Transforming Omnichannel
Account Manager
Location
United States
Posted
3 days ago
Salary
$90K - $110K / year
Seniority
Senior
Job Description
Account Manager
Swoop
• Build and maintain strong, long-term relationships with pharma clients. • Act as the main point of contact for clients post-sale. • Understand clients’ business needs and goals to offer relevant solutions. • Upsell and cross-sell additional products or services to existing clients. • Meet or exceed sales targets and KPIs. • Identify and pursue opportunities for account growth. • Develop strategic plans for each account. • Collaborate with internal teams to align on client needs and opportunities. • Conduct regular account reviews to assess satisfaction and explore expansion. • Ensure pharma clients receive timely and successful delivery of solutions. • Address client concerns and resolve issues quickly and efficiently. • Serve as a liaison between the pharma client and internal teams. • Track account metrics and prepare regular reports on account status. • Maintain up-to-date CRM records. • Provide accurate sales forecasts to leadership and understand the current trends in the industry. • Lead contract renewal discussions and renegotiate terms as needed.
Job Requirements
- 3-5 years of experience in the digital or programmatic advertising space in an account management or a similar role.
- Experience managing and executing digital campaigns as lead point of contact.
- Knowledge of the programmatic ecosystem, including ad verification products and DSPs.
- Strong working knowledge of entire Microsoft Office suite, particularly Excel.
- Experience using Campaign Manager 360, DoubleVerify, Integral Ad Science (IAS), Comscore, Moat Analytics, Xandr, The Trade Desk, etc. is a plus.
- Complete understanding of product workflow to ensure on time and accurate campaign delivery.
- Superb organizational, analytical, project-management, written, and verbal communication skills.
- Excellent attention to detail and follow-through with team members and clients.
- Ability to thrive in a fast-paced, ever-changing work environment, to take ownership and accountability, and to manage expectations (internally and externally).
- Strong problem-solving skills and strategic thinking.
- Flexible, motivated, engaging team player who has a solutions-oriented attitude and positive energy for our growing team.
Benefits
- Professional growth opportunities
- Commitment to innovation
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