Title: Technical Account Manager Location: Mayfield Heights, Ohio, United States, Milwaukee, Wisconsin, United States Hybrid Full time job requisition id R26-983 Job Description: Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us! Job Description As a Technical Account Manager (TAM) you will be the primary technical liaison for enterprise customers, ensuring seamless onboarding, proactive engagement, and continuous improvement of managed services. You will have experience establishing communication and engageing with prospects, lead business reviews, resolve technical issues, and guide projects to enhance security posture and customer satisfaction. As a TAM you will collaborate across our teams to align service delivery with client goals, providing recommendations and advocating for continuous improvement. You will report to the Manager, Technical Account Manager and have a hybrid schedule working in Mayfield Heights, OH. Your Responsibilities: - Be the primary technical contact for assigned customers. - Be a customer advocate, ensuring agreement between client needs and internal delivery teams. - Lead onboarding activities, guiding customers through setup and integration. - Conduct Business Reviews to assess performance and identify improvement opportunities. - Collaborate with SOC and our teams to resolve technical issues promptly. - Provide recommendations to enhance security posture and service efficiency. - Manage projects to improve customer satisfaction and service. - Deliver feedback to product teams for feature enhancements and service improvements. - Collaborate with our teams to support and influence product feature enhancements. - Experience identifying installation and managed‑service expansion opportunities. - Document industry trends based on customer requests and feedback and communicate insights to product/offering teams. - Willingness to participate in professional development activities to stay current on industry knowledge within the Rockwell Managed Services portfolio. The Essentials - You Will Have: - Bachelor's Degree in Relevant Field. - Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening. - The ability to travel 15% of the time. The Preferred - You Might Also Have: - 8+ years experience managing multiple enterprise accounts and navigate technical environments. - Familiarity with service‑delivery documentation and tools, including onboarding trackers and escalation processes - Proficiency with Microsoft Teams and SharePoint for collaboration and document management. - 8+ years of experience using data reporting and visualization tools to support customer goals and projects. - Translate complex technical information into clear, accessible language for diverse audiences. - Experience working in operations or Operations Technology (OT) environments. What We Offer: - Health Insurance including Medical, Dental and Vision - 401k - Paid Time off - Parental and Caregiver Leave - Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life. - To learn more about our benefits package, please visit at www.raquickfind.com. At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. This position is part of a job family. Experience will be the determining factor for position level and compensation. For this role, the Base Salary Compensation is from $128,400 - $192,600 with an annual target bonus of 8% of base salary. Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience. Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

• Guide customers through onboarding and implementation by coordinating with delivery teams. • Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact. • Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value. • Knowledgeable of key product use cases and expected outcomes to guide customers toward best-practice adoption. • Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and maniacally manage customer health. • Actively engage with customers to calculate ROI derived from Adobe solutions. • Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment.

Role Description The Engine Technical Advisor is the primary contact for Clients and will handle their needs on routine, minor unscheduled and AOG events. The Engine Technical Advisor manages customer events utilizing the Product Line Specialist (PLS) to assist them in supporting events for which they need assistance. - Set up preliminary scheduled inspections or major unscheduled events. - Support a customer in AOG events. - Develop and maintain client relationships through periodic contact. - Grow and maintain relationships with regional service facilities, mobile repair teams, etc. - Research logbooks and/or conduct visual inspections for new enrollments or existing contracts. - Review and process invoices in AMS, meeting turn time goals set forth by Technical Services Management. - Responsible for maintenance event triage, assessing and ensuring each situation is handled appropriately by: - Handling the event from start to finish with assistance, when necessary, as primary liaison support between relevant maintenance facilities, parts sourcing vendors, and the customer. - Turning event over to the Product Line Specialist. - Must have a thorough understanding of the current contract, policies and procedures. - Perform other responsibilities as assigned by Technical Services Management. Qualifications - Airframe and Powerplant ratings (or its equivalent) REQUIRED. - Bachelor’s degree in aviation Field preferred. - 10 years’ experience with corporate turbine-powered business aircraft (not commercial) preferred. - Fluency in reading, writing and effective communication. - Excellent Microsoft Excel, Word, and PowerPoint skills. - Strong interpersonal skills. - Ability to read and write articulately and analytically. - Clear understanding of relevant technical skills. - Ability to multi-task and work well under pressure. - Well organized. - Have or be able to obtain passport and perform international travel. Benefits - Annual base pay generally ranges from $90,000 to $105,000. - Total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation. - Robust suite of benefits for full-time employees based in the USA, Canada, or the Philippines, starting day one of employment, including: - Medical insurance - Dental insurance - Vision insurance - Retirement savings programs Company Description Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. - Maintenance teams - Traxxall maintenance tracking software - Parts & Engines - Conklin aircraft cost and performance data - Aviation Capital asset-based financing solutions With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone.

• act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the Samsara platform. • proactively optimize your customers' technical health and mitigate risk, ensuring they achieve their desired outcomes. • build enduring customer relationships by translating their operational goals into powerful technical solutions. • foster cross-functional collaboration with our Sales, Support, and Product teams to champion your customers' needs. • manage customer communications and expectations through critical incidents to a successful resolution.