WebPT

Role Description As a Sales Development Representative, you'll be a key contributor to the WebPT revenue engine by locating and building relationships with clinics who can use WebPT’s portfolio of products. WebPT is looking for an energetic, tech-savvy, and creative individual to join our exceptional sales team. The Sales Development Representative (SDR) is an excellent position for anyone interested in breaking into the sales field. - Identify and convert sales qualified leads (SQLs) into demos. - Work toward achieving monthly and quarterly goals. - Expertly navigate on the phones to make contact with key decision makers. - Respond in real time to sign ups from the WebPT website. - Monitor real time web chat on the WebPT website. - Follow up with leads via phone and email to schedule meetings between prospects and WebPT sales people. - Answer questions and overcome objections regarding WebPT with an end goal of scheduling the demo. - Communicate in a manner that establishes WebPT as an authoritative source and gives the prospect a feel for the brand. - Establish rapport on the phone and back it up with confident credibility. - Support marketing efforts by assisting in online, direct mail and other marketing campaigns. - Be reliable and punctual in reporting for work and taking designated breaks. - Be resourceful, tenacious, and personable. - Able to handle rejection. - Competitive in nature. - Team player mentality. Qualifications - At least one year of SDR or equivalent sales experience. Requirements - Healthcare/PT sales experience and knowledge. - Experience selling a SaaS product. - Experience using Salesforce, Gong or WebPT products. - Bachelor’s degree. Culture is at our Core - Service: Create Raving Fans. - Accountability: F Up; Own Up. - Attitude: Possess True Grit. - Personality: Be Minty. - Work Ethic: Be Rock Solid. - Community Outreach: Give Back. - Health and Wellness: Live Better. - Resource Efficiency: Do Más With Menos. Benefits - Ample Time Off for fun and rest. - Work from nearly anywhere in the US. - Time Off to make an impact through volunteering. - Multiple Employee Resource Groups (ERGs). - Health, Dental, Vision, 401k, HSA, and many other benefits. - Authenticity and Acceptance.

Role Description As a Product Marketing Manager, you will support the go-to-market strategy for WebPT's product portfolio, with a focus on solutions that serve the rehab therapy market. This role is ideal for an emerging product marketer who understands how AI is reshaping industries, is eager to be part of that evolution, and has a passion for connecting the right message with the right audience. - Support the go-to-market strategy for WebPT's product portfolio across the rehab therapy market. - Work cross-functionally to support the go-to-market strategy for new solutions and feature launches, contributing to planning and execution. - Partner with Marketing to help develop product positioning, buyer personas, and differentiation messaging that supports the selling process. - Support marketing campaigns and events, including tradeshows and webinars. - Enable the Sales and Success teams to win by ensuring they understand the messaging, positioning, and pricing in the market. - Research and maintain up-to-date competitive intelligence across WebPT's product lines, focusing on how AI is reshaping the competitive landscape. - Support win/loss analysis efforts by gathering and synthesizing data on why prospects choose WebPT or a competitor. - Analyze market and Member feedback to suggest how to best position and communicate our software offerings. - Collaborate with Product Management to share findings from market research and contribute to roadmap discussions. Qualifications - Two to three years of previous B2B SaaS product marketing experience, preferably in the software/tech industry. - Familiarity with the rehab therapy market or a strong interest in developing deep expertise in the space. - A genuine curiosity about how AI is evolving and a strong desire to embrace AI tools. - Bachelor's degree in marketing, business, or a related field — or equivalent years of experience. - Experience supporting product positioning and competitive analysis. - Exposure to building and executing go-to-market strategies. - Experience collaborating effectively across functions like sales and product management. - Experience working with cross-functional Marketing teams to deliver programs. - Excellent communication skills, both written and verbal. - Be a team player and work well with a highly collaborative team. - Be organized, ahead of schedule, communicative, and accountable. - Willingness to travel to local and/or out-of-area WebPT customer clinics for in-person engagement and research. - Ability to learn the WebPT application inside and out. - Strong customer service skills, including active listening and clear communication. - Willingness to manage change, grow with the company, and remain focused under pressure. Benefits - Ample Time Off for fun and rest. - Work from nearly anywhere in the US. - Time Off to make an impact through volunteering. - Multiple Employee Resource Groups (ERGs). - Health, Dental, Vision, 401k, HSA, and many other benefits. Company Description Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.

