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WebPT

Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.

Member Services Specialist 1, Billing

Billing SpecialistBilling SpecialistFull TimeRemoteMid LevelTeam 525Since 2008Company Site

Location

United States

Posted

43 days ago

Salary

$19 - $21 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Member Services Specialist 1, Billing

WebPT

Role Description - Review contract billing events for proper entry in SFDC against customer contract. - Track any pending contractual issues, billing issues, or pending invoices and work with other departments to make the necessary corrections. - Manage and action daily review of the SFDC Case Management System. - Assist with manually correcting invoices and credits as needed. - Respond to a variety of account related questions quickly and accurately via phone and email. - Process new sales orders timely and accurately. - Perform account audits and make adjustments when needed; pay close attention to detail. - Accurately fulfill member requests to account changes in a timely manner. This includes license adjustments, module adjustments, location adds, cancellations, account restructures, invoice requests, etc. - Adhere to all confidentiality and compliance regulations, including HIPAA. Qualifications - Associate’s degree or equivalent combination of education and experience. - 5+ years relevant professional level work experience. - Advanced MS Office skills required (Outlook, Excel, Word, etc.). - Ability to work in multiple accounting software systems such as Salesforce and Sage Intacct. - Ability to identify process improvement opportunities and recommendations. - Experience with Salesforce. - Ability to work 8:30 AM - 5 PM PST. Requirements - Experience reviewing contract terms and customer quotes preferred. - Experience reconciling customer invoices to customer contracts preferred. - 5+ years of experience in a high volume, high intensity environment preferred. Benefits - Ample Time Off for fun and rest. - Work from nearly anywhere in the US. - WFH supply budget. - Time Off to make an impact through volunteering. - Multiple Employee Resource Groups (ERGs). - Health, Dental, Vision, 401k, HSA, and many other benefits. Company Description Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.

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