craft best practices as runbooks and standard operating procedures to share knowledge across teams. • Work cross-collaboratively to understand and help solve challenges related to a broad spectrum of threat actors and activity. • Work to improve Twilio’s security and reliability posture by driving identified betterments from security events and incidents. • Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment. • Own the security incident lifecycle, respond to incidents and participate in on-call rotation and participate in RCAs for security incidents. • Build, cultivate, and maintain positive relationships with internal customers to identify and facilitate solutions to increase the impact of the team’s work. • Provide mentorship, support, and care for the team in a way that enables long-term career development, happiness, and success at scale.

• Lead and develop a high-performing onboarding operations team through coaching, performance management, mentoring, and structured feedback • Make sound, timely decisions on complex or edge-case onboarding scenarios • Maintain department SLAs and work with other operational teams to partner on complex onboarding scenarios • Plan and balance team workload and staffing coverage against operational priorities and SLA targets • Establish clear team priorities, goals, and accountability measures aligned with operational KPIs and OKRs • Partner with Go to market teams to understand customer onboarding needs • Partner cross-functionally with internal teams to improve workflows, tooling, and onboarding effectiveness • Identify process gaps and operational risks and drive practical improvement actions • Lead workflow and process improvement initiatives from planning through implementation • Maintain strong documentation practices across internal runbooks, guidance, and review standards • Use operational metrics and reporting to monitor trends, risks, and performance opportunities • Provide structured feedback to improve tooling, automation, and AI-assisted decision support where applicable • Model leadership behaviors aligned with Twilio Magic, including ownership, customer focus, continuous improvement, and empowering others

• Lead and support the response to all security events and incidents across Twilio’s complex global infrastructure, services and applications. • Be responsible for documentation of incidents and projects you work on and craft best practices as runbooks and standard operating procedures to share knowledge across teams. • Work cross-collaboratively to understand and help solve challenges related to a broad spectrum of threat actors and activity. • Work to improve Twilio’s security and reliability posture by driving identified betterments from security events and incidents. • Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment. • Own the security incident lifecycle, respond to incidents and participate in on-call rotation and participate in RCAs for security incidents. • Build, cultivate, and maintain positive relationships with internal customers to identify and facilitate solutions to increase the impact of the team’s work. • Provide mentorship, support, and care for the team in a way that enables long-term career development, happiness, and success at scale.

• Serve as a key member of the extended TA Leadership Team, contributing to global TA strategy while owning the specific roadmap for NAMER and LATAM GTM and Marketing functions • Independently create and present regular insights and quarterly business reviews (QBRs) to executive leadership, analyzing and translating raw metrics into actionable business stories and recommendations • Lead, mentor, coach, and develop a high-performing team of full-cycle talent advisors • Own your team’s end-to-end recruitment strategy and delivery for GTM and Marketing business units across the Americas • Collaborate effectively across HRBPs, TA Operations, Total Rewards/Compensation, Finance, and Legal to ensure our hiring practices are inclusive, compliant, and competitive in a tightening talent market • Act as a trusted advisor to VP and SVP-level stakeholders and TA partners (TA Ops, Finance, Comp/Total Rewards, HR Business Partners) • Champion agility, experimentation, and resilience within our TA teams as we learn to work with AI, new technology, tools, and platforms • Ensure your team and our TA org are tackling the most impactful problems to create the best outcomes possible • Own the mechanics of a predictable recruiting engine.

• Be a strategic talent advisor to Go-to-Market (GTM) and Sales hiring managers by proactively collecting, analyzing, and using external talent insights and internal data to set expectations, recommend optimal hiring approaches, and drive calibration with hiring teams. • Own end-to-end recruitment for GTM roles, using your business acumen to identify, proactively source, and hire qualified talent. • Guide hiring teams on interview best practices, helping to build structured interview plans and panels that leverage skills-informed assessments and mitigate bias. • Build and maintain trusted, collaborative relationships with GTM hiring managers, HRBPs, and other cross-function partners. • Use AI, tools, and technology to stay up-to-date on recruiting best practices, emerging sourcing techniques, interview innovations, and workplace trends. • Deliver a positive candidate journey and experience through defined processes and ensuring consistent, values-aligned communication across all interview stages. • Communicate and negotiate effectively and diplomatically across offer structures that include equity and variable (commission).

• Lead a team of experienced AEs focused in the ISV vertical • Bring a strategic vision and innovative approach to expand New Business sales teams • Report to the RVP, New Business • Generate incremental revenue, build sales process, develop AEs, and create efficient programs

Role Description Join the team as Twilio’s next Technical Support Engineer 1. Twilio is growing rapidly and seeking Technical Support Engineers to join the Onboarding Compliance and Support (OCS) team, supporting our customers’ use of our Console platform, and helping customers manage their Twilio products, services, and accounts. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert. - Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams. - Be ready to assist our customers when they need us, which may require working an irregular shift, including weekends. - Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems. - Collaborate with your teammates and the Twilio Product and Engineering teams via Slack and file JIRAs to report reproducible bugs. - Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards. Qualifications - 1-3 years of experience communicating complex technical issues to both technical and non-technical audiences via phone or email mediums (Previous telecom experience is preferred). - Ability to address customer concerns and provide feedback in a friendly, diplomatic, and empathetic way. - Leverages customer feedback to identify and drive improvements. - Experience and interest in working cross-functionally with Engineering, Product Management, and Sales. - Demonstrated desire to understand customer trends and document and report those trends. - Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties. - Proven advanced time management skills and proficiency in developing workflows. - Excellent written and verbal communication skills. - Excellence in task prioritization and evaluation of situational urgency. Requirements - Experience in handling escalations, working directly with users and Customer Success teams to solve problems. - Know how to route critical issues to the appropriate internal teams, ensuring timely response. - Report bugs to the Engineering & QA teams and help prioritize fixes. - Clearly communicate with customers and other internal teams about issues impacting their service. - Execute internal processes to streamline and scale support. Location This role will be remote, and based in India (Delhi, Karnataka, Maharashtra, Tamil Nadu, and Telangana). Travel You may be required to travel occasionally to participate in project or team in-person meetings. Benefits - Competitive pay. - Generous time off. - Ample parental and wellness leave. - Healthcare. - A retirement savings program. - Support for volunteering and donation efforts.

• Own the full-cycle recruitment of top-tier engineering talent across the NAMER and LATAM regions. • Act as a strategic partner to engineering leadership and leverage market data to build robust pipelines. • Deliver a white-glove candidate experience and relentlessly raise the technical bar with every hire. • Guide hiring teams on interview best practices and build structured interview plans. • Build and maintain trusted, collaborative relationships with engineering and product hiring managers.

• Perform manual and automated testing of web applications, APIs, and mobile apps • Conduct network and cloud level assessments • Triage and validate reports from automated scanners • Perform initial prompt injection and jailbreak tests on AI prototypes • Draft high-quality reports detailing pathways to compromise • Manage and update testing infrastructure • Provide technical guidance to engineering teams • Design and lead multi-week Red Team operations • Build custom payloads and exploit development • Execute attacks against cloud services focusing on security configurations • Collaborate with SIRT and Detection Engineering