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Role Description At Waters, Clinical Account Managers serve as strategic commercial leaders responsible for accelerating growth across hospitals, health systems, reference laboratories, academic medical centers, and diagnostic organizations. This role combines business development, strategic account management, and consultative selling to help customers improve clinical and laboratory outcomes through Waters' differentiated solutions. - Own your territory as a business—developing growth strategies, identifying opportunities, navigating complex healthcare environments, and building trusted relationships that drive long-term customer success. - Understand evolving clinical and laboratory priorities, engage multiple stakeholder groups, position integrated solutions, and convert opportunity into sustained commercial growth. - Drive sustainable territory growth by developing new business opportunities, expanding strategic clinical accounts, and advancing customer adoption of Waters solutions across clinical and diagnostic testing environments. - Align customer objectives, clinical workflows, market trends, and Waters’ capabilities to create value and deliver consistent commercial results. Qualifications - Bachelor’s degree in Life Sciences, Business, or related field. - 3+ years of quota-carrying sales, account management, or commercial experience. - Demonstrated track record of meeting or exceeding sales goals and revenue targets. - Experience managing customer relationships and growing business within assigned accounts. - Strong consultative selling, territory management, and communication skills. - Ability to manage multiple complex opportunities simultaneously. - Valid driver’s license and ability to travel throughout the assigned territory. Requirements - Experience selling into clinical laboratories, hospitals, health systems, diagnostic organizations, or reference laboratories. - Knowledge of clinical laboratory workflows, testing environments, and healthcare decision-making processes. - Experience with flow cytometry, cell analysis, immunology, or related laboratory technologies. - Demonstrated success selling capital equipment, consumables, software, and/or service solutions. - Experience navigating complex purchasing environments involving multiple stakeholders. - Experience engaging both technical and executive-level decision makers. - Proficiency with CRM platforms such as Salesforce and territory analytics tools. Benefits - Represent a highly differentiated and market-leading portfolio. - Partner with world-class technical experts and commercial teams. - Engage with cutting-edge science and transformative healthcare organizations. - Own your territory and directly influence business results. - Contribute to innovations that improve laboratory performance and patient outcomes. Work Environment & Travel - Field-based role requiring regular customer engagement throughout the assigned territory. - Ability to travel approximately 50–60% of the time, depending on territory geography and business needs. - This field-based, remote position requires regular in-person customer engagement throughout the South Texas territory. - Candidates must reside within a 50-mile radius of Houston, Texas and be willing to travel extensively throughout the assigned territory. Additional Requirements - Ability to comply with customer credentialing, hospital access, and site-specific requirements, including required vaccinations, training, and documentation where applicable. Equal Opportunity Employer Waters Corporation is proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where diversity of thought, background, and experience drives innovation and business success.

Role Description Candidate should be within 100 mile radius of Boston, MA. Own the Territory. Influence Clinical Adoption. Deliver Measurable Impact. At Waters, Clinical Account Managers serve as strategic commercial leaders responsible for accelerating growth across hospitals, health systems, reference laboratories, academic medical centers, and diagnostic organizations. This role combines business development, strategic account management, and consultative selling to help customers improve clinical and laboratory outcomes through Waters' differentiated solutions. You will own your territory as a business—developing growth strategies, identifying opportunities, navigating complex healthcare environments, and building trusted relationships that drive long-term customer success. Success requires the ability to understand evolving clinical and laboratory priorities, engage multiple stakeholder groups, position integrated solutions, and convert opportunity into sustained commercial growth. The Clinical Account Manager owns territory performance and is expected to drive both new customer acquisition and expansion within existing accounts while building lasting partnerships across the clinical ecosystem. This is a high-performance, high-accountability environment where results matter, and how you achieve them matters just as much. Key Responsibilities - Territory & Business Leadership - Develop and execute a comprehensive, data-driven territory strategy. - Identify market opportunities, whitespace, and growth drivers. - Own territory performance, including revenue attainment, pipeline