West

Role Description This is where strategy meets execution. You’ll own the technical win on strategic enterprise deals—leading discovery, solution design, and demos for WestCX Orchestrate, including Voice, messaging, AI agents, and journey orchestration capabilities. More than supporting a sale, you’ll help define how customers bring outcome-driven orchestration into production in high-trust environments. - Lead technical strategy from discovery through proposal, demo, and post-sale alignment for enterprise opportunities - Translate operational challenges into orchestrated customer journeys and scalable reference architectures - Design and deliver tailored demos and proof-of-concepts, including full configuration of demo environments independently - Build ROI models and outcome-driven business cases around access, containment, cost-to-serve, completion, and revenue impact - Feed structured insights back to Product and GTM; contribute to reusable playbooks, assets, and enablement content Qualifications - 5+ years in solutions engineering, technical pre-sales, or solution architecture—ideally in cloud, contact center, or AI-enabled customer experience platforms - Proven track record in complex, multi-stakeholder enterprise deals in healthcare or other highly regulated industries - Hands-on experience with Voice, messaging, AI agents, intelligent routing, call containment, and journey orchestration use cases—from design through deployment and measurement - Strong grasp of APIs, integrations, and enterprise architecture across EHR, CRM, CCaaS, and analytics ecosystems - Executive presence with the ability to lead consultative conversations from frontline operators to C-suite - Curious, customer-first mindset with a bias toward repeatable processes and continuous improvement - Bachelor's in Computer Science, Engineering, Information Systems, or equivalent experience - Willingness to travel approximately 25–30% Benefits - Medical, dental, vision insurance - Health savings and flexible spending accounts - Mental health and wellness program (EAP) - Paid time off including vacation, holiday, and sick time - 401(k) retirement plan with company match up to 6% after one year - Tuition reimbursement & in-house learning platform - Service awards... and much more

Role Description Are you looking for a strategic, solutions-focused sales role in cutting-edge technology? As a Solution Sales Executive , you’ll have the opportunity to work with innovative conversational voice AI offerings, partner closely with account teams, and shape how organizations engage with their customers. With a mix of existing accounts and new logo pursuits, this role offers a dynamic portfolio and the ability to build a sales approach that fits your style while driving high-impact results. - Collaborate with account executives and solutions engineers to qualify opportunities. - Develop use cases and position our conversational AI voice solutions to meet real business needs. - Help clients modernize their contact centers and improve customer experiences. - Grow your career in technical SaaS solution selling while making a measurable impact on clients’ operations and outcomes. Qualifications - 5+ years quota-carrying experience selling voice solutions in contact center space. - Proven track record of meeting and exceeding $1M+ annual quotas. - Deep knowledge of IVR/IVA and contact center technologies. - Experience with Salesforce for forecasting and opportunity management. - Bachelor's degree or equivalent work experience. - Healthcare or health/life sciences industry experience. - Experience with conversational AI technologies. - Existing relationships in healthcare provider market. - Willingness to travel to customers as needed (25-30% travel expected). Benefits - Medical, dental, vision insurance. - Health savings and flexible spending accounts. - Mental health and wellness program (EAP). - Paid time off including vacation, holiday, and sick time. - 401(k) retirement plan with company match up to 6% after one year. - Tuition reimbursement & in-house learning platform. - Service awards... and much more.

