Swoop

• Build and maintain strong, long-term relationships with pharma clients. • Act as the main point of contact for clients post-sale. • Understand clients’ business needs and goals to offer relevant solutions. • Upsell and cross-sell additional products or services to existing clients. • Meet or exceed sales targets and KPIs. • Identify and pursue opportunities for account growth. • Develop strategic plans for each account. • Collaborate with internal teams to align on client needs and opportunities. • Conduct regular account reviews to assess satisfaction and explore expansion. • Ensure pharma clients receive timely and successful delivery of solutions. • Address client concerns and resolve issues quickly and efficiently. • Serve as a liaison between the pharma client and internal teams. • Track account metrics and prepare regular reports on account status. • Maintain up-to-date CRM records. • Provide accurate sales forecasts to leadership and understand the current trends in the industry. • Lead contract renewal discussions and renegotiate terms as needed.

• Own and lead the company’s technical accounting function • Prepare and review SEC filings • Drive IPO readiness • Interface directly with external auditors • Develop and maintain accounting policies and procedures

Title: Senior Product Marketing Manager, MyHealthTeam Location: Hybrid (San Francisco, CA, US) Department: Community Member Acq At Swoop, our mission is simple: Improving patient outcomes. As a market leader in AI-driven, data-powered, and privacy-compliant healthcare engagement, we connect the signals that drive earlier diagnosis, better treatment decisions, and sustained adherence. Our integrated, privacy-safe platform, enables life sciences companies to drive measurable patient and commercial outcomes with actionable intelligence — spanning patient and HCP audience targeting, community engagement, AI-powered web solutions, coordinated omnichannel activation, and prescription fulfillment. We believe our people are our greatest asset. Swoop fosters a culture of innovation and continuous learning, providing employees with rich opportunities for professional growth. This commitment to our team earned us the "Best Places to Work" recognition from Business Intelligence Group in 2025 and 2026. We are driven by a patient-first philosophy and passionate about leveraging technology to create a healthier future. After becoming an independent company in 2024, Swoop experienced significant growth and demonstrated an unwavering commitment to innovation, talent development, and enhancing the patient experience. Our acquisition of MyHealthTeam in January 2025 and Nimble in May 2026 helped us further bridging the gap between healthcare brands and patients for more impactful and targeted engagement. Empowering millions of patients nationwide to connect, share resources, and access medically verified information to better manage their health. MyHealthTeam hosts the largest and most engaged patient social networks in healthcare, offering more than 70 condition-specific communities for chronic and rare conditions. As a prescription fulfillment and patient engagement platform, Nimble empowers independent and regional pharmacies to deliver a modern, consumer-friendly healthcare experience while streamlining pharmacy operations. If you're a driven professional seeking to make a real difference in healthcare marketing at a fast-growing, innovative company, join Swoop and help us revolutionize how brands connect with patients and HCPs. About the role MyHealthTeam, a Swoop company, is seeking a Senior Product Marketing Manager to lead positioning, messaging, and go-to-market strategy that drives member awareness, activation, and engagement across our growing portfolio of chronic condition social networks. Reporting to the Director of Product Marketing, you will own end-to-end GTM for product features and new site launches, lead activation programs that turn new members into engaged ones, and partner closely with the Product, CRM, Community, and Analytics teams to translate member insight into measurable impact. This is a high-ownership role for an experienced PMM who is equally comfortable shaping strategy and rolling up their sleeves to ship campaigns, run experiments, and dig into the data. You’ll set the bar for how we bring new value to members and have direct influence on how millions of people facing chronic health conditions discover and engage with our networks. What you'll do - Go-To-Market Strategy: Lead end-to-end go-to-market strategy and execution for new product features, site launches, and member-facing initiatives from positioning and messaging through launch, measurement, and iteration. - Value Prop Positioning: Own member value proposition messaging and product positioning across the funnel, ensuring a consistent and compelling story from acquisition through activation, engagement, and retention. - Lifecycle and Activation Programs: Design, run, and test lifecycle and activation programs (email journeys, in-product messaging, onboarding flows) in partnership with the Product Team that move new members from sign-up to meaningful engagement. - Integrated Marketing at Scale: Develop and execute marketing campaigns across channels including email, social, paid, and in-product, partnering with the CRM and Community teams to deliver integrated programs, leveraging AI as appropriate. - Testing and Iteration: Build a strong testing and experimentation practice (hypothesis-driven A/B tests, message testing, and landing page optimization) and translate results into clear recommendations. - Market Research: Conduct market, member, and competitive research to sharpen positioning, identify white space, and inform product and marketing priorities. - Analysis and Presentation: Define and track the metrics that matter for each program, synthesize performance into clear narratives for leadership, and use insights to drive the next round of work. - Cross-Functional Partnership: Partner cross-functionally with the Product, Engineering, Community, Analytics, Design, and Sales teams to align on priorities, unblock execution, and ensure launches land well internally and externally. - Serve as a Senior Voice on the PMM Team: Raise the bar on craft, mentor less experienced marketers, and contribute to team strategy, process, and learnings. Qualifications - A bachelor’s degree in marketing, communications, or a related field — or equivalent experience - Six or more years of product marketing or closely related experience, preferably in consumer technology, digital health, or community-driven business - Demonstrated success leading GTM for product launches and owning positioning and messaging for a product or product area - Strong track record running lifecycle, activation, or growth marketing programs and using A/B testing and experimentation to drive measurable results - Excellent written and verbal communication skills, with the ability to craft member-facing messaging and influence cross-functional partners and leadership - A data-informed mindset — comfortable defining KPIs, partnering with Analytics, and using data to prioritize, evaluate, and tell the story of your work - Strong project management skills and the ability to lead multiple workstreams across stakeholders with minimal hand-holding - Genuine interest in healthcare, community, and improving outcomes for people facing chronic conditions Location The Product Marketing Team at MyHealthTeam is hybrid. This role requires in-person time at our office at One Post Plaza in San Francisco, typically two days per week. The pay range for this role is: 130,000 - 145,000 USD per year (Hybrid (San Francisco, CA, US))

