PerkinElmer

• Identify and respond to customers’ inquiries and ensure resolution to customers’ satisfaction. • Provide day-to-day administrative support to the Sales team, facilitating smooth execution of sales activities and achievement of commercial objectives. • Support the preparation, tracking, and updating of sales forecasts, ensuring data consistency and alignment with commercial inputs. • Maintain and regularly update sales opportunities in Salesforce (SFDC), ensuring data accuracy, completeness, and traceability. • Prepare, analyze, and distribute business report, providing visibility on revenue and order intake to support business decision-making. • Analyze Flat Files report to validate and control revenue data, identifying discrepancies and supporting continuous process improvement. • Create and validate instrument and consumable orders in SAP, ensuring compliance with internal procedures and policies. • Responsible for creating and maintaining Sales Rep Codes in SAP for new sales representatives. • Responsible for opening and managing warranty registration records once orders are delivered and invoiced.

• Ensure PerkinElmer and client QHSE (Quality, Health, Safety & Environment) rules are known and followed by field personnel • Optimize service schedules for field technicians organized by the Client Manager(s) • Monitor inventories and ensure spare parts stocks are properly managed • Serve as the technical authority for services performed on client equipment (technical advice, application support, failure-management strategies, crisis management, etc.) • Monitor technicians’ completion of planned services in line with defined objectives • Ensure teams record performed services in PerkinElmer’s maintenance management system used on the client site and, if required, in the client’s own IT system • Oversee proper processing of billable services by the responsible service(s) • Contribute to the optimal (operational and financial) management of relationships with external service providers and to their evaluation • Analyze key performance indicators (KPIs), identify deviations, and develop and implement necessary action plans • Contribute to preparing operational reports and communicating them to clients • Handle all client complaints in accordance with internal procedures • Propose and implement procedures and processes to continuously improve quality, cost and duration of interventions • Promote the benefits of the OneSource program to technical services, laboratory managers and on-site users • Ensure proper upkeep of PerkinElmer premises on client sites and, more generally, preserve PerkinElmer’s image with the client • Act as the primary contact for the client’s technical contracting authority; organize and lead monthly meetings with them • Communicate regularly with the business/sales team about leads, concerns and difficult client situations and ensure technical teams escalate this information • Report competitive information and trends that may impact the Service OneSource growth strategy • Be responsible for the contracted equipment base in your territory and ensure the installed base is maintained year over year • Manage contract renewals in collaboration with site contacts • Participate in selling service contracts in collaboration with relevant stakeholders • Implement a sales strategy for consumables, training, OQ (Operational Qualification), additional workstations, relocations and other billable supplementary services

• Develop and implement a comprehensive product portfolio strategy that aligns with PerkinElmer's business objectives and growth targets for chromatography instruments and accessories. • Oversee the entire product lifecycle, from ideation to end-of-life, driving product management excellence by collaborating with cross-functional teams to align strategies with market demands and customer needs. • Continuously monitor industry trends, competitive landscape, and customer needs to identify new opportunities and optimize the existing product offerings. • Lead and mentor a team of product managers and application scientists to drive product development, marketing, and sales initiatives. • Collaborate with cross-functional teams, including leadership within the Analytical Solutions and Customer Enablement Global Business Line (GBLs) and the Production and Quality Global Support Services (GSS) organizations to help define product roadmaps and drive successful product launches. • Accountable for the financial performance of the product line, including cost, capacity planning for production, setting global base price, monitoring price performance, and ensuring profitability. • Establish and maintain strong relationships with key customers and stakeholders to gather feedback, address issues, and enhance product features. • Working closely with the Analytical Solutions and Customer Enablement Global Business Line (GBLs) to develop and execute go-to-market plans for new product launches and product updates. • Manage the resolution of product issues within production, customer, and service escalation.

• Install, optimize and maintain instruments • Troubleshoot and qualify instruments • Document each intervention in accordance with Quality procedures • Inform customers when the intervention is completed • Deliver internal and/or external technical training on the instruments

• Build, lead, and develop a team of 6–7 Strategic Segment Managers • Establish and continuously improve the function’s operating model • Coach Segment Managers to become recognised external thought leaders • Synthesize individual segment intelligence into a company-level market view • Identify white space opportunities • Partner with the VP of Corporate Development to build M&A business cases • Own the organization’s MRD framework • Review and approve all MRDs before they enter product roadmap discussions • Build PerkinElmer’s external market presence • Drive the annual global growth-priority planning process across product lines • Own the Strategic Segments function budget • Track and report function KPIs.

• Provide highly visible customer support through the performance of on-site installation • Oversee any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems • Instruct customers in the operation and maintenance of the system • Perform timely uploads and downloads of required service data to ensure the integrity of service system(s) • Maintain assigned assets including tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc. • Contribute to account profitability through efficient execution and service delivery • Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process

• Provide highly visible customer support through on-site installation • Oversee diagnoses, troubleshooting, service, and repair of complex equipment and systems • Instruct customers in the operation and maintenance of the system • Enhance account profitability through efficient service execution • Maintain assigned assets, including tools and service parts inventory • Report improvement opportunities via the quality notification process • Complete administrative tasks including time reporting and assigned training • Maintain training and compliance in health and safety areas

• Provide highly visible customer support through the performance of on-site installation • Oversee any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems • Instruct customers in the operation and maintenance of the system • Serve as company liaison with customers on administrative and technical matters • Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards • Engage with customers to understand their analytical workflows and tailor service offerings • Enhance account profitability through efficient service execution • Maintain assigned assets, including tools, test equipment, telecommunication equipment, and service parts inventory • Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities • Attend higher level certification through participation in company sponsored training & development offerings • Complete all administrative tasks, including but not limited to time reporting and assigned training • Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

• Provides subject matter expertise in design, implementation, and lifecycle management of automation systems • Develops full automation system architectures for biologics, pharmaceutical, and advanced therapy manufacturing facilities • Leads the creation, review, and approval of URS, FRS, and design documentation • Configures, programs, and deploys DCS /PLC modules, phases, recipes, and batch strategies • Supports 24/7 operations through troubleshooting and system optimization

• Present PerkinElmer capabilities in the marketplace • Provide an interface to the customer • Represent PerkinElmer products and services in an assigned territory • Execute a sales plan part of the region's and company's strategic objectives • Account management of our current customer base and identification of new targeted accounts • Participation in trade shows • Develop and implement business plans • Collaborate effectively with sales & service teams