Transmit Security

• Ensure our customer’s success and adoption of Transmit Security’s solutions. • Build knowledge of customer’s environments and use cases to become the customer’s champion at Transmit Security. • Understand our customers' business and technical needs, use cases and priorities, and provide technical guidance on how best to leverage Transmit Solutions to achieve our customers’ desired outcomes. • Champion the onboarding experience of new customers and driving time-to-value and ROI for customers by partnering with Product, Research & Development and Professional Services teams to deliver world class product integrations. • Identify and drive resolution of technical roadblocks for customers, helping them realize the value of Transmit products. • Develop a deep technical understanding of Transmit’s products, their features, functions and architect solutions to address customers business and security needs. • Lead the post-sales team working with Product and Research & Development counterparts to shape Transmit products to meet our customers evolving needs. • Help manage and shape customer technical response during incidents, and ensure internal action is being executed urgently. • Present product roadmap and confirm alignment with the customer's business goals and priorities. • Participate in Quarterly Business Reviews with the Customer to highlight progress, opportunities for expansion, address blockers and enhance our partnership. • Act as a trusted technical adviser to the customer to strengthen customer relationships. • Develop and lead in-person, remote and webinar Customer enablement sessions on Transmit Product features and use cases, best practices, and knowledge transfer. • Work with Sales and Field Engineers to develop new opportunities and provide continual and consistent feedback on health and wellbeing of the account. • Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success.

• Serve as a strategic advisor to the executive team on all people-related matters, including workforce planning, org design, and leadership development. • Directly manage and develop the Recruiting and HR Operations teams, setting direction, priorities, and performance goals for both functions. • Serve as the senior HR business partner across Transmit Security's key regions: United States, Latin America, Japan, and EMEA, ensuring consistent, locally-compliant people practices across all geographies. • Design and execute HR programs that attract, develop, and retain top talent across technical and go-to-market functions. • Champion a culture of inclusion, accountability, and continuous growth aligned with Transmit Security's core values. • Oversee compensation and benefits strategy, ensuring competitive and equitable structures across regions. • Drive performance management processes, including goal-setting frameworks, feedback cycles, and career development pathways. • Manage employee relations with a fair, consistent, and legally compliant approach. • Partner cross-functionally with Finance, Legal, and department leaders on headcount planning, compliance, and organizational initiatives. • Leverage HR data and analytics to inform decisions and report on key workforce metrics to leadership.

Role Description We are seeking a Sales Engineer to join our team, with a strong focus on building and owning strategic relationships, and driving technical success. As a trusted technical counterpart, you will leverage Transmit’s unique Fraud and Identity Fusion approach to deliver value to our customers, helping them address both business and fraud challenges holistically. You’ll work closely with sales to influence both technical and business outcomes while driving adoption of Transmit’s fraud prevention and identity orchestration solutions. Key Responsibilities: - Account Ownership: - Build and nurture strong relationships with technical stakeholders, acting as a trusted technical advisor. - Work as part of the sales team to own the technical account relationship and drive success across the sales lifecycle. - Promote Fraud and Identity Fusion: - Highlight the power of Transmit Security’s Fraud and Identity Fusion capabilities, which combine Identity Verification, Fraud Detection, and Customer Behavior Insights. - Demonstrate how this integration reduces fraud while improving customer experiences across all channels. - Strategic Engagement: - Develop long-term, strategic relationships with customers by delivering fraud insights and identity management solutions tailored to their needs. - Ensure they experience the business value of balancing fraud prevention and customer convenience. - Technical Presentations & Demos: - Lead technical product demonstrations and proof of concept presentations, showcasing how Transmit’s fusion of identity management and fraud detection enhances security and operational efficiency while improving the customer journey. - Pre-Sales Guidance: - Provide expert guidance throughout the sales process, demonstrating how risk-adaptive customer journeys, fraud telemetry, and dynamic rules can support both fraud prevention and customer experience goals. - Collaborative Sales Process: - Work in close collaboration with sales and post-sales teams to ensure a smooth transition from pre-sales to successful deployment. - Address any technical objections by aligning Transmit’s platform capabilities with customer needs. - Solution Customization: - Customize solutions that leverage Transmit’s native AI/ML-powered services, risk-informed customer journeys, and fraud detection tools, ensuring that customers achieve maximum business value. - Account Strategy Support: - Support account strategy by helping customers deploy rapid, fraud-resistant identity solutions that are adaptive, secure, and compliant. Qualifications - 3-5 years of sales engineering experience, with a strong understanding of both identity management and fraud prevention. - Proven success in building strategic relationships, acting as a technical counterpart to sales and influencing decision-makers. - Technical expertise in delivering customized technical presentations and proof of concept workshops focused on fraud and identity orchestration. - Understanding of IAM and fraud prevention concepts: Authentication, Authorization, Single Sign-On (SSO), User Lifecycle Management, Fraud Detection, Risk-Adaptive Journeys, and Customer Behavior Insights. - Experience with cloud services (AWS, GCP, Azure) and their integration with security solutions. - Excellent communication skills with the ability to engage both technical and non-technical stakeholders, translating complex technical concepts into business outcomes. - Collaborative mindset, with experience working across sales and technical teams to deliver holistic solutions. Requirements - Experience in SaaS solution selling, particularly in the security or fraud prevention space. - Familiarity with Transmit Security’s Fusion capabilities, including AI/ML-powered fraud detection, identity orchestration, and dynamic fraud response tools. Benefits - Transmit Security is committed to fostering, cultivating and preserving a culture of Diversity and Inclusion. - Our human capital is the most valuable asset we have. - The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our Culture, but our Reputation and Achievements as well. - We encourage diversity and embrace our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