Role Description WestCX is hiring a hunter-minded Enterprise Account Executive to drive net-new ARR across large, complex health systems and IDNs. This role is built for seasoned enterprise sellers who can open doors, create executive urgency, and close strategic healthcare deals—entirely from an inside motion. You’ll own full-cycle enterprise sales in some of the most regulated, operationally complex environments in healthcare. - Hunt and close net-new enterprise logos within assigned health system territories. - Penetrate complex health systems using outbound, inbound, and partner-led motions. - Run long, multi-stakeholder sales cycles across clinical, IT, operations, revenue cycle, and C-suite leaders. - Lead value-based discovery and build executive-level business cases and ROI. - Navigate enterprise procurement, security, legal, and compliance reviews. - Build and manage a multi-quarter enterprise pipeline aligned to quota. - Forecast accurately and maintain strong deal hygiene in Salesforce. Qualifications - 5+ years of enterprise SaaS sales experience. - Proven success closing net-new enterprise business with long sales cycles. - Experience selling into health systems or highly regulated industries. - Strong executive presence and consultative selling skills. - Disciplined forecasting and CRM fluency. - Healthcare SaaS experience with EHR or enterprise integrations. - Familiarity with patient engagement, communications, or revenue cycle solutions. - Experience navigating IDN or large health system procurement models. Benefits - Medical, dental, vision insurance - Health savings and flexible spending accounts - Mental health and wellness program (EAP) - Paid time off including vacation, holiday and sick time - 401(k) retirement plan with company match up to 6% after one year - Tuition reimbursement & in-house learning platform - Service awards... and much more

Who We Are WestCX is the intelligence behind every trusted interaction. We unify conversation, data, and insight across complex, regulated industries – so organizations can deliver experiences that are personal, compliant, and effortless. Built on decades of innovation across our portfolio brands – Mosaicx and Televox – WestCX combines conversational AI, automation, and analytics to deliver trusted, outcome-driven communication. Learn more at www.westcx.com. Lead the Future of AI in Healthcare WestCX is looking for a VP, Product to shape the next generation of AI-driven healthcare software and orchestration platforms. This is a rare opportunity to lead at the intersection of product strategy, commercial impact, and AI innovation — bringing intelligent, enterprise-grade solutions to a complex and highly regulated industry. As a senior executive and member of the C-Suite, you will define the product vision, guide portfolio strategy, and help build the operating model that enables WestCX to move faster, think bigger, and deliver more value to customers. You’ll be responsible for ensuring our products not only keep pace with AI innovation, but set the standard for how AI is applied safely, responsibly, and effectively in healthcare. This role is ideal for a product leader who combines strategic vision, technical fluency, and commercial instinct — someone who knows how to turn emerging technology into differentiated products, measurable outcomes, and lasting business value. What You’ll Build and Lead - Own the long-term product vision for WestCX’s AI-native platform portfolio and translate enterprise strategy into a focused, actionable roadmap. - Partner with executive leadership to shape business priorities and ensure product strategy drives growth, customer value, and market differentiation. - Lead full product-line P&L ownership, including revenue growth, margin improvement, pricing and packaging, investment decisions, and commercial business cases. - Drive discovery, prototyping, and delivery of AI/ML capabilities across agentic workflows, LLM-based products, and predictive solutions for clinical and operational use cases. - Use modern Generative AI tools, including Claude Code and similar frameworks, to accelerate prototyping, feature development, requirements translation, and execution. - Help architect and scale AI-driven systems using orchestration and agentic frameworks such as Lang Chain, Lang Graph, Crew AI, n8n, or similar technologies. - Work across Engineering, Data Science, Clinical, Security, Operations, Commercial, and Go-to-Market teams to bring products to market with speed, quality, and precision. - Establish an AI-native product operating model that improves velocity while upholding enterprise standards for quality, privacy, security, and compliance. - Partner with legal, privacy, security, and compliance teams to ensure responsible AI deployment in regulated healthcare