• Define and communicate a clear product vision that aligns with business goals and market demands • Develop and maintain a comprehensive product roadmap that outlines key milestones, timelines, and dependencies • Continuously assess and adjust the roadmap to adapt to changing market conditions and customer feedback • Leverage your technical background to deeply understand the complexities of our products, including architecture, development processes, and technical constraints • Engage actively with engineering teams to evaluate technical feasibility and tradeoffs for proposed product features • Translate technical constraints and engineering considerations into product decisions that stakeholders can understand and act on • Work closely with cross-functional teams, including engineering, design, sales, marketing, and implementation teams, to ensure successful product development and delivery • Act as a bridge between technical teams and stakeholders, effectively translating business needs into technical requirements • Define clear and detailed product requirements, including user stories, use cases, and technical specifications • Prioritize feature development based on customer feedback, market research, and business objectives • Scope and evaluate AI-powered capabilities within our products; identify where AI can offer genuine user value and deliver product experiences that deliver that value in a dependable and transparent manner • Exhibit exceptional communication skills, both written and verbal, to convey complex technical concepts in a clear and understandable manner • Contribute to continuous improvement of our communication patterns and collaborative systems within the product team and across the organization • Leverage AI tools for writing, analysis, and prototyping to produce shared sources of truth, synthesized insights, and perform more effective discovery • Champion a user-centric approach to product development, ensuring that user needs and feedback drive product decisions • Conduct user research and gather insights to inform product enhancements • Engage directly with key customers to gather feedback, understand pain points, and identify opportunities for product improvements • Build strong customer relationships to enhance our understanding of their evolving needs

Work Location Type: Remote Req Number 330448 About Grainger W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com. Compensation The anticipated base pay compensation range for this position is $146,200.00 - $243,600.00. This role is eligible for an incentive target of up to 20 % or $ , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change. Rewards and Benefits With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including: - Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. - 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. - 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. - Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. - Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. For additional information and details regarding Grainger's benefits, please click on the link below: https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire Grainger Benefits The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law. Position Details Grainger is looking for a Senior TPM to help shape the next stage of security engagement and security automation platform products. This role will establish a clearer strategy for responding to the growing volume of security, compliance, and risk-related requests while making those capabilities easier for engineering teams to understand, adopt, and use. The product scope includes policy management, secrets management, vulnerability scanning, application security risk automation, legal risk visibility, and access management. This person will partner closely with Security, Platform Engineering, Product Engineering, and Infrastructure leaders to turn fragmented demand into a coherent product strategy, roadmap, and operating model. They will also help mentor a Technical Product Manager, helping build strong product habits around customer discovery, prioritization, roadmap management, stakeholder communication, and outcome measurement. You will - Learn what engineering teams need by engaging with them, observing workflows, and analyzing market trends - Partner with Grainger teams and external experts to prioritize product features - Collect, analyze, and leverage data to solve problems for engineers and the organization - Build strong cross-functional relationships across teams - Translate engineering customer needs into clear requirements and contribute to product vision, strategy, and roadmap - Partner with engineering and infrastructure teams to deliver reliable software solutions - Support product adoption and ensure achievement of desired outcomes with engineering teams - Define and communicate domain-level product vision and strategy, aligning roadmaps with technical and business goals - Collaborate with Directors and Senior Directors of Engineering to align product strategy with organizational priorities - Lead product review sessions with engineering leadership to assess progress and refine feature priorities - Define and communicate a cohesive security engagement and automation product strategy across policy management, secrets management, vulnerability scanning, application security risk automation, legal risk visibility, and access management - Establish a clear framework for discovery, prioritization, and roadmap planning to manage increasing security requests while balancing risk reduction, developer experience, compliance needs, and team capacity - Partner with Security, Product Engineering, Infrastructure, Legal, and Compliance stakeholders to translate risk, policy, audit, and legal requirements into actionable platform capabilities and measurable outcomes - Improve the visibility and usability of security signals for engineering teams by reducing noise, clarifying ownership, prioritizing high-risk issues, and embedding guidance into developer workflows - Mentor a Technical Product Manager by modeling strong product management practices, including customer discovery, product strategy, roadmap planning, stakeholder alignment, backlog prioritization, and outcome-driven communication You have - Bachelor's degree in Computer Science, Engineering,Science, Math, or a related field (or equivalent practical experience). - 7+ years of experience as a Technical Product Manager, Product Manager, Engineer, or Engineering Manager (or equivalent experience in a technical product or