• Administer the Salesforce Government Cloud Plus Defense org: user accounts, Permission Set Group assignments, and sandbox management across development, integration, and promoted environments • Configure and maintain the user personal PSG definitions in alignment with the OWD sharing model • Provision Government-directed user accounts with correct PSG assignments for sprint reviews and test sessions • Monitor org health: Storage utilization, API call limits, BRE invocation counts, async job queues, and Salesforce governor limit headroom • Support the data integration team with data loader operations and bulk data jobs during integration/migration events • Maintain the Salesforce Setup audit trail and respond to Security Engineer and DevSecOps Engineer requests for configuration evidence • Evaluate Persona data visibility and security settings against defined customer requirements

Role Description As Senior Salesforce Administrator, you’ll play a vital role at The Emily Program. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform by: - Gathering requirements and feedback - Designing scalable best practice solutions - Managing the product road map The Senior Salesforce Administrator should enjoy all aspects of user management, including: - Support tickets - Training - Designing solutions with user satisfaction as a priority Key responsibilities include: - All aspects of user and license management - Salesforce configuration changes - Understanding of basic triggers/Apex code knowledge - Sandbox environment management - DevOps/release management experience - Identifying and gathering requirements - Creating a platform roadmap and defining priorities - Owning communication of platform changes - Data management to improve Salesforce data quality - Proactive system maintenance - User support tickets - Monitoring and improving user adoption - New user and ongoing user training - Technical documentation - Management of integrated applications and third-party suppliers Qualifications - Bachelor's/Postgraduate degree or professional qualification - Strong Salesforce product knowledge - At least five years of hands-on Salesforce Administration experience - Certified Salesforce Administrator - Additional Salesforce certifications (e.g. Advanced Administrator, Platform App Builder) - A proactive attitude to platform enhancements - Excellent relationship-building skills - Ability to liaise with stakeholders at all levels - Translating requirements into technical solutions - Experience in change management and governance - Training end users and key stakeholders - Technical documentation - Available and responsive to questions - Experience implementing Salesforce configuration changes - DevOps/release management experience - Understands basic triggers/Apex code knowledge - Demonstrates continued personal/professional development - Active in the Salesforce community Requirements - Monday - Friday, 8:00 am - 5:00 pm - Remote location - Starting salary range between $100,000 - $145,000 - Final compensation offered will be based on qualifications/experience Benefits - HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield) - Dental insurance (Delta Dental) - Vision insurance (EyeMed) - Short-term and long-term disability insurance - Company-paid life insurance - 401(k) plan available two months after start date - Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation - Generous PTO plan accrues annually, starting with your first whole pay period - Eligible employees enjoy seven paid holidays and one floating holiday

Role Description As Senior Salesforce Administrator, you’ll play a vital role at The Emily Program. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform by gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us; therefore, the Senior Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction a priority. The Senior Salesforce Administrator should have a deep understanding of the Salesforce platform to quickly identify areas of improvement. They should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms and clearly explain design options and their potential impact. Schedule - Monday - Friday - 8:00 am - 5:00 pm Location - Remote Compensation Disclosure - Starting salary range between $100,000 - $145,000 - Final Compensation offered will be within pay range based on qualifications/experience met for the position How Sr Salesforce Administrators Empower Recovery - All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules - Salesforce configuration changes, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports - Understanding of basic triggers/Apex code knowledge - Sandbox environment management - DevOps/release management experience - Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience - Identify unused or underutilized platform features - Create a platform roadmap and define priorities, liaising with stakeholders - Own the communication of any platform changes to end users and stakeholders - Data management to improve Salesforce data quality, implementing rules and automation as needed - Proactive system maintenance, including security reviews, release updates, health check, and Optimizer - User support tickets - Monitor and improve user adoption - New user and ongoing user training - Technical documentation - Management of integrated applications and third-party suppliers Qualifications - Bachelor's/Postgraduate degree or professional qualification - Strong Salesforce product knowledge and at least five years of hands-on Salesforce Administration experience - Certified Salesforce Administrator - Additional Salesforce certifications (e.g. Advanced Administrator, Platform App Builder) - A proactive attitude to platform enhancements - Designing scalable, best-practice solutions - Excellent relationship-building skills - Ability to liaise with stakeholders at all levels - Translating requirements into technical solutions - Experience in change management and governance - Training end users and key stakeholders - Technical documentation - Available and responsive to questions - Experience implementing Salesforce configuration changes - DevOps/release management experience - Understands basic triggers/Apex code knowledge - Demonstrates continued personal/professional development - Is active in the Salesforce community Benefits - HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield) - Dental insurance (Delta Dental) - Vision insurance (EyeMed) - Short-term and long-term disability insurance - Company-paid life insurance - 401(k) plan available two months after start date - Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation - Generous PTO plan accrues annually and begins with your first whole pay period - Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO

