SunStrong Management

• Lead negotiation of commercial agreements, including Master Services Agreements, O&M Agreements, and other project related documentation, Non-Disclosure Agreements, SAAS contracts, licensing agreements, SREC Purchase and Sale Agreements, and vendor contracts. • Build and standardize templates (AMA, MSAs, NDAs, etc.) • Create fallback positions and playbooks • Implement approval workflows • Define how deals move internally through terms sheet to close • Build internal checklists (diligence, approvals, risk flags) • Reduce outside counsel dependency over time • Advise the General Counsel, the executive team, and the Board on corporate governance matters and fiduciary duties. • Support the Company and its Affiliates in connection with internal corporate matters, including preparing resolutions and Board presentations and maintaining corporate records. • Manage entity and subsidiary governance. • Support M&A, joint ventures, and investments including due diligence and integration. Advise on deal structuring and risk allocation.

• Design and operationalize scalable compliance frameworks, including policies, procedures, and controls aligned with federal, state, and local requirements • Build escalation workflows so complaints requiring additional oversight are quickly identified and handled consistently • Review training materials, scripts, and workflows to ensure regulatory compliance, and collaborate on enhancements where needed • Assist in developing reporting and dashboards that translate customer service data into actionable insights for leadership • Lead risk identification, assessment, and mitigation processes across business • Maintain risk registers and control frameworks • Establish escalation and reporting structures for key risks • Design risk-based monitoring and testing programs • Define KPIs and develop reporting dashboard for leadership • Identify trends and areas for improvement across compliance and risk

• Leads end-to-end Salesforce development: solution design, Apex/LWC implementation, testing, deployment, and production support. • Builds scalable automation and UI experiences across Work Order and case-driven operational workflows. • Develops secure, resilient integrations with internal and external systems using APIs, events, and async patterns. • Defines and enforces data standards, governance, and quality practices to support analytics and 360 customer views. • Partners with Operations teams to optimize process efficiency, reduce manual touchpoints, and improve SLA adherence. • Owns technical documentation, code review quality, CI/CD hygiene, and release readiness. • Mentors team members and contributes to architectural decisions and platform roadmap planning.

• Serves as the technical lead for the cross-functional team supporting SunStrong’s consumer apps, which is comprised of engineering, QA and product • Leads a team of software engineers, providing mentorship, guidance and support to facilitate their progressional growth and development. • Contributes to overall team velocity as a hands-on leader by delivering some code. • Provides code reviews and mentorship to improve overall application health and team skills. • Provides architectural planning and insights for application development. • Facilitates Agile sprint ceremonies including daily standups, sprint planning and retrospectives. • Identifies, implements and promotes opportunities to improve team delivery through the use of AI tooling and methodologies. • Champions best practices, coding standards and software development methodologies to maintain high-quality codebase. • Manages and allocates resources effectively to meet project deadlines and organizational objectives. • Promotes a positive and inclusive team culture that encourages creativity, teamwork and continuous improvement.

• Define the multi-year roadmap for our data ingestion platform, data lake, and telemetry systems • Own the end-to-end IoT telemetry strategy—instrumenting data collection from diverse solar inverters, and EV chargers across residential and commercial projects • Collaborate with engineering to design scalable ETL/ELT pipelines and data storage solutions for high-frequency time-series data • Partner with Technical Operations to standardize data models across multiple original equipment manufacturers (OEMs) • Develop the telemetry and control interface requirements for our Virtual Power Plant (VPP) program • Translate business requirements from asset managers and analysts into technical specifications for data engineers • Establish SLAs for data availability, latency, and accuracy across the fleet

• Develop and execute comprehensive product strategy aligned with business objectives • Lead the end-to-end product lifecycle for our digital platforms • Collaborate closely with engineering, asset accounting, business insights, and both customer and field operations • Hire, mentor, and lead a team of product managers

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Sun strong is searching for a Digital Product Manager to lead an agile team responsible for building and optimizing software that powers Sunstrong’s Customer Operations ecosystem. The Digital Product Manager will partner closely with technology and operations to design and deliver tools that enable core customer support functions, including: - IVR optimization - Billing platforms - Customer communication workflows - Agentforce enhancements - Inbound/outbound campaign management - Contact center operations The ideal candidate will have a strong background in customer operations technology, billing systems, data management, and customer communication strategies. Experience supporting or deploying solutions related to: - Call routing - Collections workflows - CRM/contact center integrations - Agent desktop tools The role requires comfort working in a data-driven environment, including the ability to perform hands-on data analysis to drive prioritization and improve customer experience outcomes. The Digital Product Manager will define the vision and roadmap for the Customer Operations software team. This individual will engage directly with operations teams, call center agents, and customer experience stakeholders to: - Understand pain points - Translate business needs into actionable product requirements - Assess the business value and impact of new features across customer touchpoints Qualifications - Bachelor's degree or equivalent - 4+ years related business experience - 2+ years experience as a product owner or manager - 2+ years experience with supporting/facilitating projects for cloud-based technology - 2+ years experience with agile - Thorough understanding of Product Life Cycle management controls Requirements - Strong background in Salesforce Service Cloud - Experience modernizing customer service operations (queue-based → Skills-based OmniChannel routing, Agentforce bots) - Familiarity with OmniChannel, IVR routing, email-to-case, and AWS environments - Familiarity with CRM models in complex enterprise environments - Experience with Salesforce Data 360 - Strong data analysis skills, including experience with SQL and Python - Strong statistical background - Familiarity with AI-assisted development platforms like Cursor Company Description