Impact.com

• Recruit, train, and retain a top performing sales team • Lead and coach a team of sales representatives, enabling them to exceed their quotas consistently • Run weekly 1-on-1s with each direct report to help them overcome roadblocks and chart their long-term career growth • Monitor team KPIs and proactively identify the actions that your team members can take to improve each month • Demonstrate a “never quit” attitude and instill tenacity and resilience in your team • Analyze team performance data to suggest scalable improvements to core sales processes and sales training • Foster a transparent, inclusive, and achievement-oriented team culture • Assist sales staff in closing account sales opportunities when needed • Develop and manage strong relationships across teams and looking for opportunities to add value for the customer and additional revenue • Maintain market and industry knowledge to support continued growth

• End-to-End Campaign Management: Strategically plan, execute, optimize, and report on full-funnel influencer campaigns from initial brief and creator onboarding to final reporting. • Performance & Traffic Optimization: Monitor, analyze, and optimize daily campaign traffic and key metrics using our internal tools and dashboards to meet client goals. • Creator Relations & Recruitment: Identify, negotiate with, and recruit high-performing creators, managing logistics like product seeding and building long-term brand ambassador programs. • Strategic Client & Sales Alignment: Align campaigns with clients' business objectives, collaborate closely with Sales, Account Management, and Product teams, and identify upsell opportunities. • Budget & Logistics Management: Strategically allocate campaign budgets and manage product-seeding workflows effectively. • Community Engagement: Plan and organize exclusive creator events and workshops to foster community growth and ensure impact.com / creator is the preferred platform for talent. • Trendspotting: Stay ahead of social media trends, platform algorithms, and emerging industry best practices.

• Building AI-powered tools and agents by integrating applied AI into workflows. • Building and maintaining a shared agent platform that enables others across Customer Operations to create their own agents. • Building robust internal software, integrations, and automations to support Customer Operations teams.

Role Description impact.com is the world's leading partnership marketing platform. Our Creator product connects brands with content creators and influencers to drive measurable, performance-based growth—and we're hiring a Content Marketing Manager to help tell that story. This is a fully remote, individual contributor role sitting within the Content Marketing team. You'll report to the Director of Content and work day-to-day alongside a Senior Content Marketing Manager who owns strategy and planning for the creator content program. Your job is execution—running a content program that's already well-built, with clear processes, playbooks, and workflows in place. We write for marketers. That means the bar for clarity, relevance, and voice is high—our audience can tell the difference between content that was produced and content that was crafted. If you want to see what we mean, read the blog before you apply. What You'll Do: - Own end-to-end execution of content for our creator and influencer marketing audiences—brands who partner with creators, and creators themselves as a business audience. Content Production & Management - Execute content briefs and SEO/AIO briefs, fielding assignments to a roster of freelance writers and managing those relationships. - Own the content lifecycle from ideation and planning through briefing, editorial review, publication, and optimization. - Conduct SEO and AIO keyword research in Semrush to inform content priorities. - Interview internal/external subject matter experts and translate their expertise into stories that are useful, clear, and worth reading. - Write and produce across formats: long-form blog posts, case studies, demand-gen assets (ebooks, templates, worksheets), and creator profile stories. - Take complex business topics and find the narrative thread that makes them matter to a marketing audience. Reporting & Optimization - Track content performance and contribute to quarterly business review (QBR) reporting. - Use performance data to identify optimization opportunities across published content. - Connect content activity to pipeline metrics alongside the broader GTM team. Qualifications - 3–5 years of content marketing experience, with a focus on long-form content. - Genuine storytelling ability. - Hands-on experience with SEO (keyword research, content briefs, on-page optimization). - Experience writing or managing case studies and demand-gen content formats. - Strong editorial instincts. - Comfortable working async across time zones. Requirements - Familiarity with Semrush or a comparable SEO platform. - Exposure to B2B SaaS, martech, or creator/influencer marketing content. - Experience with content performance reporting or GTM-connected content work. - Awareness of AIO and how content needs to be structured to surface in LLM-driven search environments. Benefits - Medical, Dental, and Vision insurance. - Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. - Flexible spending accounts and 401(k). - Flexible Working: Responsible PTO policy. - Health and Wellness: Up to 12 fully covered therapy/coaching sessions per year. - A Stake in Our Growth: Restricted Stock Units (RSUs) as part of total compensation. - Investing in Your Growth: Free Coursera subscription and PXA courses. - Parental Support: 26 weeks of fully paid leave for the primary caregiver. - Technology Financial Support: Technology stipend for home office setup.