health, and forecast accuracy. - Develop strategic account plans that support both short-term performance and long-term growth. - Business Development & Territory Growth - Proactively identify, create, qualify, and advance new business opportunities. - Build and maintain a robust pipeline capable of sustaining territory growth objectives. - Effectively compete to win new business and expand Waters’ footprint within assigned accounts. - Develop and execute targeted prospecting and account penetration strategies. - Account Management & Relationship Expansion - Build and expand relationships across customer organizations, including laboratory directors, pathologists, clinicians, researchers, procurement leaders, and executive stakeholders. - Map stakeholder networks and navigate complex decision-making environments. - Identify opportunities to expand Waters’ presence across laboratory networks, health systems, and affiliated sites. - Support customer adoption, utilization, and long-term success following implementation. - Drive customer retention and long-term account growth. - Solution Selling & Value Creation - Deliver consultative, insight-driven customer engagement. - Position integrated solutions across instruments, reagents, consumables, software, and services. - Understand laboratory workflows, testing challenges, operational requirements, and reimbursement considerations that influence customer decisions. - Articulate clinical, operational, scientific, and economic value propositions aligned to customer priorities. - Partner with Technical Sales Specialists and Application Scientists to demonstrate the impact of Waters solutions on laboratory performance and patient care. - Opportunity & Deal Execution - Lead opportunity strategy from qualification through contract execution. - Manage complex sales cycles with discipline and precision. - Develop compelling business cases and value propositions. - Negotiate effectively to achieve strong commercial outcomes while maintaining long-term customer relationships. - Cross-Functional Collaboration - Partner closely with Technical Sales Specialists, Application Scientists, Service, Marketing, and Strategic Account teams. - Coordinate internal expertise to deliver integrated customer solutions. - Serve as the central point of orchestration for customer engagement and account strategy. - Market & Competitive Intelligence - Maintain a deep understanding of territory dynamics, customer priorities, market trends, and competitive activity. - Position Waters solutions effectively to differentiate and win. - Provide customer and market insights that inform commercial strategy and business planning. Qualifications - Bachelor’s degree in Life Sciences, Business, or related field. - 3+ years of quota-carrying sales, account management, or commercial experience. - Demonstrated track record of meeting or exceeding sales goals and revenue targets. - Experience managing customer relationships and growing business within assigned accounts. - Strong consultative selling, territory management, and communication skills. - Ability to manage multiple complex opportunities simultaneously. - Valid driver’s license and ability to travel throughout the assigned territory. Preferred Qualifications - Experience selling into clinical laboratories, hospitals, health systems, diagnostic organizations, or reference laboratories. - Knowledge of clinical laboratory workflows, testing environments, and healthcare decision-making processes. - Experience with flow cytometry, cell analysis, immunology, or related laboratory technologies. - Demonstrated success selling capital equipment, consumables, software, and/or service solutions. - Experience navigating complex purchasing environments involving multiple stakeholders. - Experience engaging both technical and executive-level decision makers. - Proficiency with CRM platforms such as Salesforce and territory analytics tools. Core Competencies - Strategic Territory Management - Clinical & Diagnostic Market Acumen - Business Development & Territory Growth - Consultative & Solution Selling - Relationship & Network Building - Health System & Laboratory Account Management - Opportunity & Pipeline Management - Negotiation & Commercial Execution - Competitive Positioning - Cross-Functional Leadership Work Environment & Travel - Field-based role requiring regular customer engagement throughout the assigned territory. - Ability to travel approximately 50–60% of the time, depending on territory geography and business needs. - This field-based, remote position requires regular in-person customer engagement throughout the New England territory. - Candidates must reside within a 100-mile radius of Boston, Massachusetts and be willing to travel extensively throughout the assigned territory. Additional Requirements - Ability to comply with customer credentialing, hospital access, and site-specific requirements, including required vaccinations, training, and documentation where applicable. Equal Opportunity Employer Waters Corporation is proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where diversity of thought, background, and experience drives innovation and business success. We welcome qualified applicants from all backgrounds and are dedicated to providing equal employment opportunities for all employees and applicants.

