Summary Job Description: Baptist Health is looking for a System IT Pharmacy Specialist to join our team! This is a remote position that requires residency in KY or IN. Under general direction, responsible for application and integration of information technology in the healthcare setting. The IT Pharmacy Specialist will assist the Director- Pharmacy Applications and Manager- Pharmacy Applications in day-to-day operations of the application team, as well as serve as a liaison between the IT department and operations to align system design with operational processes. This includes data collection, workflow analysis, system configuration, testing, and support. Participates in application deployment and procedure documentation. Ensures that the software build meets organizational goals and external regulatory mandates. Has technical knowledge of all phases of applications system analysis and project management. Duties include instructing, directing and checking the work of other Application Analysts, personnel, and project team members. Acts as project leader for projects with moderate to large budgets or system-wide implications, multiple projects of a short to long-term duration, and medium to large projects. Qualifications: - PharmD or BS Pharmacy and licensure as a registered pharmacist in Kentucky and/or Indiana required. - Experience in a pharmacy setting and/or clinical systems management required. - At least five years related experience including three years of direct IT experience supporting Epic Willow Applications. - Must maintain active certification in Epic Willow Inpatient, Willow Inventory, and Willow Work Experience Relevant Work ExperienceEducation If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

• Administer and manage cloud platform infrastructure using Kubernetes and Ansible • Write, maintain, and troubleshoot bash scripts for automation and operations tasks • Reboot and manage virtual machines and Linux-based systems • Manage incidents promptly using PagerDuty to ensure minimal service disruptions • Participate actively in structured change management processes • Collaborate effectively with team members, clearly documenting processes and solutions • Diagnose and troubleshoot issues independently when established instructions are insufficient

• Manage AWS GovCloud resources, including EC2 instances, VPC, Security Groups, and Elastic Block Storage (EBS) • Configure and optimize AWS services such as S3 and Elastic Kubernetes Service (EKS) to support RHEL systems • Collaborate with the Cloud Hosting Provider (CSP) to ensure proper installation, configuration, patching, and upgrades of RHEL • Collaborate with the CSP to ensure all inbound and outbound traffic flows through the DISA Cloud Access Point (CAP) in compliance with DoD security policies • Manage logical volumes (LVM), file systems, and ensure regular backups and recovery testing using AWS Backup services • Implement and maintain security controls to meet Risk Management Framework (RMF) and DoD compliance requirements • Apply Security Technical Implementation Guides (STIGs) to RHEL systems and collaborate with IA teams to remediate findings from ACAS scans • Monitor system, event, and file integrity logs to detect and respond to anomalies • Utilize security tools including McAfee ePO Orchestrator, Microsoft Defender Endpoint (MDE), and AWS WAF for intrusion prevention • Develop Bash/Python scripts or use Ansible to automate routine tasks and improve system efficiency • Monitor system resources (CPU, memory, disk) and utilize tools like AWS CloudWatch or Splunk to ensure proactive issue detection • Resolve complex hardware and software issues, performing thorough root cause analysis to prevent recurrence • Maintain detailed documentation of configurations, runbook procedures, and system health reports

Role Description Reporting to the Head of Digital Technology, you’ll take ownership of the day-to-day performance, optimisation, and reliability of Gro’s core platforms. This role will involve hands-on monitoring, troubleshooting, and improving — ensuring our systems are not just working, but working well. Working across multiple platforms, integrations, and workflows, you will be helping to ensure everything connects seamlessly as we continue to grow. This is a homebased role with occasional requirements to be on-site. What You’ll Be Doing - System Support & Stability - Monitor and maintain the health of core systems - Ensure data accuracy, workflows, automations, and integrations are functioning correctly - Identify issues early — before they impact clinics, patients, or revenue - Support clean system structure and documentation - Automation - Support and improve integrations across platforms - Troubleshoot sync issues, automation errors, and data inconsistencies - Work closely with the Head of Digital Technology and external vendors - Test and validate system changes and deployments - Ensure data flows are logical, reliable, and compliant - Issue Triage & Resolution - Act as the first point of investigation for system issues - Diagnose root causes (not just symptoms) - Escalate when needed — with clear insights and context - Own issues through to resolution - Documentation & Enablement - Maintain system documentation and internal runbooks - Support development of training materials for teams - Continuous Improvement - Identify opportunities to improve systems and processes - Spot manual work that could be automated - Support rollout of new tools, features, and enhancements Qualifications - Minimum of 2 years experience - HubSpot (Essential) - Experience with CRM or operational platforms (HubSpot preferred) - Strong understanding of integrations and automation - Excellent problem-solving and troubleshooting ability - Clear communication with both technical and non-technical teams - High attention to detail and data accuracy - Ability to work independently with strong ownership Requirements - Building and maintaining workflows - Branching logic and conditional rules - Enrollment and re-enrollment logic - Troubleshooting and optimisation - Identifying and resolving workflow conflicts and data issues Nice to Have - Experience with Zapier or similar tools - Exposure to APIs or integration logic - Experience in healthcare or regulated environments - Familiarity with platforms like Zenoti or Shopify Why This Role Matters This role sits at the centre of how Gro operates. When systems run well — clinics run better, teams move faster, and patients have a smoother experience. You won’t just be maintaining systems; you’ll be strengthening the backbone of the business. Apply Now If you’re someone who enjoys solving real problems, improving systems, and making a tangible impact — we’d love to hear from you.