This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is a remote, intermediate-level position where you will be responsible for the deployment and installation of our technology and hardware across the country, and handling customer support tickets and calls. You will be serving a key role ensuring that projects are completed on time and that our customers are successful with Mashgin. Excellent technical ability, communication skills, and problem solving are critical to this role. You will work directly with the product engineers in addition to our users, customers and their clients. This role requires someone to be based within the greater Atlanta area. What We Value - Impact: You will own significant responsibility and have total ownership over your work. We stay lean and efficient, so your work directly impacts the product we ship every day. - Simplicity: Complexity is a waste of time here—we take pride in building things that just work. - Hard Work: Forget the glamorous research papers. We prioritize the hard work it takes to achieve real-world clarity and accuracy. You will innovate relentlessly to push the boundaries of what’s possible in visual automation. - Humility: No task is beneath you. Whether it's high-level architecture or grunt work to fix a bug, we check our egos at the door and get real work done. - Ruthless Prioritization: If everything is on fire, nothing is. You will be expected to prioritize ruthlessly, cutting through distractions to focus on the most impactful product improvements. - Customer Innovation: We are customer-centric, not customer-pleasing. You won’t bend to every client demand; you will let innovation drive the product forward to solve the real problems our users face. - Efficiency: Meetings suck. We keep them short and only use them for alignment, giving you your time back to focus on real work. You Will Be - Traveling the country launching new locations and helping customers (50-75% travel is expected). - Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product. - Responding to customer escalations and inquiries, when needed seeking partners to assist. - Maintaining a subject-matter expert level of knowledge of deployment systems and software. - Installing kiosks to ensure our customers and clients are set up for success. - Planning and preparing for deployments. - Fielding customer service and support requests via texts, emails, phone calls, video calls, and in-person. Minimum Qualifications - Bachelor’s Degree (or equivalent experience). - Ability and desire to travel frequently. - Self-starter who is comfortable getting the job done without much assistance. - Relentlessly resourceful, always thinking outside the box to solve complex problems. - Strong communication skills. - Ability to lift 50 pounds or more. Preferred Qualifications - Prior IT or tech repair experience. - Experience with ServiceNow. - Strong technical ability: you should be comfortable doing things like installing drivers, diagnosing system issues, and building PCs using off-the-shelf components. What We Offer - An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries. - Excellent health, dental and vision insurance for you and your dependents. - 401k plan. - Flexible PTO policy. - Competitive salary in a small, rapidly scaling company. - Pet insurance for your fur babies. - Voluntary life insurance plan. - For roles based in Atlanta, GA, the starting salary for this position is estimated to be $95,000 USD. Note that total compensation for this position will be determined by candidate’s relevant qualifications, work experience, skills, and other relevant factors. This estimate excludes the value of any bonuses; the value of any benefits offered by Mashgin; and the potential future value of any other long-term incentives.