• Serve as the primary customer liaison to the Army end-user community for a SIGINT/EW Program of Record. • Manage, track, and resolve customer concerns related to system performance, usability, and operational effectiveness. • Work closely with Program Management and Engineering to identify and drive technical insertion opportunities that enhance mission value. • Translate operational feedback and mission requirements into clear engineering requirements. • Maintain responsive communication with internal leadership via mobile phone, text, and email. • Collaborate with program, product line, and account management teams to identify growth opportunities. • Develop and maintain relationships with industry partners to support teaming and collaboration opportunities. • Brief Mastodon’s product portfolio to customers and stakeholders at all levels.

• The Video Systems Engineer will responsible for designing and implementing complex video surveillance solutions including, Video Management Systems, PSIMs, IP Surveillance Cameras, LPR cameras, IP networks, DVR’s, Servers, Workstations, Storage, hardwired and fiber communication systems, and RF wireless communications. • Working with Sales, Operations and Project Managers, to complete site walks to determine specific client needs and scope. • Develop and maintain engineering designs, diagrams, and bill of materials. • Assist with proposal generation. • Accurately estimate project engineering time effort. • Provide technical support and advice to PM and Installation teams. • Create project specific install plans, scope documents, and test plans. • Configure, integrate, and troubleshoot equipment as required; provides support and assistance to third parties for sub-contracted activities. • Act as external liaison for customers’ general contractors, subcontractors and trades people as needed during the implementation and support phases. • Provide customer and peer training. • Delivering professional presentations.

• Perform timely and accurate preventative maintenance, installations, and troubleshooting on medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients. • Assist more experienced field engineers with equipment installation. • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment. • Effectively communicate and partner with teammates and colleagues. • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner. • Serve as a member of the account community for key accounts. • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.

• Perform advanced troubleshooting and repair on assigned equipment. • May also perform installation, validation and maintenance on assigned equipment. • Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members. • Lead communications with customers and serve as escalation point for customer-related concerns including installs. • Own customer issues from dispatch or identification of issue to resolution. • Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers. • Lead and communicate HQ and Zone or Area-level initiatives. • Co-lead regular team or modality meetings as required. • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner. • Effectively communicate and partner with teammates and colleagues. • Serve as a member of the account community for key accounts. • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs. • Embody the belief that Customers determine our success by focusing on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business. • Keep up to date with competitor information and market trends. • Demonstrate strong commercial acumen. • Serve as a key member and leader of the account community for assigned accounts. • Exhibit boundaryless collaboration with Commercial Sales teams and region/zone leadership to support business growth. • Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies. • May include application training of clinical or scientific staff on designated equipment.