environments. - Champion test-driven AI engineering practices, including evaluation frameworks, observability, modular architecture, and release discipline. - Build and mentor a high-performing product organization, developing talent across Product Management, Design, Analytics, and AI-native roles. - Maintain deep insight into healthcare workflows, customer needs, market trends, and regulatory shifts to inform roadmap, strategy, and differentiation. Why WestCX, Why This Role This is not a conventional product leadership role. It is an opportunity to help define how AI is built, governed, and scaled in healthcare — with direct influence on product innovation, commercial results, and company strategy. At WestCX, product leadership is expected to be hands-on, forward-looking, and deeply connected to both customer outcomes and business performance. You will not only set direction, but also help create the frameworks, tools, and culture that enable the broader organization to move faster and smarter. If you are energized by the opportunity to shape a category-defining product portfolio, modernize how AI products are delivered, and build a team that combines speed with rigor, this is the role for you. What You Bring - 8+ years of product leadership experience in high-growth B2B SaaS or AI-enabled enterprise environments. - Proven ownership of, or strong influence over, product-line P&L including revenue growth, pricing and packaging, margin improvement, and portfolio investment decisions. - Deep experience with AI/ML and Generative AI, including hands-on leadership of LLM-based product capabilities. - Practical fluency with modern GenAI development tools such as Claude Code and similar frameworks, and a track record of using them to accelerate iteration and delivery. - Strong technical depth and the ability to partner effectively with engineering and data science teams on RAG systems, agentic orchestration, evaluation pipelines, model risk management, secure architecture, and modular system design. - Experience working with or productizing orchestration frameworks such as Lang Chain, Lang Graph, Crew AI, n8n, or similar technologies. - A disciplined approach to AI quality, including testing, observability, security, and release governance in enterprise environments. - A strong record of building high-performing teams, leading cross-functional change, and operating effectively in fast-paced environments. - Exceptional communication, executive presence, and decision-making skills. - Bachelor’s degree in Business, Computer Science, Engineering, or a related field required; MBA or advanced degree preferred. _____________________________________________________________________________________________________ Why Join Us: If you are passionate about pushing the boundaries of AI and driving innovation, we invite you to apply for this exciting opportunity. Join WestCX and be part of a dynamic company that is shaping the future of conversational AI. In addition to competitive pay, we understand that employee benefits are an important factor in your choice of where to work. That’s why we offer a comprehensive benefits program for you and your family. - Medical, dental, vision insurance - Health savings and flexible spending accounts - Mental health and wellness program (EAP) - Paid time off including vacation, holiday and sick time - 401(k) retirement plan with company match up to 6% after one year - Tuition reimbursement & in house learning platform - Service awards. . . and much more We have discovered the most effective way to create and maintain a global presence is to represent diversity in our workforce. Our company continues to thrive because we employ a unique group of diverse, talented individuals.

Who We Are WestCX is the intelligence behind every trusted interaction. We unify conversation, data, and insight across complex, regulated industries – so organizations can deliver experiences that are personal, compliant, and effortless. Built on decades of innovation across our portfolio brands – Mosaicx and Televox – WestCX combines conversational AI, automation, and analytics to deliver trusted, outcome-driven communication. Learn more at www.westcx.com. The Opportunity We’re seeking a Sr. Solutions Engineer to help connect business needs with technical capabilities in a fast-moving, customer-facing environment. This role plays an important part in both current customer support and new customer discovery, while also helping shape how WestCX solutions are positioned, demonstrated, and delivered. You’ll work across a range of solution areas and client needs, making this a hands-on and varied opportunity for someone who enjoys solving problems, engaging directly with customers, and translating technical complexity into practical outcomes. As the team continues expanding its