Role Description The Associate Service Sales Representative is an entry‑level sales role that supports the U.S. Service Sales organization by generating qualified contract leads and enabling revenue growth operations. This role is at the forefront of customer billable (time & materials) interactions, working to identify and convert service opportunities into contract discussions. The position reports to the Senior Manager, U.S. Contract Sales and partners closely with Service Sales Representatives, Field Service, and Sales Operations. Key Responsibilities - Qualify incoming time & materials (T&M) requests and proactively initiate contract conversations to generate qualified service contract leads. - Support increased contract attachment and conversion rates by identifying customers with recurring service activity or unmet coverage needs. - Meet or exceed defined KPIs related to lead generation, activity levels, data quality, and revenue enablement. - Conduct daily outbound customer engagement via phone and email across relevant functions and decision‑makers. - Maintain accurate and up‑to‑date customer, opportunity, and activity data within CRM and internal systems. - Support the sales quoting and contract process by gathering required information and coordinating with Service Sales Representatives as applicable. - Build foundational knowledge of service offerings, including service contracts, support plans, billable services, training, and compliance solutions. - Leverage available data to prioritize opportunities with the highest potential ROI and conversion likelihood. - Assist with data hygiene, cleanup, and governance efforts to improve reporting accuracy and CRM effectiveness. - Collaborate cross‑functionally with Service Sales, Field Service, Marketing, and Operations to support revenue growth initiatives. - Complete assigned projects, tasks, and reporting accurately and on time while maximizing productivity. - Backfill open service sales territories as needed by handling customer outreach, qualifying service contract opportunities, and coordinating follow‑up with sales leadership. Qualifications - Bachelor’s degree required. - Strong verbal and written communication skills with comfort engaging customers by phone and email. - Demonstrated ability to manage multiple tasks, maintain organization, and execute with accountability. - Proficiency with standard business tools (CRM systems, Microsoft Office or similar). - Self‑motivated, proactive, and capable of working independently in a remote environment. - Flexibility and adaptability in a fast‑paced, evolving sales environment. - Willingness to travel up to 25% for sales meetings, training, or company events. Preferred Qualifications - Interest in sales, account management, or a commercial career path within life sciences or healthcare. - Prior exposure to customer‑facing, inside sales, or lead‑generation roles. - Demonstrated curiosity and willingness to continuously learn products, markets, and customer workflows. Compensation The expected compensation range for this role is $66,700.00 - 106,700.00 USD Annual. Final compensation will be determined based on experience, skills, and geographic location. Benefits - Medical coverage - Health Savings Accounts - Flexible Spending Accounts - Dental coverage - Vision coverage - Hospital Care Insurance - Critical Illness Insurance - Accidental Injury Insurance - Life and AD&D insurance - Short-term disability coverage - Long-term disability insurance - Long-term care with life insurance - Anxiety management program - Wellness incentives - Sleep improvement program - Diabetes management program - Virtual physical therapy - Emotional/mental health support programs - Weight management programs - Gastrointestinal health program - Substance use management program - Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit - BD 401(k) Plan - BD Deferred Compensation and Restoration Plan - 529 College Savings Plan - Financial counseling - Baxter Credit Union (BCU) - Daily Pay - College financial aid and application guidance - Paid time off (PTO), including all required State leaves - Educational assistance/tuition reimbursement - MetLife Legal Plan - Group auto and home insurance - Pet insurance - Commuter benefits - Discounts on products and services - Academic Achievement Scholarship - Service Recognition Awards - Employer matching donation - Adoption assistance - Backup day care and eldercare - Support for neurodivergent adults, children, and caregivers - Caregiving assistance for elderly and special needs individuals - Employee Assistance Program (EAP) - Paid Parental Leave - Support for fertility, birthing, postpartum, and age-related hormonal changes - Bereavement leaves - Military leave - Personal leave - Family and Medical Leave (FML) - Jury and Witness Duty Leave Why Join Us? To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

Role Description Key responsibilities will include: - Accountable for setting own work direction and completing work tasks. - Handle activities and procedures associated with Specimen Management product complaints under the direction of the Complaint Manager. - Supervise the processing of customer complaints, including maintenance of complaint files, responses to customers, and Quality reports. - Responsible for mechanical and functional product evaluations related to customer complaints. - Support Market Segment Teams. - Lead the end-to-end process of customer complaints, including utilization of database systems for processing complaints. - Process customer complaints specifically Medical Device Reports (MDRs) and complaint reports. - Provide mentorship and education regarding customer complaint processing, MDRs, complaint report ability, and regulatory compliance. - Fill out decision trees when needed, after appropriate complaint investigation, and file