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Virtual Coworker logo
Virtual Coworker

Schedule deliveries, installations, and service appointments. Coordinate schedules with internal operations teams. Confirm appointments and bookings with customers. Work closely with production and installation teams to ensure deadlines are met. Assist in coordinating production runs and workflow planning. Sales Support Answer customer sales enquiries. Assist customers with product information and technical questions. Manage website enquiry and quote request submissions. Prepare and process quotations. Follow up customer leads. Forward specialised enquiries to the relevant sales team member. Purchasing & Supplier Management Order materials and supplies including: Sand and cement products Mapei products Cement Australia products Packaging materials Office supplies Production consumables Coordinate supplier deliveries. Monitor stock levels and reorder supplies when required. Data Management Maintain accurate records and databases. Organise company documents using cloud-based systems. Update product codes, pricing, and system information. Maintain CRM and customer databases. Ensure data accuracy across all business systems. Customer Relationship Management (CRM) Update and maintain CRM systems. Record customer interactions and notes. Assist in managing ongoing customer relationships and communications. Research & Reporting Conduct online research as required. Gather and summarise information for reports. Generate operational, sales, and production reports. Provide administrative support for business improvement initiatives.

Service Scheduler

Location

Australia

Posted

7 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Service Scheduler

Virtual Coworker

Role Description - Schedule and coordinate daily and weekly workloads for field technicians. - Send booking requests and appointment confirmations to clients through company systems. - Manage client responses and reschedule appointments as required. - Maintain email correspondence relating to service bookings and appointments. - Monitor technician schedules to maximize efficiency and productivity. - Coordinate urgent, reactive, and planned maintenance works. - Identify jobs requiring special parts, equipment, permits, or site access requirements prior to scheduling. - Liaise with technicians and the Service Manager to ensure jobs are appropriately allocated and prepared. - Maintain accurate scheduling records and job information within company systems. - Assist with improving workflow efficiency and scheduling processes. Company Description

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