capabilities in AI-driven customer experience, this role will also help bring forward-thinking perspective to conversations around AI, conversational AI, IVR, and IVA. Healthcare experience is highly preferred. What You’ll Do - Partner with existing customers on solution-related questions, project support needs, and technical discussions - Participate in customer meetings and help align technical capabilities to desired outcomes - Support new customer discovery by understanding business goals, technical environments, and workflow requirements - Evaluate integration considerations and research how customer systems connect to WestCX solutions - Prepare for and deliver product and platform demonstrations for current and prospective customers - Tailor demo scenarios and supporting materials to customer needs and solution capabilities - Contribute to discussions around AI, conversational AI, IVR, and IVA use cases - Help assess how these technologies fit into customer workflows to support self-service and business outcomes - Collaborate across the team during onboarding and beyond, including shadowing, shared call participation, and guided handoffs - Bring initiative, thoughtful questions, and sound judgment to improve how the team works and how solutions are delivered Why This Role Is Different This is a unique opportunity to join a team that values technical depth, customer engagement, and strategic thinking equally. We’re looking for someone who can do more than respond to requests — someone who understands the why behind the ask, can challenge the how when needed, and help shape a better solution. You’ll be joining a team that is growing not just in volume, but in capability and perspective. Your ideas, technical insight, and customer-first mindset will help strengthen how the team approaches integrations, AI, and healthcare-related solution conversations. If you enjoy working across business, technology, and customer relationships, this role offers the chance to make a meaningful impact. What You Bring - Experience in solutions engineering, technical pre-sales, or a similar customer-facing technical role, ideally delivering cloud or AI-powered customer experience solutions - Proven ability to translate business requirements into workable technical approaches, including where and how to apply AI to improve workflows and outcomes - Experience supporting customer meetings, discovery sessions, and product demonstrations that highlight AI-assisted and automated experiences - Strong understanding of integration concepts, data flows, and technical feasibility across platforms and workflows, including how AI services (NLU, LLMs, analytics, routing) fit into existing architectures - Hands-on experience implementing AI or automation in real-world scenarios (e.g., Conversational AI, IVR/IVA flows, virtual agents, call deflection, summarization, or intelligent routing), from design through measurement of business impact - Familiarity with AI, Conversational AI, IVR, or IVA solutions and their role in customer experience, with the ability to explain capabilities, limitations, and trade-offs to both technical and non-technical stakeholders - Strong communication and collaboration skills with customers, sales partners, and internal stakeholders; comfortable leading technical discussions about AI-enabled solutions - A curious, proactive mindset: you experiment with new AI tools and techniques, think critically about where they add value, and recommend better approaches based on data - Healthcare experience highly preferred, especially applying AI in regulated environments with attention to privacy, security, and compliance - A desire to contribute to team growth, improve processes, and support solution success, including helping develop AI best practices, playbooks, and reusable patterns Why Join Us: If you are passionate about pushing the boundaries of AI and driving innovation, we invite you to apply for this exciting opportunity. Join WestCX and be part of a dynamic company that is shaping the future of conversational AI. In addition to competitive pay, we understand that employee benefits are an important factor in your choice of where to work. That’s why we offer a comprehensive benefits program for you and your family. - Medical, dental, vision insurance - Health savings and flexible spending accounts - Mental health and wellness program (EAP) - Paid time off including vacation, holiday and sick time - 401(k) retirement plan with company match up to 6% after one year - Tuition reimbursement & in house learning platform - Service awards. . . and much more We have discovered the most effective way to create and maintain a global presence is to represent diversity in our workforce. Our company continues to thrive because we employ a unique group of diverse, talented individuals.