MedWatch reports after Leader reviews and approves. - Generate MDR reports in accordance with BD procedures and FDA regulations. - Develop, implement, and follow procedures to ensure timely and accurate receipt, logging, analysis, and response to customer complaints. - Review all customer complaints for validity and assure complaints are processed in compliance with policies and procedures. - Contribute to the business-wide quality strategy and quality objectives. - Maintain systems to supervise and facilitate timely investigations and close out of open complaints. - Supervise and communicate significant complaint trends, adverse events, and other pertinent reports. - Provide and analyze organizational quality metrics to assess the efficiency of quality system improvements. - Interact with Health Care Workers, Consumers, and other professionals regarding their Product Quality concerns as needed. - Ensure customer complaint investigation, procedures, and activities follow applicable FDA and ISO requirements for complaint handling and adverse event reporting. - Exhibit flexibility and resourcefulness by leading assignments in accordance with project priorities. - Ensure ethical responsibility to maintain privacy and confidentiality of patient records and private information. - Represent Specimen Management on cross-business teams related to Quality Systems. - Partner with other quality professionals to address recurring issues identified throughout the organization. - Provide ongoing education and training of new and current staff on product usage, common complaint scenarios, appropriate data capture, regulatory requirements, and initial and ongoing assessment. Qualifications - BS Degree in Medical Technology, Biomedical Engineering, or related healthcare/Engineering field or equivalent experience. - 2-3 years of experience in a healthcare setting where BD or similar products are used (e.g., clinical labs, hospitals, ICUs). - Three (3) years or more experience in complaint handling/trending, Medical Device industry, Medical Device Reporting, FDA regulations, GMP, Quality Systems, and applicable clinical and laboratory functions. - Solid understanding of regulatory standards applicable to the design of medical devices, including FDA QSR 21 CFR 820, ISO 13485, ISO 14971, and IEC 60601. - Knowledge of product failure modes and competence in mechanical and functional risk assessment. Requirements - Strong analytical, deductive reasoning, and listening skills. - High level of problem identification, analysis, and formulation of conceptual/technical and business solutions. - Ability to deal well with ambiguity. - Ability to communicate precisely and accurately. - Strong product knowledge of clinical application usage and/or manufacturing process. - Effective analytical, technical, and problem-solving skills. - Strong project management skills. Benefits - Opportunity to find purpose in possibilities and contribute to the future of healthcare. - Culture that promotes learning, growth, and collaboration. - Face-to-face collaboration that supports learning and success.

Role Description The Complaint Management Specialist I is responsible for executing end‑to‑end complaint handling activities, including intake documentation, regulatory assessment and reporting, and timely complaint closure in compliance with internal procedures and global regulatory requirements. The role supports patient safety, audit readiness, and business continuity through accurate, efficient, and compliant complaint management. The Complaint Management Specialist also provides complaint detail to management, project teams and engineering, as requested. Job Responsibilities - Manage medical device complaint records end‑to‑end, from initial intake through final closure, ensuring accuracy, completeness, and compliance with internal procedures and regulatory requirements. - Accurately document complaint information in the electronic complaint handling system and ensure appropriate classification and assessment. - Acknowledge receipt of complaints and generate customer correspondence, including closure communications, as required. - Complete, review, and approve regulatory decision trees to determine reportability. - Prepare and submit regulatory reports, including MDRs and global vigilance reports, in accordance with applicable regulations and timelines. - Monitor complaint progress to ensure timely closure by coordinating follow‑up activities, tracking product returns, and obtaining additional patient, product, or procedural information as needed. - Perform complaint record closure activities and ensure all required documentation and regulatory obligations are met. - Conduct sampling and review of closed complaint records to verify accuracy, consistency, and compliance. - Interact with healthcare professionals, consumers, and internal stakeholders regarding product quality concerns, maintaining professional and effective customer communication. - Demonstrate flexibility by managing multiple assignments and adjusting priorities in response to business and regulatory needs. - Maintain strict confidentiality of patient information and complaint data in accordance with ethical and regulatory requirements. - Comply with all BD quality policies, procedures, and practices through the consistent application of sound Quality Assurance principles. - Perform other duties as assigned. Qualifications - Bachelor’s degree in a technical, scientific, healthcare, or related field OR a minimum of 5+ years of relevant experience in complaint handling, quality, regulatory, or a regulated healthcare/medical device environment. - Strong working knowledge of complaint handling principles and regulated quality systems. - Proficiency with advanced computer applications, including electronic databases, spreadsheets, and word processing tools. - Knowledge