Tripledot Studios

Title: QA Lead - Mobile Games Location: Remote USA Dallas, TX Work Type:Remote, Hybrid Job Description: Who are we? Tripledot Studios is one of the largest independent mobile games companies in the world. We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios. Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users. Tripledot’s guiding principle is that when people love what they do, what they do will be loved by others. We’re building a company we’re proud of. One filled with driven, incredibly smart and detail-orientated people, who LOVE making games. Our ambition is to be the most successful games company in the world, and we’re just getting started. This role will be working at Lion Studios Lion Studios is a mobile games publisher that works with mobile developers to get their games discovered by players around the world. Headquartered in San Francisco, Lion Studios’ creative and strategy teams utilize their expertise to help game developers break through the noise and grow their businesses. Since launching in 2018, Lion Studios has driven 90% of its games to the Top 10 in the App Store and Google Play and helped drive 16 games to #1 in the US App Store’s Top Free chart. Role Overview We're looking for an experienced QA Lead to own the quality, stability, and release readiness of our live mobile games. You'll work closely with Engineering, Product, Analytics, Marketing, and other stakeholders to ensure a high-quality player experience across iOS and Android This is a hands-on leadership role combining technical investigation, live game support, release management, and team mentorship. You will oversee quality throughout the game lifecycle while driving improvements in QA processes, automation, and AI-assisted workflows. Responsibilities - Lead QA activities across feature development, releases, and live operations - Monitor game health, stability, crashes, and ANRs, triaging and escalating issues as needed - Investigate issues, analyze logs and telemetry, identify root causes, and create actionable bug reports - Validate analytics, attribution, telemetry, and live-ops event implementations - Own build submissions and release processes through App Store Connect and Google Play Console - Define test strategies, acceptance criteria, and regression coverage - Support testing of SDK updates, integrations, and other technical changes - Collaborate with cross-functional stakeholders and external QA partners to identify risks, resolve issues, and ensure release readiness - Mentor QA team members and promote QA best practices - Drive continuous improvement through automation and AI-assisted workflows Requirements - 3+ years of QA experience in mobile games or mobile applications - Hands-on experience with Firebase Crashlytics and Android Vitals - Strong crash investigation, log analysis, debugging, and root-cause analysis skills - Experience validating analytics, attribution, telemetry, and event tracking in live environments - Working knowledge of App Store Connect and Google Play Console submission workflows - Strong understanding of mobile QA fundamentals, including device coverage, OS fragmentation, network conditions, and release testing - Experience supporting live iOS and Android products - Excellent communication, documentation, and stakeholder management skills - Ability to learn new tools and adapt to evolving technologies and processes Nice to Have - Experience with live-ops games and A/B testing - Experience with SDK integration testing and validation - Experience with automation tools, Maestro, or CI/CD pipelines - Familiarity with AI tools such as Claude, Base44, or Replit - Background in free-to-play mobile gaming Working at Tripledot - Time Off: Flexible Discretionary Time Off policy in addition to bank holidays to relax and refresh throughout the year. - Remote-First Working: If you are located in Dallas, you’re welcome to work in the PeopleFun office, however, there’s no expectation to. - Financial: Generous 401k match, discretionary bonuses, and competitive salaries. - Health & Wellness: Comprehensive Medical, Dental, and Vision coverage. - Employee Assistance Program: Anytime you need it, tap into confidential, caring support with our Employee Assistance Program, always here to lend an ear and a helping hand. - Continuous Professional Development: Propel your career with continuous opportunities for professional development. - Family-Friendly Culture: A generous parental leave policy and a supportive, family-friendly culture. - Regular company events: Yearly on-site events that celebrate our achievements and our team spirit.

Create and implement UI and 2D animations and visual effects in Unity, collaborating with artists and designers to enhance visual quality across multiple mobile projects while refining existing animations and effects as needed.

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The Privacy & Data Innovation Counsel will join Plaid’s Enterprise Legal Services team – a group of centralized legal subject-matter experts supporting all of Plaid’s functions. Our mission is to craft empathetic, forward-looking solutions that empower our stakeholders and drive innovation and competitive differentiation. We are a lean, highly collaborative team that includes Data Privacy along with other practice areas. As a member of the team, you will help round out our Data Privacy law capabilities, working alongside experienced Privacy attorneys in a fast-growing fintech company. Responsibilities Advise Plaid’s Head of Data & AI and its Data Governance, Security, and AI foundations teams on legal areas, primarily focusing on privacy, cybersecurity, and AI governance laws Provide solutions-oriented advice on issues related to AI/ML, data privacy, and cybersecurity to other members of the legal team as well as cross functional teams Monitor privacy, cybersecurity, data governance, and AI governance laws and regulatory trends, developments, and industry best practices Drive internal training and awareness of Plaid’s privacy/data protection, cybersecurity, data governance, and AI governance obligations Develop and refine cybersecurity and data privacy policies and procedures to facilitate Plaid's compliance with ever-evolving protection laws Qualifications

• Own social media strategy with a primary focus on driving DTC KPIs and revenue. • Partner with the DTC team to design out-of-app audience capture strategies that support DTC growth. • Manage day-to-day social media execution across multiple studios and products. • Support, complement, or fully own a product’s social presence based on studio needs. • Coordinate and oversee outsourced social media partners where applicable. • Define and track social performance against DTC-focused KPIs. • Test and optimize content, formats, and calls-to-action to improve DTC outcomes. • Evaluate tools and workflows to improve efficiency and scalability. • Work closely with DTC, Product, Analytics, and Studio teams to align social efforts with DTC initiatives and launches. • Provide clear insights into social performance and its impact on DTC results.

