Role Description The Technical Account Manager exists to help strategic customers achieve measurable business value from 3G TMS and MacroPoint by combining deep freight expertise, technical fluency, and proactive account ownership. This role supports complex, high-volume logistics organizations—including 3PLs, 4PLs, freight brokers, and shippers. You’ll serve as a trusted technical advisor who understands how freight businesses operate, why TMS integrations matter, and how visibility and automation drive real outcomes. This is not a passive account role. You’ll help customers maximize platform value, influence product direction, and shape how freight technology evolves. Outcomes — What Success Looks Like - Customers Realize Measurable Value: Drive clear operational improvements and ROI through strong adoption of 3G TMS and MacroPoint. Connect platform usage to real business outcomes like efficiency, visibility, and margin performance. - Strong Customer Retention: Proactively manage risk, align solutions to customer goals, and ensure customers are set up for long-term success and renewal. - Increased Product Adoption: Identify usage gaps, optimize workflows, and guide customers toward best practices that improve how they operate. - Trusted Technical Advisor Relationships: Build strong relationships with both business and technical stakeholders. Lead meaningful conversations with decision-makers, operators, and IT teams. - Technical Work Drives Business Outcomes: Align integrations, workflows, and technical initiatives to broader customer strategy and go-to-market goals. - Product & Ecosystem Influence: Bring informed, practical feedback to Product and internal teams. Understand the freight tech ecosystem and contribute to decisions around integrations and platform direction. Qualifications - Freight & Industry Expertise - Technical Fluency - Customer Engagement & Communication - Business & Strategic Thinking - Cross-Functional Collaboration - Ownership & Drive Requirements - 3+ years in Technical Account Management, Customer Success, Solutions Consulting, or similar roles - Experience in logistics, supply chain, or SaaS environments strongly preferred - Experience working with enterprise or mid-market customers - Background in transportation, freight operations, or logistics technology is a strong advantage Benefits - Competitive compensation - Great benefits - Remote and flexible work hours - Opportunity to join a company on an awesome mission with a great existing team and trajectory

• Serve as the main technical point of contact for a dedicated book of RTB House business. • Investigate and troubleshoot campaign performance issues including complex discrepancies, frequency analysis, publisher and host performance, tag drop offs and other important campaign issues. • Monitor pacing and delivery to ensure campaigns are on track to deliver both budget and client goals. • Work closely with clients to ensure that RTB House tracking codes are functioning across the websites and troubleshooting when necessary. • Support knowledge sharing, training and developing best practices across the TAM team.

