WestCX is the intelligence behind every trusted interaction. We unify conversation, data, and insight across complex, regulated industries – so organizations can deliver experiences that are personal, compliant, and effortless. Built on decades of innovation across our portfolio brands – Mosaicx and Televox – WestCX combines conversational AI, automation, and analytics to deliver trusted, outcome-driven communication.
Senior Solutions Engineer
Location
United States
Posted
9 days ago
Salary
0
Seniority
Senior
Job Description
Senior Solutions Engineer
West
Role Description This is where strategy meets execution. You’ll own the technical win on strategic enterprise deals—leading discovery, solution design, and demos for WestCX Orchestrate, including Voice, messaging, AI agents, and journey orchestration capabilities. More than supporting a sale, you’ll help define how customers bring outcome-driven orchestration into production in high-trust environments. - Lead technical strategy from discovery through proposal, demo, and post-sale alignment for enterprise opportunities - Translate operational challenges into orchestrated customer journeys and scalable reference architectures - Design and deliver tailored demos and proof-of-concepts, including full configuration of demo environments independently - Build ROI models and outcome-driven business cases around access, containment, cost-to-serve, completion, and revenue impact - Feed structured insights back to Product and GTM; contribute to reusable playbooks, assets, and enablement content Qualifications - 5+ years in solutions engineering, technical pre-sales, or solution architecture—ideally in cloud, contact center, or AI-enabled customer experience platforms - Proven track record in complex, multi-stakeholder enterprise deals in healthcare or other highly regulated industries - Hands-on experience with Voice, messaging, AI agents, intelligent routing, call containment, and journey orchestration use cases—from design through deployment and measurement - Strong grasp of APIs, integrations, and enterprise architecture across EHR, CRM, CCaaS, and analytics ecosystems - Executive presence with the ability to lead consultative conversations from frontline operators to C-suite - Curious, customer-first mindset with a bias toward repeatable processes and continuous improvement - Bachelor's in Computer Science, Engineering, Information Systems, or equivalent experience - Willingness to travel approximately 25–30% Benefits - Medical, dental, vision insurance - Health savings and flexible spending accounts - Mental health and wellness program (EAP) - Paid time off including vacation, holiday, and sick time - 401(k) retirement plan with company match up to 6% after one year - Tuition reimbursement & in-house learning platform - Service awards... and much more
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