JumpCloud

• Responsible for the technical architecture, management, and optimization of the systems that power JumpCloud’s customer-focused services. • Work at the intersection of Customer Success, Customer Support, Account Management, Customer Education, Sales, and Engineering to build innovative solutions that drive departmental efficiency. • Design, build, and maintain scalable operational frameworks and automated workflows within the GCS ecosystem. • Act as a technical escalation point and mentor for Operations Specialists. • Architect and implement cost-saving initiatives by leveraging AI-driven support tools. • Develop and manage projects focusing on real-time deliverability of Time-to-Value (TTV), CSAT, and churn reduction. • Collaborate with Product and Engineering teams to ensure internal tools and customer-facing support platforms are integrated seamlessly. • Establish and enforce technical standards for project management. • Translate high-level business requirements into technical tasks ensuring high-impact outcomes.

• Lead, develop, and scale the multi-regional Accounting, Revenue Accounting, Payroll, and Billing/Collections teams to support a rapidly growing, global SaaS organization • Bring a strategic mindset to IPO readiness, helping to design and execute the accounting roadmap required for public company standards • Champion the company’s comprehensive enterprise risk framework, serving as the primary owner for insurance renewals, international statutory compliance, and banking relationships • Own key relationships with external auditors, banking partners, and tax authorities, running all associated operational confirmations and processes • Prepare materials and support presentation to the Audit Committee, serving as the primary voice on technical accounting positions, risk exposure, and internal control certifications • Drive readiness initiatives including SOX compliance, internal controls, audit preparedness, and process documentation • Drive the timeline and execution of annual audits and quarterly reviews, ensuring high quality results and full readiness for future SEC reporting requirements • Establish and refine accounting policies in accordance with US GAAP, with a strong focus on SaaS revenue recognition • Manage the global tax structure, including transfer pricing studies, intercompany agreements, and VAT/GST compliance, ensuring effective international scaling • Own revenue accounting processes, including ASC 606, contract review, and complex revenue arrangements. Manage unique customer and vendor contracting discussions in partnership with Legal and Deal Desk • Oversee monthly, quarterly, and annual close processes, ensuring accuracy, timeliness, and scalability • Ensure strong billing, collections, and cash application processes that support customer experience and financial integrity • Own global cash positioning, bank account administration, and investment policy execution • Lead the implementation and optimization of accounting systems and tools as the company scales • Collaborate closely with Sales, Deal Desk, Legal, and RevOps to support contract structuring and revenue accuracy • Partner with FP&A to ensure alignment between actuals, forecasts, and strategic plans • Support M&A activity as needed, including accounting integration and purchase accounting

• Resolve complex and urgent technical issues and customer escalations through email, phone, and chat interactions • Manage a queue of support tickets for high priority and complex technical issues • Provide mentoring and coaching to Tier 1 Technical Support Engineers • Partner with Engineering to drive resolution of critical issues, outages, and defects • Collaborate with Product and Learning teams to ensure customer education programs are accurate and up to date • Maintain a deep technical understanding of the entire JumpCloud Platform while serving as an SME to develop internal training • Work closely with Account Managers and Implementation Engineers to ensure the success of our new customers as they transition into the day to day use of our product • Develop and maintain internal knowledge base articles to increase shared knowledge among the entire support engineering team • Collaborate with peers on projects aimed at improving the customer and support engineer experiences

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. About JumpCloud®JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. JumpCloud is Intelligent, Secure IT.What you’ll be doing: - Responsible for the day-to-day management of channel partners relationships in the LATAM region - Build, maintain, and manage relationships with current and prospective channel partners, including key personnel. - Fielding and routing all inbound interest from partners - Generate pipeline & strategies for new customer acquisition - Work with cross-functional teams on activities such as; messaging, marketing, training, campaigns, webinars & events - Design & execute GTM plans with partners to achieve/exceed targets - Include other ISV partners in partnership strategy - Assist partners with product positioning, sales strategy, & deal closing strategies - Manage deal registration conflicts between JumpCloud teams and partner teams - Ensures partner compliance with Channel Partner programs and agreements - Conduct QBRs with Partner’s executive team We’re looking for: - 4-6 years of experience working with Channel Partners in the LATAM region, with a focus on Brasil and Mexico. - Candidates must speak Portuguese, Spanish and English with Advanced Professional Fluency. - Proven success building revenue generating partnerships with reseller partners - Demonstrated experience building partnership(s) from the ground up, not just managing pre-existing relationships. - Experience developing and documenting service practices with partners. - Knowledgeable in security or other infrastructure Saas products. - Success in achieving/overachieving revenue & growth targets. - You share the JumpCloud values and work in accordance with those values Preferred Qualifications: - Self-starter with the ability to work independently - Experience working with identity and access management solutions - Previously worked in a fast-paced hyper growth environment - Experience in a similar role - Bachelor's degree - Experience with Gong, Impartner a plus. Where you’ll be working/Location: JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. This role is remote in the country of Brazil. You must be located in and authorized to work in Brazil to be considered for this role. Language: JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description. Why JumpCloud? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time. JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment. All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice" #LI-Remote #BI-Remote