• Provide advanced technical support within the desired SLA while ensuring that customer satisfaction goals are achieved • Take ownership of customer issues and follow problems through to resolution • Manage escalations • Evaluate root cause analysis to eliminate recurring customer issues • Handle complex customer issues through the Support portal independently and in a professional way • Troubleshoot Transmit Security Platform issues reported by Transmit Customers, including Functionality and usability related complex issues • Interact effectively with a wide variety of customers with different requirements and backgrounds, including the Customer’s development teams to understand the nature of the issue, communicate steps to resolve, and provide consultation on best practices • Replicate customer issues in the support test environment • Collaborate with several internal teams

• Own messaging, positioning, competitive differentiation, storytelling, and GTM strategy for Predictive AI, trust, IDV, and human and non-human identity. • Collaborate cross-functionally (Product, Sales Engineering, Demand Gen, etc.) to build buyer use cases, demo narratives, collateral, technical content, and field enablement materials. • Develop buyer-focused assets like technical comparisons, FAQs, data sheets, and enablement docs for technical buyers: CISOs, security architects, product leaders. • Engage with analysts, support submissions to Gartner, Forrester, and contribute insights or surveys for inclusion in thought-leadership reports and research. • Deliver webinars, conference talks, demo architecture, support technical evaluations and POCs with customers and internal teams. • Collect client and field feedback to shape product positioning and roadmap aligned with market needs and GTM strategy.

Role Description As the Product Marketing Manager for Transmit Security’s human and non-human Identity Platform, you’ll own the go-to-market (GTM) success of our core identity and agentic AI platforms. Your role sits at the intersection of product innovation and customer impact, where you’ll define how our platform is positioned, messaged, and brought to market—both strategically and tactically. - Own messaging, positioning, competitive differentiation, storytelling, and GTM strategy for Predictive AI, trust, IDV, and human and non-human identity. - Collaborate cross-functionally (Product, Sales Engineering, Demand Gen, etc.) to build buyer use cases, demo narratives, collateral, technical content, and field enablement materials. - Develop buyer-focused assets like technical comparisons, FAQs, data sheets, and enablement docs for technical buyers: CISOs, security architects, product leaders. - Engage with analysts, support submissions to Gartner, Forrester, and contribute insights or surveys for inclusion in thought-leadership reports and research. - Deliver webinars, conference talks, demo architecture, support technical evaluations and POCs with customers and internal teams. - Collect client and field feedback to shape product positioning and roadmap aligned with market needs and GTM strategy. Qualifications - 5–10+ years of experience in B2B SaaS/platform technical marketing, product marketing, product management or relevant/related field or discipline. - Proficiency in storytelling, messaging, architecting demo experiences, developing technical narratives, and communicating to security/technical audiences. - Proven ability to influence technical buyers including CISOs, security architects, and global identity/fraud leaders. - Strong collaborator with product, engineering, marketing, sales, and field teams and a bias toward ownership and execution. Requirements - Experience with analyst relations or contributing to placement in research waves/quadrants. - Expertise in AI, agentic tooling, CIAM, fraud prevention, identity verification, or identity orchestration platforms. - Familiarity with authentication, user management and authorization standards and concepts. - Track record crafting streamlined omnichannel identity experiences in fast-paced enterprise environments. Benefits - Be a key leader in shaping Transmit Security’s channel strategy with top-tier cloud providers. - Work with cutting-edge security technology that is transforming digital identity management. - Competitive compensation, equity, and career growth opportunities. - A collaborative and innovative work culture that values ownership and impact. - The OTE salary range for this position is $180,000 - $200,000. - Individual compensation for this role is determined based on various factors, including but not limited to qualifications, experience, location, and overall business and organizational needs.

