• Perform timely and accurate preventative maintenance, installations, and troubleshooting on medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients. • Assist more experienced field engineers with equipment installation. • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment. • Effectively communicate and partner with teammates and colleagues. • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner. • Serve as a member of the account community for key accounts. • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.

• Perform advanced troubleshooting and repair on assigned equipment. • May also perform installation, validation and maintenance on assigned equipment. • Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members. • Lead communications with customers and serve as escalation point for customer-related concerns including installs. • Own customer issues from dispatch or identification of issue to resolution. • Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers. • Lead and communicate HQ and Zone or Area-level initiatives. • Co-lead regular team or modality meetings as required. • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner. • Effectively communicate and partner with teammates and colleagues. • Serve as a member of the account community for key accounts. • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs. • Embody the belief that Customers determine our success by focusing on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business. • Keep up to date with competitor information and market trends. • Demonstrate strong commercial acumen. • Serve as a key member and leader of the account community for assigned accounts. • Exhibit boundaryless collaboration with Commercial Sales teams and region/zone leadership to support business growth. • Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies. • May include application training of clinical or scientific staff on designated equipment.

• With general supervision, provides project management for the development of new application, product launch testing plan, data analysis, and/or communication of results. • Works with targeted and established customers to identify technical specifications required for Formerra customers. • Responsible for internal training of sales associates, furthering their knowledge and understanding of polymers, processing, and design. • Provide training to Formerra customers, OEM’s, and industry events as needed on materials, processing, design, and other industry related topics as needed. • Incorporates Formerra products and services into customer applications across multiple business units. • Work with suppliers to understand and convey OEM material / market needs. • Documentation and preparation of product specifications incorporating Formerra products and services into customer applications. • Manages successful resolution of customer complaints/issues. • Initiates process improvement efforts at key customers • Other duties as assigned

• Perform customer installation, maintenance, and service calls promptly and effectively • Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory • Perform maintenance repair and system overhauls • Manage everything from network faults and traffic, to configuration, security, and remote system access