Title: Quality Assurance Specialist Location: Remote Full time job requisition id R8998 The tremendous growth in our business and increasing demand for our services means we are expanding our team in exciting ways. We have the heart of a startup and the backing of an industry leader. This means a unique career opportunity for low-ego professionals looking for a people-first, culture rich work family with which to change the world. Summary: The Quality Assurance Specialist will be responsible for performing regular audits as they relate to service and renewal work performed by Benefit Consultants. Other areas of responsibility will include the implementation process and verifying all components are completed in a timely fashion. Essential Duties and Responsibilities (include but are not limited to): - Monthly operations audits; - Pull and process reports relates to sales, group renewals, or broker partners; - Data maintenance and keeping particular fields up to date; - Various ad hoc reports; - Assist Quality Assurance Analysts with proposal audits during peak periods; - Correct items in database while working with consultants and other departments; - Terminate policies and accounts in systems based on paperwork received; - Additional responsibilities assigned by management. Qualifications, Skills and Requirements: - Excellent written and verbal communication skills; - Strong organizational skills and attention to detail; - Must be self-motivated and disciplined; - Positive, upbeat attitude; - Ability to thrive in fast-paced environment. Education, Training and Experience: - Bachelor’s degree in Finance or Business, preferred; - Experience in health insurance environment, helpful but not necessary; - Proficient in Microsoft Excel, required; - Familiar with database applications, a plus. The typical base pay range for this role nationwide is $25 to $30 per hour. Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

Title : Editorial QA Specialist Job Details Description The National Restaurant Association and National Restaurant Association Educational Foundation are proud to be part of a highly respected industry, providing hospitality, opportunity, and quality of life. Much like the industry we represent, we have a dynamic, diverse, and inclusive culture grounded in trust, hospitality, collaboration, and innovation. These core values inspire our work, and we are looking for in an Editorial QA Specialist for our training and educational products. We provide best-in-class food safety, restaurant, lodging, and leadership training to hoteliers, food service businesses, and academic institutions across the world. We equip our global audience with innovative, engaging training utilizing multiple platforms, from textbooks to online resources to mobile applications. As an Editorial QA Specialist, you will support the Editorial function for our portfolio of training and educational products, working with a cross-functional team of LMS Admins, eLearning Developers, Product Managers, and more, to complete day-to-day editorial and quality assurance tasks and functions on deadline.   Ideal candidates bring a minimum of two years of editorial and quality assurance experience for Educational, Training, or Certification products. Position requires thorough knowledge of Chicago Manual of Style, and ability to follow style guides and standards, including ADA and WCAG accessibility standards. You will thrive in this role if you are able to manage multiple projects at once while maintaining strong time‑management, attention to detail and organizational skills. We are looking for someone highly adaptable and collaborative, who brings a positive, solution-focused mindset. Position may operate out of our Chicago, or Orlando offices following our hybrid structure, including Monday – Wednesday onsite and Thursday and Friday, remote. The work you will do as part of our product development team will positively impact our mission to develop and inspire industry professionals. We look forward to hearing from you! We are proud to offer our team members comprehensive benefits, designed to support their financial, professional, and personal well-being. In addition to outstanding healthcare coverage (medical, dental and vision), competitive salaries, generous vacation and leave time, we offer a matching 401(k) plan, a unique collection of corporate discounts and memberships, as well as programs to support career and skills development, learning and tuition assistance, and so much more. Responsibilities - Assist the Editorial Manager to accomplish National Restaurant Association goals. - Ensure consistency, accuracy, and clarity in the application of the Association’s editorial style, standards, and brand positioning across all content. - ​Perform copyediting and proofreading—including editing for grammar, spelling, and sentence mechanics—for textbooks, online learning materials, and ancillaries. - Ensure products maintain an appropriate and consistent reading level. - ​Manage oversight of testing processes, methodologies, and protocols; responsible for alignment with testing industry standards. - Work with eLearning developers, LMS Admins, product managers, and other stakeholders to understand product requirements and determine whether those requirements are met. - Perform quality assurance testing of digital products, including online courses and eBooks, in a variety of learning platforms. - Document issues, verify fixes, and seek resolution of concerns with stakeholders, as needed. - Coordinate with external testers, as needed. - Provide considerate and constructive feedback in a timely manner. Requirements - Bachelor’s degree in Instructional Design, Communications, English, Rhetoric, or Journalism required. - Minimum of two years of editorial and quality assurance experience required. - Style guide expert, experienced with Chicago Manual of Style and house style guides. - Familiarity with ADA and WCAG accessibility standards. - Experience with course authoring tools (Articulate 360 preferred) and Learning Management Systems. - Ability to use Mac, PC, Android phones, and iOS phones for functionality testing. - Experience with screen readers, such as JAWS and NVDA, a plus. - Highly adaptable, flexible, and comfortable working under tight deadlines and in fluid work environment. - Strong interpersonal, conflict management, and diplomacy skills. - Highly effective time management, organizational, multi-tasking, and priority-setting skills. - Strong proficiency with Adobe Acrobat and Microsoft Office, including Word, PowerPoint, Outlook, Excel, and comfortable learning other technology platforms as needed. - Excellent written, verbal, and communication skills. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The National Restaurant Association, National Restaurant Association Solutions, LLC, and The National Restaurant Association Educational Foundation (together, “Company”) is committed to equal employment opportunity, and it is Company's policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities. It is our policy to recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status and disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. This employer is required to notify all applicants of their rights pursuant to federal employment laws.