• Create and execute onboarding / welcome package and process to onboard the newly signed customer • Create and execute Governance and Executive relationship with customer’s key stakeholders • Able to run Digital Motion with lower tier customers while maintaining high touch relationship with strategic and larger customers • Understand and document our customers' business needs, use cases, dependencies, timelines and priorities. • Define and maintain customer success criteria and planning in terms of deployment, adoption, operations and business outcomes. • Build knowledge of customer’s environment, become the customer’s champion at Transmit Security • Review customer’s evolving needs with the Product Management team. • Ensure smooth on-boarding and help maximizing product value. • Act as a "trusted" adviser to the customer to strengthen customer relationships. • Engage with Professional Services Consultants on specific project-based activities • Keep track of customer health score, communicate and escalate risks • Work with Sales and Field Engineers to develop new opportunities. • Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success.

• Partner with Sales leadership to drive operational rigor across active pipelines — inspecting deal activity, identifying execution gaps, and escalating blockers to keep opportunities moving forward. • Develop and maintain customer-facing content that enables champions to sell Transmit Security internally — including business cases, evaluation guides, and ROI materials. • Own and continuously optimize the POC (proof of concept) process —building structured frameworks, improving evaluation workflows, and ensuring every POC is set up to convert. • Improve and document sales processes to increase operational efficiency and ensure consistent execution across the team. • Support deal operations for complex enterprise transactions, including multi-product and non-standard commercial structures. • Produce pipeline reporting, forecasting analysis, and operational insights that help leadership make faster, better decisions. • Ensure CRM data accuracy and support GTM technology. Report on deal metrics and trends, suggesting adjustments to boost win rates and profitability. • Collaborate with Account Executives on deal mechanics and commercial structuring — providing operational guidance on pricing parameters, contract requirements, and approval workflows to keep deals moving without creating bottlenecks.

Role Description We are seeking a highly motivated and customer-focused Field Sales Operations Manager to partner directly with our Account Executives (AEs) to structure complex, high-value deals efficiently and profitably. This pivotal role acts as a primary advisor to the sales team, guiding the construction of optimal order forms and commercial terms that align with customer needs and company objectives. Your expertise will be crucial in accelerating the sales cycle by simplifying deal structuring and enabling the sales team to focus on revenue generation. This role may require direct engagement with customers to clarify and negotiate commercial terms. In this role, you will work hand-in-hand with AEs on deal construction, review terms and margins, and collaborate across departments (Finance, Legal, Operations) to manage the end-to-end contracting process. Your strategic thinking and deep understanding of the sales process will be essential for balancing deal velocity with successful, compliant outcomes. Key Responsibilities - Partner with Sales leadership to drive operational rigor across active pipelines — inspecting deal activity, identifying execution gaps, and escalating blockers to keep opportunities moving forward. - Develop and maintain customer-facing content that enables champions to sell Transmit Security internally — including business cases, evaluation guides, and ROI materials. - Own and continuously optimize the POC (proof of concept) process — building structured frameworks, improving evaluation workflows, and ensuring every POC is set up to convert. - Improve and document sales processes to increase operational efficiency and ensure consistent execution across the team. - Support deal operations for complex enterprise transactions, including multi-product and non-standard commercial structures. - Produce pipeline reporting, forecasting analysis, and operational insights that help leadership make faster, better decisions. - Ensure CRM data accuracy and support GTM technology. Report on deal metrics and trends, suggesting adjustments to boost win rates and profitability. - Collaborate with Account Executives on deal mechanics and commercial structuring — providing operational guidance on pricing parameters, contract requirements, and approval workflows to keep deals moving without creating bottlenecks. Qualifications - 5+ years of experience in Enterprise Sales, Sales Operations, RevOps, or a closely related role within SaaS or technology company with a strong focus on complex deal construction. - Prior experience as an Enterprise Account Executive or similar customer-facing sales role. - Strong analytical and problem-solving abilities, coupled with excellent customer-facing communication, negotiation, and advisory skills. - Proficiency in CRM platforms (e.g., Salesforce), CPQ tools, pricing strategies, and contract management processes. - Knowledge of sales pipeline management, forecasting, and deal operations. - Comfortable working in a fast-paced environment with evolving business needs, and capable of managing simultaneous, high-priority deal cycles. Requirements - The OTE salary range for this position is $120,000- $140,000 USD. Individual compensation for this role is determined based on various factors, including but not limited to qualifications, experience, location, and overall business and organizational needs. Benefits - Transmit Security is committed to fostering, cultivating and preserving a culture of Diversity and Inclusion. - Our human capital is the most valuable asset we have. - We encourage diversity and embrace our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.