Role Description The WebPT Manager of HR Systems & Analytics manages, maintains, and organizes human resources information within the Human Resources Information System (HRIS), UKG, while also providing actionable human capital reporting as part of the Employee Success department. - Serve as lead representative and liaison between Employee Success, Payroll, Finance, IT, external vendors, and other stakeholders for HR systems and applications. - Provide data summaries or statistical analysis for use in strategic planning or decision making. - Collaborate with departmental leadership to provide metrics and analytics to assist the financial forecasting team to build revenue and staffing modules. - Follow established procedures for updating, validating, and correcting employee records or other related HR data. - Design and maintain all HR Systems including but not limited to HRIS, LMS, BI, Org Charts and ensure system tables, pay rules, business process configuration, and update as necessary. - Test and activate new application solutions, changes or enhancements made to HRIS modules or system as a whole using Release Management tools and/or processes. - Ensure accuracy and integrity of organization data within the HRIS. - Build queries, reports, and dashboards to support business needs utilizing appropriate reporting tools. - Work with L&D to create web-based training videos and documentation to support new hire onboarding as needed for various levels of users. - Train Human Resources teammates on new processes/functionality. - Support security model and business processes to ensure data confidentiality and business processes are effectively managed. - Be accountable for permissions, access, personalization, and similar system operations and settings for users. - Design and configure various UKG modules to include recruiting, onboarding, core, payroll, compensation, talent management, benefits prime, etc. - Complete required federal, state, local or other reporting mandates (EEO, Vets, ACA, 401k, etc.). Qualifications - 5+ years of experience in HRIS with system administration and/or analyst responsibilities. - Have a mastery-level knowledge of UKG (Core HR, Payroll, Benefits, etc.). - Mastery level experience with Microsoft Excel and BI. - Drive to deliver results in a high-growth organization. - Prior experience working with detailed and complex data analytics. - Ability to make decisions, problem solve and have a knack for finding solutions. - Able to work with changing deadlines and aggressive priorities, in a fast-paced and high-growth business environment. - Self-starter, strong communication skills, strong attention to detail and accuracy, and must be able to multitask effectively. - Ability to maintain focus and produce project deliverables according to established deadlines. - Comfortable working with staff within all levels of the organization. - Strong discretion in dealing with highly confidential and sensitive information. - Ability to adapt and adjust to change, quick learner with technology aptitude, and excellent customer service attitudes. - Must be flexible and willing to work the demands of the department which may be subject to evenings, weekends and holidays. Benefits - Ample Time Off for fun and rest. - Work from nearly anywhere in the US. - Time Off to make an impact through volunteering. - Multiple Employee Resource Groups (ERGs). - Health, Dental, Vision, 401k, HSA, and many other benefits. Company Description Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.

Role Description - Review contract billing events for proper entry in SFDC against customer contract. - Track any pending contractual issues, billing issues, or pending invoices and work with other departments to make the necessary corrections. - Manage and action daily review of the SFDC Case Management System. - Assist with manually correcting invoices and credits as needed. - Respond to a variety of account related questions quickly and accurately via phone and email. - Process new sales orders timely and accurately. - Perform account audits and make adjustments when needed; pay close attention to detail. - Accurately fulfill member requests to account changes in a timely manner. This includes license adjustments, module adjustments, location adds, cancellations, account restructures, invoice requests, etc. - Adhere to all confidentiality and compliance regulations, including HIPAA. Qualifications - Associate’s degree or equivalent combination of education and experience. - 5+ years relevant professional level work experience. - Advanced MS Office skills required (Outlook, Excel, Word, etc.). - Ability to work in multiple accounting software systems such as Salesforce and Sage Intacct. - Ability to identify process improvement opportunities and recommendations. - Experience with Salesforce. - Ability to work 8:30 AM - 5 PM PST. Requirements - Experience reviewing contract terms and customer quotes preferred. - Experience reconciling customer invoices to customer contracts preferred. - 5+ years of experience in a high volume, high intensity environment preferred. Benefits - Ample Time Off for fun and rest. - Work from nearly anywhere in the US. - WFH supply budget. - Time Off to make an impact through volunteering. - Multiple Employee Resource Groups (ERGs). - Health, Dental, Vision, 401k, HSA, and many other benefits. Company Description Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.

