PerkinElmer

Role Description Le(a) Spécialiste Application, en tant que référent technique et scientifique pour les applications, collabore avec l’ensemble des équipes sur le terrain pour développer, promouvoir et déployer des systèmes et des outils de rang mondial. Il/elle est l’interlocuteur des équipes de Vente et de Services de la phase de prospection jusqu’à l’après-vente. Par sa connaissance technique, le(a) Spécialiste Application concourt à la croissance du chiffre d’affaires en identifiant les opportunités d’évolution des produits afin de répondre au besoin du marché avec des solutions à forte valeur ajoutée et différenciantes. - Créer les contenus et animer les formations auprès des équipes terrain (marketing & vente) lorsque de nouvelles caractéristiques/fonctionnalités sont disponibles sur les applications LC et LC/MS/MS. - Soutenir techniquement et scientifiquement les Responsables de Comptes lors des visites clients en avant-vente. - Effectuer des démonstrations de produits (LC et LC/MS/MS) pour les clients sur leurs sites ou au sein de notre centre de démonstration. - Soutenir le développement commercial en créant/identifiant et coordonnant la mise en œuvre des opportunités de solutions de Try and Buy/collaborations sur des applications innovantes ou des cas critiques d'entreprise. - Former les utilisateurs clients aux solutions MatChar vendues (sur site client ou au sein du centre de démonstration). - Développer des applications clients et mettre en œuvre les solutions Perkin Elmer LC et LC/MS/MS sur les sites des clients. - Assurer la formation et le support pour les responsables de comptes d'Europe du Sud et le revendeur HTDS. - Collaborer avec les Responsables Produits et Services pour identifier, communiquer et incorporer les nouvelles améliorations de produits visant à fournir aux clients des solutions compétitives différenciantes. - Caractériser le marché externe en effectuant une analyse et des évaluations concurrentielles sur le territoire et les segments spécifiques de marché. - Identifier et développer une stratégie de mise en réseau avec tous les VIP/décideurs français pour tous les segments de marché auxquels nous pouvons nous adresser. - Participer à des réunions régionales et/ou nationales en présentant aux clients les solutions PerkinElmer et en aidant le service des ventes à répondre aux demandes de renseignements. - Participer aux conférences traitant des innovations et du marché et qui favorisent le développement des réseaux professionnels et des collaborations. Qualifications - Connaissances spécialisées des technologies HPLC et LC/MS/MS. - Expérience sur un poste similaire en collaboration étroite avec les équipes de ventes et/ou d’assistance sur les produits LC et LC/MS/MS. - Connaissance des techniques, des applications et du marché des instruments MatChar déployés idéalement dans les domaines toxicologique et environnementaux. - Niveau intermédiaire sur la Suite MS Office – Excel impérativement. - Création et animation de formation. Requirements - Niveau ou diplôme scientifique (Master, Doctorat) ou expérience équivalente dans les technologies chromatographie LC/MS/MS. - Organisation. - Relationnel. - Pédagogie. - Anglais professionnel (lu, écrit et parlé). - Disponibilité pour les déplacements professionnels. Benefits - Mutuelle d'entreprise. - Tickets restaurant (10€ par jour travaillé 40% salarié). - JRTT.

• Serve as a delivery leader on tactical quality and regulatory engagements. • Ensure delivery excellence, regulatory rigor, and strong client outcomes across all engagements. • Mentor and guide lower graded individuals. • Identify opportunities to expand existing engagements into broader or deeper quality and regulatory programs. • Maintain high billable utilization consistent with senior consulting expectations. • Travel as required to support client projects, executive workshops, audits, and regulatory-facing activities.

• Own and execute Project Farma’s communications strategy, ensuring alignment with business priorities, service offerings, and organizational growth initiatives • Serve as a marketing business partner to leadership, business development, and client engagement teams to support messaging related to consulting services, capabilities, and strategic initiatives • Translate complex technical and professional services work into clear, actionable messaging for internal audiences and business enablement • Partner with marketing to ensure alignment between communications and external campaigns, thought leadership, and brand positioning • Support leadership communications, including executive messaging, organizational updates, and strategic initiatives • Lead communication campaigns from planning through execution, ensuring employees receive timely, relevant, and targeted information • Oversee town halls and leadership meetings, including development of run-of-show, presentation content, and execution • Drive employee understanding of Project Farma’s services, value proposition, and role within the broader organization through targeted communications • Contribute to go-to-market readiness by ensuring internal teams are equipped with clear and consistent messaging • Support the development of presentations, enablement materials, and communications tied to business growth and client engagement efforts • Track and measure engagement across internal communication channels and recommend improvements based on data and insights • Ensure consistency, quality, and editorial standards across all organizational communications • Develop and maintain communication channels that effectively reach a geographically dispersed workforce • Gather project requirements and translate them into actionable plans; partner with marketing and project teams to deliver communications initiatives on time • Document and continuously improve communication processes across the organization.

