TrueCommerce

• Facilitate the EDI pre-implementation process for TrueCommerce customers • Serve as the primary point of contact for the customer during the pre-implementation process. • Capable of working on multiple projects and with multiple clients and/or partners. • Complete pre-implementation tasks and coordinate activities with the customer, trading partners and other TrueCommerce team members. • Identify and communicate issues and escalate to Manager and/or appropriate parties. • Gather, review and validate all required customer, trading partner and retailer data to ensure it is complete and accurate before handover to the implementation teams. • Complete internal intake tasks, including logging new projects, setting up records and populating the relevant fields in the TrueCommerce systems and tools. • Request, chase and collect outstanding information from clients, trading partners and 3rd party IT consultants to keep the pre-implementation process moving. • Verify data against TrueCommerce requirements and standards, identifying any gaps, discrepancies or errors prior to handover. • Maintain accurate and up-to-date records of gathered data and intake activity to provide a clear audit trail and support follow-on teams. • Work cross-functionally to ensure client satisfaction • Responsible for working with internal and external resources to drive the successful completion of pre-implementation milestones ahead of handover. • Prioritize tasks to meet customer expectations. • Works directly with Implementation Specialists, Mapping Specialists and other resources to ensure all pre-implementation data gathering and validation is complete and accurate before projects are handed over. • Recognise and document issues or concerns uncovered during the pre-implementation process in order to prevent future problems from re-occurring and to support a smooth handover. • Provide timely project status updates and reporting • Provide timely updates on the pre-implementation status of all assigned projects and tasks to the Manager, Project Manager or other appropriate parties. • Keep pre-implementation tasks, data and other key information up-to-date in the TrueCommerce PSA tools to give follow-on teams full visibility at handover.

• Help drive operational excellence at TrueCommerce • Support business performance through financial management • Own GL accounting activities, including journal entries, accruals, and account analysis • Prepare and post routine and complex journal entries with appropriate support • Maintain and analyze balance sheet accounts; investigate and resolve variances • Perform and own cash, bank, and subledger reconciliations • Manage intercompany transactions and reconciliations across global entities • Maintain fixed asset accounting and roll forwards • Own and execute assigned areas of the global month-end close in accordance with close calendar deadlines • Own preparation and review of accruals, journal entries, and account reconciliations • Perform balance sheet reconciliations and supporting schedules • Coordinate with global teams during daily close updates • Lead expense variance review and analysis • Own or support key components of flash reporting, consolidated P&L, balance sheet, and cash flow reporting • Support close system activities such as closing periods in NetSuite • Initiate and process wire transfers and other bank transactions • Ensure proper controls and approvals over cash movements and wire activity • Own cash reporting cadence including daily and weekly reporting • Develop and maintain short- and long-term cash forecasts • Monitor cash balances and liquidity across accounts • Partner with leadership on cash visibility and funding needs • Support monthly cash flow and lender reporting requirements • Prepare and deliver financial packages for leadership and lenders • Analyze trends in revenue, expenses, and cash flows • Provide insights to support business decision-making • Support external audits and prepare audit schedules • Assist with tax compliance and filings • Ensure adherence to internal controls and accounting policies • Identify opportunities to automate and improve accounting processes • Leverage ERP systems (NetSuite) and reporting tools • Support implementation of new accounting standards and system enhancements • Leverage AI and automation tools to improve efficiency, accuracy, and scalability of accounting processes

• Define and execute the enterprise Quality Engineering roadmap, establishing automation-first testing practices across UI, API, integration, performance, and end-to-end workflows • Drive shift-left quality practices throughout the SDLC and partner with Engineering, Product, Architecture, and Operations leaders to improve platform reliability, delivery predictability, and customer experience • Lead adoption of AI-assisted quality engineering practices, including AI-enabled approaches for test generation, defect detection, regression optimization, and release validation • Evaluate and implement AI-powered quality engineering platforms and agentic workflows, establishing governance and best practices for AI-enabled software delivery using tools such as GitHub Copilot and Claude Code • Define testing strategies for platform modernization initiatives, including legacy enterprise platforms, cloud-native services, APIs, event-driven architectures, messaging systems, and EDI integrations • Build and scale enterprise automation frameworks, establishing and governing Playwright-based automation standards integrated into CI/CD pipelines and quality gates • Implement performance, scalability, resiliency, and reliability testing practices alongside observability-driven quality validation, synthetic monitoring, and production testing strategies • Define and manage quality KPIs including defect escape rate, automation coverage, deployment success rate, release readiness, MTTD, MTTR, and platform availability metrics • Lead, mentor, and develop a high-performing team of Quality Engineering managers, automation engineers, QA engineers, and quality analysts • Drive organizational alignment on quality standards and engineering best practices across globally distributed engineering teams

