This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is a remote, intermediate-level position where you will be responsible for the deployment and installation of our technology and hardware across the country, and handling customer support tickets and calls. You will be serving a key role ensuring that projects are completed on time and that our customers are successful with Mashgin. Excellent technical ability, communication skills, and problem solving are critical to this role. You will work directly with the product engineers in addition to our users, customers and their clients. This role requires someone to be based within the greater Atlanta area. What We Value - Impact: You will own significant responsibility and have total ownership over your work. We stay lean and efficient, so your work directly impacts the product we ship every day. - Simplicity: Complexity is a waste of time here—we take pride in building things that just work. - Hard Work: Forget the glamorous research papers. We prioritize the hard work it takes to achieve real-world clarity and accuracy. You will innovate relentlessly to push the boundaries of what’s possible in visual automation. - Humility: No task is beneath you. Whether it's high-level architecture or grunt work to fix a bug, we check our egos at the door and get real work done. - Ruthless Prioritization: If everything is on fire, nothing is. You will be expected to prioritize ruthlessly, cutting through distractions to focus on the most impactful product improvements. - Customer Innovation: We are customer-centric, not customer-pleasing. You won’t bend to every client demand; you will let innovation drive the product forward to solve the real problems our users face. - Efficiency: Meetings suck. We keep them short and only use them for alignment, giving you your time back to focus on real work. You Will Be - Traveling the country launching new locations and helping customers (50-75% travel is expected). - Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product. - Responding to customer escalations and inquiries, when needed seeking partners to assist. - Maintaining a subject-matter expert level of knowledge of deployment systems and software. - Installing kiosks to ensure our customers and clients are set up for success. - Planning and preparing for deployments. - Fielding customer service and support requests via texts, emails, phone calls, video calls, and in-person. Minimum Qualifications - Bachelor’s Degree (or equivalent experience). - Ability and desire to travel frequently. - Self-starter who is comfortable getting the job done without much assistance. - Relentlessly resourceful, always thinking outside the box to solve complex problems. - Strong communication skills. - Ability to lift 50 pounds or more. Preferred Qualifications - Prior IT or tech repair experience. - Experience with ServiceNow. - Strong technical ability: you should be comfortable doing things like installing drivers, diagnosing system issues, and building PCs using off-the-shelf components. What We Offer - An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries. - Excellent health, dental and vision insurance for you and your dependents. - 401k plan. - Flexible PTO policy. - Competitive salary in a small, rapidly scaling company. - Pet insurance for your fur babies. - Voluntary life insurance plan. - For roles based in Atlanta, GA, the starting salary for this position is estimated to be $95,000 USD. Note that total compensation for this position will be determined by candidate’s relevant qualifications, work experience, skills, and other relevant factors. This estimate excludes the value of any bonuses; the value of any benefits offered by Mashgin; and the potential future value of any other long-term incentives.

• Performs field service and routine maintenance as required • Provide onsite user training on defined product groups • Performs service on behalf of PerkinElmer overseas offices, to the standard expected across Europe • Ensures that documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision • Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard • Align personal working practices with performance targets • Maintains personal service spares issued and inventory records

• Serve as the primary customer liaison to the Army end-user community for a SIGINT/EW Program of Record. • Manage, track, and resolve customer concerns related to system performance, usability, and operational effectiveness. • Work closely with Program Management and Engineering to identify and drive technical insertion opportunities that enhance mission value. • Translate operational feedback and mission requirements into clear engineering requirements. • Maintain responsive communication with internal leadership via mobile phone, text, and email. • Collaborate with program, product line, and account management teams to identify growth opportunities. • Develop and maintain relationships with industry partners to support teaming and collaboration opportunities. • Brief Mastodon’s product portfolio to customers and stakeholders at all levels.

• The Video Systems Engineer will responsible for designing and implementing complex video surveillance solutions including, Video Management Systems, PSIMs, IP Surveillance Cameras, LPR cameras, IP networks, DVR’s, Servers, Workstations, Storage, hardwired and fiber communication systems, and RF wireless communications. • Working with Sales, Operations and Project Managers, to complete site walks to determine specific client needs and scope. • Develop and maintain engineering designs, diagrams, and bill of materials. • Assist with proposal generation. • Accurately estimate project engineering time effort. • Provide technical support and advice to PM and Installation teams. • Create project specific install plans, scope documents, and test plans. • Configure, integrate, and troubleshoot equipment as required; provides support and assistance to third parties for sub-contracted activities. • Act as external liaison for customers’ general contractors, subcontractors and trades people as needed during the implementation and support phases. • Provide customer and peer training. • Delivering professional presentations.