of FDA Quality System Regulation (21 CFR Part 820), Medical Device Reporting (21 CFR Part 803), ISO standards, and Good Manufacturing Practices (GMP) principles. - Demonstrated attention to detail with the ability to accurately document, review, and maintain complex and confidential data. - Ability to prioritize workload and manage multiple complaint records while meeting regulatory timelines and business metrics. - Strong organizational, analytical, and problem‑solving skills. - Experience handling sensitive, confidential patient and product information in a compliant and ethical manner. - Skilled in clear, concise communication, both written and verbal, including professional business English usage, grammar, spelling, and punctuation. - Ability to read, write, and understand English. - Effective interpersonal and customer communication skills when interacting with healthcare professionals, customers, and internal stakeholders. Benefits - To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. - We welcome people with the imagination and drive to help us reinvent the future of healthcare. - At BD, you’ll discover a culture in which you can learn, grow and thrive. - We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. - Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. Company Description Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Role Description We are the makers of possible. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. Essential / Key Job Responsibilities - Sells the entire BD/BARD Oncology product line to current and new accounts, driving adoption across oncology, interventional radiology, and related specialties. - Informs customers of new and current pricing, backorders, and company policies, ensuring transparency and alignment with account needs. - Executes comprehensive in-service training on BD/BARD Oncology products for all relevant clinical personnel, emphasizing proper use and clinical benefits. - Plans sales calls on a continuous basis, managing territory and sales time effectively to maximize customer engagement and revenue growth. - Develops thorough knowledge of all products, clinical data, and oncology applications to effectively communicate value and differentiate offerings. - Informs Regional Manager of significant market changes, competitive activity, and emerging trends within the oncology space. - Achieves prompt, mutually satisfactory solutions to customer complaints, reinforcing strong, long-term relationships. - Analyzes customer needs and creates tailored solutions that support improved patient outcomes and procedural efficiency in oncology care. - Maintains company automobile and company property in accordance with company guidelines. - Completes and processes BDPI reports including, but not limited to, sales summary reports, expense reports, monthly product tracking reports, account targeting reports, and complaint reports in accordance with established policies and procedures. Qualifications - Product knowledge and understanding of all features and benefits of BDPI products. - Surgical and/or procedural knowledge adequate to effectively illustrate product benefits in oncology-related applications. - Basic anatomy. - Medical and surgical terminology. - Thorough understanding of needs-based / consultative selling. - Excellent listening and communication skills. - Understanding of contract administration. Preferred Qualifications - A Bachelor’s degree or 4 years of outside sales experience required; Medical Device Sales experience preferred. - Two or more years of outside sales experience or equivalent. - Demonstrated human relations and communication skills. Benefits - A career at BD means being part of a team that values your opinions and contributions. - Encouragement to bring your authentic self to work. - A culture in which you can learn, grow, and thrive. - Opportunities to find satisfaction in doing your part to make the world a better place. Company Description Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Role Description Enable science. Drive adoption. Support success. At Waters, Technical Applications Scientists are critical to ensuring customers realize the full value of their investment through expert scientific support, training, and workflow optimization. Operating at the intersection of science and customer success, you guide users from onboarding through long-term success, turning complex technologies into impactful, real-world outcomes and discoveries. This role goes beyond troubleshooting. It requires the ability to understand customer workflows, deliver effective training, and proactively drive utilization and satisfaction. You will partner closely with commercial, service, and marketing teams to support customer success, improve adoption, and identify opportunities for expansion. This is a high-impact role where scientific expertise, customer engagement, and execution directly influence product utilization, customer retention, and long-term value. Key Responsibilities - Lead customer onboarding activities to ensure a smooth transition from purchase to implementation - Deliver high-quality scientific training tailored to customer needs and skill levels - Educate customers on best practices to maximize instrument and application performance - Support initial setup and validation of customer workflows - Provide advanced troubleshooting and technical guidance across applications and workflows - Partner with customers to resolve technical challenges efficiently and effectively - Serve as a trusted scientific resource for ongoing support needs - Escalate complex issues and coordinate with internal teams as needed - Drive product utilization through proactive engagement and education - Advise on customer workflows to improve efficiency and outcomes - Identify gaps and recommend best-practice solutions - Support