The Sales Operations Analyst (SOA) plays a critical role in ensuring the sales organization operates efficiently and on schedule. This position is responsible for proactively supporting client needs, coordinating scopes of work, managing contract renewals, and organizing meeting schedules. The SOA enables the Sales team to focus on securing and growing client relationships by providing operational excellence and consistent support. This role requires a highly detail-oriented, service-driven professional who thrives in a collaborative team environment and can effectively manage multiple priorities. As a key contributor, the SOA ensures exceptional client experiences from the initial sales engagement through project completion. Success in this role is measured by timely and proactive client communication, successful execution of scopes of work and renewals, and strong alignment with company values and culture. The impact of this role extends across the organization, enhancing overall operational effectiveness. This position offers career growth opportunities into roles such as Account Executive, Account Manager, or Sales Operations Team Lead. Core Responsibilities - Execute internal sales operations processes and procedures with efficiency and accuracy - Evaluate existing processes and identify opportunities for improvement, optimization, or automation - Deliver timely reports and insights to Soteria leadership, clients, and partners - Maintain documentation, templates, and product definitions to support workflows and automation - Create and deliver scopes of work as directed or requested by clients and Sales staff - Coordinate with internal teams and technology partners to align solutions with customer needs - Gather and communicate competitive intelligence and client feedback to inform product enhancements - Maintain and update CRM systems with accurate pipeline, activity, and opportunity data Required Qualifications - U.S.-based and authorized to work in the United States - Minimum of 2 years of experience in Sales Operations, Business Analysis, Sales Development, or a related role - Experience within cybersecurity or IT partner/channel ecosystems preferred - Strong collaboration skills with the ability to thrive in a team-oriented environment - Excellent written and verbal communication skills - Ability to work remotely with professionalism, reliability, and a productive home office setup - Strong attention to detail with the ability to manage multiple tasks and ensure follow-through - Proficiency with modern office tools and systems Preferred Skills & Attributes - High-energy, results-driven, and team-oriented mindset - Positive, proactive, and solution-focused attitude - Creative and adaptable with a passion for process improvement - Strong interest in building client and partner relationships - Commitment to continuous learning and professional growth - Experience with tools such as Salesforce, Asana, Slack, Google Workspace, Canva, or similar platforms You May Be a Great Fit If You: - A challenge energizes and motivates you - You naturally identify and act on opportunities to improve, enhance, and automate systems and processes. - Think logically and communicate your reasoning clearly - Enjoy working with process flows, documentation, and structured systems - Are driven by performance-based growth and career advancement opportunities - Thrive in a collaborative environment and elevate those around you Working Environment This is a fully remote position with occasional travel required for client meetings or company events. Candidates must have reliable internet access and a dedicated workspace. All necessary hardware will be provided.

• Design and deliver onboarding programs that help new BDMs ramp quickly and confidently. • Build practical sales playbooks, messaging frameworks, and objection-handling resources. • Drive coaching, capability development, and ongoing sales training across markets. • Partner with Sales Managers to identify performance gaps and improve consistency across the team. • Own CRM enablement, reporting standards, dashboards, and sales process improvements. • Collaborate with Marketing, Ops, Finance, and People teams to improve alignment across the customer journey. • Track enablement metrics and provide insights on onboarding success, CRM compliance, and sales performance.

Role Description We're looking for a GTM Systems Lead to own the architecture, implementation, and continuous improvement of our go-to-market stack. This is a technical role with a strong business process foundation. You'll ensure our systems are built for scale and high velocity as we grow. You'll be responsible for the full lifecycle of GTM systems: - Evaluating the tool landscape - Managing vendor relationships - Making recommendations on what to buy, renew, or cut This role takes a full-stack approach, from strategy and architecture through hands-on technical delivery and operational implementation. You'll partner closely with GTM leadership and operations, and support enablement teams with documentation on the latest revenue stack technologies. Here’s what you'll do: - Delivery & Execution: Own delivery timelines, milestones, and priorities across GTM teams. Translate strategic direction into clear, executable plans and ensure nothing falls through the cracks. Escalate risks early and drive opportunities for improvements. - Workflow & Project Management: Turn ambiguous requests into actionable next steps and push back when scope or timelines drift. - Quality Control: Serve as the quality gate between "done" and "ready." Review outputs for clarity, completeness, and correctness (UAT, etc). Ensure clean handoffs across docs, fields, logic, and instructions and know when something needs another pass before it ships. The GTM Systems Lead will own the health, access, and integrity of our GTM stack on a day-to-day basis: - Data Quality: Own data quality across the GTM stack, including ongoing hygiene, enrichment workflows, and scoring logic. Proactively identify and resolve data issues before they impact the business. - System Access & Permissions: Manage system access and permissions across all GTM tools, ensuring the right people have the right access at all times. - Tool Fluency: Maintain a strong working knowledge of the GTM tool ecosystem, understanding how tools connect, where they break, and where there are opportunities to consolidate or improve. - Vendor Management & Tool Evaluation: Own vendor relationships across the GTM stack. Evaluate tools against business needs and make recommendations on what to buy, renew, or cut. The GTM Systems Lead will partner closely with GTM leadership and RevOps to align systems with strategy and support the broader team: - Strategic Alignment: Work directly with GTM Ops & Sales leadership to ensure systems and processes reflect current company strategy and are built for scale and high velocity. - Cross-functional Coordination: Coordinate across technical operators including Data, RevOps, and Finance to drive alignment and unblock delivery. - Systems Enablement & Adoption: Lead the strategy for GTM system documentation and enablement, taking full accountability for the successful rollout and sustained adoption of all system enhancements and workflows. Qualifications - 5+ years in a senior GTM Systems IC role at a B2B SaaS company or top-tier consultancy - You've built and scaled GTM systems from scratch, not just inherited them - Hands-on Salesforce experience and fluency across modern GTM tools including Clay, HubSpot, ZoomInfo, Clari, LeanData - Strong understanding of data models, enrichment workflows, account scoring logic, and automation architecture, including hands-on experimentation with AI automation - Exceptional written communication and async-first work style - You're calm under pressure, push back when needed, and always look for ways to fill the gap Benefits - $110,000 - $130,000 salary range - Compensation package may include equity and benefits

• Drive sales enablement and field readiness • Own commercial coordination and deal execution (Deal Desk) • Lead RFP and procurement response management • Improve systems, processes, and operational scalability