• Collaborate with Partner Resources specialist teams and cross-functional partners to advance US priorities and deliver business outcomes • Provide PRO partnership across the US Coffeehouse PRO leadership team, bringing a customer-focused lens to every interaction • Equip Partner Resources teams with insights to solve problems and make informed decisions by synthesizing, and sharing data, analysis, and insights • Partner in team priorities by aligning PRO tools and plans to deliver simple, effective solutions • Embody Starbucks Mission & Values and create moments for partners to win together as one team

• Lead market engagement strategies that prioritize labor relations education, coaching support and risk mitigation for assigned markets while building leader capabilities. • Ensure alignment with Starbucks’ Mission and Values in all labor relations activities. • Analyze business and partner experience data to identify trends and inform decision-making. • Cultivate relationships with union representatives and internal stakeholders to maintain positive partner relations. • Serve as a trusted advisor in all labor relations matters, proactively minimizing risks to the partner experience. • Facilitate strategic guidance and consultation on all labor relations issues across, retail, support and PRO teams.

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. The Senior Director, HR Business Partner supporting Operations is the senior People leader for the Operations organization, responsible for setting and driving the people strategy in support of business performance, organizational health, and scalable growth. This role partners closely with senior Operations leaders to align talent, organization, and leadership priorities with business needs. They lead a team of HRBPs and/or HR leaders supporting Operations and ensure high-quality, consistent partnership across sites, functions, and employee populations. This role will sit on both the People Leadership Team and the Operations Leadership Team. This role reports to the Chief People Officer. The ideal candidate will work (hybrid) out of our Santa Ana, CA, Jersey City, NJ, Plano, TX, or Boca Raton, FL office, though fully remote candidates with the ability to travel approximately once a month may also be considered. What You’ll Do: - Serve as the senior strategic HR partner to Operations leadership, shaping people strategy in support of business objectives, workforce plans, and organizational effectiveness - Lead global HR support for a large, complex Operations organization, including both Grading and Marketplace, across multiple sites, divisions (such as PCGS, PSA, SGC and Beckett) and employee populations - Lead, coach, and develop a team of HRBPs and/or HR leaders supporting Operations, building capability, consistency, and strong execution across the function; set priorities, operating rhythms, and service expectations for the team - Advise senior leaders on organizational design, leadership effectiveness, succession planning, talent assessment, and change management - Partner with business leaders on workforce planning, headcount strategy, site growth, restructures, and broader organizational changes - Oversee the approach to employee relations, manager coaching, and risk mitigation across Operations in partnership with Employee Relations and Legal - Use people data and business insight to identify trends, diagnose issues, and recommend actions to improve retention, engagement, performance, and manager effectiveness - Ensure effective execution of core people processes across the organization, including performance management, compensation planning, internal mobility, promotions, talent reviews, and policy implementation - Partner with People Operations, Talent Acquisition, Total Rewards, TOD, and other People team leaders to deliver coordinated, scalable support to the business - Lead the Operations people strategy for new site launches, integrations, or significant operational changes as needed - Act as a trusted advisor to executive leaders, balancing strategic perspective with practical, business-oriented solutions - Strengthen partnership with TA to build and execute on staffing plan, strategy for contingent workforce, etc. Who You Are: - 12+ years of progressive HR experience, with at least 4–5 years in a senior HRBP or people leadership role at the director level or above - Has supported a large, complex Operations environment — ideally across multiple sites — with direct accountability for both strategic and day-to-day HR execution - Has significant experience with supporting a large population of hourly employees and handling employee relations concerns - Has led a team of HR professionals, not just influenced or coordinated across one - Navigates significant organizational complexity, change, and risk with strong judgment and executive presence - Comfortable operating at the executive table — able to push back, bring a point of view, and earn credibility with senior leaders without relying on HR authority - Can operate at both strategic and execution levels, with accountability for business partnership, team leadership, and cross-functional coordination - Has navigated at least one significant organizational transformation (restructure, integration, rapid growth, or site launch) in a hands-on capacity - Brings enough fluency in people data to spot trends, frame a business case, and drive action — without needing an analyst to do it for them - Has worked in a matrixed People function and knows how to get things done across COEs without owning everything directly Salary Range: The salary range for this position is $197,217 - $314,146. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details. Reasons To Join Us: - Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision - Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits - 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals - Vacation: All salaried employees are eligible for flexible time-off - Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays - Employee Discounts: Employees receive discounts on select grading services for approved submissions - Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs - Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities #BI-hybrid #BI-remote #LI-remote Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to people@collectors.com. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com. U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here.

• Processes and administers leave-of-absence requests and disability paperwork: medical, personal, disability and FMLA. • Processes and administer accommodation requests supporting team members through the interactive process • Assists with benefits administration for various benefit platforms and handling applicable file feeds. • Assists in performing quality audits on benefit related data. • Conducts parts of new-hire onboarding and orientation, including setting up new team members in our company HRIS and conducting I-9 verifications. • Serves as a point of contact for employee HR-related questions, answering frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, and more, while deciphering when to refer complex matters to our Sr. HR Generalist or Employee Relations Manager. • Triages the HR email inbox, assisting with timely and thoughtful responses. • Assists the HR team in keeping spreadsheets and processes up to date regarding any changes. • Maintains accurate and up-to-date human resource files, records, and documentation while maintaining integrity and confidentiality of the content contained therein. • Works to build knowledge and understanding of existing and proposed federal and state laws/regulations affecting Lap of Love. • Assists in completing records, reporting, and other documentation required by federal, state, and provider rules, regulations, and policies. • Conducts or acquires background checks and motor vehicle records requests as needed. • Performs routine tasks including, but not limited to, benefits, leave of absences, onboarding, verifications of employment, worker’s compensation claims, unemployment claims, and employee changes such as job title, compensation, and other employee information changes. • Supports other projects and functions as needed within the Human Resources department, providing applicable and timely updates on the team’s project management and task board.