• Develop system architectures and data flows for biologics, pharmaceutical, and advanced therapy manufacturing (DCS, PLC/SCADA, MES, historians, network layers) • Develop product recipe strategies across the full application layer of ERP, MES and DCS Batch • Ensure architecture supports scalability, cybersecurity, data integrity, and multi-product flexibility • Lead the creation, review, and approval of: URS (User Requirements Specifications), FRS (Functional Requirements Specifications), DS / DDS (Design Specifications), Functional & Control Narratives, Recipe Design Documentation (ISA-88 compliant) • Configure, program, and deploy Digital System within the manufacturing environment • Support integration of OEM skids: bioreactors, chromatography systems, filtration skids, CIP/SIP, and fill finish equipment • Lead deviation investigations, CAPAs, and risk assessments related to Digital systems • Serve as SME for troubleshooting, system optimization, batch failure analysis, and performance enhancements • Collaborate with IT/OT, process engineering, MSAT, quality, and capital project teams to deliver integrated system solutions • Mentor junior engineers and act as technical SME during audits and regulatory inspections

• Define and execute a multi-year strategic roadmap for the practice, aligned with company-wide goals and market trends. • Own the lifecycle of service offerings—from ideation and development to launch, refinement, and retirement. • Conduct competitive benchmarking and market analysis to ensure offerings remain differentiated and relevant. • Lead annual practice planning, including revenue targets, innovation priorities, and capability development. • Establish and enforce delivery standards, methodologies, and quality assurance protocols across all practice engagements. • Lead the development of reusable assets, playbooks, and accelerators to improve delivery efficiency and consistency. • Conduct regular project audits and post-mortems to identify lessons learned and drive continuous improvement. • Identify, mentor, and develop high-potential consultants within the practice to build future leadership capacity. • Represent the company as a domain expert through keynote speaking, panel participation, and industry publications.

• Develop and execute multi-year strategic account plans aligned with client business objectives and industry trends. • Conduct quarterly SWOT analyses and competitive benchmarking to refine account strategies. • Establish and maintain executive sponsorship alignment between client and company leadership. • Facilitate executive steering committees and governance forums to ensure alignment and transparency. • Implement structured feedback loops to continuously improve service delivery. • Lead crisis management and issue resolution with a focus on preserving long-term relationships. • Set and achieve annual revenue targets for each account, with clear KPIs for upsell and cross-sell initiatives. • Identify and pursue whitespace opportunities through proactive needs assessments and solution co-creation. • Lead strategic pursuits, including RFP responses, solution design, and executive presentations. • Chair regular account team meetings to align on goals, share insights, and coordinate execution. • Ensure knowledge transfer and best practices are documented and disseminated across teams. • Actively contribute to company-wide strategic initiatives, including service innovation and market expansion. • Lead or participate in internal task forces focused on client experience, or operational excellence. • Mentor high-potential talent and contribute to succession planning efforts.

• Intervenir sur les instruments des sites clients de l’ensemble de sa zone géographique d’affectation • Réaliser l’installation, l’optimisation, l’entretien et le dépannage des instruments • Partager les règles de bonne utilisation avec les utilisateurs • Garantir un niveau optimal de fonctionnement des équipements • Planifier son activité et donner de la visibilité sur son planning à sa hiérarchie • Réaliser la maintenance des instruments et les mises à jour logicielles et matérielles • Appliquer les protocoles de maintenance et de qualification • Documenter systématiquement chaque intervention • Former les clients et leur fournir le rapport d'intervention • Gérer le stock de matériel nécessaire aux interventions • Animer les formations techniques internes et/ou externes sur les instruments

• Provide highly visible customer support through the performance of on-site installation • Overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems • Instruct customers in the operation and maintenance of the system • Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades • Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory • Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process • Complete all administrative tasks, including but not limited to time reporting and assigned training • Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

• Lead end-to-end program management for complex technical operations initiatives including new product introductions, technology transfers, process validations, and facility fit assessments • Develop integrated program plans, critical path analyses, risk registers, and resource plans; proactively identify and escalate risks and issues • Own stage-gate processes and governance deliverables, ensuring milestones are met on time, within scope, and aligned to regulatory commitments • Coordinate cross-functional workstreams across Manufacturing, Process Development, Quality, Regulatory Affairs, Supply Chain, and Engineering • Partner with technical subject matter experts to translate scientific and process requirements into executable operational plans

• Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service • Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols • Communicate service offerings including training, support, software, laboratory services products and field upgrades • Partner with our customers to understand their analytical workflows and applications • Support the local instrument sales representative(s) to help secure new instrument orders • Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts • Develop an understanding of other functional groups activities and responsibilities • Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards • Contribute to account profitability through efficient execution and service delivery