• Sell the product to the appropriate accounts and manage towards hitting a pre-set revenue target • Generate pipeline by proactively sourcing opportunities within the designated territory • Prepare & deliver world-class demos and value-based presentations • Answer prospects’ questions about product value, uses, integrations, and implementation • Pro-actively drive the process with a prospective client from initial prospecting to a signed contract and internal handoff • Drive active engagement by all internal and external stakeholders necessary to close a deal • Update SFDC daily with all relevant details needed to reflect business reality

• Manage the onboarding lifecycle from kickoff to activation. • Guide customers through platform setup, integrations, and program configuration. • Deliver onboarding sessions and training to clients. • Ensure customers follow best practices for successful program setup. • Identify and resolve common onboarding challenges. • Maintain project timelines and ensure milestone completion. • Collaborate with internal teams, including Integration Engineering, Sales, and Customer Success. • Leverage onboarding playbooks, templates, and scalable resources. • Track onboarding progress and communicate status to stakeholders.

About impact.com impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: This position as RVP of Sales focuses on managing functions essential to our go-to-market strategy to drive sales enablement and productivity. This will include planning, forecasting, reporting and analytics, sales process optimization, and marketing and sales tech stack management. Oversees hiring, coaching, training, strategy, and personal development for their team. What You'll Do: - Recruit, train, and retain a top performing sales team - Lead and coach a team of sales representatives, enabling them to exceed their quotas consistently - Run weekly 1-on-1s with each direct report to help them overcome roadblocks and chart their long-term career growth - Monitor team KPIs and proactively identify the actions that your team members can take to improve each month - Demonstrate a “never quit” attitude and instill tenacity and resilience in your team - Analyze team performance data to suggest scalable improvements to core sales processes and sales training - Foster a transparent, inclusive, and achievement-oriented team culture - Assist sales staff in closing account sales opportunities when needed - Develop and manage strong relationships across teams and looking for opportunities to add value for the customer and additional revenue - Maintain market and industry knowledge to support continued growth What You Bring: - Proven ability to deliver deal predictability within a traditional SaaS sales motion, leveraging data-driven forecasting and disciplined pipeline management. - Skilled at cultivating a high-performance, retention-focused team culture that consistently develops talent, sustains long-term engagement, and achieves results without disrupting team cohesion. - 4+ years of experience managing a team of Account Executives - 4+ years of experience in a new business quota-carrying sales position as an individual contributor - You can demonstrate a track record of overachievement against individual and team quotas - You have examples of sales reps you’ve coached from underperforming to high-achieving - You instinctively document the training, team-building, and sales process plays that work and share them with your colleagues to drive improvement across your organization - You have strong empathy for peers, direct reports, and customers - You have excellent communication skills and the ability to motivate behavior change - You’re adaptable and open to changing processes when it’s right for your team, your organization, and the customers you serve - Experience within performance, partner, or affiliate marketing is a plus. Salary Range: $360,000 - $400,000 per year, OTE potential total on target earnings (base + commission) per year, plus eligibility to receive Restricted Stock Unit (RSU) grant. Benefits and Perks: At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance. Medical, Dental, and Vision insurance - Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled - Flexible spending accounts and 401(k) - Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. - Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health. - A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval. - Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses. - Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. - Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors. #LI_Remote_US