Who We Are WestCX is the intelligence behind every trusted interaction. We unify conversation, data, and insight across complex, regulated industries – so organizations can deliver experiences that are personal, compliant, and effortless. Built on decades of innovation across our portfolio brands – Mosaicx and Televox – WestCX combines conversational AI, automation, and analytics to deliver trusted, outcome-driven communication. Learn more at www.westcx.com. The Opportunity We are looking for a strategic and entrepreneurial partner leader to build and scale our enterprise partner ecosystem. In this role, you will develop relationships with leading global system integrators, CX consultancies, and contact center transformation firms to drive enterprise adoption of our AI platform. You will play a critical role in positioning our technology as a key component of modern contact center and enterprise automation strategies while creating scalable partner-driven revenue channels. What You'll Do - Build and grow a global ecosystem of strategic partners including system integrators, CX consultancies, and contact center transformation firms, developing repeatable engagement models for enablement, certification, and co-selling. - Establish and execute joint go-to-market strategies with partners across key industries such as healthcare, financial services, retail, and enterprise services. - Drive enterprise revenue through partner-sourced and partner-influenced opportunities by working closely with direct sales teams on co-selling motions, partner-led implementations, and joint account planning. - Generate pipeline through partner roadshows, industry events, and coordinated go-to-market activities with strategic partners. - Develop and deepen alliances with leading CX and CCaaS ecosystem providers including Genesys, NICE, Five9, Amazon Web Services, and Salesforce, positioning our platform as a strategic component of contact center modernization and enterprise automation initiatives. - Build relationships with global and regional consulting firms such as Accenture, Deloitte, Cognizant, Infosys, and Tata Consultancy Services and embed our platform within their AI, CX transformation, and digital operations practices. - Collaborate with partner architects and technical leaders to integrate our platform into complex enterprise environments and enable partners to build implementation services and industry solutions around it. - Establish relationships with partner executives, practice leaders, and solution architects while representing the company at industry events, partner summits, and strategic customer engagements. Why This Role is Different This role sits at the center of enterprise AI adoption and partner-driven growth. Rather than managing a traditional reseller channel, you will shape strategic alliances that influence large-scale contact center modernization and digital transformation initiatives. You will work directly with some of the world’s most influential consulting firms and technology platforms while helping embed our AI capabilities into complex enterprise environments. This is an opportunity to build a partner ecosystem that can become a major driver of enterprise revenue and long-term platform adoption. What You’ll Bring - 10+ years of experience in enterprise software sales, alliances, or channel leadership. - Proven track record of building enterprise channel partnerships that generate measurable revenue. - Experience working with system integrators and consulting partners in complex enterprise environments. - Demonstrated success influencing or closing multi-million-dollar enterprise deals through partner ecosystems. - Deep familiarity with contact center technologies, CX platforms, or enterprise automation solutions. - Strong understanding of conversational AI, automation platforms, contact center technologies, API-based integrations, cloud platforms, and enterprise architecture. - Ability to engage credibly with enterprise architects, CTOs, CIOs, digital transformation leaders, and contact center modernization teams. - Experience partnering within AI, conversational AI, CCaaS, or workflow automation platforms is strongly preferred. - Background in healthcare, financial services, or other regulated industries is a plus. - Experience launching or scaling a partner ecosystem within a high-growth technology company is highly valued. Why Join Us: If you are passionate about pushing the boundaries of AI and driving innovation, we invite you to apply for this exciting opportunity. Join WestCX and be part of a dynamic company that is shaping the future of conversational AI. In addition to competitive pay, we understand that employee benefits are an important factor in your choice of where to work. That’s why we offer a comprehensive benefits program for you and your family. - Medical, dental, vision insurance - Health savings and flexible spending accounts - Mental health and wellness program (EAP) - Paid time off including vacation, holiday and sick time - 401(k) retirement plan with company match up to 6% after one year - Tuition reimbursement & in house learning platform - Service awards. . . and much more Apply today and be a part of Innovative Technology! We have discovered the most effective way to create and maintain a global presence is to represent diversity in our workforce. Our company continues to thrive because we employ a unique group of diverse, talented individuals. It is our practice that no employee or job applicant be treated unfairly on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any factor unrelated to sound business practice. We have discovered the most effective way to create and maintain a global presence is to represent diversity in our workforce. Our company continues to thrive because we employ a unique group of diverse, talented individuals. It is our practice that no employee or job applicant be treated unfairly on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any factor unrelated to sound business practice.

