• Administer and manage cloud platform infrastructure using Kubernetes and Ansible • Write, maintain, and troubleshoot bash scripts for automation and operations tasks • Reboot and manage virtual machines and Linux-based systems • Manage incidents promptly using PagerDuty to ensure minimal service disruptions • Participate actively in structured change management processes • Collaborate effectively with team members, clearly documenting processes and solutions • Diagnose and troubleshoot issues independently when established instructions are insufficient

• Manage AWS GovCloud resources, including EC2 instances, VPC, Security Groups, and Elastic Block Storage (EBS) • Configure and optimize AWS services such as S3 and Elastic Kubernetes Service (EKS) to support RHEL systems • Collaborate with the Cloud Hosting Provider (CSP) to ensure proper installation, configuration, patching, and upgrades of RHEL • Collaborate with the CSP to ensure all inbound and outbound traffic flows through the DISA Cloud Access Point (CAP) in compliance with DoD security policies • Manage logical volumes (LVM), file systems, and ensure regular backups and recovery testing using AWS Backup services • Implement and maintain security controls to meet Risk Management Framework (RMF) and DoD compliance requirements • Apply Security Technical Implementation Guides (STIGs) to RHEL systems and collaborate with IA teams to remediate findings from ACAS scans • Monitor system, event, and file integrity logs to detect and respond to anomalies • Utilize security tools including McAfee ePO Orchestrator, Microsoft Defender Endpoint (MDE), and AWS WAF for intrusion prevention • Develop Bash/Python scripts or use Ansible to automate routine tasks and improve system efficiency • Monitor system resources (CPU, memory, disk) and utilize tools like AWS CloudWatch or Splunk to ensure proactive issue detection • Resolve complex hardware and software issues, performing thorough root cause analysis to prevent recurrence • Maintain detailed documentation of configurations, runbook procedures, and system health reports

Role Description Reporting to the Head of Digital Technology, you’ll take ownership of the day-to-day performance, optimisation, and reliability of Gro’s core platforms. This role will involve hands-on monitoring, troubleshooting, and improving — ensuring our systems are not just working, but working well. Working across multiple platforms, integrations, and workflows, you will be helping to ensure everything connects seamlessly as we continue to grow. This is a homebased role with occasional requirements to be on-site. What You’ll Be Doing - System Support & Stability - Monitor and maintain the health of core systems - Ensure data accuracy, workflows, automations, and integrations are functioning correctly - Identify issues early — before they impact clinics, patients, or revenue - Support clean system structure and documentation - Automation - Support and improve integrations across platforms - Troubleshoot sync issues, automation errors, and data inconsistencies - Work closely with the Head of Digital Technology and external vendors - Test and validate system changes and deployments - Ensure data flows are logical, reliable, and compliant - Issue Triage & Resolution - Act as the first point of investigation for system issues - Diagnose root causes (not just symptoms) - Escalate when needed — with clear insights and context - Own issues through to resolution - Documentation & Enablement - Maintain system documentation and internal runbooks - Support development of training materials for teams - Continuous Improvement - Identify opportunities to improve systems and processes - Spot manual work that could be automated - Support rollout of new tools, features, and enhancements Qualifications - Minimum of 2 years experience - HubSpot (Essential) - Experience with CRM or operational platforms (HubSpot preferred) - Strong understanding of integrations and automation - Excellent problem-solving and troubleshooting ability - Clear communication with both technical and non-technical teams - High attention to detail and data accuracy - Ability to work independently with strong ownership Requirements - Building and maintaining workflows - Branching logic and conditional rules - Enrollment and re-enrollment logic - Troubleshooting and optimisation - Identifying and resolving workflow conflicts and data issues Nice to Have - Experience with Zapier or similar tools - Exposure to APIs or integration logic - Experience in healthcare or regulated environments - Familiarity with platforms like Zenoti or Shopify Why This Role Matters This role sits at the centre of how Gro operates. When systems run well — clinics run better, teams move faster, and patients have a smoother experience. You won’t just be maintaining systems; you’ll be strengthening the backbone of the business. Apply Now If you’re someone who enjoys solving real problems, improving systems, and making a tangible impact — we’d love to hear from you.