• Own NetSuite CRM data quality across all new business opportunities • Maintain accurate stage progression, close dates, required fields, and deal metadata • Build and enforce data standards, validation rules, and pipeline hygiene processes • Run ongoing pipeline audits, identify gaps early, and drive resolution with sales leadership • Track and manage pipeline coverage against the 3.5x standard across NA and EMEA segments • Build and maintain pipeline dashboards by stage, source, segment, rep, and region • Track MQL to SAO to Closed Won conversion across cohorts including Channel and direct motions separately • Analyze funnel velocity, deal progression, and stage-by-stage conversion rates • Identify performance gaps, quantify impact on bookings, and deliver recommendations not just reports • Monitor non-responsive pipeline and work with sales to establish clearer qualification gates • Support the weekly forecast process with rep-level rollups across NA and EMEA • Track forecast accuracy trends across reps, teams, and segments over time • Maintain scenario models across commit, upside, and risk categories • Build accuracy improvement loops that make each forecast cycle better than the last • Provide executive leaders with forward-looking pipeline risk and opportunity signals • Track quota attainment across all new business roles globally • Maintain quota coverage visibility and surface capacity gaps by segment and region • Support territory and segmentation analysis across NA, EMEA, and Channel motions • Assist in comp plan tracking and variable attainment reporting across ACV, ARR, and net retention metrics • Identify manual, repetitive analytical processes and build automated workflows to replace them • Support the VP of Revenue Operations in operationalizing AI-driven tools including pipeline hygiene automation, deal risk flagging, and pre-call research • Work with Gong transcript data and NetSuite records to surface expansion signals and churn risk indicators

• Join TrueCommerce at a critical point in our growth, be the technical advisory that helps sales win deals. • The Senior Sales Engineer plays a critical role in helping TrueCommerce win complex B2B integration opportunities by serving as the technical authority, trusted advisor, and solution strategist throughout the sales process. • Customers rely on TrueCommerce to connect mission-critical business systems, trading partners, and workflows; they need confidence that our EDI, API, supplier enablement, and ERP-integrated solutions will solve their business challenges and work successfully in their environment. • In partnership with Account Executives, Product, Implementation, and Services teams, you will lead technical discovery, design tailored solution approaches, deliver compelling demonstrations, support technical validation and proof-of-concept activities, and ensure a clear handoff from sale to implementation. • Your impact will be measured by your ability to increase technical win rates, accelerate deal progression, reduce implementation risk, strengthen customer confidence, and translate complex integration requirements into clear business value for prospects, customers, and partners.

• Lead the revenue intelligence engine behind a scaling SaaS business. • Serve as the organization’s foremost technical authority on ASC 606, providing definitive guidance on revenue recognition for complex, multi-element SaaS arrangements including subscriptions, usage-based pricing, and bundled offerings. • Evaluate new products, pricing models, contract structures, and strategic transactions to determine appropriate accounting treatment; author technical accounting memos and position papers. • Maintain and continuously evolve revenue accounting policies to ensure consistent application of GAAP across the business. • Own end-to-end revenue accounting operations including recognition, deferred revenue, commissions, and close deliverables. • Design and implement scalable, standardized revenue accounting processes that deliver predictability, efficiency, and consistency across monthly, quarterly, and annual close cycles. • Establish structured review cadences and operational rhythms—reconciliation checklists, management reviews, variance analysis—to ensure repeatable, audit-ready outcomes. • Identify and eliminate process redundancy across revenue and billing operations; partner with the Billing team to drive accuracy, standardization, and efficiency at scale. • Lead documentation of all revenue accounting policies, procedures, and process flows to support scalability and institutional knowledge retention. • Build and oversee a revenue analytics capability that delivers timely, actionable insights to FP&A, Sales Operations, and executive leadership. • Design and maintain reporting frameworks that provide visibility into revenue trends, deferred revenue waterfalls, contract modifications, and commission expense. • Support forecasting and scenario modeling with revenue-specific analysis to enable confident, data-driven decision-making across the organization. • Partner with FP&A on revenue inputs to financial planning, board reporting, and other senior-audience materials. • Champion the adoption of AI and automation tools to improve the speed, accuracy, and scalability of revenue accounting workflows. • Partner with Systems and IT on ERP enhancements (NetSuite/SuiteBilling), billing system improvements, and integrations that underpin revenue operations. • Act as a trusted finance advisor to the CRO and other senior leaders on pre-execution deal structuring, contract terms, and commercial arrangements with revenue accounting implications. • Engage in high-judgment, confidential financial analysis projects requiring executive-level discretion and technical depth. • Partner with leaders across Sales Operations, Billing, Legal, IT, and FP&A to drive systemic improvements to the end-to-end quote-to-cash process. • Own the revenue accounting relationship with external auditors, ensuring clean, well-documented deliverables that reflect the highest standards of financial integrity.

