Swoop

Title: Staff AI/ML Engineer, MyHealthTeam Location: Remote (United States) Department: Communities Engineering Job Description: What you get to do every day - Build end-to-end ML/LLM features from problem definition → data → modeling → evaluation → deployment → monitoring. - Develop LLM applications with retrieval and tool use (e.g., RAG, orchestration/workflows, structured extraction) to deliver trustworthy consumer health experiences. - Convert unstructured text (posts, comments, messages, search queries) into structured signals (topics, entities, intent, sentiment, safety flags) using a mix of classical NLP and modern LLMs. - Create and maintain data pipelines for training, inference, evaluation, and analytics (batch and/or streaming as needed). - Design evaluation systems that measure quality and safety: offline metrics, golden datasets, human review workflows, and online A/B testing alignment. - Implement production guardrails to reduce harm and misinformation risk (policy constraints, refusal behavior, citations/attribution when appropriate, red-teaming, monitoring, and incident response). - Set up monitoring for model + system health (latency, cost, drift, regressions, quality metrics). - Partner closely with the Product, Engineering, and Data teams and clinical/subject-matter experts to validate outputs and define what “correct” means for sensitive, health-adjacent use cases. - (Staff scope) Lead architecture and technical direction for applied AI across the organization; mentor engineers; establish best practices and reusable platforms. Examples of problems you might work on - Personalized recommendations for communities, posts, resources, or next-best actions - Safer content understanding: detection of misleading/high-risk health claims, escalation workflows - Search and discovery improvements using embeddings, hybrid retrieval, and ranking - Summarization and structuring of long threads into navigable insights (with safety constraints) - Member intent understanding from behavioral + text signals Must-have qualifications - 8+ years building and shipping production ML systems (or equivalent experience with demonstrable impact) - Strong Python skills and experience with ML/LLM libraries and tooling (e.g., Hugging Face ecosystem, LangChain/LangGraph, or equivalent) - Proven ability to design production-grade pipelines (training/inference/eval) and operate models in real systems (monitoring, rollbacks, incident handling) - Solid grounding in ML fundamentals (NLP, deep learning, statistical reasoning, evaluation) - Experience with MLOps best practices: versioning, reproducibility, CI/CD, model registry patterns, feature/data management, and infrastructure collaboration - Experience working with large-scale data using Databricks/Spark or equivalent distributed processing - Strong product and stakeholder instincts: you can translate ambiguous business needs into measurable ML outcomes Nice-to-have qualifications - Experience building RAG and retrieval systems: vector databases, hybrid search, ranking, recommendation, query understanding - Experience in healthcare or regulated environments, including privacy-by-design, auditability, and safety reviews (HIPAA/PHI familiarity a plus) - Experience with streaming/clickstream data, experimentation platforms, and causal/measurement thinking - Ability to prototype end-to-end experiences (e.g., Streamlit, Gradio, lightweight frontends) - Experience designing LLM safety systems: red-teaming, adversarial testing, prompt injection mitigation, output filtering, human-in-the-loop review Some tools we use - Databricks/Spark for distributed processing - Redshift and BI tools (Looker/Tableau) for analytics - Terraform for infrastructure-as-code; Airflow for orchestration; GitHub Actions for CI/CD - AWS (including Bedrock) and a mix of private and open-weight models (including fine-tunes where appropriate) - Experimentation tooling (A/B testing) and internal UX analytics tools - AI-assisted coding tools (e.g., Cursor, Copilot, Claude/OpenAI tooling) Working model The MyHealthTeam Engineering team operates in a remote-first environment. This role is fully remote, with optional in-person collaboration at our San Francisco office. Why MyHealthTeam @ Swoop - Mission-driven work with massive reach: help millions of people find support and better health outcomes - High-ownership culture: small teams, fast shipping, visible impact - Strong collaboration: product, data, and domain experts working together - A chance to shape applied AI in a real consumer product with real constraints The Company Swoop, a market leader in privacy-safe, award-winning omnichannel healthcare marketing, connects patients, healthcare providers (HCPs), and brands at scale across all channels. Our teams leverage the power of AI-driven technology combined with real-world data (RWD), first- and zero-party data, and engagement data, to empower pharmaceutical marketers to make faster, more precise decisions that improve patient outcomes. At Swoop, our mission is to create a future where technology seamlessly connects patients and HCPs in a privacy-safe way, improving the patient journey and driving better health outcomes. Swoop has experienced significant growth and demonstrated an unwavering commitment to innovation, talent development, and enhancing the patient experience. Our acquisition of MyHealthTeam in January 2025 brought vibrant social communities into our omnichannel suite, further bridging the gap between healthcare brands and patients for more impactful and targeted engagement. We believe our people are our greatest asset. Swoop fosters a culture of innovation and continuous learning, providing employees with rich opportunities for professional growth. This commitment to our team earned us the "Best Places to Work" recognition from Business Intelligence Group in 2025, based on a survey of over 100 employees. We are driven by a patient-first philosophy and are passionate about leveraging technology to create a healthier future. If you're a driven professional seeking to make a real difference in healthcare marketing at a fast-growing, innovative company, join Swoop and help us revolutionize how brands connect with patients and HCPs. Application materials Submit a resume and answer the following two short questions: - Tell us why MyHealthTeam’s mission matters to you. - Give one example of a production ML/LLM system you shipped and how you evaluated it. ​​ The pay range for this role is: 240,000 - 260,000 USD per year (Remote (United States))