customers in achieving measurable success with instruments and reagents - Improve customer satisfaction and retention through consistent engagement - Reinforce the value delivered and ensure customers achieve their intended outcomes - Build strong, long-term relationships with scientific stakeholders - Identify opportunities to expand usage within existing workflows and applications - Uncover potential needs for additional products, reagents, or capabilities - Partner with Account Managers and Technical Sales Specialists to support business expansion opportunities - Provide field feedback to influence product development and training programs Qualifications - Bachelor’s degree in life sciences or related scientific field - Demonstrable experience with flow cytometry applications and cell sorting - Ability to troubleshoot complex workflows and technical issues - Proven ability to translate scientific concepts into practical application - Strong training, presentation, and communication skills - Willingness to travel within the assigned territory Requirements - Advanced degree in life sciences or related scientific field (preferred) - Experience with spectral flow cytometry and related applications (preferred) - Experience operating and troubleshooting cell sorters (preferred) - Experience supporting post-sale customer training (preferred) - Familiarity with laboratory workflow optimization and method development (preferred) - Experience working cross-functionally in commercial or support environments (preferred) Benefits - Competitive compensation package - Comprehensive Total Rewards program - Opportunities for professional development and growth Company Description Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

Role Description The BD Solution Deployment Department manages, plans and coordinates the implementation and upgrades of the Medication Management Solutions. Teams are assigned to customer projects and accounts based on regional/national organizational structures. These project teams include staff from BD and the customer, working in synergy with each other toward the common goal of an on-time, successful solution deployment. Activities include: - Implementation and upgrade project management - Product and software installation - Workflow, system design and configuration tasks - Integration engineering functions - Detailed customer relationship and account management activities The Manager, Solution Deployment Upgrade Delivery, is a customer-facing role that is responsible for leading and managing a team of software upgrade Project Managers. This role focuses on ensuring that all deployment operations adhere to industry standards and regulatory requirements while maintaining high levels of customer satisfaction, operational efficiency, and team performance. The Manager will work closely with other departments, including R&D, Quality, Education Services, PMO, and Sales to ensure seamless service delivery, compliance, and continuous improvement. Qualifications - Bachelor’s degree required or equivalent work experience - At least 5 years of experience in related field - Ability to contribute to operational and strategic development of the organization - Exhibits considerable decision-making capability, sensitivity to accuracy and timeliness, ability to train and evaluate talent - Excellent written and verbal communication skills - Experience with managing virtual teams and demonstrated ability to lead in a matrixed environment - Possess excellent organizational skills with the flexibility to readily adapt to change - Must be detail oriented, and demonstrate the ability to multitask and implement complex projects consistent with established company and customer objectives - Knowledge and experience in financial analysis and metrics - Extensive customer experience across a broad spectrum of size, scope and complexity Requirements - Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old. Must meet BD’s auto safety standards. - Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox), Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis. - Ability to work independently from home office. - Home based position with travel. Travel may range from 25 - 50%, overnight travel. Position requires flexible working hours, including some nights and weekends. Benefits - Comprehensive Total Rewards program - Competitive package of compensation and benefits programs - Reward and recognition opportunities that promote a performance-based culture

Role Description As a Vendor Management Reporting Analyst, you will help build standardized, effective performance metrics and SLAs. You will ensure consistent reporting and compliance tracking for key strategic vendors. - Develop and maintain standardized procedures to implement and monitor vendor performance metrics and SLAs - Monitor vendor performance results against contracted service levels - Perform routine evaluations of vendor performance and software adherence - Build and update ServiceNow dashboards for real-time access to vendor performance - Prepare and present regular and ad hoc vendor performance and compliance reports Qualifications - Bachelor’s degree in analytical, economics, computer science, or finance - Minimum of 2 years of experience or recent college grad with professional internship experience - Proficiency in Excel; experience with pivot tables and PowerBI is a plus - Experience working cross-functionally with minimal supervision - Ability to travel minimally, up to once a quarter Requirements - Strong analytical skills - Attention to detail - Ability to work collaboratively with cross-functional teams - Excel at presenting data-driven findings and recommendations - Proven track record in vendor management Benefits - Comprehensive Total Rewards program - Reward and recognition opportunities that promote a performance-based culture - Competitive package of compensation and benefits programs Salary Range Information $135,500.00 - $216,800.00 USD Annual