• Shape the direction of our Kubernetes-based platform • Drive a major infrastructure initiative • Multiply the effectiveness of the engineering team • Own the technical strategy and delivery of critical Infra systems that underpin all of JumpCloud's services: EKS cluster lifecycle, infrastructure-as-code, GitOps delivery pipelines, observability, and multi-region networking • Work closely with Data Platform and application engineering teams

• Architect the Customer Engine for Trust-driven Strategic Revenue Growth • Refine the Customer Success, Global Technical Support, and Account Management team for scale. • Transition the department to an AI-first operational model, identifying opportunities to automate workflows, streamline ticket resolution, and personalize customer engagement at scale. • Refine operational frameworks (people, process, and tech) to ensure the organization scales efficiently without inflating headcount. • Customize our onboarding motion for every segment (SMG, Commercial & Enterprise), ensuring implementation is a technical "win" from day one with every single customer. • Lead our revenue-oriented expansion teams by focusing on customer trust and experience. • Enhance operational frameworks (people, process, and tech) to ensure the organization can handle massive growth across segments without losing service quality. • Define the responsibilities for AMs, TAMs, and CSMs to ensure the model is efficient and best for the customer. • Drive Data-Centered Retention • Own the end-to-end post-sale motion experience and Net Retention Rate (NRR), using predictive data & tools to identify and mitigate churn risks before they manifest. • Accountable for global NPS and CSAT metrics, treating these as scientific benchmarks for improvement. • Improve overall onboarding experience and long term retention. • Product & Technical Advocacy • Act as the bridge between the Customer and Engineering/Product by implementing timely and nimble feedback loops that provide Product teams with critical customer insights. • Translate complex customer pain points into actionable feedback that drives a "sticky" and indispensable product roadmap. • High-Performance Leadership • Manage five direct reports and a 100+ person global footprint. • Present operational updates to the Executive Team and Board of Directors, defending strategies with clear metrics and logical depth.

• Key contributor to the evolution of our Kubernetes-based platform • Lead on major infrastructure initiatives that directly multiply the effectiveness of the entire engineering organization. • Responsible for the technical execution and reliable delivery of the critical systems that underpin all of our services. • Own the lifecycle of our most vital platforms.

• Manage and guide multiple global engineering teams reporting to you • Set and maintain the technical bar for the Devices Management group • Drive high engineering standards across the organization, including rigorous architectural reviews, automated testing strategies, and operational excellence • Partner with Product and Design leadership to define the strategic vision • Drive the adoption of AI-assisted engineering workflows to improve developer velocity • Identify and resolve systemic organizational bottlenecks • Collaborate with engineering leadership to build, lead, and inspire a world-class engineering organization

• Drive the product strategy and roadmap by continuously discovering customer and competitive market dynamics • Take ownership of empathizing with the customer needs (and desires) and drive the outcomes with a close partnership with the cross-functional teams • Advocate for customers by simplifying the access experience with a close partnership with UX Leads, architects, and product teams

This opportunity is an on-site role at JumpCloud®, requiring that you are work in the office location specified in the Job Description. About JumpCloud®JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. JumpCloud is Intelligent, Secure IT.This opportunity role is considered a non-exempt role under applicable law and is eligible for overtime pay. About the Role: We are looking for a salesperson who loves building pipeline and selling to highly technical buyers. This role is responsible for selling our Cloud Directory Platform to small and medium customers. As a quota carrying member of this team, you will be responsible for handling your own Inbound and Outbound lead flow to generate opportunities. We work in a Sales Led Growth model serving IT professionals and business stakeholders to help them improve the security posture of their organization and to increase the effectiveness of their IT organization. Key Metrics: - Annual Recurring Revenue (ARR) Generated - Opportunity Close Rate - Pipeline Generation - Quota Attainment Responsibilities: - Drive outbound pipeline generation through cold outreach, personalized sequencing, and strategic prospecting into CTOs, IT Directors, and technical decision-makers - Help prospects in North America (US, Canada & Mexico) understand the JumpCloud Cloud Directory Platform and how we can solve the various IT challenges that typically cover user management, device management, access control and security - Maintain a 3x-4x pipeline coverage ratio built through inbound and outbound activity - Own the entire sales cycle from lead to opportunity to close - Build your expertise around our highly technical product - Use Salesforce to update, manage and provide accurate forecasts to leadership each week - Negotiate and close new business with small size businesses Necessary Skills and Knowledge: - Experience carrying a quota in B2B SaaS, preferably selling to SMB or technical buyers - Strong interpersonal skills, presentation skills and ability to excel in a team oriented atmosphere. - Excellent written/verbal English communications skills are required for this role - Ability to grasp and explain technical concepts related to our users needs - Tremendous organizational skills and ability to perform in a high-volume, high-transactional environment. - Coachable and able to implement feedback given In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role, depending on individual candidate level and experience, is $80,000 - $100,000 USD, including base salary and any related bonuses or commissions. In the US, JumpCloud® provides a comprehensive benefits package, with several medical plans to choose from including a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short- and long-term disability, life insurance and a 401k savings plan with match. We have a flexible paid time off policy. Where you’ll be working/Location: This role is on-site role in United States of America. You must be located in and authorized to work in the United States of America to be considered for this role. This on-site role is based in the Denver / Boulder metro area. You will be required to work onsite 5 days a week. Our office is located in Louisville, CO. Language: JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description. Why JumpCloud®? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time. JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment. All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice" #LI-Remote #BI-Remote