• Lead commercialization and go-to-market strategy across Swoop’s portfolio, including audience intelligence solutions, media activation, communities, web solutions, AI-powered offerings, SwoopRx solutions, strategic partnerships, and acquired capabilities. • Develop launch frameworks and readiness plans that align Product, Sales, Partnerships, Client Success, and Marketing teams around common objectives. • Define market segmentation, positioning, messaging, packaging, and competitive differentiation strategies that strengthen Swoop’s market leadership. • Establish launch prioritization, impact assessment, and field readiness processes to ensure successful market adoption. • Lead development of compelling portfolio narratives, value propositions, and differentiated messaging that resonate with pharmaceutical manufacturers, agencies, and healthcare marketing stakeholders. • Oversee the Product Marketing team in creating scalable commercial resources that translate complex solutions into customer-centric business outcomes. • Ensure consistency across portfolio storytelling, solution positioning, and customer-facing communications. • Maintain and evolve strategic narratives that connect Swoop’s integrated ecosystem to key customer priorities and market trends. • Own Swoop’s Field Enablement strategy, including Highspot destination strategy, sales readiness, strategic sales plays, executive briefing frameworks, Innovation Day programs, quarterly business review (QBR) resources, and customer engagement initiatives. • Ensure Sales, Partnerships, and Client Success teams have access to scalable tools, resources, and training that support every stage of the customer lifecycle. • Drive adoption and utilization of enablement resources while continuously optimizing programs based on field feedback and business outcomes. • Lead development of repeatable commercial frameworks that connect Swoop’s portfolio to common customer objectives, therapeutic area opportunities, and market challenges. • Partner with Sales, Client Success, Product, Analytics, and Partnerships teams to create scalable narratives and strategic sales plays that support business growth. • Examples include drug lifecycle strategies, therapeutic area frameworks, audience intelligence opportunities, channel-based activation strategies, patient engagement models, adherence programs, and emerging market opportunities. • Continuously evaluate industry trends and customer needs to ensure commercialization frameworks remain differentiated, relevant, and actionable. • Own strategy and enablement resources supporting Innovation Days, executive briefings, strategic account planning, and QBRs. • Partner with Sales, Client Success, Product, and Brand teams to create scalable customer engagement programs that strengthen executive relationships and drive growth. • Support strategic account planning efforts through market insights, customer opportunity frameworks, and executive-level storytelling. • Lead commercialization support strategy for strategic partnerships and alliance programs. • Equip Partnerships teams with the messaging, resources, training, and sales plays needed to effectively position Swoop’s value proposition. • Support partner onboarding, co-marketing initiatives, and joint commercialization efforts. • Monitor industry trends, competitive activity, regulatory changes, customer needs, and emerging healthcare marketing opportunities. • Establish processes that capture field insights and customer feedback and translate them into actionable recommendations for Product and Executive leadership. • Serve as a key advocate for market and customer needs throughout the organization. • Foster strong partnerships across Product, Engineering, Sales, Partnerships, Client Success, Analytics, and Marketing teams. • Communicate strategic priorities, business performance, market insights, and commercialization outcomes to executive leadership. • Present recommendations, performance metrics, market opportunities, and growth strategies to senior stakeholders.