Role Description Secure Every Identity, from AI to Human. Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta Technical Account Management Technical Account Management is a global team that partners with Okta’s Customer Success team and collaborates with Okta’s customers to share knowledge, best practices and make recommendations to continuously innovate around identity and security. The Global New Product Introduction (NPI) Overlay Team functions as an elite squad acting as a crucial bridge between Pre-Sales, Product and our global TAM organization. We are Okta product experts, and we enable Okta's worldwide growth by establishing repeatable adoption patterns, driving early-stage readiness, and ensuring core TAM teams are programmatically equipped to realize technical value across our newest capabilities. Senior Technical Account Manager Opportunity A Senior Technical Account Manager (TAM) - New Product Introduction (NPI) Specialist Overlay serves as a highly technical overlay resource designed to build the architectural blueprints for how Okta scales its newest and most complex capabilities. This role handles a crucial dual motion consisting of NPI via time-boxed, sprint-based engagements to establish repeatable adoption patterns, and Specialist Overlay via targeted interventions for existing product sets that show a deficit in market adoption. - Advise early-adopter customers on architectural best practices and product adoption during high-priority product launch windows. - Operate within strict Rules of Engagement (ROE) where the Core TAM retains ultimate account ownership, proactively managing potential friction or overlapping responsibilities. - Lead targeted, time-boxed technical sprints with high-value customers to bridge the technical value gap post-sale. - Execute structured account handbacks to Core TAM teams using established transition and exit criteria once defined adoption thresholds or playbooks are met. - Partner effectively with neighboring technical motions, such as the Forward Deployed Engineering (FDE) team, to align strategic customer roadmaps with product capability rollouts. - Capture high-fidelity technical telemetry directly from early adopters, translating raw field friction into actionable, ARR-weighted product signals for Product Management and Engineering. - Coordinate closely with Product Acceleration Team (PAT) specialists to smoothly transition technical workloads into the TAM organization. - Evaluate early-stage software and co-author the operational "Go/No-Go" criteria that dictate when an NPI capability is ready for broad TAM support. - Act as an elite response squad during high-priority NPI launches to prioritize accounts, absorb heavy technical workloads, and unburden core TAM teams during early performance regressions. - Document repeatable adoption patterns, configuration models, and expansion triggers into structured engineering playbooks to move beyond 1:1 consulting deep dives. - Partner directly with the TAM 1:Many / Knowledge Scaling function to design and deliver programmatic content, scaling your specialized expertise to make over 100+ global TAMs proficient in new solutions. Qualifications - 8+ years of total experience in information technology, with at least 4 years of hands-on experience as a Technical Account Manager (TAM), Solutions Architect, Technical Consultant, or comparable practitioner role in the IAM space. - Deep technical credibility and domain expertise in SaaS infrastructure, the Software Development Life Cycle (SDLC), and modern Identity landscapes. - Working proficiency in the following core IAM areas: - Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect). - Legacy applications in a hybrid IT environment with non-standard applications (i.e., those that do not support modern identity federation protocols). - Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc). - SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities. - Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc). - Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc). - Clear engineering intuition to instantly distinguish a customer configuration gap from a core platform defect or a systemic load constraint like Requests Per Second (RPS) limits. - Strong operational understanding of web-scale infrastructure dimensions including Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). - Proven product intuition with the ability to look at a chaotic customer environment, extract underlying technical friction, and translate it into a data-backed business case for Product Managers. - Exceptional EQ and diplomatic skills to handle sensitive customer escalations, navigate a matrixed global organization without direct authority, and resolve cross-team friction. - Builder mindset with a history of success turning unstructured, early-stage ambiguity into clean, repeatable systems, metrics, and processes. - Excellent communication skills, with the ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CIO. Requirements - This position can be located remotely but may require some travel (under 20% of the time). Education - BA/BS/MS in Computer Science, Information Technology or related discipline OR equivalent work experience required. Benefits - Annual On Target Compensation (OTE) range between $160,000 — $220,000 USD. - Equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave). Company Description Okta is The World’s Identity Company. We free everyone to safely use any technology - anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transform how people move through the digital world, putting Identity at the heart of business security and growth. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.

• Manage and serve as the primary point of contact for all post-sales technical and functional needs for AppOmni’s top enterprise customers through strong technical acumen, in-depth product knowledge, relationship-building, strategic planning, business value articulation, and execution. • Be consultative and be viewed as a technical SME by exhibiting a complete understanding of customer technical goals and objectives. Develop a trusted advisor relationship with customer champions, sponsors, and technical teams to drive product adoption and ensure they are using AppOmni to achieve full business value. • Ensure that a deployment and adoption plan is in place with each customer in order to facilitate the customer achieving their stated success criteria. Work closely with AppOmni’s Customer Success Manager (CSM) team to monitor and identify adoption and utilization trends, provide recommendations based on customers' needs, risks, and strategy. • Introduce, demonstrate, and implement new products and features as they become available. • Develop expertise in AppOmni’s API capabilities to help customers augment UI-based functionality with script-based approaches to unlock value. • Work closely with the Product and Engineering teams to define and influence SaaS application support roadmap and augmentation beyond the AppOmni Developer Platform. • Increase customer retention by assisting regular health check meetings for tactical items, and assisting with strategic business reviews for alignment of objectives and outcomes • Help the customer document their technical success criteria and strategy and partner with the CSM and customer teams to ensure adherence to the strategy; work with the customer to update technical success criteria if/as customer priorities shift. • Define and document the customer’s end-state AppOmni architecture and work with the customer to develop a roadmap and strategy for achieving the desired end-state architecture. • Track accounts to identify customer risk and work actively to eliminate that risk; partner with the CSM by contributing to the renewal strategy and work closely with the AppOmni Renewals Manager to influence the successful execution of renewals. • Be the technical voice of the customer to our internal stakeholders (engineering, product, sales, and executive leadership teams) and provide internal feedback on how AppOmni can better serve our enterprise customers. • Work closely with Product and Engineering on identification and tracking of product improvement requests, troubleshooting, and bugs. • Evangelize customer success stories with the AppOmni Marketing team. • Above all, put customer’s needs first and demonstrate customer obsession.