Role Description WebPT is a leading provider of electronic medical records and billing solutions designed to empower healthcare providers with cutting-edge technology. We are looking for a visionary Principal Product Manager with deep front-end RCM expertise to join our dynamic team. The Principal Product Manager will be responsible for defining and executing cross-organization product strategies that align with WebPT's business objectives, focusing on integrated Revenue Cycle Management solutions. - Define, drive, and represent the product strategy for RCM initiatives, collaborating with stakeholders to ensure alignment with business goals, market needs, and customer expectations. - Form external partnerships to accelerate the strategy of the WebPT RCM platform ecosystem. - Lead cross-functional collaboration to drive execution of strategic RCM initiatives. - Partner across engineering, UX, marketing, sales, and customer success teams to deliver high-quality products. - Drive market research and competitive analysis within the front-end RCM landscape. - Develop detailed business case presentations that are data-driven and fiscally grounded. - Clearly communicate RCM product vision and strategy to executives, stakeholders, and team members. - Drive education and adoption of a culture of innovation and continuous improvement. Qualifications - Bachelor's degree in Computer Science, Business, Healthcare, or a related field — or equivalent practical experience. - 7+ years of product management experience, with at least 3 years in a senior role focused on Revenue Cycle Management. - Proven success in driving product strategy and execution within healthcare technology. - Strong understanding of revenue cycle processes including point-of-service collections. - Strong understanding of EMR systems, healthcare interoperability, and APIs. - Excellent leadership, communication, and stakeholder management skills. - Flexibility with a proven track record of organizing and launching cross-enterprise workstreams. - Analytical mindset with expertise in leveraging data to inform product decisions. - Experience leading cross-functional teams and driving alignment across multiple stakeholders. - Ability to thrive in a fast-paced, dynamic environment with a focus on execution and results. Requirements - Experience working with eligibility and benefits data standards (e.g., EDI 270/271, HL7, FHIR). - Familiarity with prior authorization standards and initiatives. - Familiarity with regulatory bodies and compliance requirements. - Familiarity with AI-driven technologies applied to front-end RCM. - Strong background in user research and data analytics. Benefits - Ample Time Off for fun and rest. - Work from nearly anywhere in the US. - Time Off to make an impact through volunteering. - Multiple Employee Resource Groups (ERGs). - Health, Dental, Vision, 401k, HSA, and many other benefits.

Role Description As an Account Manager for WebPT, you will own the customer relationship for a portfolio of customers, serving as a strategic partner to ensure each of your assigned customers achieves measurable value from our software solutions. You will own both customer retention and revenue growth within your assigned portfolio. - Proactively guide customers on best practices, new functionalities, and industry developments. - Identify products and services that customers should be using, but aren’t, and upsell accordingly. - Advocate internally to remove barriers and enhance the overall customer experience. - Success reflected through strong retention, growth, and overall health of your assigned member portfolio. Qualifications - BA or BS degree - 3+ years of sales and/or account management experience in the healthcare SaaS market, ideally working with physical therapy or physician practices - Approximately 25–30% travel to client sites and company events - Possess a growth mindset—resourceful, results-oriented, hands-on, accustomed to working with a team - Experience working in Salesforce, Gong, Salesloft, Gainsight, or similar CRM and sales/revenue - Proven ability to manage relationships across multiple levels of an organization - Work well autonomously while being a highly contributing member of the team - Exude confidence and communicate accurately and honestly - Actively listen to customers and develop meaningful relationships - Professional attitude with the ability to navigate intense situations under pressure - Excellent written and verbal communication, presentation, and problem-solving skills - Exceptional time management skills and ability to juggle multiple priorities - Strong writer and speaker: documents, presentations, webinars, and events - Understanding of operations and day-to-day processes of typical SaaS environments Requirements - Achieve assigned sales quota by identifying, nurturing, and closing cross-sell and upsell opportunities - Ensure achievement of sales targets for RCM service adoption and expansion - Achieve high net revenue retention and logo retention across your portfolio - Monitor member health to proactively identify churn risks - Address escalations promptly, collaborating with leadership to create corrective action plans - Serve as the primary point of contact for assigned members - Build long-term relationships with key stakeholders - Collaborate with internal teams to ensure seamless delivery of services - Act as the voice of the member internally - Develop and deploy one-to-many approaches with subsets within the assigned portfolio Benefits - Ample Time Off for fun and rest - Work from nearly anywhere in the US - Time Off to make an impact through volunteering - Multiple Employee Resource Groups (ERGs) - Health, Dental, Vision, 401k, HSA, and many other benefits - Authenticity and Acceptance

