JumpCloud

• Apply a single operating standard across every security project. Drive project hygiene at scale: ownership, dates, scope, plans, status. Review and act on AI-generated drafts that flag gaps, propose fixes and surface stale work to project owners. • Own the front door for security requests across Slack channels, ticket forms and direct asks. Classify, route, set expectations with requestors and capture demand as data. Train the AI classification system through your corrections and feedback. • Produce per-person, per-project and program-level status briefs and the reports the security org commits to (weekly operating reviews, monthly engineering-relevant metrics, quarterly roadmap progress). Edit AI-drafted reports for narrative, framing and the relationship context the data does not capture. • Maintain a working model of team capacity and project commitments. Flag slippage early. Surface overcommitment to leadership before dates slip. Apply judgment for factors the data does not see (team morale, growth needs, strategic context). • Inventory and measure the categories of interruption work the team handles (elevation requests, threat model processing, team requests, secret rotations, vulnerability alerts and others). Propose new projects to reduce unplanned work and improve processing efficiency. • Place new work in the priority queue using stated criteria of impact, urgency, dependencies and capacity. Apply judgment for political and strategic context. • Work directly with the AI engineering function as an internal customer. File feature requests, validate output quality, define what good looks like and shape the system over time. You are the product owner for the program management capability that supports your work. • Refine the operating standard as edge cases surface. Propose updates, build team buy-in and roll out changes consistently. • Represent the security organization's program management practice to peers, stakeholders, and leadership across the company. Ensure all program reporting provides an accurate, transparent, and objective view of current progress and risks.

• Own day-to-day legal operations including commercial agreements and corporate recordkeeping. • Analyze contractual risk proactively. • Support strategic projects like M&A and IP portfolio management.

• Partner with business and product teams to translate open-ended problems into clear analytical questions, measurable hypotheses and actionable recommendations. • Analyse customer journeys, funnels, engagement, and retention to identify growth opportunities. • Conduct root-cause analyses to explain changes in business metrics and recommend corrective actions. • Design and evaluate experiments with appropriate statistical and business context. • Develop dashboards, automated reporting and analytical pipelines that enable reliable decision-making. • Build or contribute to AI-enabled analytics solutions or decision-making tools. • Collaborate with data engineering teams to improve data definitions, analytical datasets, metric consistency and data quality. • Present findings to business stakeholders with storytelling and ability to zoom-out appropriately.

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. About JumpCloud®JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. JumpCloud is Intelligent, Secure IT. Employee Value Proposition (EVP) - Purpose: Build the security backbone for the next industrial cycle by integrating cutting-edge AI and LLM architectures into enterprise identity and access management. - Growth: Work in a highly modern tech stack (Vue3, Golang, K8s, AWS) while mastering emerging AI tools (Cursor, multi-agent orchestration) and advanced cryptography. - Motivators: Ideal for a builder who loves solving complex identity challenges, thrives in a fast-paced autonomous environment, and is passionate about embedding "AI thinking" into everyday developer workflows. Major Performance Objectives (KPOs) - Design and Deploy Scalable AI-Integrated Components: Within the first 6 months, design and deploy modular, reusable Vue.js UI components that integrate with LLM APIs and RAG architectures to enhance the end-user experience. - Implement and Secure Identity Workflows: Within the first 90 days, successfully implement and secure authentication flows (OAuth/OIDC/PKI) across our Golang-based microservices, ensuring seamless integration with cloud services like AWS API Gateway. - Drive AI Adoption and Productivity: Contribute 2-3 significant improvements per quarter to the technical investment backlog by leveraging AI tools (e.g., Anthropic, Cursor) to mature our internal development lifecycle and increase team velocity. - Ensure Production Stability and Observability: Deliver robust test coverage (using Jest) and implement deep observability (using DataDog/Grafana) for all new deployments, ensuring high performance and acting on incidents proactively. Critical Subtasks - Implement responsive and accessible user interfaces using Vue3, HTML5, CSS3, and modern ES6+ syntax. - Develop and maintain distributed systems and microservices using Golang and RESTful/gRPC APIs (Protocol Buffers). - Work with cryptography and security concepts (TLS/SSL, symmetric/asymmetric encryption) to safely authenticate and authorize users. - Integrate 3rd-party applications, such as mesh VPNs, to ensure seamless compatibility with JumpCloud-provided identity. - Utilize automated CI/CD pipelines (GitHub Actions) and K8s to consistently build, test, and deploy features. - Participate in rigorous code reviews to ensure modern security, architecture, and development best practices are upheld. - Collaborate closely with UI/UX, product managers, and cross-functional teams to take complex features from design to successful closure. Where you’ll be working/Location: JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. You must be located in and authorized to work in the country noted in the job description to be considered for this role. Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed. Language: JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description. Why JumpCloud? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time. JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment. All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice" #LI-Remote #BI-Remote