Role Description As a Salesforce Developer, you will be a key technical contributor responsible for designing, building, and maintaining custom solutions within our Salesforce org. You will partner with Revenue Operations, Customer Success, Finance, and Product teams to translate complex business requirements into scalable technical implementations — spanning custom Apex development, Flow automation, and integrations across our DMS ecosystem. Your work will directly shape our ability to deliver exceptional customer experiences, support subscription and contract lifecycle management, and drive operational excellence as Lightspeed continues its growth trajectory. This is both a developer and a systems-ownership role: you will not just build features but be accountable for the health, performance, and governance of our Salesforce environment. What You’ll Do - Design, develop, test, and deploy custom Apex classes, triggers, Lightning Web Components (LWC), and Aura components to meet evolving business needs. - Build and maintain scalable automation using Flow Builder, Process Builder, and Workflow Rules, with a preference for declarative solutions where appropriate. - Participate in Agile development cycles, contributing to sprint planning, code reviews, and release management. - Implement and maintain deployment pipelines using Salesforce DX, GitHub, and CI/CD frameworks such as Copado or Gearset. - Maintain a comprehensive test suite (minimum 80% Apex code coverage) and manage sandbox strategy for development, UAT, and staging environments. - Oversee daily operations of the Salesforce org, including user setup, profiles, permission sets, role hierarchy, and field-level security. - Maintain and enhance page layouts, custom objects, record types, validation rules, and sharing settings to support business function changes. - Conduct regular performance audits, security reviews, and data quality checks; enforce data governance and deduplication standards. - Stay current with Salesforce releases (3x per year), evaluate new features, and implement relevant updates with appropriate regression testing. - Maintain clear, up-to-date documentation of all configurations, customizations, integrations, and architectural decisions. - Own and extend Lightspeed’s Salesforce integration architecture, ensuring reliable data flow across connected systems including: - NetSuite (ERP & financial data) - Certinia (Professional Services Automation) - NICE CXOne (Contact Center) - DocuSign (Contract execution) - Conga Composer (Document generation) - Enablix (Sales enablement) - Qualtrics (Customer feedback) - FormAssembly (Data collection) - Avonni (UI/UX components) - Evaluate, install, and configure third-party AppExchange applications to extend Salesforce functionality in alignment with business priorities. - Build and maintain REST/SOAP API integrations with internal and external platforms. - Partner with Revenue Operations, Customer Success, Finance, and Product teams to gather requirements and deliver solutions that scale with the business. - Provide technical guidance and mentorship on Salesforce best practices across teams. - Support end-user training and adoption initiatives, creating documentation and enablement materials as needed. Qualifications - Minimum 3 years of hands-on Salesforce development and administration experience in a fast-paced SaaS or technology company. - Experience with Salesforce CPQ or Revenue Cloud for subscription, quoting, and contract lifecycle management. - Active Salesforce certifications: Salesforce Administrator and Salesforce Platform Developer I. - Proficiency in Apex, SOQL, Visualforce, and Lightning Web Components (LWC), with strong understanding of governor limits and Salesforce architecture. - Experience with Salesforce DX and source-driven development workflows (version control with Git, scratch orgs, unlocked packages). - Demonstrated ability to design and build REST/SOAP API integrations between Salesforce and third-party platforms. - Solid understanding of the Salesforce Security Model: profiles, permission sets, field-level security, sharing rules, and OWD. - Strong data modeling skills, including custom object design, lookup/master-detail relationships, and schema planning. - Experience with CI/CD tools for Salesforce deployments (e.g., Copado, Gearset, or GitHub Actions with SFDX). - Excellent problem-solving, prioritization, and project management skills in a dynamic environment. - Strong communication and collaboration skills; comfortable working cross-functionally with both technical and non-technical stakeholders. Preferred Qualifications - Additional certifications: Salesforce Platform Developer II, JavaScript Developer I, or Data Architect. - Familiarity with the dealer, automotive, powersports, marine, or equipment industries. - Experience in a B2B SaaS company with recurring revenue models. - Hands-on experience with one or more of our key integrated platforms: NetSuite, Certinia, NICE CXOne, DocuSign, Conga Composer. - Bachelor’s degree in Computer Science, Information Systems, Business Administration, or equivalent practical experience. Benefits - Remote work flexibility. - Salary range: $90,000 — $115,000 USD. Inclusion and Diversity at Lightspeed At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact. Equal Employment Opportunity Statement Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category. Important Note Applicants must be authorized to work in the U.S. Ready to apply? Take the next step in your career—apply today and join a team where your skills will make an impact!