• Collaborate with the Product and Development teams to build and manage MyHealthTeam’s social networks • Keep an agile and test-driven mindset • Be an all-rounder who can work as a full stack developer or manage our production AWS environment

Title: Staff AI/ML Engineer, MyHealthTeam Location: Remote (United States) Department: Communities Engineering Job Description: What you get to do every day - Build end-to-end ML/LLM features from problem definition → data → modeling → evaluation → deployment → monitoring. - Develop LLM applications with retrieval and tool use (e.g., RAG, orchestration/workflows, structured extraction) to deliver trustworthy consumer health experiences. - Convert unstructured text (posts, comments, messages, search queries) into structured signals (topics, entities, intent, sentiment, safety flags) using a mix of classical NLP and modern LLMs. - Create and maintain data pipelines for training, inference, evaluation, and analytics (batch and/or streaming as needed). - Design evaluation systems that measure quality and safety: offline metrics, golden datasets, human review workflows, and online A/B testing alignment. - Implement production guardrails to reduce harm and misinformation risk (policy constraints, refusal behavior, citations/attribution when appropriate, red-teaming, monitoring, and incident response). - Set up monitoring for model + system health (latency, cost, drift, regressions, quality metrics). - Partner closely with the Product, Engineering, and Data teams and clinical/subject-matter experts to validate outputs and define what “correct” means for sensitive, health-adjacent use cases. - (Staff scope) Lead architecture and technical direction for applied AI across the organization; mentor engineers; establish best practices and reusable platforms. Examples of problems you might work on - Personalized recommendations for communities, posts, resources, or next-best actions - Safer content understanding: detection of misleading/high-risk health claims, escalation workflows - Search and discovery improvements using embeddings, hybrid retrieval, and ranking - Summarization and structuring of long threads into navigable insights (with safety constraints) - Member intent understanding from behavioral + text signals Must-have qualifications - 8+ years building and shipping production ML systems (or equivalent experience with demonstrable impact) - Strong Python skills and experience with ML/LLM libraries and tooling (e.g., Hugging Face ecosystem, LangChain/LangGraph, or equivalent) - Proven ability to design production-grade pipelines (training/inference/eval) and operate models in real systems (monitoring, rollbacks, incident handling) - Solid grounding in ML fundamentals (NLP, deep learning, statistical reasoning, evaluation) - Experience with MLOps best practices: versioning, reproducibility, CI/CD, model registry patterns, feature/data management, and infrastructure collaboration - Experience working with large-scale data using Databricks/Spark or equivalent distributed processing - Strong product and stakeholder instincts: you can translate ambiguous business needs into measurable ML outcomes Nice-to-have qualifications - Experience building RAG and retrieval systems: vector databases, hybrid search, ranking, recommendation, query understanding - Experience in healthcare or regulated environments, including privacy-by-design, auditability, and safety reviews (HIPAA/PHI familiarity a plus) - Experience with streaming/clickstream data, experimentation platforms, and causal/measurement thinking - Ability to prototype end-to-end experiences (e.g., Streamlit, Gradio, lightweight frontends) - Experience designing LLM safety systems: red-teaming, adversarial testing, prompt injection mitigation, output filtering, human-in-the-loop review Some tools we use - Databricks/Spark for distributed processing - Redshift and BI tools (Looker/Tableau) for analytics - Terraform for infrastructure-as-code; Airflow for orchestration; GitHub Actions for CI/CD - AWS (including Bedrock) and a mix of private and open-weight models (including fine-tunes where appropriate) - Experimentation tooling (A/B testing) and internal UX analytics tools - AI-assisted coding tools (e.g., Cursor, Copilot, Claude/OpenAI tooling) Working model The MyHealthTeam Engineering team operates in a remote-first environment. This role is fully remote, with optional in-person collaboration at our San Francisco office. Why MyHealthTeam @ Swoop - Mission-driven work with massive reach: help millions of people find support and better health outcomes - High-ownership culture: small teams, fast shipping, visible impact - Strong collaboration: product, data, and domain experts working together - A chance to shape applied AI in a real consumer product with real constraints The Company Swoop, a market leader in privacy-safe, award-winning omnichannel healthcare marketing, connects patients, healthcare providers (HCPs), and brands at scale across all channels. Our teams leverage the power of AI-driven technology combined with real-world data (RWD), first- and zero-party data, and engagement data, to empower pharmaceutical marketers to make faster, more precise decisions that improve patient outcomes. At Swoop, our mission is to create a future where technology seamlessly connects patients and HCPs in a privacy-safe way, improving the patient journey and driving better health outcomes. Swoop has experienced significant growth and demonstrated an unwavering commitment to innovation, talent development, and enhancing the patient experience. Our acquisition of MyHealthTeam in January 2025 brought vibrant social communities into our omnichannel suite, further bridging the gap between healthcare brands and patients for more impactful and targeted engagement. We believe our people are our greatest asset. Swoop fosters a culture of innovation and continuous learning, providing employees with rich opportunities for professional growth. This commitment to our team earned us the "Best Places to Work" recognition from Business Intelligence Group in 2025, based on a survey of over 100 employees. We are driven by a patient-first philosophy and are passionate about leveraging technology to create a healthier future. If you're a driven professional seeking to make a real difference in healthcare marketing at a fast-growing, innovative company, join Swoop and help us revolutionize how brands connect with patients and HCPs. Application materials Submit a resume and answer the following two short questions: - Tell us why MyHealthTeam’s mission matters to you. - Give one example of a production ML/LLM system you shipped and how you evaluated it. ​​ The pay range for this role is: 240,000 - 260,000 USD per year (Remote (United States))