platform environment). - Experience working in a cross-functional, matrixed organization. - Experience assessing open-source and vendor solutions, including time to market and total cost of ownership. - You can define a clear technical product vision, create effective product strategies, and build roadmaps for technical and non-technical audiences. - You demonstrate entrepreneurial drive and can influence teams and stakeholders. - You communicate clearly in writing, speaking, and presentations, and build strong working relationships across teams. - You evaluate Open Source and vendor solutions, considering time to market and total cost of ownership. - You understand engineering workflows, deployment practices, and facilitate the design of solutions for complex technical problems. - You seek continuous improvement and innovation, stay up to date with emerging technologies, and encourage creativity and agility. - You work effectively in cross-functional and matrixed organizations, even in ambiguous situations and under tight deadlines. - You use strong analytical and quantitative skills to assess relative value and prioritization - You guide and motivate team members to achieve results, take ownership of the work, and act with urgency. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

Role Description The Senior Product Manager (PM) for Agent Assistance defines and delivers AI-driven capabilities that support call takers and frontline agents during high-pressure, real-time interactions. This role owns the vision, roadmap, and delivery of agent assistance features that improve speed, accuracy, consistency, and outcomes in live call handling workflows. The PM operates within Intrado’s product operating model, partnering with Sales, Customer Success, Engineering, Marketing, and Product Operations to move initiatives through Intrado’s Product Lifecycle Management (PLM) stage gates from concept to launch and offer success. Success is measured by adoption in production, measurable time savings and quality improvements, and sustained performance through monitoring and iteration. Key Responsibilities - Product Strategy and Outcomes - Define the product vision and strategy for Agent Assistance, grounded in the highest impact problems for call takers and supervisors. - Maintain an outcome-based roadmap narrative (Now, Next, Later) that communicates direction without overcommitting to delivery dates. - Align priorities to business value and customer impact, and clearly articulate trade-offs and sequencing. - PLM Ownership and Cross Functional Governance - Drive agent assistance initiatives through Intrado PLM phases and gates (concept, definition and investment, planning and development, launch and offer success). - Produce and maintain required PLM artifacts, including problem statement, Product Requirements Document, business case inputs, and release readiness materials. - Partner with Product Operations on governance, readiness checklists, and cross functional alignment for launch coordination. - Requirements and Delivery Execution - Own end to end requirements for agent assistance features, including user stories, acceptance criteria, and edge case handling for real time workflows. - Partner with Engineering to plan and execute delivery through quarterly planning and sprint execution, and to maintain high predictability of release outcomes. - Coordinate pilots, phased rollouts, and enablement inputs to ensure a smooth transition from build to adopt. - AI Quality, Trust, and Operational Readiness - Partner with AI services teams to define model and system requirements, evaluation approach, and performance thresholds. - Ensure AI outputs are reliable, explainable where appropriate, and designed to augment rather than automate decision making in critical workflows. - Define and operationalize monitoring for accuracy, latency, failure modes, and user feedback, and prioritize improvements based on real world performance. - Data, Security, and Compliance Alignment - Ensure requirements account for data custody, storage, access control, and security expectations for call recordings and transcripts. - Partner with InfoSec, Legal, and Operations to align on permissions, privacy, and contractual considerations for AI enabled features. - Maintain readiness for regulated customer environments, including documentation and review inputs needed for security and compliance checkpoints. Qualifications - Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent experience. - 7+ years of product management experience, including ownership of complex, user facing products in SaaS or mission critical environments. - 5+ years of experience with call handling environments. - Demonstrated success leading cross-functional product initiatives with measurable business outcomes. - In-depth understanding of NG911 standards, protocols (including SIP, ESInet, i3 architecture), and interoperability requirements preferred. - Proven experience developing and presenting business cases for mission-critical systems, including market analysis, ROI projections, and regulatory compliance considerations. - Experience mentoring or managing junior team members. - Exceptional communication and presentation skills with the ability to influence across all organizational levels. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); experience with roadmap and project management tools preferred. - Strong analytical skills and a commercial mindset; capable of making sound, data-driven decisions. Benefits - Comprehensive benefits package including medical, dental, vision, life and disability coverage. - Paid time off. - 401(k) retirement plan. - Paid parental leave. - Access to a robust library of personal and professional training resources. - Employee discounts. - Critical illness and hospital indemnity coverage. - Access to legal support. - Pet insurance. - Identity theft protection. - EAP (Employee Assistance Program) that includes free mental health resources/support. Compensation The starting compensation is anticipated between $130,000 and $160,000 and will be commensurate with experience. Company Description Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year. We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care. About the Position As a Senior Product Manager at Vetcove, you’ll be at the heart of enhancing and scaling the platforms that power veterinary clinics and their pet parents. You will own high-impact product initiatives end-to-end, from defining strategy and roadmap to execution and post-launch optimization. You will drive cross-functional