Role Description WebPT is looking for a world class Success Manager who can execute a One to Many approach to help Members’ strategic business goals and how our product suite can contribute to their execution and overall success. As part of the WebPT Success Team, you will be responsible for ensuring your portfolio of Members are getting the most out of their WebPT membership. You will partner with outpatient rehab therapy practices across the United States, helping them achieve their goals and desired outcomes on their path to greatness. You will educate Members about new functionalities, best practices and industry developments that increase the value WebPT delivers to their practice. You will help members leverage business analytics and promote solid data-driven practices. You will develop a deep understanding of Member engagement and the WebPT platform; to create and evolve best practices around our technology. What You’ll Be Doing As A Part of Our Team - Create and maintain raving fans throughout your book of business - Serve as the main point of contact for Members and own all aspects of the relationship - Retain and grow your book of business - Track and closely monitor account health: concerns expressed via NPS surveys, proactively identify risk and initiate the necessary action plans to prevent churn - Provide input to the Training team to ensure that curriculum and application notes help Members understand actions they need to take to ensure ongoing value as our products and the industry evolve - Deliver a proactive client engagement experience for the Members you serve - Plan for and conduct on and off-site Executive Business Reviews with Members to drive strategy and partnership - Proactively manage accounts with multiple product lines - Serve as an agent of change internally and externally, always pushing toward greater performance and outcomes individually, as a team, and as an organization - Assist Members in navigating the correct support paths - Create and maintain strategic success plans for Member accounts outlining proactive objectives and activities adhering to appropriate cadences and deadlines - Identify upsell and cross-sell opportunities and facilitate handoff to the Sales Team to close - Identify areas for improvement, not only in our products and services, but also in the Member Success function - Create and maintain open lines of communication with relevant stakeholders in Sales, Marketing, Product and Engineering to deliver a world-class Member experience - Maintain strict confidentiality and compliance, adhering to all HIPAA regulations - Perform other duties, as assigned Qualifications - Able & willing to travel 25% - 30% of the time to meet with Members - 2 years of Customer Success Management experience or a combination of outpatient clinic or other account management type experience - Exceptional communication, account management, project management, and problem-solving skills - Innovative and creative with an eye for process improvement and program development - Analytical and logical ability to understand business analytics and workflows, and how they map to base application functionality - Planning and coordination of activities across many different levels within, and across internal and external teams - Empathy for our customers, while protecting the interest of our company and its assets - Organized and systematic, with great attention to detail - Simultaneous management of many complex projects within a book of business - Quick learner of medical terminology and practices and able to communicate those to others - Excellent ability to organize, process and interpret data analytics and KPIs - Proven ability to provide clear, actionable recommendations for improvement based on the resulting data - Excellent ability to perform with a professional demeanor while utilizing sound judgement and time management skills - Professional attitude with a proven ability to navigate intense situations under pressure when they arise - Work well autonomously while being a highly contributing member of the team, delivering results beyond expectations - Proven ability to work with, connect to, and influence people internally and externally - Strong writer and speaker: documents, presentations, webinars, and events - Support Development/QA, SysOps, Onboarding, and other departments Requirements - Successful track record working with online SaaS products and services - Understanding of operations and day to day processes and procedures of typical SaaS environments - BA or BS degree - Experience in business operations - Experience in the medical field, ideally physical therapy and/or billing Benefits - Ample Time Off for fun and rest - Work from nearly anywhere in the US - Time Off to make an impact through volunteering - Multiple Employee Resource Groups (ERGs) - Health, Dental, Vision, 401k, HSA, and many other benefits Company Description Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.

