Title: Technical Account Manager Location: Mayfield Heights, Ohio, United States, Milwaukee, Wisconsin, United States Hybrid Full time job requisition id R26-983 Job Description: Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us! Job Description As a Technical Account Manager (TAM) you will be the primary technical liaison for enterprise customers, ensuring seamless onboarding, proactive engagement, and continuous improvement of managed services. You will have experience establishing communication and engageing with prospects, lead business reviews, resolve technical issues, and guide projects to enhance security posture and customer satisfaction. As a TAM you will collaborate across our teams to align service delivery with client goals, providing recommendations and advocating for continuous improvement. You will report to the Manager, Technical Account Manager and have a hybrid schedule working in Mayfield Heights, OH. Your Responsibilities: - Be the primary technical contact for assigned customers. - Be a customer advocate, ensuring agreement between client needs and internal delivery teams. - Lead onboarding activities, guiding customers through setup and integration. - Conduct Business Reviews to assess performance and identify improvement opportunities. - Collaborate with SOC and our teams to resolve technical issues promptly. - Provide recommendations to enhance security posture and service efficiency. - Manage projects to improve customer satisfaction and service. - Deliver feedback to product teams for feature enhancements and service improvements. - Collaborate with our teams to support and influence product feature enhancements. - Experience identifying installation and managed‑service expansion opportunities. - Document industry trends based on customer requests and feedback and communicate insights to product/offering teams. - Willingness to participate in professional development activities to stay current on industry knowledge within the Rockwell Managed Services portfolio. The Essentials - You Will Have: - Bachelor's Degree in Relevant Field. - Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening. - The ability to travel 15% of the time. The Preferred - You Might Also Have: - 8+ years experience managing multiple enterprise accounts and navigate technical environments. - Familiarity with service‑delivery documentation and tools, including onboarding trackers and escalation processes - Proficiency with Microsoft Teams and SharePoint for collaboration and document management. - 8+ years of experience using data reporting and visualization tools to support customer goals and projects. - Translate complex technical information into clear, accessible language for diverse audiences. - Experience working in operations or Operations Technology (OT) environments. What We Offer: - Health Insurance including Medical, Dental and Vision - 401k - Paid Time off - Parental and Caregiver Leave - Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life. - To learn more about our benefits package, please visit at www.raquickfind.com. At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. This position is part of a job family. Experience will be the determining factor for position level and compensation. For this role, the Base Salary Compensation is from $128,400 - $192,600 with an annual target bonus of 8% of base salary. Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience. Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

• Guide customers through onboarding and implementation by coordinating with delivery teams. • Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact. • Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value. • Knowledgeable of key product use cases and expected outcomes to guide customers toward best-practice adoption. • Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and maniacally manage customer health. • Actively engage with customers to calculate ROI derived from Adobe solutions. • Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment.

• act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the Samsara platform. • proactively optimize your customers' technical health and mitigate risk, ensuring they achieve their desired outcomes. • build enduring customer relationships by translating their operational goals into powerful technical solutions. • foster cross-functional collaboration with our Sales, Support, and Product teams to champion your customers' needs. • manage customer communications and expectations through critical incidents to a successful resolution.

Technical Account Manager Location: This position is open to candidates based in the United States, with a preference for those located in the Pacific or Mountain time zones. We Are: RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad-buying engine is the first in the world to be powered entirely by Deep Learning algorithms, enabling advertisers to generate outstanding results and reach their goals at every stage of the funnel. Our US team consists of over 75 people and is an integral part of our company’s global presence. We combine local expertise with our broader company vision, ensuring innovative solutions that align with diverse market needs. Why RTB House? As a Technical Account Manager, you’ll be the go-to expert ensuring campaigns not only launch smoothly but perform flawlessly. You’ll own the technical relationship with a dedicated book of business — digging into data, troubleshooting discrepancies, and making sure every tag, pixel, and placement is doing its job. Whether it's diagnosing delivery issues or optimizing performance across publishers, you’ll bring clarity to complexity and confidence to every client touchpoint. If you're someone who thrives on problem-solving, loves getting into the technical weeds, and knows that great support is part art, part science — this role is built for you. You Will: - Serve as the main technical point of contact for a dedicated book of RTB House business. - Investigate and troubleshoot campaign performance issues including complex discrepancies, frequency analysis, publisher and host performance, tag drop offs and other important campaign issues. - Monitor pacing and delivery to ensure campaigns are on track to deliver both budget and client goals. - Work closely with clients to ensure that RTB House tracking codes are functioning across the websites and troubleshooting when necessary. - Support knowledge sharing, training and developing best practices across the TAM team. Desired Experience: - Bachelor's degree or equivalent practical experience with 3+ years of experience working as a Technical Account Manager or as a Campaign Manager, ideally in digital advertising. - You have excellent technical aptitude and acumen. You can quickly learn the ins and outs of our DSP to optimize and improve monthly client performance - Hands-on experience with The Trade Desk, Google Display & Video 360 (DV360), Xandr, Amazon DSP or other demand-side platforms (DSPs) - You have familiarity with product feeds and can quickly and accurately interpret data in Microsoft Excel and/or data analysis tools. - Experience working with Google Analytics. You understand how to configure and interpret data in the platform at a high level. - Ideally you understand how to read code. Knowing HTML, Javascript or Python would be a plus. - You excel at learning new products quickly and often have an intuitive knowledge about how features work. - Excellent verbal and written communication and a proven track record of working across multiple teams and stakeholders. Ability to communicate complicated concepts to non-technical audiences. - Familiarity of the programmatic landscape, including DSPs, DMPs, RTB, tagging & bidding Don’t meet every single requirement? At RTB House we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but unsure about every qualification, we encourage you to apply. We may have just the job for you. The salary range for this role is $110,000 to $150,000 in base pay, and is exclusive of any bonuses or benefits. The base pay offered will be determined on a case by case basis based on your experience, skills, training, certifications and education, etc., and will be informed by market data. We Offer: YOUR WORKPLACE, YOUR CHOICE. We offer permanent remote work. Or in-office. Or a hybrid combination of both. Your choice. Do You! HAVE A VOICE. You will have a direct impact on the success of the company. Your work matters and is essential to the evolution, growth, and success of our business. GROWTH. We prioritize your growth and career path with your goals and passions in mind, offer comprehensive and continuous training, and a stipend for external courses. BENEFITS. Extensive benefits package including 100% coverage of your medical insurance premium, matching 401K plan, vacation days, sick days, office stipend, phone or internet stipend, baby cash, stipend for external training and more. RECOGNITION. Performance bonus eligibility. COMMUNITY. In-person and virtual events including coffee socials, happy hours, and off-site summits. You will get to work with amazing, inspiring, passionate people in one of the fastest growing sectors in online advertising. Apply now! You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it. Information on Equal Treatment Policies