• Fact-check articles and copy edit manuscripts for tone and accuracy • Use (and help develop) proprietary AI-assisted editorial tools to support editing efficiency and quality assurance • Adhere to MyHealthTeam house style and Associated Press (AP) Stylebook guidelines • Maintain and refine the house style guide • Proofread layouts before articles are published • Ensure all edited content meets MyHealthTeam standards for accuracy, clarity, and compassion, regardless of workflow or tools used

• Evaluating media campaign performance and developing proactive optimization strategies • Leveraging third-party data within Swoop Communities’ internal analytics platform to monitor campaign performance • Continuously monitoring and evaluating campaign performance across brands and conditions • Translating complex datasets into clear, actionable insights using data visualization and AI-assisted storytelling tools

• Develop strong understanding of Swoop Communities by MyHealthTeam media products and implement and execute advertising campaigns to ensure delivery and performance. • Coordinate internal efforts between other cross-functional teams as necessary. • Provide creative/third-party tags to the Ad Operations team, and ensure clients’ ads are trafficked, monitored, and optimized. • Develop internal relationships and effectively communicate media program details to internal teams including Alliance Management, Partner Results, Ad Operations, and Marketing. • Independently complete RFPs and strategic development of presentations for Sales Team members. • Provide ongoing campaign management to ensure revenue is maximized. • Prepare monthly or quarterly client reports for delivery and performance. • Research competitive intelligence when necessary.

• Serve as the performance strategist for Swoop’s most strategic healthcare clients, managing campaign analytics from data collection through insights and delivery. • Analyze campaign reports, monitor trends, and proactively identify and address underperformance or opportunities. • Partner with the Sales and Account Management teams to synthesize performance metrics and measurement definition, and present high-impact recommendations to clients and internal leadership. • Lead audience-segment creation strategies, aligned with third-party measurement vendors and proposed rule changes, to improve outcomes. • Act as a consultative partner to agencies and brand teams, providing education and guidance on best practices for targeting, optimization, and measurement. • Juggle multiple high-priority accounts and internal initiatives with precision, timeliness, and a collaborative mindset.

• Lead, mentor, and manage a team of developmental and copy editors, setting clear expectations, running regular 1:1s, and supporting career development. • Build a culture of editorial excellence, curiosity, and continuous improvement across the team. • In collaboration with the Director of Content Integrity, own editorial quality across our article portfolio: voice, structure, accuracy, and tone. • Actively champion and experiment with AI tools for content development, editing workflows, and quality assurance. • Help the broader content team build fluency and confidence with AI tools. • Stay current on how AI is reshaping health content and bring that perspective to editorial strategy. • Collaborate with the VP of Content Operations to ensure content is developed on time and within budget, with an eye on aggressive output goals. • Partner closely with the SEO and CRM/Marketing teams to align editorial and distribution goals. • Collaborate with the EVP of Content on longer-term editorial strategy and team development.

• Manage and grow relationships with key pharmaceutical manufacturers and their agency partners within your assigned account list. • Achieve and exceed sales goals through upselling/scaling and identifying new opportunities within existing accounts. • Lead end-to-end sales efforts, including crafting proposals, negotiating pricing, and closing business. • Deliver compelling presentations to pharmaceutical manufacturers and their agencies tailored to client needs. • Collaborate closely with internal teams to ensure smooth campaign execution and client satisfaction. • Gather client feedback to refine sales tactics and improve overall account performance. • Maintain strong knowledge of Swoop’s product offerings, industry developments, and the competitive landscape. • Use CRM tools to track pipeline progress, client activity, and relevant market insights. • Promote and share sales and industry best practices to support team growth and performance. • Represent Swoop professionally and positively in all external interactions.