Role Description WebPT is seeking a dynamic and results-oriented Director of Revenue Operations (RevOps) to lead and optimize our revenue-generating processes across the customer lifecycle. This critical role is responsible for driving alignment, efficiency, and data-informed decision-making across our Sales, Marketing, Customer Success, and Finance teams. The ideal candidate will possess a deep understanding of B2B SaaS business models, exceptional analytical skills, and a passion for using data to drive performance and profitability. As the Director of RevOps, you will be responsible for building a seamless RevOps function that streamlines end-to-end processes, enabling our go-to-market teams to focus on growth and customer satisfaction. You’ll report to the Chief Customer Officer and work closely with other senior leaders to define and execute our growth strategy. Qualifications - Bachelor’s degree in Business, Finance, Analytics, or related field; MBA or other relevant advanced degree preferred. - 8+ years of experience in revenue operations, sales operations, or similar roles in a B2B SaaS environment, with experience managing territory planning and whitespace analysis. - Demonstrated experience leading cross-functional teams and aligning them toward common revenue goals. - Strong analytical and strategic thinking skills; ability to translate data insights into business impact. - Deep understanding of CRM systems and revenue tech stack integration, including marketing automation platforms, Customer Success Management platforms, with proven experience in driving tool adoption and user training for sales and marketing tools. - Proven track record of scaling revenue operations functions to support rapid growth. - Exceptional communication and presentation skills; ability to influence at all levels. - Ability to adapt and thrive in a fast-paced, high-growth environment. Requirements - Lead the Revenue Operations team in designing and executing strategies to align Marketing, Sales, and Customer Success with the company’s overall revenue goals. - Develop and execute a RevOps roadmap that maximizes customer acquisition, expansion, and retention. - Foster a culture of continuous improvement, transparency, and collaboration across all revenue-driving departments. - Design, implement, and manage sales commission plans and incentive structures to drive desired behaviors and align with financial objectives. - Lead the annual sales quota setting process, partnering with Sales Leadership and Finance to ensure targets are equitable, motivating, and aligned with company budgets and growth goals. - Develop and maintain optimized sales territories and account assignments to ensure equitable coverage, maximum market penetration, and minimal conflict. - Own and manage the Sales Analytics function, providing actionable insights into sales pipeline health, forecasting accuracy, and sales rep performance. - Develop and own reporting on market whitespace, total addressable market (TAM), and account potential to help Sales Leadership identify untapped revenue opportunities. - Monitor and analyze marketing campaign performance, lead quality, and funnel conversion rates to optimize marketing spend and ROI. - Build and manage a robust analytics framework for tracking revenue metrics, customer health, pipeline efficiency, churn, and retention. - Own revenue-related reporting dashboards, ensuring stakeholders have visibility into key performance metrics and trends. - Oversee the Deal Desk function, ensuring efficient and compliant structuring of complex deals, pricing approvals, and discounting practices. - Streamline and manage contracting processes in partnership with Legal and Finance, ensuring all revenue agreements are executed accurately and efficiently. - Partner with Finance to manage and track the go-to-market operating budget, including sales and marketing expenditures, ensuring strategic allocation of resources. - Lead the planning process for comprehensive revenue forecasting, setting quarterly targets and KPIs in collaboration with finance and sales leaders. - Standardize and streamline end-to-end processes across sales, marketing, and customer success to ensure a consistent and scalable customer experience. - Own the strategic roadmap, adoption, and governance of the revenue technology stack, including CRM (SFDC), Conversation Intelligence (Gong), Customer Success Management (Gainsight), Marketing Automation Platforms (HubSpot), and other critical tools. - Develop and execute comprehensive training programs, documentation, and change management processes to ensure high user proficiency and adoption of all revenue tools across Sales, Marketing, and Customer Success teams. - Drive optimization of the lead-to-opportunity process, lead scoring, and database management to ensure data cleanliness and efficient handoffs between Marketing and Sales. - Build, lead, and mentor a high-performing Revenue Operations team. - Set clear goals and performance metrics for the RevOps team, ensuring they align with broader company objectives. Benefits - Ample Time Off for fun and rest. - Work from nearly anywhere in the US. - Time Off to make an impact through volunteering. - Multiple Employee Resource Groups (ERGs). - Health, Dental, Vision, 401k, HSA, and many other benefits. Company Description Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.