• Design and build API-first backend services in .NET 6–8, aligned to the canonical data model • Build and maintain modern UIs in React and/or Angular, consuming shared platform APIs • Integrate with external systems via REST, EDI, and iPaaS/orchestration layers (e.g., Azure Logic Apps, MuleSoft, or equivalent) • Implement and consume agentic features using LLM APIs (Anthropic Claude, OpenAI) and MCP (Model Context Protocol) • Write and maintain CI/CD pipelines on Azure DevOps; manage deployments with feature flags for safe releases • Participate in on-call rotation for BAU support on the live TC.Net platform • Conduct thorough code reviews and uphold quality bar across the team • Contribute to architecture decisions and technical documentation

• Design and build MCP (Model Context Protocol) skills and tools for the TC.Net agentic layer • Write production-quality agentic code using Anthropic Claude API, OpenAI, or equivalent LLM providers • Define the team's agentic coding standards — prompt architecture, tool-call design, context management, and evaluation patterns • Own LLM cost management: monitor token usage per feature, set cost budgets, choose the right model tier per use case, and enforce cost-aware development practices • Build and maintain prompt regression and eval suites to ensure quality gates on non-deterministic outputs • Establish guardrails for the agentic Control Layer (governance, approval flows, autonomous action policies) • Stay current with the MCP ecosystem, emerging agent frameworks (LangGraph, CrewAI, AutoGen), and LLM provider updates • Mentor engineers on agentic patterns — tool use, retrieval-augmented generation, multi-agent orchestration • Own sprint ceremonies — planning, review, retrospective, and daily standups • Run quarterly Program Increment (PI) planning, aligning all teams to roadmap milestones and surfacing cross-team dependencies • Track velocity, remove impediments, and escalate blockers to the engineering leadership team • Own the release train — gate what ships, when, and under what conditions • Define and enforce feature-flag strategy to enable safe parallel runs on the live TC.Net platform • Author and maintain rollback playbooks for every major release • Guarantee zero disruption to existing TC.Net customers throughout the modernization • Directly manage team leads and senior individual contributors; run regular 1:1s, set growth plans, lead performance review cycles • Participate in hiring panels — assess both technical bar and team culture fit • Review high-risk pull requests — scheduler refactors, canonical data model changes, authentication flows • Contribute to architecture decisions as a peer, not only as an approver • Debug production incidents directly; write occasional internal tooling to stay technically sharp

• Define and maintain the overall test strategy — unit, integration, API, end-to-end, and regression — across teams • Build and own the automated test suite using Playwright (E2E), xUnit/NUnit (.NET), and API testing tools (Postman, RestSharp, or equivalent) • Design integration and regression tests for EDI pipelines, canonical API endpoints, and data transformation flows • Embed in sprint ceremonies — write test cases during refinement, not after delivery • Own the CI quality gate — no PR merges without passing automated tests; define and enforce the bar • Lead exploratory and risk-based testing on high-stakes releases (scheduler refactor, SSO, canonical model launch) • Develop test coverage for agentic / AI features — prompt regression, tool-call validation, output consistency checks • Maintain performance and load test suite for API endpoints and data pipelines • Produce clear defect reports; triage with engineers; track resolution to closure

• Design, implement, and maintain security controls across Windows and Linux systems • Manage and optimize Check Point, Cisco, and FortiGate firewall infrastructure, including policy design and advanced threat prevention • Manage and optimize Web Application Firewall solutions such as F5 WAF or Check Point CloudGuard • Manage and optimize endpoint detection and response (MDR/EDR/XDR) solutions such as Palo Alto Cortex or Microsoft Defender for Servers • Standardize and harden cryptographic policies and TLS configurations across enterprise systems • Develop and maintain security baselines, hardening guidelines, and automated security configurations • Monitor, analyze, and respond to security incidents • Conduct vulnerability assessments and guide remediation • Provide documentation and mentor junior team members