• Own the end-to-end lifecycle roadmap for member retention • Execute automated member journeys tailored to different segments • Implement AI tools for engagement and business value maximization • Partner with cross-functional teams to align messaging • Lead A/B testing for content and engagement metrics • Establish and track KPIs, presenting insights to leadership • Oversee the CRM marketing ecosystem and team mentoring

• Write, produce, and direct short-form digital video and social media content, including patient stories, medical expert advice, explainers, and promos. • Conduct casting research/outreach and interviews with medical experts and people with chronic health conditions. • Produce remote video recordings over Zoom. • The ability to produce rare on-location shoots is a plus, including directing talent, hiring crew, renting equipment, managing budget, sourcing locations, and handling shoot logistics. • Develop, pitch, and produce new ideas and concepts. • Create treatments and presentation decks. • Manage the post-production process: create paper cuts, manage video editors, process feedback, and deliver projects end-to-end, on schedule and within budget. • Apply project management tools (Asana) to maintain communication workflow and stay on deadline. • Collaborate across departments, communicating clearly with client alliance managers, content editorial teams, vendors, and freelancers. • Stay up to date on trending social content, AI, technical developments, and industry standards to help improve workflow efficiency and quality.

Swoop, a market leader in privacy-safe, award-winning omnichannel healthcare marketing, connects patients, healthcare providers (HCPs), and brands at scale across all channels. Our teams leverage the power of AI-driven technology combined with real-world data (RWD), first- and zero-party data, and engagement data, to empower pharmaceutical marketers to make faster, more precise decisions that improve patient outcomes. At Swoop, our mission is to create a future where technology seamlessly connects patients and HCPs in a privacy-safe way, improving the patient journey and driving better health outcomes. Swoop has experienced significant growth and demonstrated an unwavering commitment to innovation, talent development, and enhancing the patient experience. Our acquisition of MyHealthTeam in January 2025 brought vibrant social communities into our omnichannel suite, further bridging the gap between healthcare brands and patients for more impactful and targeted engagement. We believe our people are our greatest asset. Swoop fosters a culture of innovation and continuous learning, providing employees with rich opportunities for professional growth. This commitment to our team earned us the "Best Places to Work" recognition from Business Intelligence Group in 2025, based on a survey of over 100 employees. We are driven by a patient-first philosophy and are passionate about leveraging technology to create a healthier future. If you're a driven professional seeking to make a real difference in healthcare marketing at a fast-growing, innovative company, join Swoop and help us revolutionize how brands connect with patients and HCPs. About the role Swoop is searching for a creative and data-driven Communications Manager to join our Marketing Team. This role will support our content marketing efforts on social media, with a primary focus on LinkedIn. The ideal candidate is an expert in community management and eager to expand their strong written and verbal communication skills into public relations and industry awards. The position will report to the VP, Content & Campaign Strategy. It’s designed for candidates experienced in AdTech and HealthTech marketing, preferably with an understanding of the pharmaceutical industry. What you'll do Work in close collaboration with the VP, Content & Campaign Strategy to craft Swoop’s comprehensive social media strategy and calendar Create relevant social posts, short-form video, and content to help Swoop build authority as the omnichannel marketing partner of choice for pharmaceutical brands Create engaging, industry-relevant content that aligns with Swoop’s brand voice and fosters meaningful interactions with our audience Monitor Swoop's LinkedIn engagement and messages Lead awards roadmap and entry writing Assist in drafting and distributing press releases Develop and maintain relationships with industry journalists and media outlets Monitor industry news and competitors’ and partners’ social media for opportunities for Swoop to contribute expert commentary on relevant topics Compile actionable insights on PR, social media, and awards to create data-driven strategies Prepare regular reports on key metrics in social media, PR, and awards for leadership and internal communications Collaborate cross-functionally with internal teams Support paid campaign asset development and reporting as needed Qualifications Are self-motivated, care about details, and enjoy solving problems Have experience working with AI tools to generate quality writing, refine processes, and take over repetitive tasks Have experience working remotely