Mashgin

• Venue-level relationships at stadiums, arenas, and event centers post go-live • A structured 60–90 day hypercare window for every new site after deployment • Proactive monitoring of account health, kiosk uptime, transaction volume, and renewal windows across your book • Event-day readiness — you know what’s happening at your venues before, during, and after high-traffic events • Renewal forecasting and churn risk identification in partnership with Finance and Sales • Escalation ownership for critical issues, especially during live events, end-to-end • Account documentation kept current enough that anyone inside Mashgin can get up to speed without asking you • Data and narrative support for Sales-led QBRs — you build the story, Sales delivers it

• Build and maintain a strong pipeline of regional and multi-site convenience store clients • Drive Mashgin's growth and market penetration within assigned national convenience store accounts • Serve as the primary relationship owner and business architect • Orchestrate cross-functional collaboration across multiple geographic regions to maximize revenue opportunities • Strengthen strategic partnerships with key retail customers on a global scale

• Owning major feature development and working directly with the founders on product development from end to end • Working with a small interdisciplinary team in hardware, software and design to build new versions of products from scratch • Work full stack on building new features and dreaming up new architecture to solve challenging problems • Rethinking and recreating existing codebases for scale • Continuously improving and maintaining code that’s already in production

• Partnering with hiring managers and department heads to define job requirements, set recruitment strategies, and develop a strong understanding of the talent needed for various teams • Sourcing, attracting, and engaging top-tier candidates using creative sourcing techniques (e.g., LinkedIn Recruiter, Y-combinator networking, etc). • Managing the recruitment process from start to finish, including screening resumes, conducting phone screens, scheduling and coordinating interviews, gathering interview feedback, and facilitating offer negotiations • Building and maintaining talent pipelines for frequently hired roles to ensure quick access to a pool of qualified candidates • Conducting initial assessments to evaluate candidates’ skills, experience, and cultural fit • Providing an outstanding candidate experience by guiding applicants through the recruitment process with transparency, consistency, and professionalism • Collaborating with executive leadership on offer details, negotiating offers, and closing candidates to bring them onboard this rocketship!

• Aggressively identifying, prospecting, and closing new business across every major food service operated account nationwide • Building strong relationships over a long-term selling cycle • Assisting the project management, deployment, and customer success teams in execution and client retention • Demonstrating our product suite and technology offerings to prospective clients, and becoming a product expert on the technology • Rolling up your sleeves to get things done full cycle from cold outreach, to contract signature, to customer success and beyond

• Maintain an annual events calendar, including budgets, goals, and results. • Manage planning, coordination, and onsite logistics for field events in partnership with sales and marketing teams. • Keep track of and improve Mashgin’s event materials - including booth, demo kiosks, SWAG, and signage. • Partner with sales to keep track of results, analyze ROI, and inform future calendar decisions.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is a remote, intermediate-level position where you will be responsible for the deployment and installation of our technology and hardware across the country, and handling customer support tickets and calls. You will be serving a key role ensuring that projects are completed on time and that our customers are successful with Mashgin. Excellent technical ability, communication skills, and problem solving are critical to this role. You will work directly with the product engineers in addition to our users, customers and their clients. This role requires someone to be based within the greater Atlanta area. What We Value - Impact: You will own significant responsibility and have total ownership over your work. We stay lean and efficient, so your work directly impacts the product we ship every day. - Simplicity: Complexity is a waste of time here—we take pride in building things that just work. - Hard Work: Forget the glamorous research papers. We prioritize the hard work it takes to achieve real-world clarity and accuracy. You will innovate relentlessly to push the boundaries of what’s possible in visual automation. - Humility: No task is beneath you. Whether it's high-level architecture or grunt work to fix a bug, we check our egos at the door and get real work done. - Ruthless Prioritization: If everything is on fire, nothing is. You will be expected to prioritize ruthlessly, cutting through distractions to focus on the most impactful product improvements. - Customer Innovation: We are customer-centric, not customer-pleasing. You won’t bend to every client demand; you will let innovation drive the product forward to solve the real problems our users face. - Efficiency: Meetings suck. We keep them short and only use them for alignment, giving you your time back to focus on real work. You Will Be - Traveling the country launching new locations and helping customers (50-75% travel is expected). - Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product. - Responding to customer escalations and inquiries, when needed seeking partners to assist. - Maintaining a subject-matter expert level of knowledge of deployment systems and software. - Installing kiosks to ensure our customers and clients are set up for success. - Planning and preparing for deployments. - Fielding customer service and support requests via texts, emails, phone calls, video calls, and in-person. Minimum Qualifications - Bachelor’s Degree (or equivalent experience). - Ability and desire to travel frequently. - Self-starter who is comfortable getting the job done without much assistance. - Relentlessly resourceful, always thinking outside the box to solve complex problems. - Strong communication skills. - Ability to lift 50 pounds or more. Preferred Qualifications - Prior IT or tech repair experience. - Experience with ServiceNow. - Strong technical ability: you should be comfortable doing things like installing drivers, diagnosing system issues, and building PCs using off-the-shelf components. What We Offer - An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries. - Excellent health, dental and vision insurance for you and your dependents. - 401k plan. - Flexible PTO policy. - Competitive salary in a small, rapidly scaling company. - Pet insurance for your fur babies. - Voluntary life insurance plan. - For roles based in Atlanta, GA, the starting salary for this position is estimated to be $95,000 USD. Note that total compensation for this position will be determined by candidate’s relevant qualifications, work experience, skills, and other relevant factors. This estimate excludes the value of any bonuses; the value of any benefits offered by Mashgin; and the potential future value of any other long-term incentives.

• Build messaging and content tailored to specific industries in partnership with GTM and product leaders. • Support field and event marketing for the Enterprise Commerce vertical. You don’t need to be an event marketing expert, but you will need to pitch in to help us show up strong and stay on top of logistics. • Create content that our sales team will use with customers and prospects and can be distributed to drive awareness within our ICPS. • Partner with rev-ops and sales to ensure that we are effectively prospecting into our key ICP accounts + track success of campaigns. • Work closely with key partners - think Food Service Operators, POS technologies, Cash Recyclers - to run co-marketing programs that drive awareness within partner organizations and customer bases. • Partner with sales to identify candidates for social proof and case studies, interview customers, and author crisp case studies that reinforce our market message. • Other stuff that doesn’t neatly fit into a job description and/or that we don’t know about yet. We won’t ask you to do anything we wouldn’t or don’t do ourselves, but part of being in an agile startup is learning and adapting. • You tell us what you think can be most valuable. We’re always looking to improve and are open to feedback from all parts of the organization. Once you get a handle on things, we want to hear your voice and opinions.

• Responsible for the deployment and installation of technology and hardware across the country • Handling customer support tickets and calls • Ensuring that projects are completed on time • Working directly with product engineers and customers • Diagnosing and troubleshooting issues remotely and in the field • Planning and preparing for deployments

• Diagnosing and troubleshooting technical issues remotely • Taking charge of customer issues from beginning to end - while working in a dynamic and fast-paced environment • Responding to customer escalations and inquiries related to Mashgin's hardware and software • Maintaining a subject-matter expert level of knowledge of deployment systems and software • Leveraging chat, email, and video conferencing to help our customers with deployment systems, software, and hardware issues • Reviewing and resolving issues by utilizing support documents • Becoming a product expert - you'll be a go-to resource for both customers, clients, and internal team members • Occasionally traveling the country to help deploy and launch new locations and help customers (10% travel is expected)