• Own the execution of complex, multi-team technical programs. Manage the portfolio roadmap, ensuring all dependencies, risks, and blockers are proactively identified and mitigated. • Act as the operational backbone for our engineering teams. Run high-efficiency Scrum ceremonies, Sprint Planning sessions, and manage Kanban workflows tailored to the team's needs. • Continuously refine and scale our Software/Product Development Life Cycle processes to ensure high-quality software is shipped predictably and securely. • Bridge the gap between teams. You will communicate horizontally across engineering, product, and UX peers. • Drive accountability across teams. You don't just note down blockers—you smash through them, tracking every deliverable until it reaches absolute closure. • Lead and facilitate quarterly planning cycles, ensuring engineering bandwidth aligns perfectly with corporate milestones and product vision. • Actively leverage modern AI tools to automate administrative overhead, optimize sprint data analysis, draft technical summaries, and supercharge your day-to-day productivity.

• Act as the primary tactical extension of our Commercial & Enterprise motion in the region • Serve as the alliance "Diplomatic Core" for the Europe and Middle East markets • Cultivate and expand relationships with sales leadership, Account Executives (AEs), and Partner Sales Managers (PSMs) • Orchestrate end-to-end co-sell motions and drive Marketplace utilization to accelerate deal velocity • Design and deliver tailored enablement sessions for partner-facing teams

• Act as the primary program lead for OEM and targeted technology partners • Drive initial engagement, establish a structured partnership model, and lead annual joint partner planning • Proactively identify, prioritize, and engage net-new strategic ISV partners • Lead end-to-end onboarding journeys for OEM and technology partners • Collaborate closely with marketing and field teams to design and execute joint demand-generation campaigns • Bridge the gap between partner organizations and internal sales teams • Provide continuous field and GTM support for OEM and technology partners • Serve as the primary internal liaison for seamless execution across systems • Monitor, audit, and report on the operational health of alliance programs