Role Description The RCM Services Advisor I is responsible for managing RCM Service support and communication for our smaller members. It will leverage mass communication technology and work queue management to deliver the liaison and advisory role at scale working to ensure a successful delivery of our RCM services. You will provide solutions to the challenges faced by WebPT RCM members, supporting a primary communication line between members and our RCM Operations Team. What You’ll Be Doing As A Part of Our Team - Member Engagement & Relationship Management: - Serve as the primary point of contact for assigned RCM members, ensuring quality service and member retention. - Build and maintain trust through consistent communication with external members and internal teams. - Send regular emails to member leadership intended to deliver status updates, and insights into member financial results and KPIs. - Participate in development of tech touch campaigns to drive improved member health. - Identify new programs that will enable member value and outcomes in a repeatable and scalable way. - Address inbound client emails through Salesforce/Gainsight queue. - Collaborate with Client Success Manager(s), Product, IT and other applicable departments to ensure Member expectations are met. - Participate in Member meetings as subject matter expert for RCM service offerings. - Leverage available RCM metrics, detect abnormal trends, and work with Members and RCM Operations Team to resolve issues quickly. - Manage member RCM health by tracking key metrics, documenting activities in Salesforce & Gainsight, and escalating issues to prevent client attrition. - Address concerns from NPS (Net Promoter Score) surveys and proactively identify and mitigate churn risks. - Quickly address escalated billing issues by working through RCM Ops communication channels. - Lead the creation and communication of effective corrective action and risk plans. - Advisory & Process Improvement: - Develop sufficient product knowledge to demonstrate billing expertise to our members. - Identify process improvement opportunities and act to resolve through collaboration with internal and external departments. - Work with RCM Operations to identify gaps in standard workflows and obtain member engagement to promote efficient and effective resolutions and improved delivery. - Provide valuable insights to Members based on metric trends, industry benchmarks and payer landscape focused on optimized financial outcomes/NRPV. - Sales Support and New Member Onboarding: - Cultivate reference lists, case studies and testimonials for Sales & Marketing. - Participate in sales transition and implementation calls to understand client needs and expectations. - Ensure any client exceptions from standard best-practice have proper approval and documentation from RCM Operations’ Management. - Provide post go-live training support and ensure clients achieve a healthy status within 90 days. - Additional Responsibilities: - Stay up to date on third-party billing requirements and reimbursement guidelines. - Provide alignment and documentation to RCM Operations on member specific SOP, guideline, or payer rules updates. - Complete special projects and other duties as assigned. - Ensure reliable and punctual attendance. Qualifications - 5 years of experience in full revenue cycle medical billing, preferably in a SaaS environment. - 2 years of experience supporting small to mid-sized practices. - Ability to coordinate many different levels within and across organizations. - Ability to think creatively, desire to try new things and be stellar at interacting with all levels of internal and external organizations. - Empathy for our Members while protecting the interests of our company and its assets. - Working knowledge of Salesforce or other CRM software tools. - Ability to review and analyze data and make recommendations to Members and internal teams. - Ability to maintain focus with interruptions, even in the most stressful of circumstances. - Great customer service skills leveraging excellent communication skills, both written and verbal. - Ability to think logically and process sequentially with a high level of detailed accuracy and efficiency. - Simultaneous management of many complex projects. - General knowledge of medical procedures and terminology and treatment practices and ability to communicate such to others. - Excellent time management skills. Ideally, You Would Also Have These - BA or BS Degree. - 2 years of leadership, account management or sales experience. - Successful track record working with Executive and Financial Teams, clinical teams, RCM, or similar combination. - Physical Therapy billing experience. - Secondary education in healthcare administration or business. Company Description Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness. Company Perks - Ample Time Off for fun and rest. - Work from nearly anywhere in the US. - WFH supply budget. - Time Off to make an impact through volunteering. - Multiple Employee Resource Groups (ERGs). - Health, Dental, Vision, 401k, HSA, and many other benefits. Authenticity and Acceptance At WebPT, we're dedicated to fair and competitive compensation based upon our industry peer benchmarks. While job postings offer a pay range as a general reference, the final offer depends on candidate qualifications and experience. Our aim is to provide equitable compensation that recognizes your unique skills and contributions. During interviews, we'll discuss your qualifications and expectations, striving for a competitive and fair offer. The initial hiring range for this position is: $52,300 - $65,400.

