Equifax

• Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience for complex accounts • Act as the connecting thread for internal teams with the customer across the customer journey • Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization • Serve as a trusted adviser and advocate for clients • Create customer success plan with each client • Monitor and maintain customer health • Educate clients on business value of solutions • Aid customers in usage and value realization of solutions • Partner with Account Executive(s) in preparing and conducting quarterly business reviews • Drive customer advocacy within Equifax • Utilize voice of the customer to inform product roadmaps • Coordinate internal COE teams to benefit of customers • Provide clients transparency on status of issues/requests • Assist with resolution of customer support issues

• Act as the Domain Authority: Serve as the primary industry and technical expert for identity and fraud solutions across a high-value portfolio and account base. • Architect Customized Value Propositions: Lead the strategy, development, and delivery of tailored business cases, technical demos, and clear ROI metrics that align Equifax solutions with the client’s strategic goals. • Drive Matrixed Revenue Growth: Partner closely with Account Executives and Business Development Executives to proactively identify, advance, and close new business, upsell/cross-sell initiatives, and critical contract renewals within assigned verticals. • Earn Trusted Advisor Status: Cultivate deep relationships with senior client stakeholders, C-suite executives, and internal account teams by translating business needs into actionable solutions. • Navigate the Competitive Landscape: Maintain a pulse on industry trends, competitor positioning, and pricing strategies to articulate and aggressively defend Equifax’s unique value levers and market differentiation. • Be the Voice of the Customer: Act as a critical conduit between clients and Equifax product teams. Gather real-time field feedback to directly influence product improvements, feature development, and future roadmap planning.

• Lead and manage the Specialized Services team, ensuring alignment with Equifax’s imperatives, sales strategy, financial goals, the company vision and long-term strategy. • Develop comprehensive growth strategies for acquiring new business and expanding existing direct and indirect accounts. • Manage budget, exercise strong knowledge of items impacting expenses and revenue and ROIs of various activities - all focused to deliver against growth goals for Specialized Services. • Establish and maintain strong customer relationships, specifically at the senior leadership level, to support the five specialized sales teams, explore new cross-sell opportunities and ensure retention of business. • Identify, recruit, develop, and retain a high performance team of managers and sales professionals. • Leverage data, trends and insights to be able to improve the customer experience and maximize revenue opportunities. • Optimize the Customer Success lifecycle within an assigned set of accounts, ensuring high product adoption, usage, satisfaction and overall account health, including retention and renewals. • Foster and maintain trust with customers and partners. • Orchestrate cross functional resources to deliver value and satisfaction across the full customer lifecycle. • Represent Employer Services externally as required, for example at industry events, conferences and in thought leadership. • Articulate outcomes to EWS leadership with a clear understanding of the levers (internal and external) impacting the success of Specialized Services. • Partner with internal teams across the organization to share voice of customer feedback and opportunities for improvement, revenue growth, future product roadmap suggestions and overall account retention information.

• Fosters and maintains Customer/Partner trust • Grows Customer/Partner Revenue across the full Equifax Mortgage solution portfolio • Orchestrates Equifax resources to deliver Customer value and satisfaction across the full Customer/Partner lifecycle • Strengthens the business relationship by expanding the ways in which Customer/ Partner relies on Equifax as a trusted advisor • Identifies, develops, manages, and closes Customer opportunities spanning all Equifax Mortgage solutions • Engages with Clients on a consultative basis to learn their business, anticipate needs, and position optimal solutions • Defines and executes sales strategies that drive profitable growth while delivering meaningful Customer value • Develops strong working relationship with Client economic buyers, decision makers, and influencers • Leverages Account, Solution, and Delivery Pre-Sales/Sales resources effectively and at appropriate times to move opportunities forward and to maintain Customer satisfaction • Leads Account Strategy and Planning motions with cross-functional team to align Customer business imperatives with Equifax solutions • Prepares & conducts periodic Customer business reviews • Manages contracting and contract compliance • Drives strong pipeline development and sales execution

• Identify and secure New Customers/Partner Sales, specifically targeting large-scale organisations • Land and grow new Customer/Partner Revenue across the Equifax portfolio • Develop contact networks within new Customers/Partners and facilitate connections to relevant Equifax counterparts • Lay early foundations for long-term Customer/Partner Relationships based on trust and value • Identify, develop, manage, and close opportunities spanning the full suite of Equifax solutions • Conduct comprehensive research on prospective Client business imperatives • Define and execute sales strategies that drive profitable growth • Network and build relationships with economic buyers, decision-makers, and influencers within target organisations • Lead Account Strategy motions with cross-functional teams • Respond to Prospect RFIs and RFPs with tailored solutions • Drive strong pipeline development and disciplined sales execution

• Be the primary hunter, driving new product adoption and revenue by leading client-facing pursuits for this net new capability • Architect and execute a territory strategy centered on aggressively securing new customer meetings and converting prospects into foundational, long-term relationships • Build a robust, broad pipeline of greenfield opportunities from initial lead through negotiation and contracting, acting as the commercial owner of the entire sales lifecycle • Engage strategically and consultatively with C-level executives, VPs, decision-makers, and influencers • Complete deep research into prospective clients' business and execute sales strategies that deliver meaningful client value • Leverage cross-functional teams (Account, Solution, and Delivery) effectively to advance opportunities for this new offering • Maintain a relentless focus on strong pipeline development and superior sales execution

• Establish, maintain and lead key customer relationships; renewing all business • Lead Equifax sales efforts for targeted account areas • Assess the client's needs and use appropriate Equifax expertise/solutions for profitable sales • Lead negotiations, sales pipeline, pricing and customer contracts

• Establish, maintain and lead key customer relationships; renewing all business • Lead Equifax sales efforts for targeted account areas • Assess the client's needs and use appropriate Equifax expertise/solutions for profitable sales • Develop business cases to support solution development that include the "voice of the customer" • Represent Equifax at key customer meetings or customer sponsored events • Collaborate with Equifax partners for integrated solution development

• Collaborate within a co-selling model incentivizing both you and primary Account Executives to win together • Learn and master both our own and partners' propositions to effectively position and sell them to the market • Spend approximately 80% of your time as an overlay sales specialist, partnering with existing sales people and accounts to identify, advance, and close opportunities • Dedicate 20% of your time to generating new business through own direct sales pursuits • Act as an internal Subject Matter Expert (SME) to colleagues, demonstrating deep knowledge of how businesses use data for marketing to build trust and drive early success • Manage and nurture a select number of existing partner relationships • Work cross-functionally with internal Product, Operation, Sales, and Service teams to evaluate and execute on partner propositions • Monitor markets, industries, companies, competitors and sales activities to identify potential opportunities

• Identify, develop, and close sales opportunities with new clients and partners • Conduct in-depth research into the needs and strategies of prospective clients • Build and strengthen a network of contacts with buyers, decision-makers, and influencers • Manage the sales pipeline efficiently