Who We Are At ERC Pathlight, we’re on a mission to change lives—and we’re looking for people who feel called to do the same. As one of the nation’s leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery. Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope. Why Join Us When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You’ll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thing—always. Here, your work matters. Your ideas matter. You matter. If you’re energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here. Come build hope. Come save lives. Come grow with us. What you’ll be doing The Systems Administrator, Unified Communications and Call Center is responsible for the administration and maintenance of our Office365 Teams communications and telephony, as well as our Amazon Connect call center systems. You will ensure the smooth operation of our telecommunications infrastructure, including phone systems, voicemail, call routing, and related technologies. Additionally, you will oversee our call center telephony workflows and support the needs of our customers primarily in our Patient Admissions department. The role demonstrates knowledge in infrastructure systems (both on-premises and cloud-based), operational support, and supporting Eating Recovery Center/Pathlight data centers, corporate offices, remote workers, and nationwide patient treatment locations. ESSENTIAL DUTIES AND RESPONSIBILITIES - Call Center Systems Administration: Oversees the administration and maintenance of the call center systems, such as automatic call distribution (ACD), interactive voice response (IVR), and workforce management (WFM) systems. Configures and optimizes call routing strategies, ensuring efficient distribution of calls among agents. Collaborates with call center managers to implement system enhancements and workflows that enhance customer experience and agent efficiency. - Telecommunications Systems Administration: Maintains the organization's telecommunications infrastructure, including on-premises and cloud-based phone systems, voicemail systems, and related equipment. Monitors system performance and capacity, identifying and resolving issues proactively. Collaborates with internal teams and external vendors to implement system upgrades and enhancements. - User Support and Training: Provides technical support and troubleshooting assistance to users of telecommunications and call center systems. Conducts user training sessions to educate employees on system features and best practices. Develops and maintains user documentation, including system manuals and standard operating procedures (SOPs).This includes escalation of all issues related to Ring Central. Education Requirements: - Associate's degree in computer science, Information Services, or related field, or equivalent experience (in addition to minimum requirement) or industry certification. Required Qualifications: - 2 to 4 years of proven experience in administering telecommunications, unified communications (UC) and call center systems, including phone systems, voicemail systems, ACD, IVR, and WFM systems. - Strong knowledge of telecommunications protocols and technologies, such as SIP, PRI, VoIP, and TDM. - Experience with call center concepts and practices, including call routing strategies, service level agreements (SLAs), and workforce management. - Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders. - Ability to work occasional nights and weekends. Bonus and Preferred Qualifications: - Network+, A+, Security+ Certifications - AWS, Microsoft, and Network protocol certifications a plus. - Strong knowledge of telecommunications protocols and technologies, such as SIP, PRI, VoIP, and TDM - Familiarity with firewall and route/switch protocols is a big plus. - 2+ year of Microsoft Teams Meeting, Telephony and Communication Policy administration. The compensation range for this position is based upon candidate experience and market expectations. Colorado pay range $95,000—$110,000 USD What We Offer At ERC Pathlight, caring for people is our mission and that begins with caring for our own team. Your well-being matters, and our benefit program is designed to support every part of your life. We offer competitive compensation; comprehensive medical, dental, and vision coverage; generous Paid Time Off; Parental Leave benefits; Retirement benefits; and tuition reimbursement to help you continue growing in your career. We also recognize that mental health is part of every person’s experience. That’s why we strive to create a workplace where you feel supported, seen, and encouraged—personally, professionally, and at home. When you thrive, you can do your best work. And your best work changes lives.

Summary Job Description: Baptist Health is looking for a System IT Pharmacy Specialist to join our team! This is a remote position that requires residency in KY or IN. Under general direction, responsible for application and integration of information technology in the healthcare setting. The IT Pharmacy Specialist will assist the Director- Pharmacy Applications and Manager- Pharmacy Applications in day-to-day operations of the application team, as well as serve as a liaison between the IT department and operations to align system design with operational processes. This includes data collection, workflow analysis, system configuration, testing, and support. Participates in application deployment and procedure documentation. Ensures that the software build meets organizational goals and external regulatory mandates. Has technical knowledge of all phases of applications system analysis and project management. Duties include instructing, directing and checking the work of other Application Analysts, personnel, and project team members. Acts as project leader for projects with moderate to large budgets or system-wide implications, multiple projects of a short to long-term duration, and medium to large projects. Qualifications: - PharmD or BS Pharmacy and licensure as a registered pharmacist in Kentucky and/or Indiana required. - Experience in a pharmacy setting and/or clinical systems management required. - At least five years related experience including three years of direct IT experience supporting Epic Willow Applications. - Must maintain active certification in Epic Willow Inpatient, Willow Inventory, and Willow Work Experience Relevant Work ExperienceEducation If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

• Administer and manage cloud platform infrastructure using Kubernetes and Ansible • Write, maintain, and troubleshoot bash scripts for automation and operations tasks • Reboot and manage virtual machines and Linux-based systems • Manage incidents promptly using PagerDuty to ensure minimal service disruptions • Participate actively in structured change management processes • Collaborate effectively with team members, clearly documenting processes and solutions • Diagnose and troubleshoot issues independently when established instructions are insufficient

• Manage AWS GovCloud resources, including EC2 instances, VPC, Security Groups, and Elastic Block Storage (EBS) • Configure and optimize AWS services such as S3 and Elastic Kubernetes Service (EKS) to support RHEL systems • Collaborate with the Cloud Hosting Provider (CSP) to ensure proper installation, configuration, patching, and upgrades of RHEL • Collaborate with the CSP to ensure all inbound and outbound traffic flows through the DISA Cloud Access Point (CAP) in compliance with DoD security policies • Manage logical volumes (LVM), file systems, and ensure regular backups and recovery testing using AWS Backup services • Implement and maintain security controls to meet Risk Management Framework (RMF) and DoD compliance requirements • Apply Security Technical Implementation Guides (STIGs) to RHEL systems and collaborate with IA teams to remediate findings from ACAS scans • Monitor system, event, and file integrity logs to detect and respond to anomalies • Utilize security tools including McAfee ePO Orchestrator, Microsoft Defender Endpoint (MDE), and AWS WAF for intrusion prevention • Develop Bash/Python scripts or use Ansible to automate routine tasks and improve system efficiency • Monitor system resources (CPU, memory, disk) and utilize tools like AWS CloudWatch or Splunk to ensure proactive issue detection • Resolve complex hardware and software issues, performing thorough root cause analysis to prevent recurrence • Maintain detailed documentation of configurations, runbook procedures, and system health reports