Role Description The Territory Account Manager is responsible for the sale of BDM PS products and services to pharmaceutical or medical devices accounts, maintaining sustainable business relationships to manage existing business and develop new business relationships with new pharmaceutical or medical devices accounts. The Territory Account Manager will also work on special projects as assigned by BDM PS Management to support BDM PS business objectives. - Achieve or exceed the sales goals as established in the Annual or multi-annual Plan for the territory, based on growth rate consistent with the average of the reference markets. - Plan, organize customers’ interfaces (calls, prospecting calls, day to day calls…) by himself/herself, or thanks to business assistants/support personnel, on assigned accounts to present, promote and sell products within the scope of BDM PS combination of existing solutions or aligned to global account strategy, as applicable. - Utilize a lean approach and standard offer (products or services) to generate incremental profit or maintain current sales. - Develop and obtain approved business case for customized offers. - Plan and organize all travel for account visits to maximize the account coverage, optimize use of their time and other BDM PS attendees, and respect expenses budget. - Establish efficient working relationships with all customers’ contacts in a favorable manner. Provide an adequate service level to the customer. - Develop an in-depth knowledge of Territory accounts and relevant knowledge accounts in their area of responsibility and the key decision-making personnel within these accounts. - Participate in internal and external management meetings when requested by BDM PS management. - Provide technical support with relevant functional teams or by himself on the standard offer. - Is able by himself/herself, or thanks to experts, to problem solve and bring effective solutions to customer that are aligned to BDM PS standard offer. - Maintain records and reporting systems as required for the general operation of the business. Maintain such records and reports in a current condition and observe prudent good business practices in assuring that such materials are kept in a manner that permits easy access, review, and use as required. - Prepare and maintain customer profiles on each and every customer in the area of responsibility through sf.com. - Facilitate customer meetings to drive territory strategy in support of region or global account strategy. - Prepare and submit sales call reports as required. - Prepare, submit and follow monthly reports and sales re-forecasts as required. - Develop sales forecasts by account and product lines and submit same to Management monthly (i.e. demand management systems). - Prepare and manage commercial and confidentiality contracts. - Prepare products offer to propose in BD PartnerPath where appropriate and manage Pipeline of leads and opportunities. - Maintain accurate and timely records on competition and advise Management, in writing, and submit samples, specifications and literature in a timely manner, of any changes in the competitive situation. - Prepare and submit an Annual Plan for assigned accounts including unit sales forecast and written comments on either opportunities or threats. - Manage deployment and execution of Annual Plan. - Maintain and control expenses in line with company guidelines and annual budget. - Participate in trade associations as deemed desirable, required, and/or recommended by Management. - Manage and support special project initiatives as assigned. Qualifications - Degree level qualification; or equivalent combination of education and experience. Requirements - At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. - For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Benefits - Annual Bonus - LTI Bonus - Potential reimbursement of vehicle use/mileage - Health and Well-being Benefits - Medical coverage - Health Savings Accounts - Flexible Spending Accounts - Dental coverage - Vision coverage - Hospital Care Insurance - Critical Illness Insurance - Accidental Injury Insurance - Life and AD&D insurance - Short-term disability coverage - Long-term disability insurance - Long-term care with life insurance - Other Well-being Resources - Anxiety management program - Wellness incentives - Sleep improvement program - Diabetes management program - Virtual physical therapy - Emotional/mental health support programs - Weight management programs - Gastrointestinal health program - Substance use management program - Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit - Retirement and Financial Well-being - BD 401(k) Plan - BD Deferred Compensation and Restoration Plan - 529 College Savings Plan - Financial counseling - Baxter Credit Union (BCU) - Daily Pay - College financial aid and application guidance - Life Balance Programs - Paid time off (PTO), including all required State leaves - Educational assistance/tuition reimbursement - MetLife Legal Plan - Group auto and home insurance - Pet insurance - Commuter benefits - Discounts on products and services - Academic Achievement Scholarship - Service Recognition Awards - Employer matching donation - Workplace accommodations - Other Life Balance Programs - Adoption assistance - Backup day care and eldercare - Support for neurodivergent adults, children, and caregivers - Caregiving assistance for elderly and special needs individuals - Employee Assistance Program (EAP) - Paid Parental Leave - Support for fertility, birthing, postpartum, and age-related hormonal changes - Leave Programs - Bereavement leaves - Military leave - Personal leave - Family and Medical Leave (FML) - Jury and Witness Duty Leave