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JumpCloud

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Business Systems Analyst

Systems EngineerSystems EngineerFull TimeRemoteSeniorTeam 201-500Since 2013H1B SponsorCompany SiteLinkedIn

Location

India

Posted

62 days ago

Salary

0

Seniority

Senior

Bachelor Degree4 yrs expEnglishSQL

Job Description

Business Systems Analyst

JumpCloud

• Analyze and map existing business processes, identify pain points, and propose and implement improvements. • Respond to support tickets and user inquiries promptly, troubleshoot system and process issues, and escalate complex problems as needed. • Take ownership of Salesforce configuration, including data models, permissions, layouts, workflows, and validation rules, to meet business needs. • Perform in-depth data analysis to identify trends and insights, build reports and dashboards, and ensure data integrity. • Perform thorough acceptance testing of new system features and maintain comprehensive documentation of system configurations and processes. • Proactively identify opportunities to leverage AI to automate repetitive analysis, streamline documentation workflows, and uncover deeper data-driven insights for continuous improvement. • Work on and manage small and medium-sized projects, and contribute to larger projects with significant peer and manager support. • Act as the primary liaison between business stakeholders and the technical team, gather, document and analyze business requirements, and provide training and documentation to end-users.

Job Requirements

  • 4+ years of experience as a Business Systems Analyst or in a similar role, with a strong focus on Salesforce.
  • Proven experience in a SaaS or technology company.
  • Deep understanding of enterprise business system capabilities, especially Salesforce and related GTM tools.
  • Expertise in Salesforce configuration, including data models, permissions, layouts, workflows, and validation rules. Salesforce Administrator Certified.
  • Proficiency in SOQL and SQL, with the ability to analyze data, join tables, and identify discrepancies.
  • Excellent verbal and written communication skills, with experience in asynchronous work environments.
  • Strong analytical and problem-solving abilities, with a knack for process mapping and improvement.

Benefits

  • JumpCloud® is an equal opportunity employer.
  • All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
  • Career growth opportunities.
  • Work with amazing talent across each department.

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