• Facilitate new client implementation, thoroughly understanding each account’s pain points & use-case with a custom approach to see to their success • Provide proactive and consultative client support throughout the duration of the client engagement • Identify & add-on upsells to some of FINTRX’s largest clients • Drive revenue growth for the company • Work with a strong sense of urgency to meet and exceed daily/monthly KPIs and document interactions with clients • Providing additional resources for our client base: including our Knowledge Center, webinars, tutorial videos and other mediums. • Maintain up to date and accurate CRM activity

• Drive overall ownership of a portfolio of Enterprise accounts ($250k-$1.5 mil ARR each), including all aspects of risk identification/management, program definition/execution, customer health and retention/renewal • Build deep, diversified relationships at all levels for owned accounts. Communicate effectively with different audiences within customer accounts and RouteThis • Manage changes in executive leadership at customer accounts, when needed, reselling the value that RouteThis brings • Connect customer initiatives and problems into expansion and renewal success • Deeply understand customer business, including their strategic goals and how those translate into departmental projects • Solution within those strategic priorities to grow the value each customers gains from RouteThis every year • Design and execute compelling business reviews for executives, including driving regular ROI studies leveraging customer owned data and review of customer configuration health • Ensure high health scores via ROI understanding, building multi-threaded relationships at the executive level, and providing opportunities for continuous growth towards strategic priorities in your book of business

• Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers. • Build rapport with decision makers and main points of contact to influence change in order to drive the adoption of best practices and successful change management methodologies, thereby driving optimal member utilization of the product. • Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal. • Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Spring Health. • Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations. • Collaborate across departments to deliver essential customer feedback, aiming to enhance processes and elevate the patient experience. • Participate in ongoing weekly team meetings and training to continue to enhance product knowledge. • Assist sales team with finalist calls and provide customer references as needed.

• Forge and nurture strong relationships with key customer stakeholders • Serve as the subject matter expert for customers • Work directly with customers to implement promotional strategies • Deliver a high-quality customer experience through strong project management • Manage multiple data-driven processes and schedules