• Design, create, maintain, and continuously improve test cases for different projects and product areas. • Use AI-assisted tools to generate, review, optimize, and maintain test cases and test scenarios. • Execute different types of black-box testing, including functional, regression, integration, exploratory, and non-functional testing. • Perform API testing and contribute to API test automation across internal and external services. • Monitor, track, analyze, and report defects identified during test execution. • Work closely with developers, product owners, business analysts, and other stakeholders to understand requirements and define appropriate test coverage. • Keep track of development changes and carry out relevant testing when needed. • Automate test cases using various tools, frameworks, and programming/scripting languages. • Use AI tools, coding agents, and MCP-enabled workflows to improve QA productivity, including test generation, automation support, defect analysis, documentation, and integrations. • Contribute to the testing strategy for cloud-native systems, microservices, integrations, and distributed architectures. • Document and assure the quality of software applications across all architectural layers. • Support continuous improvement of QA processes, tools, standards, and best practices.

• Conduct routine and targeted audits within the Agency Management System to evaluate compliance with established SOPs and workflows. • Review policy records, endorsements, renewals, and servicing activities to ensure accuracy, completeness, and proper documentation. • Assess workflow execution to confirm required processes, sequencing, and system controls are being followed consistently. • Identify errors, inconsistencies, process breakdowns, and compliance gaps while analyzing trends and recurring issues across teams. • Document audit findings, root causes, risks, and operational impacts in a clear and consistent manner. • Maintain audit logs, tracking tools, and reporting documentation to monitor quality metrics and performance trends. • Prepare and communicate audit summaries, findings, and recommendations to leadership and key stakeholders. • Provide constructive feedback and guidance to support issue resolution and improve procedural compliance. • Partner with Operations and Training teams to address workflow gaps, clarify procedures, and support continuous process improvement initiatives. • Assist with testing and validating new or revised SOPs and workflows within the Agency Management System. • Monitor quality and compliance results following training initiatives or process changes to evaluate effectiveness. • Identify misalignment between SOPs, system workflows, and user behavior and escalate concerns as appropriate. • Recommend practical improvements to workflows, documentation standards, and system utilization to strengthen operational consistency and quality. • Collaborate with agency leadership, internal departments, and external vendors to support quality assurance initiatives and operational objectives.