Strategic Enterprise Account Executive – (Healthcare Payer) Who We Are WestCX is the intelligence behind every trusted interaction. We unify conversation, data, and insight across complex, regulated industries—so organizations can deliver experiences that are personal, compliant, and effortless. Built on decades of innovation across our portfolio brands—Mosaicx and Televox—WestCX combines conversational AI, automation, and analytics to deliver trusted, outcome-driven communication. Learn more at www.westcx.com. The Opportunity WestCX is seeking a Strategic Enterprise Account Executive to own, retain, and grow a flagship Payer account, one of the most visible and high-impact Payer relationships in our portfolio. This role carries full responsibility for expanding WestCX’s footprint within the client across Medicaid, Medicare, and Commercial lines of business. You will operate as a trusted executive partner to Aetna stakeholders, navigating complex payer environments, shaping multi-year expansion strategies, and driving measurable business outcomes through conversational AI, IVR/IVA, and omnichannel engagement solutions. The right candidate brings prior experience selling into national healthcare payers, understands payer decision-making dynamics, and thrives in long-cycle, high-stakes enterprise sales motions. What You’ll Do Strategic Account Ownership & Growth - Serve as the single-threaded sales owner for the account, responsible for renewals, expansions, and long-term account strategy. - Identify and execute expansion opportunities across Medicaid, Medicare, and Commercial lines of business. - Build and maintain executive relationships across operations, technology, CX, and business leadership within the account. Enterprise Solution Selling - Partner closely with Solutions Engineering, Customer Success, Product, and Executive Leadership to design, position, and close complex enterprise solutions. - Lead discovery, use-case development, ROI modeling, and executive-level value articulation. - Translate WestCX’s conversational AI, IVR/IVA, SMS/RCS, and orchestration capabilities into clear, outcome-driven business value aligned to payer KPIs (containment, deflection, cost-to-serve, member/provider experience). Executive Engagement & Deal Leadership - Navigate long, multi-stakeholder buying cycles with confidence and structure. - Drive alignment from frontline operators to C-suite sponsors. - Lead contract negotiations, commercial structuring, forecasting, and internal deal governance. Forecasting & Internal Leadership - Own pipeline, forecasting, and account planning in Salesforce with precision and accountability. - Act as the voice of the customer internally, influencing roadmap priorities and go-to-market strategy based on account insights. Why This Role Is Different A Career-Defining Strategic Account - This account represents significant untapped whitespace, making this one of the most important growth accounts at WestCX. Operate at the Intersection of AI, CX, and Healthcare - You’ll sell advanced conversational AI solutions into one of the most regulated and complex environments in healthcare—where outcomes, compliance, and trust matter. True Enterprise Selling - This role requires strategic thinking, executive presence, and the ability to orchestrate internal and external stakeholders to drive multi-million-dollar outcomes. What You Bring Required - 5+ years of quota-carrying enterprise sales experience in the contact center, IVR/IVA, conversational AI, or CX technology space - Proven success selling into large healthcare payers or highly regulated enterprises - Track record of consistently meeting or exceeding $1M+ annual quotas - Deep understanding of enterprise buying cycles, executive selling, and complex deal navigation - Experience using Salesforce for forecasting, pipeline, and account management - Bachelor’s degree or equivalent experience - Willingness to travel to customers as needed (25–30%) Strongly Preferred - Healthcare payer domain expertise (Medicaid, Medicare, Commercial) - Experience selling conversational AI, IVR/IVA, omnichannel messaging, or SaaS platforms Why Join WestCX If you’re passionate about driving innovation in healthcare, building executive-level partnerships, and owning a truly strategic enterprise account, this role offers the opportunity to make a visible and lasting impact. At WestCX, you’ll help shape the future of conversational AI while advancing your career at the highest levels of enterprise sales. Benefits In addition to competitive compensation, WestCX offers a comprehensive benefits program, including: - Medical, dental, and vision insurance - Health savings and flexible spending accounts - Mental health and wellness program (EAP) - Paid time off (vacation, holidays, sick time) - 401(k) with company match up to 6% after one year - Tuition reimbursement and in-house learning platform - Service awards and more WestCX is committed to building a diverse and inclusive workforce and is proud to be an equal opportunity employer.