Role Description We are looking for a hands-on security leader and subject matter expert in application security and AI security, responsible for defining the architectural security goals and implementation strategy for WebPT’s cloud-native SaaS environments. This engineer serves as the security team’s technical anchor—performing deep dives into complex application and system designs, evaluating AI/ML platform risks, and translating security requirements into practical engineering guidance that enables the business rather than slowing it down. Working closely with engineering leadership, product managers, and third-party development partners, this leader will be the voice of security in architecture reviews, design sessions, and vendor evaluations, ensuring that security and compliance are built in from the start. What You’ll Be Doing As A Part of Our Team - Application Security Architecture - Lead application security architecture reviews for WebPT’s SaaS platforms, including new feature designs, third-party integrations, and major platform changes submitted through the change management process. - Own and facilitate threat modeling sessions with product and engineering stakeholders, translating findings into actionable developer guidance, architectural guardrails, and risk-accepted documentation. - Help define and evolve WebPT’s Secure Software Development Lifecycle (SDLC), embedding security checkpoints into GitLab CI/CD pipelines and development workflows without creating unnecessary friction. - Oversee application security testing tooling, triage findings by risk, and drive remediation with engineering teams—balancing thoroughness with the pace of a lean environment. - Serve as the internal authority on API security, secrets management, authentication and authorization patterns (OAuth 2.0, SAML, OIDC), and input validation across microservices and legacy systems. - AI Security & Governance - Serve as the primary security resource for AI/ML integration decisions, including agentic AI workflows, LLM-based features, ambient listening, and third-party AI platform technologies. - Define and maintain WebPT’s AI security standards and AI vendor risk assessment criteria, including evaluation of AI/ML platforms for HIPAA BAA compliance, data residency, prompt injection risk, and model confidentiality. - Partner with engineering and product to design security guardrails for AI feature development: input/output validation, audit logging, human-in-the-loop controls, and AI supply chain integrity. - Drive AI Shadow IT discovery and governance initiatives, analyzing telemetry from Wiz, CrowdStrike, and network/DNS sources to identify unauthorized AI tool usage across the environment. - Stay current with AI threat vectors and regulatory guidance (NIST AI RMF, OWASP LLM Top 10, HHS AI policy) and translate these into WebPT-specific controls and policy updates. - Cloud & Infrastructure Security - Partner with Cloud Operations to maintain and continuously improve WebPT’s security posture across cloud environments, leveraging Wiz for cloud security assessment and misconfiguration detection. - Provide security architecture input for infrastructure-as-code pipelines, container security, and CI/CD pipeline hardening in GitLab. - Contribute to vulnerability management strategy including EOL technology remediation, CVE triage, and risk-based prioritization in partnership with Cloud Operations and the broader security team. - Provide security guidance on WAF configuration (F5), network segmentation, and secrets management across the production environment. - Security Leadership & Cross-Functional Partnership - Participate actively in change management and security review processes, providing timely, risk-calibrated assessments and serving as a trusted partner to engineering—not a gatekeeper. - Mentor other engineers on the Security team, providing technical coaching on application security concepts, tool usage, and security investigation techniques. - Produce clear security architecture decision records, threat model summaries, risk assessments, and remediation roadmaps; evangelize secure development practices across the engineering organization. - Represent security in cross-functional forums with engineering, product, and operations leadership; translate complex security risks into business-relevant language for board- and investor-ready reporting. - Contribute to external penetration test scoping, coordination, and remediation, and support SOC 2 Type II and HIPAA compliance audit cycles as a technical subject matter expert. Qualifications - 8+ years of progressive security engineering experience, including at least 4 years in a senior or principal application security or product security role. - Deep technical proficiency in OWASP Top 10, threat modeling, SAST/DAST tooling, secure code review, API security, and authentication/authorization patterns. - Demonstrated understanding of AI/ML security risks including prompt injection, model supply chain attacks, data leakage in LLM integrations, and agentic AI trust boundaries. - Hands-on experience securing cloud-native SaaS applications, preferably on AWS with containerized and Kubernetes workloads, IaC pipelines, and microservices architectures. - Proven experience evaluating third-party AI/ML platforms and vendors for security and compliance risk in HIPAA-regulated or similarly regulated environments. - Proven ability to operate independently in a fast-paced, lean environment and influence engineering outcomes without direct authority. - Excellent written and verbal communication skills; able to translate technical risk into business impact for executive and non-technical stakeholders. - Strong working knowledge of HIPAA Security Rule requirements as applied to a cloud SaaS architecture. Ideally, You Would Also Have These - Bachelor’s degree in Computer Science, Information Security, or a related technical field. - One or more industry certifications: OSCP, CSSLP, AWS Security Specialty, CISSP, or equivalent security practitioner credential. - Familiarity with clinical documentation standards, EMR data sets, and the nuances of HIPAA compliance in a SaaS product context. - Hands-on experience with Wiz, CrowdStrike Falcon, Rapid7 InsightIDR/InsightVM, or comparable enterprise cloud and endpoint security platforms. - Exposure to agentic AI development frameworks and an understanding of how these architectures introduce novel security challenges. - Experience with GitLab CI/CD pipeline security, dependency scanning, and software supply chain security controls. - Familiarity with privileged access management solutions (Teleport, BeyondTrust, CyberArk) and certificate-based access control models. - Previous experience providing technical leadership in a hybrid internal/external team environment. 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