Appian System Administrator Full Time, Remote Public Trust Clearance Sign-on bonus- $2,500 Referral bonus- $1,000 We are seeking a self-sufficient professional with Appian System Administration skills to join our small, nimble platform team. This role is pertinent to maintaining, enhancing, and growing our internal Appian environment hosted on AWS GovCloud. You must be a hands-on problem solver who thrives on troubleshooting complex issues independently, continuously learning, and adapting to platform changes. Core Responsibilities: Appian Administration - Continuously enhance our internal Appian platform site by adding features, improving performance, and implementing best practices - Perform comprehensive Appian system administration including user management, security configurations, site optimization, and health monitoring - Execute Appian hotfixes and upgrades using custom shell scripts developed by our team - Proactively troubleshoot and resolve Appian application and platform issues with minimal guidance - Read, interpret, and apply Appian documentation to solve emerging challenges as the platform evolves - Adapt platform configurations and custom scripts as Appian releases new versions and deprecates older functionality - Monitor and report operating efficiency, performance, and reliability of Appian applications AWS Infrastructure & System Administration (Supporting Role) - Provide hands-on support for AWS GovCloud infrastructure including EC2 instances, S3 buckets, RDS databases, and related services as needed - Perform system administration tasks across Windows and Linux environments supporting the Appian platform as needed - Monitor system capacity, health indicators, and performance metrics; troubleshoot infrastructure issues end-to-end as they arise - Support environments with a focus on availability, durability, and uptime - Maintain working knowledge of Application Servers (JBoss, Tomcat) as part of installation and troubleshooting - Collaborate with the platform team on capacity planning and analytics for forecasting Security & Compliance - Maintain security controls in compliance with VA requirements and conduct remediation from security scans - Assist the platform team in obtaining and maintaining Authority to Operate (ATO) - Ensure VA security and architecture policies are implemented so that the system meets governing VAEC architectural, security, data, and interoperability standards Automation - REQUIRED: Proficiency with Git and GitHub for version control and configuration management - Participate in CI/CD pipelines and deployment automation (Jenkins) - Troubleshoot and enhance existing automation scripts as requirements and platform capabilities change - Drive continuous improvement in deployment processes and operational efficiency Operations & Support - Provide break-fix support and incident resolution for all environments - Quickly and efficiently troubleshoot simple and complex issues to provide outstanding support for internal service level objectives - Demonstrate strong pattern recognition to identify recurring issues and implement preventative solutions - Perform detailed troubleshooting across the full stack-from end-user issues through middleware, application servers, and backend infrastructure - Execute both repetitive operational tasks (routine maintenance, monitoring) and sporadic platform projects (feature additions) - Create and maintain runbooks, operating procedures, and system documentation - Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency, and on-time delivery Required Qualifications: Education & Experience - Bachelor's degree in Computer Science, Engineering, or related field preferred - 5+ years of combined technical experience in production support, site reliability engineering, system administration, or DevOps roles - 2+ years of Appian development experience (process models, interfaces, integrations, data structures) and, or 1-2+ years of hands-on Appian administration experience (system configuration, upgrades, troubleshooting) - 2-3 years of proven, hands-on AWS experience - Experience may overlap across these areas Technical Skills (Non-Negotiable) - Appian Administration: Demonstrated ability to independently troubleshoot and resolve Appian platform and application issues - AWS Expertise: Hands-on experience with AWS services such as EC2, S3, RDS, IAM, Cloudwatch, in all environments (you'll work alongside our AWS team, but must have foundational knowledge) - Git/GitHub: Proficient in using Git for version control and GitHub for collaboration and configuration management - System Administration: Foundational hands-on Linux administration skills (including shell scripting, user management, package management, system updates and maintenance) - Self-Sufficiency: Proven ability to work independently, critically analyze problems, and execute solutions without detailed step-by-step instructions Required Competencies - Critical Thinking: Ability to read requirements, analyze problems, and determine solutions autonomously - Pattern Recognition: Identify trends, recurring issues, and opportunities for improvement - Troubleshooting: End-to-end debugging skills across application, middleware, and infrastructure layers - Continuous Learning: Commitment to staying current with Appian platform changes, reading documentation, and adapting practices accordingly - Attention to Detail: High level of precision in operational tasks and documentation - Communication: Excellent written and verbal communication skills for documentation and team collaboration - Pressure Management: Ability to work well under pressure within a technically challenging environment - Mission-Critical Mindset: Experience in working in mission-critical environment - Must be able to obtain Public Trust clearance Desired Skills & Experience: - Appian Development Skills: If coming from an admin background, development experience (process models, interfaces, integrations) is highly valuable for understanding the platform deeply and contributing to feature development - Cross-Functional Background: Appian expertise (development or administration) with willingness to learn infrastructure is equally valuable as a Linux/AWS system administration background with willingness to learn Appian, we prioritize depth in Appian with the ability to grow into infrastructure responsibilities - Monitoring Tools: Experience with CloudWatch or similar monitoring/logging tools - Agile Experience: 3+ years working in Agile/Scrum/Kanban environments; highly team-oriented and practices collaboration as a key to success - Federal Experience: Prior work on a software development project in a federal government setting - DevOps Tooling: Familiarity with modern DevOps tools and practices - Self Sufficient: High capability to learn, retain knowledge and work independently under minimal supervision What Success Looks Like: - You can independently execute, and troubleshoot Appian hotfixes and upgrades using our operations - You proactively identify improvements to our platform and implement them - You maintain comprehensive documentation that enables knowledge sharing - You adapt quickly to Appian platform changes and update our processes accordingly - You balance routine operational tasks with strategic platform enhancements - You contribute to maintaining our ATO and security compliance posture - You effectively collaborate with the Platform team to ensure seamless integration and support for the Appian platform Work Environment: - Small, collaborative platform team where your contributions directly impact the product - Mix of repetitive maintenance tasks and innovative platform improvement projects - Requires reading Appian documentation and staying current with platform evolution - Fast-paced environment supporting mission-critical government operations About Semper Valens Solutions: Semper Valens Solutions, Inc. (SVS) is a Service-Disabled Veteran Owned Small Business (SDVOSB) providing Cost Effective Software and Systems Engineering, Field Support, Training and Full Life cycle Support Management to the DOD and VA community. At Semper Valens, our vision is to remain a creative, cutting edge and cost-effective solutions provider where our shared intellect, industry experience, and technology excellence, make a positive difference in our customer's success. Our solutions help bridge the gap between IT and business prioritizations to optimize budgets, risks, and operational processes. We search for outstanding technical professionals, hiring at all levels of the experience spectrum; intermediate, journeyman and senior. Consider us for your career plan. Semper Valens Solutions is an Equal Opportunity Employer Semper Valens Solutions proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital/parental status, pregnancy/childbirth, or related conditions, physical or mental disability, genetic information, status as a Disabled Veteran, Recently Separated Veteran, Active-Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require reasonable accommodation to apply for a position with Semper Valens Solutions through its online applicant system, please contact Semper Valens Solutions Human Resources Department at (830) 899-6870. Semper Valens Solutions is an affirmative action/equal opportunity employer - minorities, females, disabled, and protected veterans are urged to apply. Applicants have rights under Federal Employment Laws. All Jobs at Semper Valens Solutions: https://sempervalens.com/careers