• Lead VIP operations across the portfolio, managing lifecycle engagement, outreach, and relationship development for high-value players. • Serve as an advocate for VIP players, ensuring their needs, expectations, and experience are represented across studios, Customer Support, and central teams. • Drive retention and re-engagement by identifying behavior patterns, lifecycle triggers, and opportunities to strengthen long-term loyalty. • Partner with studios to align VIP program design, LiveOps integration, and recognition efforts that reinforce player value. • Collaborate with Customer Support to maintain elevated service standards, priority queues, and concierge-level support for VIPs. • Influence measurable revenue growth through improved retention, targeted outreach, and value-based engagement strategies. • Work closely with the DTC team to ensure DTC features and loyalty systems reflect VIP needs and deliver a consistent, high-value experience. • Monitor and report VIP KPIs, including retention, revenue, satisfaction, and engagement.

• Define and execute the customer support vision, aligning with Community and studio goals. Establish performance standards (CSAT, FTHR, response/resolution times, sentiment, quality). • Manage daily Wordscapes Support operations, including task delegation, prioritization, and performance tracking. Monitor ticket queue and adjust agent resources as needed to maintain efficiency without sacrificing support quality. • Enhance the tagging system to facilitate more accurate analysis of build stability and issue trends. • Identify trends in player issues and actively participate in investigations to accelerate reproduction and resolution. • Keep FAQs updated in line with game developments and identify opportunities to create bot automations, improving the automation-to-agent ratio. • Develop and maintain player policies, including loyalty, VIP, escalation, compensation, and other operational guidelines to ensure consistency and fairness. • Share insights and trends with Product and stakeholders; deliver weekly and monthly reports, raise risks and concerns, flag issue spikes or negative feedback, request CS tool improvements, and advocate for fixes that meaningfully improve player sentiment. • Train and mentor Support Specialists to strengthen investigative, analytical, and communication skills. Identify learning opportunities when tickets are mishandled. • Partner with Analytics to generate and interpret CS dashboards, tracking KPIs, and identifying trends. Enhance internal use of SQL to improve investigations of player progress loss and restorations, as well as resource-related discrepancies. • Act as the escalation point for complex or sensitive player issues. • Drive improvements in CSAT, contact rate, and first-time resolution to ensure high-quality support outcomes.

• Define and drive the DTC product vision across loyalty, rewards, referrals, VIP, and community activation. • Own the end-to-end product roadmap, from ideation through launch, optimization and ongoing maintenance. • Translate strategic goals into clear product requirements, roadmaps, and measurable outcomes. • Partner with studios, engineering, payment solutions, data, and UI/UX to ship features that improve DTC engagement, retention, and revenue. • Develop player progression and value frameworks that reward long-term engagement across our direct channels. • Lead cross-team alignment around launches, KPIs, and integration requirements for DTC-enabled features. • Identify opportunities for future expansion, including cross-portfolio loyalty, shared wallet, and unified player identity systems. • Ensure smooth integration with payment solutions and develop complementary features that enhance the overall DTC checkout and value experience. • Provide stakeholders with insights into product performance, player behavior, and market opportunities.

• Partner with studio teams to analyze DTC performance and deliver insights that directly drive DTC revenue growth across titles. • Proactively identify opportunities to increase DTC channel revenue, including funnel optimization, pricing strategy, offer design, and feature adoption. • Define, track, and report on key DTC KPIs, building dashboards and analyses to support leadership and studio decision-making. • Transform data insights into actionable recommendations for product and service quality optimization, identifying negative drivers impacting monetization, retention, and overall performance. • Own the setup, execution, and evaluation of A/B testing across DTC initiatives such as checkout flows, offers, bundles, loyalty, and VIP programs. • Partner with Product, Engineering, and studio teams to ensure proper tracking, experimentation frameworks, and data integrity across DTC systems. • Support revenue forecasting, scenario modeling, and business cases for new DTC initiatives. • Communicate findings and recommendations clearly and confidently to senior stakeholders and cross-functional partners. • Have a good understanding of the data sources and be able to communicate their limitations and nuances to the business. • Lead investigations into irregularities in the metrics, combining data from multiple sources to answer complex questions.

• Evaluate current Live Ops workflows and the existing tech stack, then recommend and implement improvements that reduce friction for developers and improve safety and scalability. • Build backend services that power Live Ops workflows such as events, offers, segmentation, and configuration • Develop internal web tools and dashboards used to create, preview, validate, and publish changes • Build Unity based tools and packages that developers use inside the editor to configure and validate Live Ops content • Design safe release mechanisms including approvals, versioning, audit logs, and rollback • Create APIs and data models that support eligibility rules, targeting, scheduling, and content lifecycle management • Improve reliability and observability by adding monitoring and alerting, and by documenting clear on call steps for diagnosing issues and rolling back changes • Partner with engineers, product, and data to define requirements and ship tools that are easy to adopt • Maintain strong documentation and developer onboarding for your systems

• Own the game economy design across multiple titles, with a special focus on casino-style gameplay. • Collaborate closely with game design, product, and data teams to define and balance virtual economies, in-game products, and reward systems. • Analyze player behavior, spending patterns, and feedback to iteratively refine and optimize the economy. • Define pricing strategies, key price points, and sales tactics that maximize revenue without compromising player satisfaction. • Build and maintain detailed economy models, spreadsheets, and flow diagrams to forecast and simulate changes before implementation. • Partner with data science teams to ensure accurate tracking, dashboards, and insights to support economic health. • Propose and design new features or live events to improve engagement, retention, and monetization. • Present economy performance, forecasts, and recommendations to senior leadership in a clear, data-driven manner. • Conduct and analyze playtests to validate assumptions and improve the player journey.