This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Legrand has an exciting opportunity for a Service Technician II to join the Starline Team. This is a remote position. The Service Technician II role will require a highly self-motivated individual to perform service work on Starline’s full complement of products at customer sites. - Work directly with end users and contractors to ensure that all on-site products are functioning properly and tested prior to system energization. - Willing and able to travel domestically often and internationally occasionally. - Execute a System Startup checklist while at a customer’s site. - Program Starline CPM and 3rd party meters at the customer site. - Demonstrate the ability to identify and resolve complex network issues. - Knowledge of terminal emulator programs like PuTTY and Telnet. - Provide meter programming and networking support via phone with customers. - Complete a startup certification report and a meter commissioning report. - Interact well with customers being professional and respectful while on the job site. - Obtain a Level 1 Thermography Certification to IR scan energized Busway components as part of routine service visits and complete associated thermography reports. - Diagnose and repair on-site issues as required by end-users and contractors. - Train and mentor internal and 3rd party technicians related to on-site services. - Suggest new services identified in the marketplace through customer and contractor interaction and present ideas to management. - Identify and specify required testing equipment for new or existing on-site services to create efficiency gains or to increase depth of testing. Qualifications - High School Diploma or equivalent work experience. - Superior attention to detail. - Must be able to effectively communicate with customers verbally and in writing. - Service Oriented, actively looking for ways to help others. - Excellent critical thinking skills where you can use logic and reasoning to identify onsite product issues. - Basic knowledge of network communication protocols (Telnet, SNMP, BACnet, etc.). - Product knowledge and familiarity with Starline Busway. - Ability to present yourself professionally as a Starline representative, must act and dress the part. - Tardiness to job sites, inappropriate or improper dress or any form of disrespect while on the job site will not be tolerated. - Must be willing to make overnight trips, staying in one location for up to four consecutive nights, or longer on a rare occasion. - Willingness and desire to train and support both internal technicians as well as on-site customers, electricians, contractors, and end users. - Proficient experience with Microsoft Office and Windows. - Valid Driver’s License. - Ability to rent a vehicle. - Ability to obtain government mandated security clearances. - Valid Passport. - Ability to obtain a company credit card. - Experience using power and electrical testing tools and equipment. - Advanced knowledge and experience working on electrical components and meters. - Willingness to complete mandated training and certification programs. Requirements - Work performed at customer sites may be on active construction sites, which will require the use of personal protective equipment such as safety glasses, specific footwear, mandatory hearing protection, and electrical safety clothing on a site-by-site basis. - Ability to stand for prolonged periods of time. - Ability to climb ladders and perform work while standing on a ladder. - Ability to lift and carry up to 75 lbs. occasionally; ability to lift and carry up to 25 lbs. daily. - Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. - The ability to see details at close range (within a few feet of the observer). - Travel up to 90% of the time, when acting as a Service Technician, via car or airplane. - Ability to work long hours as needed at customer sites. Benefits - Comprehensive medical, dental, and vision coverage. - High employer 401K match. - Paid time off (PTO) and holiday pay. - Short-term and long-term disability benefit plans. - Above-benchmark paid maternity and parental leave. - Bonus opportunities in accordance with the Company’s incentive plans. - Paid time off to volunteer. - Active/growing Employee Resource Group network.

• Install, commission, and calibrate electronic and control‑based systems at customer sites. • Diagnose and troubleshoot complex electrical, mechanical, and software‑related issues in fielded equipment. • Perform factory acceptance tests (FATs), site acceptance tests (SATs), and support customer validation activities using established procedures and test equipment. • Provide timely, professional technical support to customers on‑site and remotely (phone/email), including outside normal business hours as needed to minimize downtime. • Interface directly with customers to quickly and thoroughly analyze problems and implement effective solutions. • Complete detailed service reports documenting work performed, system history, and recommendations for design improvements, obsolescence mitigation, or serviceability enhancements. • Develop and deliver technical training for customers and internal teams, including formal classroom and hands‑on instruction. • Assist in the development of training materials and curriculum, including “train‑the‑trainer” content. • Maintain a strong focus on safety when working around high‑voltage systems, moving equipment, and other potential hazards. • Support proposal development by providing technical input, cost estimates, and installation/service recommendations. • Support Sales and Business Development through technical expertise at customer meetings, industry trade shows, and field demonstrations in civil and military environments. • Collaborate cross‑functionally with Engineering, Program Management, and Manufacturing to resolve issues and improve products and processes.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is a remote, intermediate-level position where you will be responsible for the deployment and installation of our technology and hardware across the country, and handling customer support tickets and calls. You will be serving a key role ensuring that projects are completed on time and that our customers are successful with Mashgin. Excellent technical ability, communication skills, and problem solving are critical to this role. You will work directly with the product engineers in addition to our users, customers and their clients. This role requires someone to be based within the greater Atlanta area. What We Value - Impact: You will own significant responsibility and have total ownership over your work. We stay lean and efficient, so your work directly impacts the product we ship every day. - Simplicity: Complexity is a waste of time here—we take pride in building things that just work. - Hard Work: Forget the glamorous research papers. We prioritize the hard work it takes to achieve real-world clarity and accuracy. You will innovate relentlessly to push the boundaries of what’s possible in visual automation. - Humility: No task is beneath you. Whether it's high-level architecture or grunt work to fix a bug, we check our egos at the door and get real work done. - Ruthless Prioritization: If everything is on fire, nothing is. You will be expected to prioritize ruthlessly, cutting through distractions to focus on the most impactful product improvements. - Customer Innovation: We are customer-centric, not customer-pleasing. You won’t bend to every client demand; you will let innovation drive the product forward to solve the real problems our users face. - Efficiency: Meetings suck. We keep them short and only use them for alignment, giving you your time back to focus on real work. You Will Be - Traveling the country launching new locations and helping customers (50-75% travel is expected). - Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product. - Responding to customer escalations and inquiries, when needed seeking partners to assist. - Maintaining a subject-matter expert level of knowledge of deployment systems and software. - Installing kiosks to ensure our customers and clients are set up for success. - Planning and preparing for deployments. - Fielding customer service and support requests via texts, emails, phone calls, video calls, and in-person. Minimum Qualifications - Bachelor’s Degree (or equivalent experience). - Ability and desire to travel frequently. - Self-starter who is comfortable getting the job done without much assistance. - Relentlessly resourceful, always thinking outside the box to solve complex problems. - Strong communication skills. - Ability to lift 50 pounds or more. Preferred Qualifications - Prior IT or tech repair experience. - Experience with ServiceNow. - Strong technical ability: you should be comfortable doing things like installing drivers, diagnosing system issues, and building PCs using off-the-shelf components. What We Offer - An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries. - Excellent health, dental and vision insurance for you and your dependents. - 401k plan. - Flexible PTO policy. - Competitive salary in a small, rapidly scaling company. - Pet insurance for your fur babies. - Voluntary life insurance plan. - For roles based in Atlanta, GA, the starting salary for this position is estimated to be $95,000 USD. Note that total compensation for this position will be determined by candidate’s relevant qualifications, work experience, skills, and other relevant factors. This estimate excludes the value of any bonuses; the value of any benefits offered by Mashgin; and the potential future value of any other long-term incentives.

• Performs field service and routine maintenance as required • Provide onsite user training on defined product groups • Performs service on behalf of PerkinElmer overseas offices, to the standard expected across Europe • Ensures that documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision • Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard • Align personal working practices with performance targets • Maintains personal service spares issued and inventory records