alignment, lead complex initiatives, and proactively identify opportunities to improve user experience, operational efficiency, and long-term platform scalability. You will monitor product performance and feedback, oversee robust quality assurance processes, and remove roadblocks that impact customer growth and retention. You will work closely with internal team members including account managers, onboarding associates, engineering, data, design, and support. You will also build strong relationships with external stakeholders, including veterinary clinics and pet parents. You will play a critical role in defining product vision, evaluating tradeoffs, and assessing strengths, opportunities, and risks associated with software products and services. This isn’t just another product role—it’s an opportunity to shape the long-term strategy of a platform trusted by thousands of veterinary professionals. If you're passionate about solving meaningful challenges at scale, leading cross-functional teams, and delivering measurable business impact, we’d love to have you on board. About Our Team We’re a fast-moving team solving big challenges in an industry rapidly embracing technology. Our platform powers the day-to-day operations of veterinary clinics, from medical records to online shopping, but our mission goes beyond software—we’re creating a better, more efficient way for clinics to serve their patients As a Product Manager, you’ll work closely with engineers, onboarding specialists, and support teams to bridge the gap between product and users. Your insights will drive improvements, ensuring our platform evolves to meet the ever-changing needs of veterinary clinics and pet parents What You’ll Do - Drive Product Strategy & Roadmap: Define and own product strategy for key areas of the platform, translating company goals and customer insights into a clear, prioritized roadmap. - Lead Complex Initiatives: Oversee large, cross-functional projects from discovery through launch and iteration, ensuring on-time delivery and measurable impact. - Turn Feedback & Data into Action: Synthesize qualitative feedback and quantitative data to identify opportunities, validate hypotheses, and inform strategic decisions. - Optimize Product Performance: Establish and monitor KPIs, analyze product performance trends, and lead initiatives to improve adoption, engagement, retention, and revenue outcomes. - Strengthen Cross-Functional Alignment: Partner with engineering, design, data, onboarding, and support to align on requirements, scope, tradeoffs, and success metrics. - Elevate Product Documentation & Processes: Create detailed product requirement documents, user stories, and technical specifications to ensure clarity and execution excellence. - Ensure High-Quality Delivery: Lead comprehensive QA processes, define acceptance criteria, and uphold a high bar for user experience and product reliability. - Mentor & Influence: Provide guidance to junior product managers and influence stakeholders across departments to foster strong product thinking throughout the organization. - Drive Go-to-Market & Enablement: Partner with internal teams to ensure successful launches, create training materials, and support feature adoption across customers and internal stakeholders. What We’re Looking For - Experience: A four-year college degree and 5+ years of progressive product management experience, including ownership of complex product areas and demonstrated success delivering strategic, cross-functional initiatives that drive measurable business impact in a SaaS or technology-driven environment. - Skills: Proven ability to define and execute product strategy, manage multi-quarter roadmaps, lead discovery and experimentation efforts, and partner closely with engineering and design to ship scalable, high-quality solutions. - Strategic Thinker: Strong track record of setting long-term product vision, balancing short-term wins with long-term platform investments, and making principled tradeoffs aligned with company objectives. - Data-Driven Decision Maker: Advanced analytical capabilities with experience defining KPIs, building business cases, leveraging experimentation frameworks, and using data analytics tools to inform prioritization and measure success. - Execution Excellence: Extensive experience writing detailed product requirement documents, leading sprint planning and backlog grooming, managing stakeholder expectations, and delivering complex launches with operational rigor. - Strong Communicator & Influencer: Exceptional written and verbal communication skills, with experience influencing senior stakeholders and driving alignment across diverse, cross-functional teams. - Customer-Obsessed: Deep commitment to understanding user workflows, conducting research and interviews, and translating insights into impactful product improvements. - Organizational Leadership: Demonstrated ability to operate effectively in a fast-paced environment, manage competing priorities, mentor junior team members, and lead without direct authority. - Tech-Savvy: Strong understanding of technical architecture, APIs, integrations, and system design considerations; comfort engaging in technical discussions and evaluating implementation tradeoffs. Benefits (Full Time Roles) - 100% remote within the USA - Medical, Dental, and Vision Insurance - Automatic 401k contribution - Employee referral program - At home office set up - Bi-annual company retreats - Open vacation policy - Equity - Monthly team events The typical base pay range for this role across the U.S. is: $120,000/year - $190,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $150,000 - $175,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives. In addition to base compensation, Vetcove offers a comprehensive benefits package. Please refer to the “Benefits (Full Time Roles)” section above for more details. To apply, please submit your application through Vetcove’s Careers Page. The application deadline is accepted on an on going basis. Please note we are unable to sponsor work visas at this time. Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know: - Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout! - Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard! - It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself! - Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure! - If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone. We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Employment is contingent upon successful completion of a background check. Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.