• Fact-check articles and copy edit manuscripts for tone and accuracy • Use (and help develop) proprietary AI-assisted editorial tools to support editing efficiency and quality assurance • Adhere to MyHealthTeam house style and Associated Press (AP) Stylebook guidelines • Maintain and refine the house style guide • Proofread layouts before articles are published • Ensure all edited content meets MyHealthTeam standards for accuracy, clarity, and compassion, regardless of workflow or tools used

• Evaluating media campaign performance and developing proactive optimization strategies • Leveraging third-party data within Swoop Communities’ internal analytics platform to monitor campaign performance • Continuously monitoring and evaluating campaign performance across brands and conditions • Translating complex datasets into clear, actionable insights using data visualization and AI-assisted storytelling tools

• Develop strong understanding of Swoop Communities by MyHealthTeam media products and implement and execute advertising campaigns to ensure delivery and performance. • Coordinate internal efforts between other cross-functional teams as necessary. • Provide creative/third-party tags to the Ad Operations team, and ensure clients’ ads are trafficked, monitored, and optimized. • Develop internal relationships and effectively communicate media program details to internal teams including Alliance Management, Partner Results, Ad Operations, and Marketing. • Independently complete RFPs and strategic development of presentations for Sales Team members. • Provide ongoing campaign management to ensure revenue is maximized. • Prepare monthly or quarterly client reports for delivery and performance. • Research competitive intelligence when necessary.

• Serve as the performance strategist for Swoop’s most strategic healthcare clients, managing campaign analytics from data collection through insights and delivery. • Analyze campaign reports, monitor trends, and proactively identify and address underperformance or opportunities. • Partner with the Sales and Account Management teams to synthesize performance metrics and measurement definition, and present high-impact recommendations to clients and internal leadership. • Lead audience-segment creation strategies, aligned with third-party measurement vendors and proposed rule changes, to improve outcomes. • Act as a consultative partner to agencies and brand teams, providing education and guidance on best practices for targeting, optimization, and measurement. • Juggle multiple high-priority accounts and internal initiatives with precision, timeliness, and a collaborative mindset.