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Sales Support

Sales Operations ManagerSales Operations ManagerFull TimeRemoteMid LevelTeam 10,001+H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

91 days ago

Salary

$68K - $85K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Sales Support

Equifax

Role Description The Sales Support Specialist is a problem solver providing point support to the Account Team from pre-sales through post-sales deployment, including sales information management, contracting, account set-up, onboarding, billing, and reporting. - Scale Customer Engagement of Sales Team - Maximize Sales resources’ selling time by taking on back-office tasks - Connect with and coordinate internal resources to streamline contract-to-boarding processes - Support issue resolution around billing and general customer service - Assist with inquiries regarding billing, pricing, contracts, reporting and research - Perform Sales administrative tasks (revenue tracking, etc.) - Review and monitor sales leads - Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship. - Conduct research to communicate findings/solutions to assist sales representatives with maintaining and expanding strategic client base and revenue. - Maintain tools to support the Sales teams - Generate Client reporting and Client dashboards - Support efforts to address past due invoices and customer service issues, execute work orders, and ensuring appropriate filing of contracts with legal - Coordinate with Customer Success Managers to support Customer training - Guide Sales in entering accurate forecasts in CRM tool, generate reports for forecast and weekly-monthly reports - Analyze sales performance records, interpret results - Review quarterly compensation for accurate payout Qualifications - Minimum of 2–5 years of experience in sales support or customer service, with a strong preference for candidates from the mortgage industry or related financial sectors (Risk, Credit, Data). - Bachelor’s degree or equivalent professional experience - Highly "tech-savvy" with the ability to navigate Salesforce and Tableau dashboards; must be proficient in Excel for manipulating, pulling, and presenting data to customers. Requirements - Masters or advanced degree preferred - Tech or software, platform skills - Intellectually curious and insights driven - Delivers results and plays to win - Drives excellent execution - Has a sense of urgency, agility, and grit - Leads with integrity, and be personally accountable - Exceeds customers’ expectations every day - Works together as one aligned global team (#OneEquifax) - Takes initiative to develop yourself and help others grow - Values diversity of experience and thought Benefits - Comprehensive compensation and healthcare packages - 401k matching - Paid time off - Organizational growth potential through our online learning platform with guided career tracks

Job Requirements

  • Minimum of 2–5 years of experience in sales support or customer service, with a strong preference for candidates from the mortgage industry or related financial sectors (Risk, Credit, Data).
  • Bachelor’s degree or equivalent professional experience
  • Highly "tech-savvy" with the ability to navigate Salesforce and Tableau dashboards; must be proficient in Excel for manipulating, pulling, and presenting data to customers.
  • Masters or advanced degree preferred
  • Tech or software, platform skills
  • Intellectually curious and insights driven
  • Delivers results and plays to win
  • Drives excellent execution
  • Has a sense of urgency, agility, and grit
  • Leads with integrity, and be personally accountable
  • Exceeds customers’ expectations every day
  • Works together as one aligned global team (#OneEquifax)
  • Takes initiative to develop yourself and help others grow
  • Values diversity of experience and thought

Benefits

  • Comprehensive compensation and healthcare packages
  • 401k matching
  • Paid time off
  • Organizational growth potential through our online learning platform with guided career tracks

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