About impact.com impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As a Lead Integration Engineer, you are an expert in Impact technology and are responsible for leading onboarding engagements, as well as delivering custom engineering and advanced technical support to customers who purchase those services, or as determined by the Impact leadership team. You will own and lead technical onboarding and implementation, ensuring smooth integration delivery, and effective coordination across internal teams and client stakeholders. As a Lead Integration Engineer, you will resolve or escalate advanced technical troubleshooting issues in a timely and efficient manner, as well as assist with technical solutions and tech issues for our clients. Specific activities will include interfacing with clients (business and technical) and answering questions on the integration process and technology, best practices, and performance expectations, using empowerment, trust, and other strategies as appropriate. You will also contribute to improving onboarding processes, implementation frameworks, and best practices, helping to drive consistency, scalability, and efficiency across client integrations. What You'll Do: - Lead end-to-end onboarding engagements, including technical implementation and coordination across internal teams and client stakeholders - Own and drive technical integration delivery for new clients, ensuring a smooth transition from onboarding to ongoing support - Design and refine onboarding and implementation best practices to improve efficiency and scalability - Communicate clearly with clients on integration processes, timelines, best practices, and performance expectations - Manage incoming support requests on ticketing platforms to ensure issues are followed up on and resolved - Take end-to-end ownership of customer technical issues, including troubleshooting, root cause identification, resolution, and communication - Provide technical assistance internally (other departments) and externally (clients) - Triage issues and escalate to appropriate teams as needed - Help test and replicate issues to shorten time to resolution - Manage, plan, design, and implement advanced technical integrations - Develop deep product knowledge across Impact technologies - Enrich client knowledge bases with relevant technical documentation - Create Dev Jira tickets to address product-related technical issues - Identify and scope tools or reports to improve troubleshooting processes - Serve as a go-to technical expert for Client Success and other internal teams - Provide technical support during the sales process as needed - Support internal projects such as training and readiness for new feature releases What You Bring: - Technical Mastery: Extensive hands-on experience with web technologies, including HTML, JavaScript, SQL, and REST APIs - Integration Expertise: Proven ability to design, implement, and troubleshoot complex technical integrations - Onboarding & Implementation Ownership: Experience leading or owning technical onboarding engagements, ensuring smooth client implementations and delivery - Solution-Oriented Mindset: Strong problem-solving skills with a deep curiosity for resolving complex customer technical challenges - Ability to pair technical expertise with a considerate, customer-centric communication style that maintains a strong interpersonal presence. This style is calm, constructive, and solution-oriented - while showing patience, empathy, and professionalism when supporting stakeholders of varying technical expertise. - A proven track record of delivering significant value through the hands-on application of AI to real-world challenges and opportunities, grounded in a sophisticated understanding of its core principles. - Strategic & Operational Thinking: Ability to navigate ambiguity, prioritize effectively, and improve processes for scalability and efficiency - Cross-Functional Collaboration: Proven ability to work effectively across Product, Engineering, Client Success, and external client teams - Proven Experience: 6+ years in a senior technical role within a SaaS or digital marketing environment, with experience leading complex implementations - Industry Knowledge: Strong understanding of SaaS platforms and enterprise client solutions; affiliate/partnership marketing experience is a plus - Education: Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience Benefits and Perks: At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance. - Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. - Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health. - A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval. - Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses. - Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. - Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

About impact.com impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As an L2 Security Analyst, you move beyond the "what" and into the "how" and "why." You will handle escalated incidents that require deep technical dives and proactive measures. You are expected to be a self-starter who can manage complex security projects independently, specifically focusing on our SASE/SSE architecture and advanced Cloud environments. What You'll Do: - Advanced Investigation: Lead deep-dive forensics for escalated alerts from L1, determining the root cause and scope of breaches. - Threat Hunting: Conduct proactive threat hunting missions across AWS and Google Cloud to find "living off the land" attackers. - Infrastructure Security: Manage and optimize SASE/SSE policies to ensure secure access for our remote workforce. - Secure SDLC: Partner with DevOps to integrate security scanning and best practices into the SDLC. - AI Implementation: Lead the implementation of AI/Machine Learning models for predictive threat detection and behavioral analysis. What You Bring: - Experience: 2-5 + years of dedicated experience in a SOC or Incident Response role. - Cloud Mastery: Proven experience securing and auditing Google Cloud and AWS environments. - Advanced Tooling: Expertise in configuring SIEM correlation rules and fine-tuning AV/EDR policies to reduce false positives. - Independence: Proven ability to work independently, managing long-term security projects with minimal supervision. - Education: Knowledge of both Red Team (offensive) and Blue Team (defensive) methodologies to better anticipate adversary moves. Benefits and Perks: - Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. - Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health. - A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval. - Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses. - Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. - Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

Own and optimize paid media campaigns across various channels, manage multi-channel demand generation programs, execute A/B testing for performance improvement, and analyze campaign results to drive pipeline growth and revenue impact.