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. About JumpCloud®JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. JumpCloud is Intelligent, Secure IT. This opportunity role is considered a non-exempt role under applicable law and is eligible for overtime pay. Key Responsibilities: - Purpose: This role sits at the heart of JumpCloud's North America sales motion. You will identify and qualify high-potential opportunities that feed directly into our AE organization, while building the foundational skills that set you up for a quota-carrying role. The impact is tangible: every conversation you start, and every opportunity you qualify, expands JumpCloud's customer footprint and helps more organizations take control of their IT environments. - Growth: This role provides ample opportunity to hone your sales development skills, gain in-depth knowledge of the IT security landscape, and collaborate closely with both Marketing and Sales teams. High performers will have avenues for career progression within the business development or sales organizations as JumpCloud continues its rapid expansion - This position is ideal for an ambitious, results-driven professional who thrives on the challenge of initiating new relationships and contributing to tangible business outcomes. You will find energy in consistent outreach, the ability to qualify valuable prospects, and seeing your efforts directly translate into pipeline generation and new paying customers - Conduct Targeted Prospect Research: Continuously research and identify new target accounts and contacts within the North American market that align with JumpCloud’s Ideal Customer Profile (ICP) using tools like LinkedIn Sales Navigator, Apollo, and other intelligence platforms. - Execute Multi-Channel Outreach Campaigns: Consistently engage prospects through personalized cold calls, emails, and social media messaging to initiate conversations and uncover potential business needs. - QualifyOutbound Leads: Apply a structured qualification framework (e.g., BANT, MEDDPICC) to assess prospect interest, needs, budget, authority, and timeline to determine sales readiness before scheduling meetings for Account Executives. - Articulate JumpCloud's Value Proposition: Clearly and concisely communicate JumpCloud's mission and how its solutions address specific IT and security challenges faced by prospects. - Schedule and Confirm Qualified Meetings: Coordinate and confirm introductory meetings or demonstrations for the sales team, ensuring prospects are properly briefed and prepared for the next stage of the sales process. - Maintain Accurate CRM Records: Diligently log all prospecting activities, communications, and lead qualifications within the CRM system (e.g., Salesforce) to ensure data integrity and provide clear visibility into pipeline development. - Partner Closely with Account Executives: Participate in deal reviews, shadowing calls, and regular syncs with AEs to accelerate your development and continuously improve lead quality and handoff execution. Key Performance Indicators: - Generate Qualified Pipeline within North American Market: Within the first 6 months, consistently achieve monthly targets for Sales Qualified Leads (SQLs) that convert into sales opportunities, contributing directly to pipeline generation for the North American sales team. Success is measured by the volume and quality of qualified meetings scheduled and the conversion rate to sales pipeline. - Execute High-Volume, Consistent Outreach Campaigns: By the end of month 3, establish and maintain a rigorous daily outreach cadence across multiple channels (phone, email, social selling) to engage a diverse set of prospects in North America. Achieve established metrics for outbound activity, response rates, and meeting booked. - Develop and Qualify New Business Opportunities: Within the first 6-12 months, demonstrate a strong ability to identify, research, and qualify potential leads, ensuring they align with JumpCloud’s Ideal Customer Profile (ICP) and possess clear pain points that JumpCloud’s solutions can address. Successfully handover qualified opportunities to the sales team, resulting in progression through the sales cycle. Defined Success in First Year: In your first year as a Business Development Representative, you will have consistently met or exceeded your monthly qualified opportunity targets, significantly contributing to JumpCloud's new business pipeline. You will have built strong relationships with your sales counterparts, earning their trust through the quality of leads you provide. Your proactive approach to identifying and engaging prospects, coupled with your ability to articulate JumpCloud's value, will be evident in the growing number of opportunities you generate and the positive feedback from both prospects and internal stakeholders. Required Skills & Qualifications: Technical Skills: - Proficiency with CRM software (e.g., Salesforce) for pipeline management and activity tracking - Experience with sales engagement platforms (e.g., Gong Engage, Outreach) and prospecting tools (e.g., LinkedIn Sales Navigator, Apollo) Soft Skills: - Exceptional English written and verbal communication skills, with a focus on clear and concise messaging - Strong active listening skills and the ability to ask probing questions to uncover needs - Resilience and persistence in a fast-paced, target-driven environment - High degree of curiosity and a passion for continuous learning - Ability to work independently while also being a collaborative team player - Genuine competitive drive and a desire to move into a closing role - Coachability and a hunger to learn from AEs, managers, and peers Experience: - 1-3 years of experience in a Business Development Representative (BDR) or Sales Development Representative (SDR) role, preferably in a SaaS or technology company - Demonstrated track record of achieving or exceeding lead generation/pipeline targets - Experience selling to or engaging prospects in the North America market is highly desirable - Clear desire to grow into an Account Executive role Where you’ll be working/Location: JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. All roles posted in United States locations do require that you be located within one of the 50 U.S. States. Our Headquarters is in the Denver/Boulder, CO area but as a remote company, you are able to work remotely anywhere in the U.S. If you would like to spend time in our offices in the Denver/Boulder area, you are welcome to do that as well. Language: JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description. Why JumpCloud? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time. JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment. All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice" #LI-Remote #BI-Remote

• Build and execute a comprehensive growth strategy for a specified territory. • Design, implement, and track rigorous partner development plans. • Connect directly with partner business leadership to align business goals. • Deliver revenue through structured GTM motions, performance analysis, and regular business reviews. • Manage co-selling activities, deal registration, and pipeline forecasting. • Cultivate strong, trusted relationships with key channel partners, acting as a primary point of escalation and support. • Liaise with internal teams (product, marketing, customer support) to help deliver effective partner enablement programs and sales tools. • Consult with partners to help them develop sales strategies and marketing plans that drive product adoption and revenue. • Collaborate with the marketing team to coordinate co-branded marketing materials, campaigns, and events. • Monitor partner sales performance, pipeline, and activities to track progress against KPIs and business objectives. • Gather and synthesize insights from partners and customers to provide actionable feedback to product and marketing teams. • Prepare regular updates for management regarding channel sales performance, challenges, and potential opportunities.

• Lead, mentor, and provide professional growth opportunities for a distributed team of Professional Services and Solutions Engineering professionals. • Manage the team using Scrum methodology. • Strategize offerings and plans to drive better service delivery adoption. • Collaborate with cross functional global teams including Customer Success, Engineering, Revenue Operations, and Leadership stakeholders. • Drive product adoption and contribute to customer retention and growth. • Own and design complex tools and solutions. • Identify trends and review data for informed decisions regarding tooling and process improvements. • Represent the Professional Services team in strategic meetings. • Provide a trusted technical bridge between JumpCloud and our customers.