Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.
Account Manager I
Location
United States
Posted
18 days ago
Salary
0
Seniority
Lead
Job Description
Account Manager I
WebPT
Role Description As an Account Manager for WebPT, you will own the customer relationship for a portfolio of customers, serving as a strategic partner to ensure each of your assigned customers achieves measurable value from our software solutions. You will own both customer retention and revenue growth within your assigned portfolio. - Proactively guide customers on best practices, new functionalities, and industry developments. - Identify products and services that customers should be using, but aren’t, and upsell accordingly. - Advocate internally to remove barriers and enhance the overall customer experience. - Success reflected through strong retention, growth, and overall health of your assigned member portfolio. Qualifications - BA or BS degree - 3+ years of sales and/or account management experience in the healthcare SaaS market, ideally working with physical therapy or physician practices - Approximately 25–30% travel to client sites and company events - Possess a growth mindset—resourceful, results-oriented, hands-on, accustomed to working with a team - Experience working in Salesforce, Gong, Salesloft, Gainsight, or similar CRM and sales/revenue - Proven ability to manage relationships across multiple levels of an organization - Work well autonomously while being a highly contributing member of the team - Exude confidence and communicate accurately and honestly - Actively listen to customers and develop meaningful relationships - Professional attitude with the ability to navigate intense situations under pressure - Excellent written and verbal communication, presentation, and problem-solving skills - Exceptional time management skills and ability to juggle multiple priorities - Strong writer and speaker: documents, presentations, webinars, and events - Understanding of operations and day-to-day processes of typical SaaS environments Requirements - Achieve assigned sales quota by identifying, nurturing, and closing cross-sell and upsell opportunities - Ensure achievement of sales targets for RCM service adoption and expansion - Achieve high net revenue retention and logo retention across your portfolio - Monitor member health to proactively identify churn risks - Address escalations promptly, collaborating with leadership to create corrective action plans - Serve as the primary point of contact for assigned members - Build long-term relationships with key stakeholders - Collaborate with internal teams to ensure seamless delivery of services - Act as the voice of the member internally - Develop and deploy one-to-many approaches with subsets within the assigned portfolio Benefits - Ample Time Off for fun and rest - Work from nearly anywhere in the US - Time Off to make an impact through volunteering - Multiple Employee Resource Groups (ERGs) - Health, Dental, Vision, 401k, HSA, and many other benefits - Authenticity and Acceptance
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