• Act as the strategic and technical owner of the customer relationship, ensuring every customer achieves measurable success through ClickUp product and AI feature set. • Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success. • Proactively managing user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities. • Collaborating with customers to identify critical business processes, map them to scalable solutions, and drive efficiency through ongoing refinement and performance insights. • Empowering customers to leverage emerging features and technologies, including AI and automation, to enhance productivity, streamline operations, and deliver real-world impact.

• Act as a trusted technical advisor to assigned enterprise accounts, developing a comprehensive understanding of their business objectives, technical architecture, and implementation roadmap. • Anticipate potential challenges by monitoring system health, analyzing usage patterns, and conducting regular technical reviews. • Lead troubleshooting efforts for sophisticated implementation issues. • Provide architectural guidance and technical recommendations during critical phases of client implementations. • Elevate the technical capabilities of client teams through tailored training, documentation, and hands-on guidance. • Serve as the voice of the customer internally, synthesizing technical feedback and feature requests from your accounts.

Ankura is a team of excellence founded on innovation and growth. ROLE OVERVIEW: The Trial Technology Senior Associate will be responsible for consulting with attorneys on presentation technology and trial-data management in courtrooms and similar settings. They organize and run attorney presentations, and coordinate all systems, databases and equipment related to visual presentation of Ankura’s graphics, deposition videos, and documents at trials, hearings, and focus groups. All of this is done while managing and exceeding client expectations. Trial Technology Senior Associates organize, coordinate, and administer all resources and activities for projects end-to-end. This is a full-time, exempt position. This is a great opportunity to join a thriving global Firm in a dynamic and interesting field. We offer competitive pay, great benefits, and a fun environment. Our ideal location is Atlanta, Georgia; however, we are open to other remote locations. Responsibilities and Requirements : - A BA/BS degree and/or equivalent combination of skills and experience - Experience using OnCue highly preferred - Minimum of 3 years’ experience working in client service industries required - Ability to work a flexible schedule (non-traditional hours) - Ability to troubleshoot and support PCs, networks, printers, and audiovisual equipment - Proficient with MS Office (Excel, Outlook, Word, PowerPoint) - Familiar with Adobe Acrobat and video encoders/converters - Strong knowledge of graphic and video file formats - Excellent reliability and timeliness - Excellent communication skills, both written and oral - Professional attire required - Able to work in constantly changing settings and demonstrate flexibility to work extended hours when necessary - Able to handle high-pressure environment and tight deadlines on occasion - Highly organized, detail oriented, and self-disciplined - Demonstrated ability to manage and prioritize multiple projects - Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. #LI-EN1 #LI-Remote Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email accommodations@ankura.com or call toll-free +1.312-583-2122. This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.

Job Description BAE Systems is seeking a Technical Lead to support the Navy DoD Supercomputing Resource Center (DSRC), a key national asset within the High-Performance Computing Modernization Program (HPCMP). This role provides day-to-day technical leadership across the DSRC's IT and HPC environment, ensuring stable operations, effective coordination among technical teams, and alignment with HPCMP modernization priorities. The selected candidate will partner closely with the Site Lead, Team Leads, BAE leadership, and government stakeholders to integrate efforts across systems, networking, cybersecurity, HPC operations, and user support. The position plays a central role in driving technical planning, resolving complex issues, and supporting both near-term operational needs and long-term DSRC strategy. This position serves as a manager and will have direct reports. #LI-VW1 #LI-Onsite Required Education, Experience, & Skills - Bachelor's degree in Computer Science, Information Systems, Engineering, or related discipline (or equivalent relevant experience). - 10+ years of progressive IT experience across systems administration, networking, cybersecurity, HPC operations, or enterprise infrastructure. - 3+ years of technical leadership experience, including coordinating or leading multi-disciplinary technical teams. - Demonstrated ability to manage technical projects, coordinate across teams, develop timelines, and provide accurate status updates. - Broad hands-on understanding of enterprise IT infrastructure, including Windows and Linux systems, networking fundamentals, virtualizations, and security best practices. - Certifications: DoD 8570 IAT Level II (Security+ CE or equivalent) and an OS certification (e.g., Linux+, RHCSA, Windows Server certification). A 90-day waiver may be granted to obtain the OS certification after hire. - Extensive Linux and leadership experience Preferred Education, Experience, & Skills - Master's degree in Computer Science, Information Systems, engineering, Cybersecurity, or a related technical field. - Experience supporting high-performance computing (HPC) environments, including cluster operations, workload/job scheduling (e.g., Slurm, PBS Pro), or large-scale compute infrastructure. - Familiarity with AI-driven monitoring, predictive analytics, automation platforms, or enterprise observability tools (e.g., Splunk ITSI, ServiceNow AIOps). - Experience with DoD cybersecurity requirements, including RMF, STIGs, audit readiness, and POA&M management. - Prior experience supporting Navy, HPCMP, or another DoD Supercomputing Resource Center. - Demonstrated ability to develop technical strategies, lead modernization initiatives, and brief complex technical topics to government leadership. Pay Information Full-Time Salary Range: $122400 - $208080 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.